Job Openings at KFML Holdings Pty (Ltd)

Job Advert Summary    

• Are you passionate about designing innovative systems and continuously improving existing ones as business and technology needs evolve? We’re looking for a Senior Software Developer to join our close-knit team building practice management software for the optometry and audiology industry.
• In this role, you’ll work side-by-side with the business to shape, deliver, and support real-world features that customers rely on every day. We’re not a large development house—our team is smaller, hands-on, and covers a wide range of responsibilities. That means you’ll have meaningful influence, broad ownership, and the opportunity to contribute across the product lifecycle: from design and development through deployment, support, and ongoing improvement.

Minimum Requirements    

• Bachelor's degree in Computer Science or a related field.
• Minimum 6 years of programming experience.
• Broad experience designing, programming, and implementing large information systems.
• Strong SQL knowledge including typical DBA tasks such as performance tuning and troubleshooting.
• Expert level knowledge of C#, .Net Framework and .Net, Restful APIs
• Bonus points for knowledge in Redis, Docker, Angular, Blazor, Syspro and/or PubSub
• Agile practitioner.

Duties and Responsibilities    

• Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members.
• Contribute to the ongoing evolution of the existing content supply portfolio of applications and services.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages; evaluate and make recommendations, as necessary.
• Assist in task planning, estimation, scheduling, and staffing.
• Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.

Deadline:20th March,2026

go to method of application »

Job Advert Summary    

• The Call Centre Consultant I will handle inbound and/or outbound customer interactions, providing accurate information, resolving queries, and delivering excellent customer service. The role focuses on ensuring customer satisfaction, maintaining professional communication, and supporting the organization’s service objectives.

Minimum Requirements    

• Minimum Grade 12 / Matric (or equivalent).
• Previous call centre or customer service experience is advantageous.
• Proficiency in computer applications.
• Good typing and data capturing skills.
• Strong verbal communication skills in English (additional languages may be beneficial).
• Ability to work after hours, weekends, or public holidays if required.
• Basic understanding of customer service principles and practices.
• Knowledge of WMS, Syspro, OPIT and Freshdesk systems.

Duties and Responsibilities    
Key Responsibilities:

• Answer inbound chats and respond to customer inquiries in a professional and timely manner.
• Make outbound calls when required for follow-ups or service-related matters.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or escalate complex issues to the relevant department.
• Meet or exceed key performance indicators (KPIs) ticket resolution time, service quality, and customer satisfaction.
• Follow company policies, procedures, and compliance requirements.
• Participate in training sessions and team meetings to improve product knowledge and service delivery.
• Contribute to a positive team environment and maintain professional conduct.

Competencies:

• Communication Skills – Clear verbal and written communication.
• Customer Service Orientation – Strong focus on customer satisfaction.
• Problem-Solving Ability – Ability to analyse issues and provide solutions.
• Active Listening – Understanding customer needs and concerns.
• Time Management – Ability to manage calls efficiently and meet targets.
• Attention to Detail – Accurate data capturing and information handling.
• Emotional Intelligence – Handling difficult customers calmly and professionally.
• Adaptability – Ability to adjust to different systems, processes, and customer situations.
• Teamwork – Working effectively within a call centre team environment.

Deadline:20th March,2026