Job Openings at Plennegy Group

RESPONSIBILITIES:

Delivering customer support services by:

• Conducting daily customer service level surveys by making daily telephonic contact, questioning and recording responses
• Ensuring that collection requests are logged correctly on the collection/approval site 
• Preparing freight quotations by requesting and processing freightware data (A/c no, area senders & receivers), service levels, quotations, dimensions, weights), faxing printed quotation(s) to customers
• Investigating and resolving queries / problems through waybill and discrepancy report. 
• Analysing, verifying, and determining status, communicating such findings to customers
• Maintaining / supplying customer stationery
• Administering discrepancy manifest in terms of collating all discrepancy reports to master records (Excel)
• Advising customers and communicating with branches regarding misroutes
• Checking scanning details; updating master record information, recording bay schedules in master report; reviewing endorsed waybills via claims and administering claims procedure
• Monitoring third party agent POD’s by printing outstanding POD report (per day) verifying status, marking dispatch trip sheets, resolving queries and faxing copy waybill/s to customer

REQUIREMENTS:

• Grade 12 (Matric) – Minimum
• Studying towards certificate in customer care / call center management would be beneficial
• 2 years general clerical experience
• 3 years working experience within call center environment
• Basic understanding of Freightware or similar freight management system
• Excellent geographical location skills would be beneficial
• Ability to work with both mass and volumetric weightings
• Excellent verbal and written communication skills
• Computer literate – specific software applications: MS Word, Excel, MS Outlook
• Commercial arithmetic calculations
• Ability to operate general office equipment
• Excellent interpersonal skills
• Ability to handle customer queries and complaints – taking the necessary corrective action as and when required
• Ability to work under pressure and to meet deadlines the majority of the time
• Ability to work unsociable hours as and when required
• Ability to work unsupervised the majority of the time
• Ability to work as a team player
• Assertive
• Self-motivated
• Reliable

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RESPONSIBILITIES:

• Capturing of fuel/bowser and EDC Fills onto monthly recon
• Processing of fuel orders
• Supervising fuel fills at depot bowser 

Inbound Freight:

• Monitoring effective off-loading of line-hauls
• Printing incoming manifests, separating and splitting to vehicle manifests, opening seal
• Signing delivery notes, creating scan numbers for off-loading
• Advising warehouse staff of off-loading instructions
• Sorting waybills into delivery routes 
• Monitoring line-haul consignment off-loading and sorting
• Debriefing manifests onto freightware
• Monitoring correct handling of cargo
• Ensuring information systems are functioning and all required data is captured and entered
• Comparing floor reports

Outbound Freight:

• Monitoring effective loading of line-hauls
• Presenting material to meet scheduled departures (creating manifests etc.)
• Monitoring line-haul consignment loading
• Sealing and authorizing manifests
• Ensuring communication / distribution of freight information
• Monitoring correct handling of cargo
• Ensuring information systems are functioning and all required data is captured and entered
• Handling client queries
• Communicating operational information
• Monitoring and ensuring maintenance of warehouse equipment
• Selecting, orientating and training new warehouse staff
• Maintaining a safe and healthy working environment

REQUIREMENTS:

• Grade 12 minimum (Matric)
• Diploma in Road Transportation or Freight Management not a prerequisite but would be an advantage
• Industry specific experience is not a prerequisite, but a strong successful background in Operations is required
• Computer literate – good understanding of Freightware or similar management system.
• A valid driver’s license (code 08)
• Ability to work under pressure and to meet deadlines
• Ability to work unsociable hours as and when required
• Ability to communicate on all levels – both internally and externally
• Ability to work unsupervised the majority of the time
• Assertive
• Self-motivated
• Reliable
• A high degree of integrity required
• Presentable and of a professional manner
• Good time management and administrative skills
• Own transport to and from work

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RESPONSIBILITIES:

Weight & Dimension checks by

• Ensuring daily weight and dimension checks are done in accordance with company policy
• Advising Supervisor or Assistant Operations Manager on all variances
• Daily feedback to Supervisor or Assistant Operations Manager with regards to customers under declaring weight and dimensions
• Ensuring that all measuring equipment (Scales & SWAD) machine are in 100% working order

Data Capturing by

• Ensuring that updated weight and dimensions are captured onto freightware
• Ensuring that waybill information is captured correctly with respect to weight and dimensions

REQUIREMENTS:

• Grade 12 ( Matric ) minimum
• Basic understanding of cargo handling
• Basic understanding of Freightware or similar freight management system
• Operation of general office equipment
• Ability to work under pressure
• Ability to communicate in English
• Ability to work unsupervised
• Ability to work unsociable hours
• Ability to work shifts
• Ability to work overtime as and when required due to clients requirements
• Reliable
• A high degree of integrity required
• Presentable at all times

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RESPONSIBILITIES:

Process Data Capturing by: 

• Capturing waybills and POD data
• Issuing agent waybill numbers, printing manifests and obtaining signatures

COD’S, Preparing quotes and collection by:

• Entering client waybill and delivery requirement details as dictated by Freightware
• Providing client quotations
• Contacting clients viz parcel collections, verifying waybill no. via system, collect / delivery, cash payments and releasing goods

Supervising Pre-delivery Loading Procedures by:

• Collecting and sorting of waybills according to route requirements
• Checking cargo in terms of damages, shortages, type and verifying waybills against cargo stickers
• Creating scanning numbers for delivery and collection lists
• Scanning parcels into trucks for delivery
• Supervising of cargo loading, handling of safety compliances
• Liaising with clients as is required / indicated

Monitoring Delivery and Collection Procedures by:

• Conducting bay checks, investigating no deliveries, completing daily bay schedules and submissions
• Monitoring daily / ad-hoc collections and providing collection instructions (by radio)
• Responding to delivery / collection clears and resolving queries / problems as indicated
• Liaising with clients regarding delivery and collection information, data and instructions
• Monitoring vehicle activity using satellite-tracking system

Supervising Inbound Freight Received Services by:

• Processing agents’ freight by verifying quantities, destinations, parcel conditions, and affixing destination stickers
• Supervising sortation and loading in designated storage area
• Capturing / downloading waybills on Freightware and scanning waybills and parcels into branch stock
• Ensuring collection schedules are debriefed (daily)
• Verifying airfreight lodging within required time frame
• Scanning of inbound airfreight into depot and hands cargo to Senior Supervisor for delivery / sortation

Supervising Of Outbound/Dispatch Services by:

• Processing upliftment of all freight to satisfy agents’ cut-off times by waybill verification
• Scanning all out-going parcels / cargo
• Printing trip sheets
• Supervise loading
• Obtaining driver trip sheet acceptance (signature), hand waybills (copy) and record vehicle registration numbers
• Ensuring collections for outlying areas are communicated and followed up with all agents on a daily basis
• Verifying that POD’s are received within the required time frames and airfreight delivered as required

Supervising of vehicle debriefing / off-loading procedures by:

• Directing parcel sorting into destination area / location
• Verifying waybill against parcel and parcel stickers
• Scanning parcels into Freightware by waybills and submitting to data capturers
• Checking scanning on system
• Recording cheques received in zone files and submit to data capturers
• Log-off
• Verifying documentation in terms of signatures, waybill no’s., etc

REQUIREMENTS:

• Grade 12 (Minimum)
• 2 years general clerical experience
• Basic understanding of warehousing / stores procedure
• Basic understanding of Freightware or similar
• Freight management system preferred
• Computer operation
• Commercial arithmetic calculations
• Operation of general office equipment
• Basic customer care skills
• Ability to work Mon-Fri 7h00-17h00
• Ability to communicate verbally in both English.
• Ability to work under pressure and meet deadlines
• Ability to communicate on all levels – both internally and externally
• Ability to work unsupervised the majority of the time
• Ability to work outside the normal working hours as and when required
• Ability to work shifts
• Attention to detail at all times – accuracy

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RESPONSIBILITIES:

Supervising pre-delivery loading procedures by:

• Collecting and sorting waybills according to route requirements
• Checking cargo for damage, shortages and verifies waybill against cargo stickers
• Scanning numbers for delivery and collection lists
• Scanning parcels into trucks for delivery
• Supervising cargo loading, ensuring handling and safety compliance
• Identifying COD's and follow through collections of such COD's
• Liaising with clients as and when required

Monitoring delivery and collection procedures by:

• Conducting bay checks, investigates non-deliveries, completes bay schedule – daily
• Monitoring daily and ad hoc collections and provides collection instructions via radio
• Responding to delivery and collection clears and resolving queries
• Liaising with clients regarding collection / delivery information, data and instructions
• Monitoring vehicle activity using satellite tracking system

Supervising of vehicle debriefing/ offloading procedures by:

• Directing parcel sorting into destination / location area
• Verifying waybills against parcels and stickers
• Scanning parcels into Freightware by waybill and submits to data capturers
• Checking scanning on system
• Checking cargo dimensions and weight on receipt of collections at the depot
• Recording cheques received in Zone File and submits to data captured daily
• Verifying all documents in terms of documents being signed off correctly, and waybill numbers appear correctly

Providing team maintenance by:

• Providing instructions, handling complaints, queries, training team members, counseling and motivating improved performance of team members

REQUIREMENTS:

• Grade 12 minimum (Matric)
• 3 – 4 years in freight / transportation 
• Ability to converse in both English / Afrikaans language
• Ability to do arithmetic calculations
• Industry specific experience is not a prerequisite, but would assist 
• A basic understanding of a store / warehousing environment
• A good understanding of transportation routing within area of operation
• A good understanding of freight packaging requirements and load distribution
• A basic technical understanding of motor vehicles and general traffic ordinances
• Computer literate – basic understanding of Freight ware or similar management system
• A unendorsed valid driver’s code 10
• Ability to work unsociable hours as and when required in order to meet clients’ needs
• Ability to work under pressure and to meet deadlines
• Ability to communicate on all levels – both internally and externally
• Ability to work unsupervised the majority of the time
• Assertive
• Self-motivated
• Ability to motivate others
• Reliable
• A high degree of integrity required
• Presentable and of a professional manner
• Good time management and administrative skills

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RESPONSIBILITIES:

Monthly procedures:

• Accurately and timeously prepare month-end reports as required
• Monthly actual vs budget feedback
• Meet month-end deadlines

Debtors:

• Assist with capturing invoices and receipts
• Provide accurate monthly statements that are sent to debtors
• Attend to all Debtors’ queries
• Follow-up on outstanding Debtors
• For new Debtors obtain Credit References and ensure all the relevant paperwork is completed

Creditors:

• Prepare creditor reconciliations accurately and timeously
• Address creditor queries before payments are made
• Prepare and allocate all Purchase Orders as requested

Journals:

• Process monthly accrual and depreciation journal entries.

Cash Book:

• Prepare daily and monthly payments
• Load payments on the online banking system
• Capture all payments
• Prepare monthly bank reconciliation

VAT:

• Prepare VAT reconciliations and submit the VAT201 return.

Preparation of Annual Budget:

• Analysis of annual income and expenditure for budget purposes
• Preparing the necessary working to support the budget amounts
• Preparation of a draft annual budget for review

REQUIREMENTS:

Education:

• Min:    Certificate in Bookkeeping

Legal Requirements:

• Min:    Valid driver’s license

Training:

• Min:    SAGE Pastel experience and Excel experience required

Experience:

• Min:    At least 3-5 years’ experience in bookkeeping