Job Openings at Abbott

What You’ll Do

• Ensure that all activities and interactions are conducted with due regard to all applicable local, global and national laws, regulations, guidelines, codes of conduct, company policies and accepted standards of best practice.
• KOLs Management and development;           
• Develop & maintain professional and credible relationships with key opinion leaders and academic centers to ensure access to current medical and scientific information on the products and areas of therapeutic interest.  
• Develop & maintain scientific expertise of company products and related therapeutic areas.
• Foster collaboration and partnering between opinion leaders and the company.
• Obtain feedback and advice about company products through peer-to-peer interactions and advisory boards.
• Identify and develop speakers for the company’s TAs & products.
• Identify investigators appropriate for clinical trials.
• Act as a conduit for unsolicited, investigator-initiated research proposals by facilitation proposal, approval, completion, presentation, and publication of studies
• Keep abreast of cutting edge research and literature in therapeutic area.        
• Assist in the initiation, oversight and follow up of assigned clinical studies and medical projects initiated within the relevant therapeutic area of Abbott (e.g. post marketing clinical activities such as registry/database projects, epidemiological surveys, post-authorization studies (phase IV), IIS projects, etc.): all activities to comply with applicable local laws, guidelines, codes of practice, SOPs, and Global Pharmaceutical Research and Development (GPRD) SOPs.
• Ownership of pre-launch medical activities (BD, new products assessments, market research program, advisory boards, experts’ insights meetings…)
• Conduct medical and product training for medical representatives (Initial training, Refreshment sessions, preparation of quizzes and assessments of all TAs)
• Ownership of Pepper System, supervision and follow-up on the review and approval of medical / scientific promotional materials till the release to the market.
• Deliver credible presentations on scientific matters to physicians (individually or in groups meetings, clinical sessions, RTDs etc.), where requested.
• Participate in the selection process to identify appropriately qualified physicians the Company would wish to engage in collaborative efforts – such as potential research collaborations, or lecture/meeting support (Round Tables, Congresses, Symposia, etc.); and to ensure a high level of scientific or educational integrity in these collaborative efforts.
• Ensure Proper documentation for various medical activities; PSAs, Medical Research & Sponsorships.
• Assist in developing awareness and understanding of competitor issues/intelligence – for example, product strategies, studies, commercial messages, positioning, etc – and communicate, where appropriate, within the Company.
• Attend relevant Scientific Societies meetings and Conferences, and develop summaries of key messages for use within the Company – such as key areas of scientific/company interest, new trends in diagnosis, monitoring and treatments in the therapeutic area, etc.
• Upon request, assist physicians to appropriately direct requests for access to Company products on a named patient or compassionate use basis, subject to all applicable legal and regulatory requirements.
• Support sales/marketing/internal team areas to develop their scientific and technical expertise through the delivery of scientific update presentations.
• Ensure up to date knowledge of products uses and external data.
• Provide key opinion leaders and internal medical and clinical teams with scientific and technical support for publications of scientific or medical interest.
• Deliver scientific presentations and medical education programs to healthcare professionals individually or in groups where requested.
• Screen relevant literature and other information from relevant scientific societies meetings and conferences and develop summaries of key messages for use within the Company.
• Deliver training to sales forces and other departments and develop and update relevant training materials.
• Review and preparation of promotional material.
• Ensure the medical/scientific content is correct and fully compliant with Abbott’s internal policies and guidelines.
• Identify new business opportunities within areas of therapeutic interest in the company
• In field visits to healthcare professionals with and without representatives
• Backup Affiliate Safety Representative.
• Duly fulfil all the requirements of the Affiliate Safety Representative when they cannot perform their duties
• Support Pharmacovigilance Responsibilities:
• Liaises with Health Care Professionals to obtain as much information as possible with respect to adverse events associated with Abbott products
• Records, reports and tracks all adverse events, both serious and non-serious, to GPV and local health authorities in the time   frames as required by the relevant company SOP’s and current legislation
• Trains all new sales, marketing and affiliate staff on matters pertaining to Pharmacovigilance
• Tracks submission of PSUR’s
• Documents the receipt of all external queries for safety information in collaboration with the Medical Advisor.
• On a daily basis review all global adverse events appearing in the OSYRIS work flow
• Advise OSYRIS Management of any changes required

Required Qualifications

• Bachelors Degree in Medicine (MBChB) OR Bachelors In Pharmacy ( BPharm) OR Masters in Pharmacy ( MPharm) OR Doctor of PHARMACY (PharmD) Degree is essential

Preferred experience:

• A minimum of 5 years within similar roles.
• 5 years’ experience with the Pharmaceutical industry preferably having worked within the Emerging Africa Markets.
• Experience working in a pharmaceutical industry and general knowledge of drug development and clinical research
• Experience in Scientific report writing would be advantageous
• Skills in administration, planning and organizing essential
• Ability to work under pressure.
• Experience working in a pharmaceutical industry and general knowledge on drug development and clinical research an advantage.
• Candidate should be customer and patient oriented while having the ability to build strong relationships with stake-holders and other relevant KOL and Parties.
• Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity.

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Main Responsibilities & Duties

• Development of local commercial, marketing and promotional plans:
• Develop regional marketing plans in alignment with the regional and global plans
• Deliver and regularly track the execution of the marketing initiatives on the plan
• Manage local promotional plans (including exhibition, symposia, marketing collateral, sales tools, digital and PR content)
• Participate in product launch projects from early stages and drive the local launches
• Manage the marketing expenses budget, according to the annual marketing plan and with accountability towards the Marketing Manager Lead direction.  Collaborate with the local Commercial and Finance heads for the tracking and management of the budget.
• Customer Centricity and deep understanding of regional markets:
• Customer segments mapping (size, patient pathway, reimbursement, stakeholders, value proposition, opportunity assessment)
• Product features/benefits, product utilization and customer insights
• Competitor intelligence
• Market dynamics (growth/decline key drivers, PESTLE analysis)
• Routine participation in strategy alignment and sales effectiveness:
• New product launch plans (including pre-launch phases deliverables)
• Provide input and align with Region/BU (customer segmentation, value proposition, product positioning, competition, pricing)
• Routine participation in sales effectiveness:
• Roll-out marketing plans and sales tactics at sales meetings
• Track and report progress of annual tactical plans
• Collaborate with the commercial director and finance partner in the management of pricing to achieve profitability goals
• Collaborate with ID Sales Scientific Liaison and Medical Affairs, using own products expertise on required support to sales teams that shall successfully impact sales process
• Conduct business analysis and monitor key performance indicators
• Monitor training needs and collaborate with application specialist to deploy training (marketing strategy & product training)
• Collaboration with regional and global teams in the management of relationships with clinical experts and opinion leaders
• Participation to ad-hoc special projects (regional / global)

Relationships, main contacts

• Internal: Local Commercial Directors, Sales Managers, Therapeutic Area Managers, Regional Marketing Managers, Global Product Managers/Directors, Commercial Teams, Scientific Affairs, Application Specialists
• External: Key customers, KOL, Commercial and Scientific Partners, Agencies

Requirements

Required behaviors & skills

• Acts ethically and professionally, representing the company values always
• Proficiency using Microsoft Office pack & other (SharePoint, CRM, etc)
• Natural inspirational leader who can energize and align a cross-functional team to deliver the business goals
• Strong focus in understanding and extracting customer value
• Balanced mix of strategic and tactical focus
• High level of comfort interpreting and communicating complex technical information, including clinical concepts, statistics and outcomes
• High capacity for fast learning
• Positive mindset and collaborative attitude to bring down barriers for goals
• Ability to travel up to 40% of the time (nationally and internationally)
• Customer engagement, in-field support, 30% of the time.

Required background & expertise 

• Proven minimum 5 years marketing experience in diagnostics arena, or other healthcare area, Knowledge in Infectious Diseases field is considered an asset
• Master or equivalent degree preferred, in the field of Biological Sciences preferred
• Proven knowledge of the healthcare system in the local markets
• Proven marketing and sales success track record, with strengths in both strategic and tactical management
• Proficiency in spoken and written English and French ( is advantageous)
• Proven ability to deliver goals in a fast-paced, matrixed organization
• Proven ability to effectively communicate & collaborate with all key stakeholders at higher and lower reporting levels
• IT/office Tools, use of core functional processes (e.g. Outlook, CRM software, SAP, Concur, Workday, WebEx or equivalent), Salesforce. Com and PowerBI knowledge is considered an asset

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Main responsibilities:

• Distribute mail, screening of calls, filing & faxing, typing and taking minutes at selected meetings
• Opening and distributing mail to parties concerned
• Preparing waybills for both local and international destinations
• Request flights, accommodation, visa and car hire for the division 
• May include support in tracking budget expenditures

Purchasing functions:

• Completing purchase order requests and ensuring that all relevant documentation is attached with appropriate approvals
• Ordering of name badges, consumables and business cards for the division
• Maintains office supplies inventory by checking stock (stationery and kitchen items) to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies

Expenses:

• Processing of expenses and  receipts on CTE for the Managing Director
• Expenses received from team members to be recorded in a register and handed over to CFS for further processing

Meetings:

• Book meetings rooms
• Notifying reception and security of any visitors expected
• Arrange meals and refreshments for meetings

Coordinates and controls all documents pertaining to:

• Contracts, Agreements and Proposals
• Scan and save all relevant Contracts and Master Agreements on the Contract Shared Drive
• Invoices submitted to CFS for payment
• Maintain and update any databases required by the managers
• Coordinating requests for sponsorships and submission on UDA:
• Congress/Exhibition venues
• Liaise with congress organizing committees with regards to bookings, payment, etc.
• Liaising with sponsor requisitions, payments and any other details required

Supporting the Sales and Service Teams with regards to:

• Price offers (quotations), preparation, review and sending to customers
• Proforma invoices for ordering and invoicing, FOC requests for Sub-Saharan Countries
• Check the websites daily for any new tender publications
• Assist in tender submission (preparing of files and compulsory documents required)
• Training material (printing and binding)
• Be familiar and adhere to the following policies:
• Code of Business Conduct
• Compliance Procedures / OEC guidelines
• ISO 9001
• Follow purchasing and requisition procedures, Corporate Security and Privacy Rules, Corporate Branding Guidelines

Coordinates the following:

• Adding/Removing employees onto the network drive and group email account
• Assist with ordering equipment (laptop/desktop, cellphone, etc.)
• Ensuring that cellphone accounts are within limit, obtaining justifications for any accounts over the limit
• Signing off invoices as per local policy allowance/ Obtaining approval of invoices from the Financial Controller and submission of invoices to CFS for payment processing
• Submit a signed copy of attendance registers and any original Drs notes to HR on a monthly basis
• Submit a training register to HR by year end
• Keeping equipment operational by following manufacturer instructions and established procedures
• Additional administrative support to the APOC (Point-of-Care) Team
• Punctual support to reception
• Any other administrative functions as required by the division

Supporting the Sales and Service Teams with regards to:

• Price offers (quotations), preparation, review and sending to customers
• Proforma invoices for ordering and invoicing, FOC requests for Sub-Saharan Countries
• Check the websites daily for any new tender publications
• Assist in tender submission (preparing of files and compulsory documents required)
• Training material (printing and binding)

Be familiar and adhere to the following policies:

• Code of Business Conduct
• Compliance Procedures / OEC guidelines
• ISO 9001
• Follow purchasing and requisition procedures, Corporate Security and Privacy Rules, Corporate Branding Guidelines

Coordinates the following:

• Adding/Removing employees onto the network drive and group email account
• Assist with ordering equipment (laptop/desktop, cellphone, etc.)
• Ensuring that cellphone accounts are within limit, obtaining justifications for any accounts over the limit
• Signing off invoices as per local policy allowance/ Obtaining approval of invoices from the Financial Controller and submission of invoices to CFS for payment processing
• Submit a signed copy of attendance registers and any original Drs notes to HR on a monthly basis
• Submit a training register to HR by year end
• Keeping equipment operational by following manufacturer instructions and established procedures
• Punctual support to reception
• Any other administrative functions as required by the division

Required Qualifications

• Matric and any other tertiary qualification would be advantageous

Preferred experience:

• Minimum of 3 years’ experience having worked in a related role.
• Experience having done PO’s
• Intermediate level of Microsoft Excel, PowerPoint and Word