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  • Posted: Feb 21, 2020
    Deadline: Not specified
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    Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
    Read more about this company

     

    Information Technology Security Manager

    To make exercise irresistible

    • To collect, organise, analyse, interpret and summarise threat and vulnerability reports and data which will be used to provide actionable intelligence and situational awareness to decision makers of Virgin Active.

    • Will build a threat intelligence repository to understand threat actor tactics, techniques and procedures (TTP).

    • Create partnerships and relationships with 3rd parties for intelligence sharing, evaluating threat intelligence providers, platforms, and data feeds to drive greater business value.

    • Provide subject matter expertise, technical deliverables oversight of cyber projects and initiatives to enhance and improve cyber threat intelligence capabilities and maturities.

    • Protect digital data and information against unauthorized access, modification or destruction.

    • Conduct internal and external security audits on a regular basis.

    Minimum Requirements...

    We’re looking for…

    • The finest ambassador of Virgin Active at all times.

    • 8+ years in managing IT security

    • A tenacious manager with a persuasive non-conflictive style

    • Demonstrable experience in security management, ideally in a retail environment with multiple 3rd parties

    • demonstrates investigative and analytical problem-solving skills

    • Experience of managing customer/ stakeholder relationships

    • Someone who uses evidence for decision making but shows great instinct

    • Comfortable with the occasional chaos that comes with working with a highly ambitious and challenging company

    • Operationally aware – understands the end to end process for delivering high value projects

    • Continually looks for ways to improve the quality of our services and the efficiency of the company.

    • A challenger of the norm with a desire to make a real difference in the work they do

    We can’t live without…

    • Good understanding of IT security and IT security frameworks

    • Commercially astute with an understanding of the business context of IT

    • Adept in high pressure situations

    • A good appreciation of the key functions of IT Security:

      • The ability to use best practice to drive improvements

      • Forward planning

      • To balance conflicting demands and financial constraints

      • Prioritise according to business needs

    • Well-developed interpersonal skills and ability to work collaboratively within a team

    • Effective verbal and written communication skills:

    • Articulate scenarios which cause security breaches both written and verbally
    • Explain security scenarios and concepts
    • Ability to perform under pressure and to delivering against competing priorities

    • Self-motivated without the need for direct supervision, passionate, positive, and hard-working

    • Highly flexible and able to adapt to ever changing environments

    • Patience, tolerance and resilience

    • Ability to identify potential risks and develop mitigation strategies

    • Effective documentation skills

    • A track record of successfully supporting enterprise security applications.

    • Experience of managing 3rd parties to deliver on contractual obligations.

    • Ambition to be part of something special

    We’d love you to have…

    • Experience of working in a tool-based environment

    • Experience of procurement and supplier selection processes

    • Experience and understanding of any of the following: Digital Multi Channel, Membership Systems, CRM, Business Intelligence, Mobile Apps, Software testing

    • Industry experience with high touch customer service organisations

    • An interest in health and fitness

    Your Duties & Responsibilities…

    • To always do your bit towards achieving our Vision of being The World’s Most Loved Exercise Brand; to live and role-model our Values of Insatiable Curiosity, Delightfully Surprising, Heartfelt Service, Red Hot, Smart Disruption and Straight Up; and to bring to life our People Promise of Be Yourself and Go Together, Work Hard and Dream Big
    • Meet IT Security objectives by identifying issues and associated risks that impact the business and implementing solutions that provide protection and operational efficiencies that improve the business security posture.

    • Ensure effective collaboration between Virgin Active SOC and suppliers/vendors who provide infrastructure and /or security services.

    • Build a strong relationship with the security vendors to ensure smooth rollout of security initiatives and ensuring the Virgin Active IT security policies are implemented

    • Provide clear well written technical documentation of security systems and processes

    • Develop strategies to maintain and manage core security initiatives while focusing on continual service improvement.

    • Implement and drive adoption of IT security policies and strategy 

    • Establish security standards and documentation for CIS controls and SIEM processes and drive the controls around these standards

    • Setup metrics and monitoring to ensure security is delivered to agreed service levels with relevant reporting and scorecards

    • Participate in and contribute to regular threat focus meetings and produce actionable intelligence on threats for delivery to the business in the form of technical reports and/or client briefings.

    • Contribute to the enhancement and optimisation of implemented reporting mechanisms to demonstrate the value of the cyber intelligence function with tangible benefits to business stakeholders

    • Perform research into less complex targeted attacks, crime ware campaigns, malware and other emerging technologies and techniques to identify and report on cyber-attacks.

    • Actively monitor and research cyber threats and trends with a direct or indirect impact to the Virgin Active brand, regional business operations, technology infrastructure and client trust

    • Promote awareness of emerging cyber threats and determine the appropriate responses. You will utilise intelligence to support security services and professional services as part of digital forensics and incident response engagements, security event management, breach detection and malware analysis.

    • Required to perform situational tasks such as malware analysis, reverse engineering and exploit evaluation as and when required.

    • Act as a point of escalation for security investigations and incidents to provide guidance and oversight on incident resolution and containment techniques

    • Maintain data and monitor security access on systems highlighted as high risk to the company.

    • Ensures authorised access controls by investigating improper access, revoking access, reporting violations, monitoring information requests, recommending improvements

    • Establishes computer security by developing standards, policies, and procedures; coordinating with Desktop and Infrastructure teams; recommending improvements and assist with the implementation.

    • Run a regular weekly update meeting with the IT management team.  

    NB! if you do not hear from us within 4 weeks after the advert has closed. Kindly consider your application unsuccessful.

    go to method of application »

    Information Technology Infrastructure Manager

    To plan, direct and design the Virgin Active IT infrastructure while simultaneously managing the IT teams responsible for maintaining that infrastructure. Delivering excellent staff, member and supplier outcomes through good stakeholder, service and conflict management.

    Minimum Requirements...

    We’re looking for… 

    • 10 years in managing IT infrastructure and networks

    • The finest ambassador of Virgin Active at all times.

    • A tenacious manager with a persuasive non-conflictive style

    • Demonstrable experience in Service Management, ideally in a retail environment with multiple 3rd parties

    • Excellent understanding and experience of using an ITSM tool and its capabilities as a service management platform

    • Experience of managing customer/ stakeholder relationships

    • Someone who uses evidence for decision making but shows great instinct

    • Comfortable with the occasional chaos that comes with working with a highly ambitious and challenging company

    • Operationally aware – understands the end to end process for delivering high value projects

    • Continually looks for ways to improve the quality of our services and the efficiency of the company.

    • A challenger of the norm with a desire to make a real difference in the work they do

    We can’t live without…

    • Good understanding of IT Infrastructure and IT project frameworks

    • Commercially astute with an understanding of the business context of IT

    • Adept in high pressure situations

    • A good appreciation of the key functions of IT Service Delivery:

      • The ability to use best practice to drive improvements

      • Forward planning

      • To balance conflicting demands and financial constraints

      • Prioritise according to business needs

    • Well-developed interpersonal skills and ability to work collaboratively within a team

    • Effective verbal and written communication skills:

      • Articulate scenarios which cause infrastructure failures both written and verbally

      • Explain solution architecture ideas

    • Ability to perform under pressure and to delivering against competing priorities

    • Self-motivated without the need for direct supervision, passionate, positive, and hard-working

    • Highly flexible and able to adapt to ever changing environments

    • Patience, tolerance and resilience

    • Ability to identify potential risks and develop mitigation strategies

    • Effective documentation skills

    • A track record of successfully supporting enterprise applications.

    • Experience of managing 3rd parties to deliver on contractual obligations.

    • Ambition to be part of something special

    We’d love you to have…

    • Experience of working in a tool-based environment

    • Experience of procurement and supplier selection processes

    • Experience and understanding of any of the following; Digital Multi Channel, Membership Systems, CRM, Business Intelligence, Mobile Apps, Software testing

    • Have experience in HCI and Cloud technologies.

    • Industry experience with high touch customer service organisations

    • An interest in health and fitness

    Your Duties & Responsibilities…

    • To always do your bit towards achieving our Vision of being The World’s Most Loved Exercise Brand; to live and role-model our Values of Insatiable Curiosity, Delightfully Surprising, Heartfelt Service, Red Hot, Smart Disruption and Straight Up; and to bring to life our People Promise of Be Yourself and Go Together, Work Hard and Dream Big
    • Meet IT Service objectives by identifying issues and associated risks that impact end user experience and implementing solutions that provide process optimization and operational efficiencies that improve end user experience.

    • Ensure effective collaboration between Virgin Active IT Service and suppliers/vendors who provide infrastructure services.

    • Managing design, installation, maintenance, and retirement of IT Infrastructure

    • Manage the suppliers that handles Virgin Active DC, network, server, backup and DR services

    • Build a strong relationship with the security team to ensure smooth rollout of security initiatives and ensuring the Virgin Active IT security policies are implemented

    • Provide clear well written technical documentation of IT systems and processes

    • Ensure storage, backup and disaster recover strategies and plans are in place to support capacity and compute requirements

    • Ensure local and wide area networks are maintained, documented and monitored

    • Look for the most cost effective wide area network in line with the overall network strategy.

    • Develop strategies to maintain and manage core IT infrastructure while focusing on continual service improvement.

    • Implement and drive adoption of IT policies and strategy

    • Establish standards and documentation for ITIL and Infrastructure processes and drive the controls around these standards

    • Setup metrics and monitoring to ensure infrastructure is delivered to agreed service levels with relevant reporting and scorecards

    • Ensure supporting infrastructure used to manage workstation estate is in good working order and the Virgin Active estate is patched and up to date

    • Embrace our values and focus on making IT irresistible to all consumers of Virgin Active IT services

    • Work with multiple IT and business groups to manage capacity planning, demand and allocation of infrastructure resources

    • Investigate opportunities to improve processes by leverage automation (where relevant) to simplify and accelerate the operations process

    • Management of maintenance and service level agreements with suppliers

    • Manage and control procurement process relevant to your area

    • Act as a major incident manager (MIM) on rotation for P1 incidents out of working hours                           

    NB! if you do not hear from us within 4 weeks after the advert has closed. Kindly consider your application unsuccessful.

    Method of Application

    Use the link(s) below to apply on company website.

     

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