Job Openings at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10 or equivalent.
• Previous Supervisor/Junior management experience.
• PSIRA registered (Grade A )
• Firearm Competency for business purposes.
• At least 5 years’ experience in the security industry
• Working Knowledge of the Firearm Act and Firearm competency.

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint) will be an advantage
• Valid driver’s licence (Code 08/EB)
• Sound knowledge of FSS disciplinary procedures
• Clean Disciplinary record 

KEY PERFORMANCE AREAS

• Client liaison.
• Staff turnover.
• Administration experience.
• General (have expert knowledge about all facets pertaining to your position).
• Standard operating procedures.
• People management (general management and supervision of security staff to ensure that required performance is met at all times).

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Qualifications, experience and other competencies required:

• Matric certificate with Grade A PSIRA registration.
• At least 8-10 years’ experience in the Security Industry preferably in an Industrial industry, especially within the Petroleum/Chemical environment.
• At least 5 years’ managerial experience in a National Security Contracts Management structure.
• Computer literate, with proficiency in MS Word and Excel.
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.
• Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) will be an added advantage.
• Risk Audits/Risk Assessments, Implementation of client SOP’s.
• Must have above average Investigating skills and experience in conducting incident investigations and audits.
• Must be able to work under pressure and for extended hours as and when required.
• A Valid unendorsed driver license with own reliable transport and willing to use for business purposes.
• Must be able to travel nationally.
• No criminal record or any pending cases.
• Contactable references.

Job Specification (Not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to Security Services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers daily and generating exception reports.
• Drafting of security recommendations based on the assessment and report of findings to the client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management.
• Assist in managing shrinkage budgets as set out by the Client.
• Attending regular meetings with the Client and Senior Management.
• Submit monthly security reports to the Client.
• Training of Security Staff and Management - Client procedures and systems.
• Liaising daily with Senior Management to resolve operational matters.

Core Competencies:

• Well-presented individual.
• Good communication skills both verbal and written.
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Leadership, Self-Development and Development of others.
• Results driven and Goal Setting.
• Driving and Managing change.
• Interpersonal skills.
   

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Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence (Compulsory)
• Own reliable vehicle (Compulsory)
• PSIRA Grade C (Advantageous)
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

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QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General):

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

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Minimum qualifications and experience:

• Grade 12 or equivalent 
• Excellent Verbal and written communication 
• Minimum 2 years experience in admin 
• Computer literate - MS Office 
• Experience with Listener advantageous 

Main duties and Responsibilities:

• Incumbent has to collect quotes for allocated areas
• Check that quotes are on Listener 
• Assign quotes to a technician 
• Prioritize call to optimize travelling times for technicians 
• Schedule jobs efficiently according to capacity and geographic location ( Servicing and Installations)
• Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
• Assist sales in booking Technicians 
• Voiding of aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards 
• BNS and Insurance reports
• Scheduling installations 
• Ensure that all documents are received from OTC are handed to FLM for allocation to technicians 
• Follow up on Top  20, Low Bat and active list 
• Resolve all queries related to scheduling immediately and escalate complications 
• Assist Technicians, loading of Radios
• EHS assistance 
• Technical assistance to clients 
• Follow up on all jobs 
• Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
• Order, issue and control stock / stock warehouse responsibilities - assist with stock take 
• Assist with technical invoicing 
• Distribution of service and install stock to techs 
• Any Adhoc task requested by Management 

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Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate
• Valid driver’s license.
• Firearm competency (Business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
• Customer Service
• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with LSS site steering committees.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
• Managing daily, weekly, and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.