Hot Vacancies at HomeChoice Holdings Limited

What you will love doing in this role

• Maintaining and monitoring of existing predictive models in production
• Ensures that existing model performance does not degrade over time
• Picks up model errors early (prior to model outputs being used by the business)
• Writes code to monitor the historic performance of existing models
• Writes code to monitor the integrity of the mode input data
• Reporting (accurate, informative and scientific)
• Delivers consistent reports in excel, which do not contain any errors
• Objectively quantifies the uncertainty surrounding estimates (e.g. confidence intervals)
• Presents results clearly, in a way that clearly guides business decision-making
• Adherence and contribution to best practice (statistical and software)
• Knows and understands the existing team best practice specifications
• Implements best practice in their daily work
• Contributes to the team best practice specifications
• Designing new predictive models
• Creates new predictive models from scratch (the full pipeline)
• Ensures that new models adhere to the standard team model structure
• Creates model documentation allowing zero-day model handover
• Maintaining and contributing to the data science tool kit (code base)
• Effectively uses the tools in the existing team code base
• Recommends tools that can be added to the existing team code base, and ones that can be improved
• Adds new code to the existing team code base (with sufficient testing)
• Continuous Automation of Regular Processes
• Writes code that reduces the time taken to run regular processes, without reducing the output quality
• Ensures that automated processes generate sufficient logging that the team maintains trust in the output

Requirements

What we will love about you

• Undergraduate degree containing mathematics, statistics or computer science
• Evidence of ongoing personal development in data science, software development, statistics or machine-learning (online courses, personal blog etc.
• Previous data science, machine learning or statistical role
• ML-Ops (running models in production)
• Previous experience in Retail and/or Credit sector
• Advanced Python & SQL skills
• High proficiency in MS Excel
• Statistics and probability theory

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Manage the customer journey account opening and order processing

• Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
• Ensure products are visually displayed as in that of the catalogue
• NTF customers are to be encouraged / incentivised to open an account
• Ensure pricing is correct on product and ascertain customers ATB
• Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned
• Ensure that the customer services and support service level agreements are in place and are achieved
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Ensure customers are assisted at self -help kiosks
• Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
• Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness                                                                                     

Product knowledge and pricing management 

• Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
• Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction
• Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
• Ensure that you are aware of any competitor products and understand how to up sell
• Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly                                                                                    
• Visual Merchandising & Housekeeping
• Ensure that products are visually merchandised in accordance to VM policy
• Ensure housekeeping standards are adhered to in accordance with policy    
• Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
• Always ensure that any outstanding tasks are up to date                     
• Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
• Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
• Always make sure that the correct information is relayed to customers
• Acquire and accurately capture all necessary information
• Ensure current catalogues and order forms or consistently in stock and displayed accordingly
• Ensure that you are 100% versed in daily operations with regards to click & collect procedure  

Ensure a professional, polite and efficient service is offered by acting as an ambassador
Provide an exceptional customer experience

• Take responsibility by ensuring that advice is always given in the customers best interest
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery 

Adhere to quality standards 

• Always make sure that the correct information is relayed to customers
• Acquire and accurately capture all necessary information
• Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
• Adhere to policies, procedures and all business standards and requirements
• Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by HomeChoice                                                                         
• Housekeeping
• Dusting of displays
• Wiping of CS and Customer touch point areas (Covid hourly)
• Mopping of floors
• Sweeping of floor
• Vacuuming of floor                                        
• New Business activatons
• Influence the public to increase feet into your store. Engage the public on product and campaigns    
• Goods returns & administration 
• Manage Customer returns administration and stock returns to WFS /GR book audits

WFS Feedback

• Process GR – Refunds / Credit Customer"    
• Assessment process completion 
• Ensure that Assessments are documented on customers account
• See that assessments are posted and collected timeously"  
• Stock managementStock orders, taking constraints into consideration such as storage space and stock on hand
• Assembling of goods delivered for Showroom floor
• Maintaining Stockroom according to Business standards
• Replenishing of Spares for breakages
• Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
• Ensure that floor check & stock take on Click & Collect parcels are done weekly
• Feedback to be sent to Admin Manager & any discrepancies reported
• Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
• Ensure daily duties as per Stockroom roster is adhered to
• Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
• Ensure all Click & Collect parcels are scanned same day as delivery
• Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
• Ensure that Stockroom housekeeping standards are kept
• Ensure all GR’s are accounted & sent to HCDC daily
• Ensure all communication regarding stock is emailed to HCDC & Showroom Management
• Ensure Security is present when deliveries take place
• Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues

Administration & Reporting 

• Receipting deliveries from DC
• Receipting goods return with Security
• Liaising with Admin Manager on Parcels for Click & Collect
• Overseeing stock transfers to and from the DC as per policy
• Ensure Stock Take are completed regularly in line with set KPA’s  
• Requirements
• Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)
• 1 Years experience in retail 

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What you will love doing in this role

• You love insight-led solutions and analyse sales and other metrics to create realistic sales and buy plans that will delight our customers who are looking for quality and value
• You love wowing customers and are always looking for sales opportunities to create products and offers that meet their needs and expectations
• You love playing as a team and working with buyers to deliver products that are aligned with category strategies and meet price point, sales and margin targets
• You love exploring opportunities and with your ‘trader’ mentality forecasts and reproject sales, margin and stock to maximise sales and profitability
• You love taking accountability and dealing with our suppliers, maintaining beneficial relationships according to strict SLAs
• You love delivering on your promises and work closely and effectively with teams across the business to deliver on big ideas that align with our DNA and delight our customers

Requirements

• What we will love about you 
• We love your strong analytical, numeracy and problem-solving skills
• We love your entrepreneurial and innovative mindset
• We love your ability to build long-lasting supplier (internal and external) relationships
• We love your digital fluency and understanding of the online retail world and how this drives sales
• We love that you put our customers as the heart of everything when you source and design products 

What you'll need to do this role

• Bachelor’s degree (Business Science/BCom/BSc)
• 3-5 years of retail experience (e-commerce is preferable but not a requirement)
• Competency in MS Office packages, particularly Excel 

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What you will love doing in this role

• Research, design, source & procure product in line with our brand DNA that meets customers' quality and value expectations: We constantly innovate.
• Understand customer needs and build solutions to help our customers create the home they love.
• Work closely with trend; design & product development teams to deliver on big ideas that align with our brand DNA and which customers will love: Collaboration is key.
• Analyze market trends and apply this knowledge to make insightful buying decisions.
• Build a focused and effective supplier base, by sourcing new suppliers and maintaining beneficial relationships with suppliers.
• Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLA’s.
• Collaborate with planners to deliver products that are in line with category strategies, which are compliant and cost-effective.
• Ensure that the range is always balanced across key assortment factors.
• Contribute to department reviews, apply learnings to category decision making.
• Chase sales growth opportunities to ensure the success and profitability of the brand.
• Have a real ‘trader’ mentality in order to offer support in managing the forecasting of sales and inventories.
• Partner across categories to ensure delivery of cohesive ranges and execution of category strategies that are in line with range strategy, and financial objectives and which fall within milestone calendar timelines.
• Liaise with the quality and vendor team: monitor department returns, support the customer service team on product queries and resolving any customer complaints in order to improve our customer’s experience.
• Cross-collaborate with key stakeholders to ensure product execution online & across all collateral (and within all channels) is world-class; offering our customer an exceptional journey.
• Propose products for key promotions based on analyses and being aware of customer needs that align with overall company strategy.

Requirements

What we will love about you

• We love your entrepreneurial and innovative mindset
• We love your ability to build long-lasting supplier (internal and external) relationships
• We love your digital fluency and understanding of the online retail world and how this drives sales
• We love that you put our customers as the heart of everything when you source and design products

What you’ll need to do this role

• Tertiary qualification: Degree/Diploma in relevant field i.e. Retail
• 3-5 years of retail experience (e-commerce is preferable but not a requirement)
• Competency in MS Office packages, particularly Excel

go to method of application »

What you will love doing in this role:

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements

What you’ll need to do this role:

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.