Job Openings at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Assisting the Restaurant GM in managing day-to-day operations, ensuring smooth and efficient service.
• Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service.
• Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
• Continuously improve and innovate the services to achieve a larger market share and retain regular guests of the outlet.
• Work with the Director of Food and Beverage on creating appropriate wine and beverage lists.
• Create a work environment that is high in employee morale and provides constant learning & development.
• Run all necessary training on service, food, beverages, standard practices etc. for the team and ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
• Responsible for certain reporting deadlines, payroll & rosters.

Requirements

What You Bring:

• 3-5 years F&B management experience in a luxury environment.
• Excellent leaderships skills.
• Knowledge of silverware – advantageous.
• Good knowledge of food cost, employee scheduling and payroll
• Working knowledge of general restaurant operations.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

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Primary Responsibilities Include:

• Prepare food and provide prompt, courteous and accurate service to all the customers as per the set standards.
• Produce all necessary food for all food service operations as required and as instructed by the senior Chef.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented.
• Plating and presenting meal items as per the seniors’ instructions as well as judging the quality of raw material & providing quality finished products.

Requirements

What You Bring:

• Good knowledge of cooking styles, hygiene & safety standards and working in a fast-paced environment.
• Excellent attention to detail.
• Excellent organizational and time management skills.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

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Primary Responsibilities Include:    

• Cleaning the guest’s room and bathroom according to departmental standards.
• Stock the linen trolley with correct linen, guest supplies and ensure the trolley and linen storeroom is kept neat and tidy.
• Maintain hygiene standards throughout the property by ensuring constant cleaning and sanitising of all touch points.
• Ensure proper use and care of all cleaning equipment.
• Assist in other areas of the Housekeeping Department as and when required.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of stain treatments, industrial cleaning equipment and products.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

go to method of application »

Primary Responsibilities Include:

• Manage a portfolio of existing clients to encourage repeat and new business.
• Track and record sales activities and account growth by using available systems and tools.
• Attend relevant trade fair/exhibitions/networking events and company events as requested by the company.
• Participate in site inspections and client entertainment as requested which may include out-of-hour and weekends.
• Conduct sales calls to various client offices.
• Identify new opportunities for the business and actively seek out new sales opportunities.
• Responsible for meeting and exceeding sales targets and goals.
• Meeting and exceeding profit margins through driving the Hotel Rooms and Banqueting Revenue by ensuring all opportunities are taken to promote the product in order to sell conferences, events and banqueting business.
• Work with Groups & Events team and Area Revenue Director to ensure best pricing strategy on quotes.

Requirements

What You Bring:

• Excellent communication skills, written and verbal
• Thorough understanding of marketing and negotiating techniques
• Proven experience as a sales executive or relevant role
• Self-motivated with a results-driven approach

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

go to method of application »

Primary Responsibilities Include:

• Reach out to guests after booking to confirm reservations details and gather additional information regarding preferences, special occasions, dietary restrictions, allergies or any other specific requests they may have.  
• Use collected information to tailor each guest’s stay according to their preferences.
• Coordinate with various hotel departments such as housekeeping, dining, spa services and concierge to prepare personalised amenities and arrangements.
• Oversee the accuracy of reservations in the hotel’s system.
• Ensure all guest requirements are documented clearly and communicated effectively to relevant departments.
• Offer assistance with planning itineraries, making reservations for restaurants or local attractions, arranging transportation and providing recommendations that align with guest interest.
• Solicit pr-stay feedback on guests’ expectations to refine experience offerings continuously.
• Address any concerns or special requirements ahead of time.
• Act as a liaison between guests and hotel staff before arrival.
• Ensure smooth communication channels are maintained so that updates or changes can be relayed promptly.
• Anticipate potential issues or conflicts regarding guest preferences or room availability, work proactively with management to resolve these before they impact the guest experience.
• Responsible for Reservation Booking for F&B Outlets.

Requirements

What You Bring:

• A minimum of 2 years’ experience in a customer service role within the hospitality industry is preferred.
• Exceptional written and verbal communication skills.
• Proficiency in using reservation management software as well standard office applications such Word, Excel, Outlook etc.
• A strong sense of empathy combined with an understanding of luxury service standards.
• Excellent organisational skills with an ability to prioritise tasks effectively under pressure.
• Ability to work collaboratively across teams and departments.
• Flexibility in handling multiple tasks in a dynamic environment.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

go to method of application »

 Primary Responsibilities Include:

• Conduct on-going preventive maintenance and upkeep of maintenance services.
• Ensure that all the maintenance activities and systems adhere to the standards / efficiency / productivity levels that have been set for the unit
• Ensure the hotel meets health and safety standards in line with company H&S Audit standards.
• Arrange for routine maintenance in hotel rooms, lobbies and facilities.
• Organise all projects in a manner that does not disturb guests.
• Oversee all aspects of projects -the coordination and completion on time within budget and within scope.
• Set deadlines, assign responsibilities and monitor and summarize progress of projects.
• Act fast to resolve emergency issues.
• Find ways to reduce hotel operating costs and conserve energy.
• Manage relationships with contractors and service providers.
• Maintain budgets, expenses and activity logs.
• Make periodic checks of completed repair and maintenance work to ensure that the established standards have been met.
• Coordinate with Executive Housekeeper, Front of House Manager and other Head of Departments on preventive maintenance of rooms and other repair work.
• Develop, update and implement the department’s Standard Operating Procedure manuals.

Requirements

What You Bring:

• Minimum of 5 years proven experience in similar position.
• Strong leadership skills to manage a team.
• The ability to maximise staff performance through training & coaching.
• Excellent knowledge of maintenance requirements and standards for a 5 Star Hotel.
• Sound knowledge of departmental financial management, budgets, cost control.
• Must be able to work shifts, public holidays and Sundays as and when required.
• In-depth knowledge of health and safety regulations.
• Familiarity with plumbing, electrical, sewer and HVAC systems; hotel industry experience is a plus
• Excellent organizational and leadership skills.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

go to method of application »

Primary Responsibilities Include:

• Keep Management well informed about all aspects of Laundry operations during a shift.
• Maintain the highest standards in cleanliness, hygiene, and comfort towards total guest satisfaction by providing service, which is the best in class, and maximises organisational profitability through effective utilisation of all resources.
• Efficiently use and manage the inventory of supplies, linen and equipment.
• Assist in monitoring and controlling consumption of chemicals used in the Laundry.
• Plan and implement preventive maintenance and cleaning schedules for Laundry machinery & equipment.
• Assist Laundry Management in monitoring staff productivity.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests as well as staff.
• Previous experience in a similar role with good knowledge of staff and time management, stain treatments, industrial cleaning equipment and products.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs