Job Openings at Tracker Connect (Pty) Ltd

Introduction

• Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Job description
Delivery:         

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:              

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:         

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies: 

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Deadline:18th March,2026

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Introduction

• We are seeking a diligent and productive individual to lead and oversee the Outbound Retention Support team in Direct Sales, with the aim of strengthening the department's objectives and goals. This entails ensuring that individual targets are not only met but exceeded, while also making significant contributions towards the overall team performance, all of which must be carried out in a uniform, proficient and principled manner.

Job description

• Oversees and manage a team of retention support consultants who handle customer cancellations, call retrieval and cancellation enquiries via phone and/or email and a team of Retention administrators responsible for the validation of retains by ensuring that processes are followed in line with the respective guidelines and SOPs.
• Effectively managing all Approval requests within 1-hour TAT.
• Effectively managing Mailboxes (Churn queries/Retains loaded by staff/Call retrieval etc.)
• Effectively managing of external call centres support for call retrieval queries.
• Maintain a 48-hr turnaround time on all email boxes.
• Manage all pending requests to ensure pending’s are finalised within 1 week.
• Ensure that cross-skilling of all agents remain a high focus task.
• Taking ownership of escalated queries and ensuring query resolution through liaising with all necessary parties and providing timeous feedback to customers.
• Plan and optimise resources needed to meet company defined service standard and campaign targets
• Provide hands-on support and guidance to the teams ensuring they deliver the required customer experience, quality of service and campaign targets.
• Identify, accumulate and analyse statistics that reflect on team’s performance
• Provide regular defined reports and initiatives to improve performance
• Ensure staff are always adhering to the WFM schedules.
• Identify opportunities to improve product and service offerings based on the voice of the customer
• Contribute and identify areas for improvement and implementation of processes and procedures.
• Provide proactive and innovative solutions to drive customer experience
• Compiling month end reports on all retention activities
• Compiling agent productivity stats.
• Assist with any other tasks or duties assigned by the Manager as the need arise to ensure exceptional and efficient service to internal and external customers.

Minimum requirements

• Matric coupled with 3-4 years working experience in a Contact Centre.
• Minimum of 1 year leadership experience in an inbound and outbound environment will be an advantage.
• Excellent understanding of telephony monitoring systems and interpretation of reports.

Advanced knowledge on the following systems required:          

• CDS, CRM, Skytrax
• Financial (Willow),
• Technical knowledge (TMS, M-files, Aspect & Alveria, WFO, IEvolve, Qlicksense, Sage)
• A passion for customer service and a professional attitude at all times.
• Excellent product and systems knowledge.
• Advanced MS Office proficiency.
• Excellent interpersonal skill
• Work accurately with high level of attention to detail.
• Ability to work under pressure and to meet strict deadlines.

Deadline:18th March,2026

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Introduction

• Tracker’s Insurance Sales Department requires an External Representative to initiate sales to the Insurance Broker market and to market Tracker to both existing and prospective clients. The objective is to ensure that the service level is met in a highly pressurised environment. The position is based in the Nelspruit and preference will be given to candidates who reside in this area. The position is based in JHB and preference will be given to candidates who reside in these areas

Job description

• Analyse and optimise business processes and workflows
• Identify, troubleshoot, and resolve customer issues
• Serve as the primary liaison between brokers and Tracker at all operational levels
• Administer sales contracts and accurately maintain related records and reports
• Provide daily updates and feedback on all generated business
• Drive and initiate Tracker product sales
• Deliver remote training sessions and presentations to all relevant stakeholders
• Inspire and support the broker’s sales team to enhance performance
• Promote Tracker within partner organisations, including administrative departments such as underwriters
• Review and interpret sales trends within each partner environment
• Identify and pursue new business opportunities

Minimum requirements

• Matric with a minimum of 2 years’ experience working with brokers or selling short‑term insurance
• Proficiency in Microsoft Excel
• Familiarity with Tracker systems and processes will be advantageous
• Strong administrative capabilities
• Excellent communication skills and bilingual proficiency
• Strong problem‑solving and decision‑making abilities
• Self‑motivated, dedicated, and assertive

Deadline:18th March,2026

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Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Management Supervisor in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This role will lead, optimise, and oversee Contact Centre sales and service operations by ensuring effective service delivery, people management, and performance execution. The CVM Supervisor is responsible for driving customer growth, sales conversion, retention, and value across campaigns while ensuring full compliance with quality, FAIS, and operational standards. The role focuses on motivating teams, maximising productivity and delivering a consistently high‑quality customer experience aligned to Tracker’s strategic objectives and CARE values.

Job description

• Lead and manage inbound and outbound contact centre operations across sales, service and retention campaigns through effective resource, capacity, and pipeline management.
• Deliver departmental SLAs, productivity standards, turnaround times, and lead‑to‑contract conversion targets.
• Own the resolution of escalated and complex customer queries and complaints in line with company policies and SOPs.
• Monitor, analyse, and report on telephony performance, agent productivity, quality metrics, and campaign outcomes to inform decision‑making.
• Use performance data and trend analysis to identify risks, opportunities, and improvement actions across agents and campaigns.
• Design and drive initiatives that increase customer growth, conversions, retention, upsells, referrals, and value‑added services across channels.
• Proactively manage and optimise campaign performance to ensure sales, service, and Tracker Financial Services (TFS) targets are achieved.
• Collaborate with internal stakeholders to improve processes, support strategic initiatives, and maximise conversion effectiveness.
• Lead, coach, and develop agents through structured performance management, training, engagement, and motivational initiatives.
• Oversee recruitment, onboarding, performance assessment, retention, and corrective action processes to sustain a high‑performing team.
• Ensure strict adherence to quality frameworks, FAIS, TCF, scripts, schedules, and all regulatory and internal compliance requirements.
• Role‑model and embed the Tracker CARE values of Care, Accountability, Respect, and Excellence to foster a positive, high‑performance culture.

Minimum requirements

• Matric (Essential)
• RE5 (Essential)
• FAIS Accreditation (Essential)
• National Diploma in Contact Centre Management or related field (Advantageous)
• Minimum 5 years’ Contact Centre experience within a sales environment (Essential)
• Minimum 3 years’ Supervisory experience in a sales contact centre environment (Essential)
• Proven experience managing sales, retention, and value‑added services campaigns
• Demonstrated working knowledge of call centre telephony systems, workforce management, and quality assurance frameworks
• Strong working knowledge of Microsoft Office and basic project management principles
• Knowledge of Tracker products, systems, and processes will be advantageous
• Strong leadership and people management capability
• Results‑driven with a strong commercial and customer focus
• High accountability and ownership mindset
• Analytical and data‑driven decision making
• Excellent communication and stakeholder management skills
• Coaching, mentoring, and talent development orientation
• Problem‑solving and conflict management skills
• High stress tolerance and resilience in a performance‑driven environment
• Integrity, professionalism, and ethical judgement
• Adaptability and change leadership capability

Deadline:17th March,2026

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Introduction

• Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Job description

• Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customers
• Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
• Analysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivity
• Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved
• Manages all acquisitions activities and the daily running of the acquisitions contact centre
• Increase customer satisfaction via process improvement initiatives
• Listening to calls to ensure adherence to the company’s quality framework and standards (Voice & Data)
• Adherence to FAIS and other statutory regulations
• Reviewing the performance of staff and identifying training and development needs
• Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
• Ensuring that the necessary disciplinary action is taken in accordance to the Company’s code of conduct
• Recording stats, analyse trends and performance levels of the contact centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
• Handling complex customer complaints
• Coaching, training, motivating and retaining staff
• Manage department resources as required to support customer demands and business needs
• Be able to establish, build and maintain relationships with all Internal stakeholders & external       customer & partner interaction
• Management of acquisition campaigns and selling of value-added services
• Recruitment & selection of new employees
• Management of the Tracker acquisitions portal & dealer platforms
• Assist with any other tasks or duties assigned by the Manager

Minimum requirements

• Matric, NQF level 5 or higher
• RE1/RE5 and FAIS accreditation
• 2 years Contact Centre supervisory experience in a sales environment 
• Familiarity with Industrial Relations, Customer Relations and General Management
• Proficient in Microsoft Office suite

Deadline:17th March,2026

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Introduction

• Tracker requires the services of an Installations Manager based at the Head Office in Johannesburg. The incumbent will manage technician capacity to ensure that installation processes are optimised, and all Tracker products are installed as per set SOP’s/SLA’s. To optimise and improve the quality processes of installations through the efficient management of the Quality team.

Job description

• Manage delivery on installation fitments in line with Sales requirements.
• Manage service delivery excellence during the installation process.
• Define and Manage service level agreements to ensure alignment with the organisation’s strategy.
• Define and Manage quality processes and procedures
• Manage the internal (Tracker) vs. external (Fitment Centre) technician capacity.
• Manage installation quality standards and ensure alignment with the organisation’s strategy.
• Maintain an acceptable set recovery rate.
• Analyse and report on installation shortfalls that affect the recovery rate.
• Manage non-compliance of installation processes that affect the recovery rate.
• Analyse and report on recovery stats monthly
• Manage and maintain effective customer service and customer complaint response times.
• Manage CEO complaints effectively and report to relevant stakeholders.
• Manage the budgets and ensure action taken on expenditure and overspending.
• Manage and ensure that all company assets are maintained in accordance with company standards.
• Define and manage all administration processes within area of responsibility.
• People management and leadership skills must be applied to fulfil operational requirements
• Perform administration tasks related to projects installation support functions within in deadlines
• Responsible for the planning and management of the national Technician capacity to ensure delivery to both new and  existing customer base with tight project timelines.
• Operational planning and management of installation requirements for large and fleet customers where relevant.
• Manage and ensure training manuals and training methods are in line with current requirements, policies and procedures.
• Build productive teams through – staff selection, development, coaching and motivating to levels of maximum staff potential.
• Ensure the successful management of staff according to company standards (appraisals, discipline, development, training etc).

Minimum requirements

• Essential: Relevant National Diploma in the fields of Logistics Management,  Business Administration, Business Management or a related field. NQF 6
• Essential: At least 5 years’ experience within a vehicle tracking and call centre environment.
• Essential: At least 3 years’ experience at supervisory level
• Desirable: Tertiary qualification or Degree in Automotive Electronics or a related field will be advantageous
• Desirable: Relevant exposure within the vehicle installation industry
• Computer Literate (MS Office and Outlook)
• Valid South African Driver’s licence
• PSIRA registration Grade C 

COMPETENCIES:

• Leadership skills
• Collaboration and Support
• Positive energy and influence
• Excellent verbal, written and interpersonal communication skills
• Results driven with focus on resolving issues timeously
• Excellent interpersonal skills.
• Strategic Thinking / Big Picture
• Strong Business Acumen
• Analytical Skills
• Customer Service Excellence
• Teamwork
• Results Orientation
• Continuous Improvement Mentality
• Problem Solving
• Values Orientation
• Leadership of Change
• Communication Skills (Verbal & Written)
• Facilitation Skills
• Conflict Management
• Proficiency in project management methodologies

Deadline:20th March,2026

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Introduction

• Tracker’s Sales department in our Polokwane Office requires an Insurance Sales Consultant to promote TRACKER and to meet sales targets. TRACKER requires a self-starter with an outgoing personality who can communicate confidently on all levels. As this position involves travelling, a valid Driver’s Licence is essential.

Job description

• Secure New Business from Broker, Corporate Clients. (Canvas New Business Clients)
• Facilitate Growth of Installations at Fitment Centres.
• Provide and Follow up service on Existing and Prospective Clients.
• Provide Policy/Product information to Fitment Centres, Brokers.
• Broker and Corporate Client Presentations, and Regular Training sessions.
• Focus on Area and Market Penetration.
• Query and Account Resolution.
• Achieve Sales and Operational Targets in different channels, set by Management.
• Achieve Sales Targets on VAPS.
• Administration of Sales Contracts.
• Complete Weekly and Monthly Reports, Correct and on time.
• Attend to point of Sale Material at Fitment Centres, Brokers
• Maintain weekly set Call/Visit rate as set per Management.  Physical Visits per Channel
• Attend to necessary Administration.
• Attend to occational after hour functions.
• Embrace Service Excellence.
• Attend to Walk In Customer as requested.
• On Going looking for new Brokers and Corporate Clients to On-Board.
• Assist with any other tasks or duty assigned to you by the Manager
• Maintain Brokers and Corporate Clients Profiles.
• Monthly Reviews with Brokers and Fitment Centres.

Minimum requirements

• Matric with relevant tertiary qualification
• Accredited Sales training qualifications.
• 2 Years sales experience in the insurance industry is essential.
• Proven record in relationship building and business development.
• Computer literacy, MS Word, MS Excel, Outlook.
• A proven track record in a service orientated sales environment.
• Proven sales track record.
• Valid Driver’s License.
• Excellent communication and organizational skills.
• Excellent negotiating and sales skills.
• A self-starter.
• Good business acumen.
• Ability to work under pressure.

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Introduction

• TRACKER requires the services of a Representative: Customer Services for the Gauteng region. The successful candidate will be responsible for all related sales support duties for the Johannesburg Sales Department. This is a 12-month Fixed Term Contract.

Job description
Roles and Responsibilities:

• Process sales contracts received from clients and sales consultants
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Arranging and following up on scheduling of fitments
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart

Minimum requirements

Qualifications, Skills, Experience and Attributes Required:

• Matric
• 2 years in an administrative role will be an advantage
• Proficiency in MS Office & Outlook