Job Openings at Discovery Limited

Key Purpose

The Application Support Analyst will support Vitality Group’s systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment.

Areas of responsibility may include but not limited to

• 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures

• Investigate, debug and troubleshoot code in order to resolve problems and defects.

• Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements

• Assist with communication, creation, maintenance, scheduling and distribution of reports

• Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging

• Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.)

• Proactive ticket status updates and escalation/follow ups where applicable

• Verify resolution with end-users and resolve assigned Incidents and Service Requests

• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures

• Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements

• Analysis of logs in the error queue and initiating resolution with the respective resolver group

• Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident

• Collaborate with other VG work streams to troubleshoot and restore services in the event of outages

• Escalate risks and issues to management timeously depending on severity and impact

• Create and submit knowledge articles

• Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts

• Available for on-call and emergency response rotation as needed

• Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence

• Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable.

• Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards.

Personal Attributes and Skills

• Communicates effectively

• Values Driven

• Optimistic

• Learns on the Fly

• Resilient

• Instils Trust

• People Savvy

• Drives Results

• Problem Solver

 

Education and Experience

Education:

• BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification

• Formal Java Qualification (Advantageous)

 

Experience:

• More than 2 years’ experience in an Application Service Desk and Development Role

• Customer support experience (Advantageous)

• ITSM Tools (ServiceNow experience Advantageous)

• SDLC experience (Advantageous)

 

Knowledge:

• Java, SQL, JSON, GIT

• Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

 

 Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

Conduct root cause analysis for underlying system issues on an in-depth level for Java-related technologies, to provide viable workarounds to the frontline team and solution assessment for Development teams to implement corrective measures. Review, substantiate and create measures to correct bad data once root cause analysis has been conducted. Problem solving and solution focused mindset.

Areas of responsibility may include but not limited to

Analysis:

• Review and comprehend problems identified by Frontline Support / Business
• Conduct trend analysis to understand, appreciate variations and contributing factors
• Engaging with all resources throughout the Business, Business Architecture, Technical Governance, Development and Testing teams to ensure all relevant information is considered, before determining the best recourse
• Comprehensively documenting the problem investigation and suggested solution/s

 

Development:

• Create Java test cases and bulk SQL scripts to rectify legacy data, once a problem has been resolved
• Develop functionality and features to aid automating manual Business processes
• Apply code changes to problems that have been investigated and solution determined in conjunction with the Development and Technical Governance teams

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code / peer review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

• Action orientated go-getter, hungry to learn and add real value

• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.

• Able to plan, organise and prioritize own work

• Able to multitask

• Able to work independently

• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education

• Grade 12 and formal Java qualifications

• BSc Computer Science/Information system degree - Advantageous

Experience

• At least 1-2 years’ experience in Java development with exposure to core competencies listed

• Experience dealing with Production support queries

 

Required Core Competencies

* Using a rating scale of 1 to 5 (where 1 = beginner and 5 = expert)

 

• Excellent understanding of Object Orientated principals and Java language fundamentals [4]

• Knowledge of commonly used design patterns [3]

• Broad understanding of how to put together an EE-based business solution from scratch [2-3]

• EJB [3]

• HTML [3]

• JSF [3]

• JQuery [3]

• JAXB [3]

• SOAP Web services [3]

• Message Driven Beans [3]

• UML [3]

• XML/XSD [3]

• SQL  [4]

Working knowledge of:

• Software development within SDLC

• Unit Testing

• Data modelling and design of database structures

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

 

Areas of responsibility may include but not limited to

• Confirming benefits according to set protocols and funding rules

• Accurately obtaining and capturing information to confirm correct funding

• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved

• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles

• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced

• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

• Achieving and exceeding key performance metrics relating to service delivery

 

Personal Attributes and Skills

• Confirming benefits according to set protocols and funding rules

• Accurately obtaining and capturing information to confirm correct funding

• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved

• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles

• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced

• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

• Achieving and exceeding key performance metrics relating to service delivery

 

Education and Experience

• Matric

• An accredited clinical qualification

• Knowledge of anatomy and physiology

• At least 6 months working experience in a customer services or clinical environment

 

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

• Is a servant-leader for the Scrum Team that does anything possible to help the team perform at their highest level.

• Help form a self-managed team that is motivated, predictable, transparent and consistently delivers quality work and continually inspects and adapts in order to improve and maximize throughput whilst upholding the Agile values, principles and practices.

• Facilitates the removal of impediments teams face when developing solutions.

• Implements agile best practices within a team.

• Helps the development team, business and management develop a culture of collaboration - Act as a change agent to the team and organization.

• Supports the team to be self-organizing and function as an accountable, high performance team.

• Focused and goal driven and helps to achieve the Sprint goals.

• Be a master facilitator.

 

Areas of responsibility may include but not limited to

• Act as Scrum master for 2 scrum teams with a focus on guiding the teams towards improving the way they work.

• Facilitate Scrum Events ensure that they are focused and productive (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives and Backlog Grooming).

• Help facilitate Product Planning Workshops and Release Planning Sessions.

• Assist the Product Owner in prioritization and scheduling of work, to meet delivery time frames.

• Ensure backlog is in good standing by having regular re-occurring weekly backlog grooming sessions.

• Ensure that all the team members understand their role and fulfil them to the best of their ability.

• Guide/coach/mentor the development team to take on the responsibilities of the process and ownership of the product – lead the team to a self-organized state.

• Build a high performing team, focusing on improving team dynamics and performance, help the team manage interpersonal conflicts, challenges and opportunities for growth.

• Protect the team from interruptions and distractions to maximize productivity and create flow of work.

• Identify and facilitate the resolution of identified impediments.

• Help the team make achievable sprint commitments with the use of velocity data and team availability.

• Help the team members communicate, co-ordinate and meet their delivery goals.

• Ensure the team / stakeholders adhere to Definition of Ready (DoR) / Definition of Done (DoD).

• Highlight risks and dysfunctions where the DoR / DoD is not met.

• Ensure the team uses the standardized reference story for estimating.

• Ensure understanding of the Agile principles and Scrum process, across teams and stakeholders.

• Ensure adherence to the Agile principles and Scrum process and help resolve any deviations.

• Raise issues that are putting delivery at risk as soon as they arise.

• Help facilitate delivery solutions and manage expectations.

• Responsible to produce the following artefacts (Weekly Sprint Reports, Release projection / Burndown) to create visibility and transparency of the progress and status of the systems delivery.

• Continually grow and share Agile knowledge.

 

Personal skills and attributes

• Optimistic

• Learns on the Fly

• Resilient

• Instils Trust

• People Savvy

• Drives Results

• Problem Solver

Qualifications and experience

• Tertiary degree (B. Engineer, B.Com, BSC).

• Certified scrum master/scrum practitioner.

• Knowledge and/or experience of Kanban.

• Knowledge of the software development life cycle.

• Proficient with Jira / Confluence.

• Excellent communication skills in English in written and spoken form.

• At least 2-4 years experience working in a Scrum Master role.

• At least 2 years experience working in an agile environment, preferably in a variety of situations.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

 

Product Requirements Specification (PRS)

• Design and validate the functional solution.

• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).

• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.

• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).

• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.

• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

 

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management

• Time management and prioritization

• Creativeness

• Learning orientation

• Negotiation skills

• Innovation

 

Technical Skills

• Project Management

• SQL queries

• Business Writing Skills

• Presentation and Facilitation Skills

• Solution Architecture

• Process Mapping

• Entity Diagram mapping

• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification

• 3 year business analyst experience

 

• Advantageous

• 1 year user interface analyst experience

• Business experience and product knowledge

 

Methodologies

• Agile

 

Tools

• Enterprise architect

• Visio

• SoapUI (SOAP) / REST client (JSON)

• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)

• UML

• XML

• JSON

• ITIL (advantageous)

 

Other

• Software architecture

• JAD sessions

• Data modelling techniques

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

• Within the Care and Claims system area, the Senior Business Analyst must work to understand the overall business need, define the requirements, document the requirements using various approaches such as use cases then decompose the requirements to a sufficient level of detail allowing the implementation team to act. The Senior Business Analyst will support the project throughout the project lifecycle and will manage the release as well as post release monitoring. The Senior Business Analyst in the Claims and Care area must be technically minded and be able to understand development principles as well as coaching and mentoring for the juniors on the team.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Care and Claims portfolio:

• Run a requirements gathering/JAD workshop to gather new requirements
• Document business requirement specifications under supervision of a Senior BA
• Accurately document functional requirements specifications clearly defining project objectives
• Construct complex process models and can create UML models
• Execute user acceptance or system testing
• Resolve requirements conflict through effective stakeholder engagement
• Present options and recommendations to stakeholders
• Offer support and guidance to junior business analysts
• Identify and document project risks, issues, assumptions, and dependencies
• Identify and perform process improvement work
• Perform quality assurance of business analysis deliverables
   

Competencies

The successful candidate must demonstrate the following competencies

• Project Management
• Requirement’s development
• Change control
• Release management
• Solution development
• Software Testing
• Analytical thinking and conflict management
• Personal organisation and time management skills
• Business writing skills and presentation and facilitation skills
• Communication skills (written, verbal/presenting, and listening)
• Stress management skills and negotiation skills
• Innovative
• Ability to build relationships with people from all different backgrounds and at different job levels
   

Education and Experience

• BSc Information Systems or am equivalent 3-year IT qualification
• 6+years ‘experience as a Business Analyst
• Certification in UML and BPMN course
• Experience in PL/SQL
• Experience in Testing, Process mapping and UML modelling
• Requirement’s analysis experience