Job Openings at Rand Mutual - RMA

Description

THE JOB AT A GLANCE

• As the Pension Team Leader, you will report into the Welfare and Pensions Manager.
• You will oversee and coordinate the pension administration team to ensure accurate, efficient processing and compliant management of pension benefits under the Compensation for Occupational Injuries and Diseases Act (COIDA) and Value-Added Products pension benefits for injured workers, widows, and children.
• Your role requires leadership, technical expertise in pension fund administration and strong stakeholder engagement to maintain service excellence for beneficiaries and regulatory compliance.

WHAT WILL YOU DO?

Team Supervision & Workflow Management

• Lead, supervise and mentor the pensions administration team
• Allocate and monitor workloads to ensure service level agreements (SLAs) are met, assign tasks, oversee performance and ensure deadlines are achieved
• Work closely with finance and medical management teams to ensure aligned and integrated processes
• Prepare reports for management and contribute to audits and regulatory compliance
• Conduct team meetings and training sessions to enhance compliance and service delivery.

Pension Administration Oversight

• Review and approve pension calculations, reconciliations and benefit schedules
• Ensure accurate processing of pension annuity payments (disability, widow and child pensions)
• Verify calculations and documentation before approvals
• Liaise with pensioners, beneficiaries and other stakeholders to resolve escalated queries professionally.

Compliance & Quality Control

• Ensure compliance with relevant legislation, including the Pension Funds Act, COIDA and other applicable compensation laws and internal polices
• Conduct regular audits to minimize errors in pension payments
• Maintain up-to-date knowledge of legislative changes affecting pensions.

Customer Service & Stakeholder Engagement

• Handle complex pensioner inquiries and complaints
• Liaise with pensioners, employers and government bodies as needed
• Ensure a high standard of service delivery to pension beneficiaries.

Reporting & Process Improvement

• Generate performance reports on payment accuracy, turnaround times and team productivity
• Identify inefficiencies and propose improvements in pension administration processes
• Assist the Welfare and Pensions Manager in implementing best practices
• Drive continuous process improvements and efficiencies within the pensions management.

Requirements

WHAT YOU'LL BRING TO THE TABLE

Qualifications and Experience

• Grade 12 qualification/Matric Certificate
• RE1 (Regulatory Examination 1) Certificate
• Bachelor’s degree in finance, Accounting, Business Administration or related field
• 5 or more years’ experience in pension or employee benefits administration
• Minimum of 3 years’ experience in pensions administration, preferably under COIDA
• Previous supervisory/team leadership experience is advantageous

Skills & Competencies

• Strong leadership and people management skills- ability to motivate and guide a team
• Financial acumen – understanding of annuity payments and payroll systems
• In-depth understanding of pension fund processes, policies, and compliance requirements
• Analytical and numerical skills with attention to detail
• Excellent communication and stakeholder engagement abilities
• Ability to manage pressure, deadlines, and multiple priorities
• Proficiency in pension administration systems and MS Office Suite (Excel, Word, Outlook).

Personal Attributes

• Integrity and ethical conduct
• Empathy and sensitivity when dealing with pensioners and beneficiaries
• Problem-solving and decision-making ability
• Service-oriented mindset with focus on quality and efficiency.

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THE JOB AT A GLANCE

• The Project Manager will oversee the planning, implementation and tracking of specific medium to long term (6 to 24 months) RMA projects with specific deliverables as identified by Senior Management.

WHAT WILL YOU DO?

Plan the Project

• Define the scope of the project in collaboration with senior management and other project stakeholders
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Determine the resources (people, time, money, equipment, etc.) required to complete the project
• Develop a detailed schedule for project completion that effectively allocates the resources to the activities and takes into account the long-term impact of decisions and possible risks
• Engage with senior management and all stakeholders / staff that will be affected by the project activities, to review the project schedule; revise the schedule as required
• Determine the objectives and measures upon which the project will be evaluated at its completion

Staff the Project

• In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
• Ensure that all project personnel receive an appropriate orientation to the organization and the project

Implement the Project

• Execute the project according to the approved execution plans and manage project deliverables making decisions and solving problems within the scope of the project. Escalate non-project related decisions and problems to the project sponsor/business owner
• Ensure that the project deliverables are met on time, within budget and at the required level of quality
• Develop forms and records to document project activities
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project

Monitor and Control the Project

• Write reports on the project for management and project owners/funders and Exco
• Communicate with funders as outlined in funding agreements
• Monitor and approve all budgeted project expenditures
• Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)
• Manage all project funds according to established accounting policies and procedures
• Ensure that all financial records for the project are up to date
• Prepare financial reports and supporting documentation for funders as outlined in funding agreements

Requirements

WHAT WILL YOU BRING TO THE TABLE?

• Project Integration Management skills
• Project Quality Management skills
• Project Resource Planning and Control skills
• Project Schedule Management skills
• Project Tracking and Reporting skills
• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 7: Bachelor’s degree in BSc or BCom
• Qualification in project management or equivalent is a must
• SCRUM Masters qualification / Agile developmental methodology advantageous
• At least 5 years or more Project Management experience
• Direct work experience in project management capacity
• Sound experience planning and managing complex medium to long-term projects (6 – 24 months)
• Knowledge of both theoretical and practical aspects of project management
• Knowledge of project management techniques and tools

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THE JOB AT A GLANCE

• The role is responsible for driving the implementation of a portfolio of strategic initiatives (programmes, projects and other change initiatives) across the organization. Project management underpins this role, however the focus is expanded into strategy execution.
• The role therefore operates at the intersection of these two distinct but complementary disciplines.
• Strategic initiatives may be in the office of the CEO, RMA Divisions, Group functions or a combination.
• The role therefore requires collaboration with cross-functional teams, at both the Group and Divisional levels, to ensure that strategic goals are achieved efficiently and effectively.

WHAT WILL YOU DO?

Initiatives Planning:

• Engage with senior leadership to understand linkage between strategic objectives and expected outcomes.
• Assist Sponsors; Owners and Strategy leads with business case development and justifications; including compilation of financial metrices and benefits quantification.
• Participate in the organisation’s forums during the evaluation, prioritisation of strategic initiatives.
• Collaborate with various teams and stakeholders to define the plans that are required to translate the organisation’s strategic goals and objectives into actionable and achievable deliverables.
• In the context of existing corporate governance structures, define the project | programme specific governance structures required to deliver the strategic initiatives.
• Convert high-level and vague information into tangible plans that can be executed to deliver specific outcomes.

Execution Oversight:

• Lead the execution of strategic initiatives, managing scope, timelines, resources, and budgets to ensure successful outcomes.
• Manage the interdependencies between strategic initiatives in terms of resources, deliverables, and timelines.
• End-to-end management, including the initiation, planning, execution, monitoring & execution, and close-out of initiatives in accordance with the methodology appropriate for the specific initiative type.
• Application of appropriate delivery management knowledge areas, such as scope, time, cost, quality, resource, communication, risk, etc.
• Define and adopt the governance structure(s) to effectively deliver the initiative.

Cross-Functional Collaboration:

• Work closely with various divisions and departments to facilitate communication, foster collaboration, and ensure alignment on strategic priorities.
• Managing internal teams and external suppliers contributions to the delivery of the initiative.
• Participate in RMA’s Strategy and Project Management fraternities during capability establishment and to enable continuous improvement of the two disciplines.

Performance Monitoring:

• Develop and implement metrics to measure the effectiveness of strategic initiatives and report on progress to stakeholders.

Risk Management:

• Identify potential risks and challenges associated with strategic initiatives and develop mitigation strategies to address them.
• Apply adequate risk management resolution measures to ensure successful outcomes.
• Initiate additional activities and other management interventions wherever gaps are identified, or issues arise

Change Management:

• Foster a culture of adaptability and support change management processes to drive acceptance and engagement across the organization.
• Work change management experts and business stakeholders to facilitate effective transitioning from the current to desired ends state introduced by the initiative.

Stakeholder Communication:

• Identify potential risks and challenges associated with strategic initiatives and develop mitigation strategies to address them.
• Apply adequate risk management resolution measures to ensure successful outcomes.
• Initiate additional activities and other management interventions wherever gaps are identified, or issues arise
• Regularly communicate updates and insights to senior leadership and key stakeholders on the status of strategic initiatives.
• Prepare written reports, and conduct presentations to various forums, including progress meetings and steering committees, to keep stakeholders updated on progress.
• Ability to simplify complex information and communicate clearly to various levels of the organisation.

Requirements

WHAT WILL YOU BRING TO THE TABLE?

• The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a proven track record of delivery of complex projects and programmes.
• In addition, solid experience in portfolio management, benefits realisation, change management and transition methods that facilitate the operationalisation of changes into business-as-usual operations.

Required Qualifications

• NQF Level 7: Bachelor’s degree in any related field
• NQF Level 8: Post graduate qualification in business management
• Qualification in project management
• Qualification in strategy management

Required Experience

• At least 8 years or more relevant initiatives management and delivery experience
• Direct work experience in project, programme and portfolio management capacity
• Direct work experience delivering strategic

Required Knowledge and Skills

• Knowledge of both theoretical and practical aspects of project management
• Knowledge of both theoretical and practical aspects of strategy
• Knowledge of project management techniques and tools

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Description

• As the Key Accounts Executive, you will be responsible for selling Group Employee Benefits and VAPS in Class IV, Class XIII and Other clients while building and maintaining relationships with them.

WHAT WILL YOU DO?

Revenue Generation (New Business):

• Sell RMA products through sales leads, networking, referrals, cross-selling and warm/cold calling
• Follow up on leads in respect of sales opportunities
• Manage business intelligence and business generated leads in a professional and timely manner.

Customer Service and Relationship Management

• Lead analysis initiatives and service improvement reviews across the business

Building channels and finding partners:

• Build strong relationships with existing customers and new business prospects from initial call strategy, gaining their trust and respect
• Attend meetings and to initiate sales   

Reporting and Compliance:

• Prepare periodic sales pipeline reports showing sales volume and potential sales
• Mitigate controllable risks through quality, due diligence and disclosures 

WHAT YOU'LL BRING TO THE TABLE?

• NQF 6 National Diploma in an FSB recognised qualification
• CFP is Advantageous
• RE 5 (Representatives) non-negotiable
• FAIS accredited
• At least 5 years proven Sales experience in Long and Short-term Insurance
• Knowledge of COID advantageous
• Ability to interact at a C suite level
• Knowledge of business processes and procedures, policies, and legal compliance
• Highly developed and demonstrated sales skills
• Proven track record of sales experience in a Business-to-Business Employee Benefit product environment
• Appropriate experience in a client facing environment
• Experienced in identifying potential markets
• Demonstrated ability to increase productivity and continuously improve sales processes
• Demonstrated ability to see the big picture and provide useful advice and input to grow revenue.
• Competitive in their approach to business