Lobby Host - East London at KFC

Description

Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).

KEY RESPONSIBILITIES

•  Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
•  Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
•  Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
•  Manage the flow of customers and any potential bottlenecks.
•  Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
•  Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
•  Adhere to YUM’s culture principles.

Requirements

• Matric
• Customer service certificate
• 6-12 months KFC tenure
• English proficiency
• Ability to communicate in a clear, concise, and friendly manner.
• Committed to hospitality and guest experience.
• Display excellent guest management skills.
• Technically astute to manage the kiosk.
• Maintain a high and positive energy.
• Professionalism§Ability to multi-task
• Team orientated.§High attention to detail
• Well groomed
• Ability to stand/walk and stay focused and alert for extended periods of time.
• Remain tactful when facing confrontational situations.