Job Openings at Santam Insurance

What will you do?

• Santam Alternative Claims department has a position available for a Claims Admin Manager who will work between Constantia Park, Roodepoort and Auckland Park, Johannesburg. The candidate will manage the claims team dealing with motor and non-motor claims. Responsibilities will include: managing, supporting and developing the team in order to ensure superior service delivery within the Service Level Agreements and Standard Operating Procedures. The role will also require leading, coaching and motivating claims team managers and claims team to ensure that they fully comprehend and are capable of delivering their responsibilities.

What will make you successful in this role?

• Best practice in respect of people management.
• Process and operations management.
• Client service management.
• Ensure all operational problems are rapidly analysed and resolved.
• Setting goals and making the most of the people, finances and technologies in order to realise those goals.
• Assist with the implementation of new initiatives and projects.
• Manage integration between other functional areas e.g. Desktop- and Field Assessors.
• Manage performance related issues and disciplinary matters.
• Effective communication - internal and external.

Qualifications and Experience

• Grade 12
• Insurance related qualification
• Computer literate Advanced (MS Word, MS Excel and MS Power Point)
• Relevant Technical Diploma, B Degree (advantageous)
• Experience in high volume processes management (advantageous)
• 2-5 years’ experience and knowledge in line to middle management level
• 5-10 years’ insurance experience
• Strong Analytical and Management Reporting skills (Qlikview)
• Experience in high volume processes management (advantageous)
• Experience in Workflow Management
• Relevant systems knowledge
• Strong client service orientation
• Experience in developing & coaching staff
• Good communication (verbal & written )
• Must have people management skills
• Negotiation skills
• Good knowledge and interpretation of insurance contracts

Knowledge and Skills

• Management of Operational Support department and People management functions
• Signing off user specs and provide input for systems developments
• Manage SLA’s
• Drive the administrative implementation of new and existing processes, procedures, legislative changes and projects
• Budgeting, expense management

Personal Attributes

• Plans and aligns - Contributing through others
• Decision quality - Contributing through others
• Directs work - Contributing through others
• Balances stakeholders - Contributing through others

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What will you do?

Santam’s Actuarial Services team has an exciting new opportunity available for a general insurance professional. The position is based at Head Office in Tygervalley.

We are looking for talented analytical professionals, with a specific focus on the personal and commercial businesses. The successful candidate will be accountable for a wide range of predictive modelling functions which will contribute to the profitable development and financial results of the Group. Working closely with the senior management team you will you’ll contribute to the development and execution of the broader strategy.

Develop and maintain effective pricing and risk management strategies across various platforms to balance profitability and growth

• Support current pricing, segmentation and optimisation models
• Performance monitoring of financial, underwriting and distribution indicators
• Create and maintain business reports to direct thought processes that drives action
• Continuous process improvement and strategy evaluation
• Participate in strategic projects where actuarial input is required
• Interacting with underwriting, distribution and claims departments with the objective of constantly incorporating market trends into the product solution value chain
• Supporting the development of product solutions for various market segments and channels
• Developing and maintaining of internal data assets to support predictive modelling initiatives

What will make you successful in this role?

Qualified/near-qualified actuary or equivalent qualification e.g. Maths, Statistics

• Strong modelling skills including experience in performing statistical investigations and building pricing / predictive models
• 5 years experience in a technical role
• Excellent report writing and presentation skills
• Advanced computer literacy skills, e.g. SAS, Emblem, SQL, Java, etc.
• Leadership skills within own team and cross- functionally
• Strong data management skills

Qualification and Experience

• Degree or Diploma with 6 to 8 years related experience.
• Knowledge and Skills
• Actuarial Problem Solving
• Actuarial Negotiation
• Business knowledge
• Business analysis

Personal Attributes

• Business insight - Contributing through others
• Self-development - Contributing through others
• Tech savvy - Contributing through others
• Interpersonal savvy - Contributing through others

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others