The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Responsibilities include:
- Providing exceptional customer service and building strong relationships with clients
- Meeting and exceeding sales targets on a consistent basis
- Maintaining a high level of product knowledge to assist clients in making informed decisions
- Participating in promotional events, campaigns, and initiatives to drive sales
- Maintaining accurate sales records and reports
- Maintaining excellent store presentation and merchandising standards
Qualifications
- Minimum of Matric Certificate or equivalent
- Proven track record in sales and customer service
Experience
- Product knowledge and industry experience is a plus
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Job Objectives
- Conduct user testing for payroll configuration, ensuring changes meet business requirements and achieve desired results while identifying risks and providing proactive suggestions to enhance system effectiveness.
- Manage inter-payroll transfers with accuracy and timeliness, overseeing bulk data uploads to ensure both timely completion and data integrity.
- Authorize payroll runs and implement necessary controls to resolve discrepancies. Prepare payslip files, related reports, and bank files for processing, while generating monthly and ad-hoc management reports with high-quality presentation.
- Capture and maintain employee lifecycle data with precision, ensuring data integrity and completeness. Manage archived employee data for easy retrieval and compliance.
- Accurately process salary payments and resolve payroll queries efficiently, demonstrating strong customer service and monitoring turnaround times for optimal service.
- Develop work plans and priorities based on realistic assumptions that align with organizational goals, communicating these plans clearly to stakeholders.
- Conduct regular performance monitoring, including audits, and investigate variances while implementing corrective measures in a timely manner.
- Ensure adequate staffing levels and address vacancy and attendance issues promptly, documenting and communicating role requirements to foster multi-skilling.
- Identify and communicate cross-functional issues with actionable recommendations, maintaining clear and timely communication throughout the organization.
- Make staffing decisions based on role requirements and cultural fit, adhering to HR policies, using effective interviewing techniques, and identifying training gaps.
- Conduct regular performance reviews and feedback discussions based on objective data, promoting teamwork, addressing conflicts, and motivating the team.
- Facilitate the successful implementation of changes, measuring benefits and securing buy-in, while identifying and developing successors for future roles.
- Make fair remuneration recommendations based on performance analysis, clearly communicating the criteria for remuneration and bonuses.
Qualifications
- Diploma/Degree in BCom, Accounting, or equivalent – (essential).
- Payroll certification – (advantageous).
Experience
- +5 years’ experience in a large payroll environment in the retail sector of which 2-3 years in supervisory capacity – (essential).
- Experience working with well-developed SAP systems or other payroll systems – (essential).
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Job Objectives
- Handling payments and balancing sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores' Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalated to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months of point of sale / till point experience within a retail environment.
- Proven retail sales experience.
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Job Objectives
- Monitor and maintain inventory levels.
- Conduct regular inventory audits and reconciliations.
- Develop and implement inventory control procedures.
- Train and supervise inventory staff.
- Coordinate with other departments to ensure smooth operations.
- Prepare and present inventory reports to management.
Qualifications
Essential
Desirable
- Diploma/degree in Supply Chain
Experience
- Proven experience (minimum 2-3 years) as an Inventory Supervisor or similar role.
- Strong knowledge of inventory management software and systems.
- Excellent organizational and leadership skills.
- Attention to detail and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment
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Job Objectives
- To accurately receive goods by comparing the goods received with the invoice.
- To accurately and timeously capture invoices of goods received on the system.
- Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variants, and conditions.
- Process all returns to suppliers in compliance with company SOPs.
- Maintain and ensure that the store room is in an acceptable and orderly condition.
- Assist in managing and controlling high-risk stock.
- Pick up discrepancies and report them to the manager.
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
- Very labour intensive- Lifting of heavy boxes and offloading of pallets.
- Assist with other duties and departments in accordance with operational requirements
Qualifications
Essential
Experience
Essential:
- Atleast 1+ years of relevant working experience within a retail/FMCG store operations environment in a similar role.
go to method of application »
Job Objectives
- Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience!
- Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
- Being proactive to urgent/emergency situations in accordance with product/service guidelines.
- Providing timely escalation of requests and updating our customers on the progress of resolution.
- Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
- Ensuring all service level goals are understood and achieved.
- Taking the necessary steps to drive up customer retention.
- Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
- Proactively seeking ways to continuously improve the customer experience.
- Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
- Supporting other responsibilities that may be assigned from time to time.
Qualifications
Essential
Beneficial
- Degree/Diploma or Courses in Communications or a related field.
Experience
Essential
- +5 years’ experience in a Customer Services environment or similar role.
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Job Objectives
- Supervise and coordinate the activities of the receiving department.
- Ensure all incoming shipments are inspected and verified against purchase orders.
- Maintain accurate records of received goods.
- Train, mentor, and evaluate the performance of receiving staff.
- Collaborate with other departments to resolve any discrepancies or issues.
- Implement and enforce safety and compliance standards within the receiving area.
Qualifications
Essential
Desirable
- Diploma/degree in Supply Chain
Experience
- 2 - 3 years within a receiving warehouse.
- Excellent communication skills.
- Proven experience in a supervisory role within a receiving warehouse environment.
- Strong organizational and time management skills.
- Excellent communication and leadership abilities.
- Proficiency in inventory management software and Microsoft Office Suite
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Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
go to method of application »
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
go to method of application »
Job Objectives
- Handling payments and balancing sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores' Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalated to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months of point of sale / till point experience within a retail environment.
- Proven retail sales experience.
go to method of application »
Job Objectives
- To accurately receive goods by comparing the goods received with the invoice.
- To accurately and timeously capture invoices of goods received on the system.
- Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variants, and conditions.
- Process all returns to suppliers in compliance with company SOPs.
- Maintain and ensure that the store room is in an acceptable and orderly condition.
- Assist in managing and controlling high-risk stock.
- Pick up discrepancies and report them to the manager.
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
- Very labour intensive- Lifting of heavy boxes and offloading of pallets.
- Assist with other duties and departments in accordance with operational requirements
Qualifications
Essential
Experience
Essential:
- Atleast 1+ years of relevant working experience within a retail/FMCG store operations environment in a similar role.
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
go to method of application »
Job Objectives
- Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
- Giving product demonstrations and helping customers find products that meet their needs.
- Identify customer needs and recommend cosmetics and skin care products based on their preferences.
- Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
- Ensure proper presentation of products on shelves.
- Explain to customers how to use products they’re interested in buying.
- Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
- Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
- Handle customer queries and escalate where necessary to management.
- If required, assist with any ad hoc duties, excluding dispensary.
Qualifications
Essential
Desirable
- Professional certification in Beauty Therapy and Makeup or any other relevant course. Certifications in cosmetology will be an added benefit.
Experience
Essential
- Proven experience working within a beauty and skincare environment in a similar role.
- At least 5 months of point of sale / till point experience within a retail environment.
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Employee Centric Delivery
- Providing administrative support according to benefits policies and procedures.
- Adhering to legislative as required by the benefits function.
- Escalating concerns or challenges relating to immediately to ensure an efficient flow of work is maintained.
- Co-ordinating the resolution of queries.
People (Self, Team & Organisational)
- Participating in and aligning with the Benefits team to deliver solutions and services to the business.
- Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the Benefits team.
- Using official data sources to inform administrative outputs.
- Assisting with compiling basic reports for input to broader Benefits and/or People team requirements.
- Consolidating basic costs or data as required.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Identifying and mitigation risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement.
Qualifications
- Diploma in Administration or equivalent - (beneficial).
- Grade 12, National Senior Certificate - (essential).
Experience
- +2 years in an Administrative Benefits role with exposure to supporting the processes related benefits offerings in a Group structure (essential).
- Experience within the FMCG, retail sector or similar - (preferred).
Method of Application
Use the link(s) below to apply on company website.
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