Job Opening at KFC

KEY RESPONSIBILITIES

•  Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
•  Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
•  Allocate responsibilities to each employee on shift and monitor performance accordingly.
•  Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
•  Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
•  Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
•  Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
•  Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

Requirements
INHERENT REQUIREMENTS FOR THE JOB

•  English Proficiency
•  Numeracy Proficiency
•  Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
•  Minimum of 6 months in an All Star Position
•  All Star Certified + Individual Development Plan (IDP) in place
•  Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
•  A passion for product quality and the customer service experience, pride in the KFC Brand!

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Description

A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Requirements

• Presentation skills and written communication as well as oral communication skills.
• Incumbent must possess an understanding of the learning process as applied to in-store training.
• Ability to require knowledge of and handle participative training techniques as used in the KFC system.
• Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
• as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
• Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.

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Description

A vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy
• Financial Acumen
• All Star Certified + Individual Development Plan (IDP) in place
• RGM Academy and RGM Certified
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!

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Description

A vacancy exists in the Operations Department for a Restaurant General Manager (RGM) in Beacon Bay. Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Minimum 12 months in a managerial experience in the Quick Service Restaurant (QSR) Industry 
• English Proficiency
• Must have a YUM LARC Certificate
• Numeracy Proficiency
• Computer Literacy
• Financial Acumen
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!

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Description

Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).

KEY RESPONSIBILITIES

•  Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
•  Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
•  Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
•  Manage the flow of customers and any potential bottlenecks.
•  Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
•  Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
•  Adhere to YUM’s culture principles.

Requirements

• Matric
• Customer service certificate
• 6-12 months KFC tenure
• English proficiency
• Ability to communicate in a clear, concise, and friendly manner.
• Committed to hospitality and guest experience.
• Display excellent guest management skills.
• Technically astute to manage the kiosk.
• Maintain a high and positive energy.
• Professionalism§Ability to multi-task
• Team orientated.§High attention to detail
• Well groomed
• Ability to stand/walk and stay focused and alert for extended periods of time.
• Remain tactful when facing confrontational situations.

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Minimum 12 Months supervisory experience in the QSR Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy – MS Office
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!