Job Openings at Vodafone Global Enterprise

Role Purpose

• The purpose of the role is to manage the Corporate Vodacom Business credit collection portfolio and ensure that the accounts are paid when due.

Your responsibilities will include:

• To allocate cash payments timeously of customer accounts 
• To minimise bad debt 
• To follow up on non-payments 
• To negotiate payments on accounts 
• To collect 100% of billing targets 
• To allocate cash payments timeously of customer accounts
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with HODs, Financial Managers
• Ability to liaise with EHODS & Executives  
• Account reconciliations
• Ban statement Reconciliations

The ideal candidate for this role will have:

• Matric – Essential
• Credit Management (advantageous)
• 2-5 years of Credit control experience (Corporate & Government Accounts)
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with EHODS, Exec Heads & other key stakeholders
• Interpersonal skills 
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & exec Heads  
• Excellent communication skills  
• Attention to detail •Analytical and investigative mind Job Knowledge: 
• Intensive reconciliation and allocation on large accounts Large book values in excess of 100 Million
• MS Excel advanced 
• Eppix

Closing date for Applications: 21 October 2021 

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Role Purpose

The Programme Manager - EE role is based within VSA.

To ensure the management of key programmes; strategically and operationally within the Vodacom International Business. To provide strategic support to the Chief Officer Enterprise and execute on digital transformation projects, operational/customer facing projects, change and communication.
 

Your responsibilities will include:

Digital Transformation across Vodacom Business

• Ensures the readiness, adoption and embedding of a digital change within the areas of impact 
• Define and re-assess the dimensions to track the Digital Transformation value creation in conjunction within Group and key business stakeholders. 
• Share digital transformation progress with main stakeholders highlighting opportunities and risks.
• Supporting the Change from a Telco to TechCo i.e. digital change management

Deliver on defined agile programme management principles

• Manage the Vodacom Business programme as a consolidation of multiple projects expanding across international markets.
• Manage both local and Group led projects within the Vodacom’ LoB (Lines of Business)
• Lead and direct the implementation of strategic projects on behalf of the Chief Officer Enterprise
• Establish project governance and reporting guidelines to better manage projects in enterprise
• Define monthly Enterprise SteerCo agenda setting critical decision points

Enable a Digital Strategy across Enterprise Business

• Contributes to development of overall Vodacom Business strategy and direction through in-depth knowledge and expertise of business improvement drivers / continuous improvement initiatives

Monitor Business Performance and proactively react to customer needs

• Set and facilitate the VB strategy review sessions both at the centre and regionally with the Chief Officer of International Business
• Sources data and conducts data analytics and processing, including review and measurement of business performance and processes 
• Benchmark performance against competitors, market trends and make recommendations.

 
Manage people to deliver change and execute on effective communication

• Support the Enterprise leads recruit and develop talent and ensure that our people are supported to achieve their potential

The ideal candidate for this role will have:

• Experience in business and solution development, project/program management, and project delivery in a technology space.
• Experience developing complex, multi-year project plans to meet business objectives within budget 
• Understanding of the system development life cycle
• Good understanding of the project management and testing life cycle – proficiency in project management software
• Ability to present and interact effectively with various levels within the organization 
• Proven experience in risk management and change management 
• Excellent verbal and written communication skills 
• Experience using automated project management governance tools

Must have technical / professional qualifications: 

• A 3 years’ bachelor’s degree with 8 years experience in Project Management or;
• Matric with a minimum of 10 years’ experience in Project Management the 
• Project Management certification 

Closing date for Applications:  21 October 2021

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Role Purpose

The Business Development Manager role is based within Vodacom Business.

• To develop and execute the IOT sales strategy for the South African market.
• To manage the IOT pipeline as allocated  (build the pipeline, manage the pipeline, close the pipeline, report the pipeline).
• Provide thought leadership to engage new clients and exceed expectations based on constructing and delivering a winning proposition and customer business cases for enterprise business customers.
   

Your responsibilities will include:

• Responsible for direct and indirect IOT sales plan and its delivery against targets, in allocated opportunities.
• Identify and acquire IOT enterprise and customers by selling IOT solutions 
• Professionally present Vodafone/Vodacom IOT solutions, negotiate and contract IOT deals
• Input into annual business planning and monthly/quarterly reviews
• Align with Regional, Global and National Account Managers in the region to develop, drive and execute IOT sales into accounts managed in the region
• Develop a business development strategy for IOT in  the allocated industry vertical
• Working with relationship owners to provide consultative client engagement and thought leadership in defining and driving sales activity for demand generation and winning propositions.

The ideal candidate for this role will have:

• Extensive history of successful sales in the ICT B2B industry (> 5 years)
• Needs to have good strategic skills & tactical execution skills, since structuring and establishing the local regional market is a large part of the role
• Understanding of the IOT value chain, IOT impact on business models & where IOT can be used as a transformational tool in verticals
• Ability to engage at CXX level
• Be able to translate ICT principles, references and jargon to customer business value.
• Deep understanding of the allocated industry vertical(s) business drivers and challenges, and the industry value chains. 

Must have technical / professional qualifications: 

• Essential B degree and 5 - 8  years ICT experience
• Excellent English language skills (verbal and written)
• Extensive history of successful Business-to-Business Sales in large, complex sales environment e.g. IOT / B2B telecoms/IT

Closing date for Applications:  21 October 2021

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Role Purpose

To lead Radio Access Network (RAN) projects related to the successful implementation of radio quality, capacity, coverage, new technologies and modernisation. The candidate will manage the projects throughout the lifecycle of the project and report to the programme manager on the progress as and when required.

Your responsibilities will include:

• Manage RAN projects throughout the project life cycle and develop plans to address communication, risk, quality and resources associated with projects.
• Coordinate an liaise with supporting departments to ensure successful delivery of the project.
• Provide project management support to the region to ensure that projects are prioritized accordingly.
• Identify and implement efficiencies initiatives to aid cost reduction, improve time to market and quality.
• Manage contractors.
• Project material management.

The ideal candidate for this role will have:

• A diploma or Certificate in Project Management (Highly desirable).
• Minimum of 5  years overall Telecommunications experience is required especially in project management.
• GSM Knowledge GSM, UMTS , LTE & 5G knowledge.   
• Preferable understanding of Transmission and RAN network.
• Ability to work with different stakeholders especially suppliers.
• Telecommunications (GSM & UTRAN) courses essential.    
• Minimum of 1year relevant GSM, 3G and LTE experience) is essential.
• Project Management experience is essential.
• Team player.
• Computer applications (e.g. MS Office ).
• Analysis tool (e.g., Ropro, Atoll, U2020). 
• GSM Knowledge    GSM, UMTS , LTE & 5G knowledge.   
• Network components.
• Current Vendor UTRAN equipment.
• Contractor Management

Closing date for Applications: 20 October 2021 

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Role Purpose

The Senior Specialist Automation role is based within Commercial Operations.

The Digital Tribe team is responsible for designing and deploying digitised and automated business processes and across all of Vodacom Customer Operations channels. This is part of the Robotics Process Automation and Internal Chatbot squad. The purpose of the role is to ensure that through automation, Vodacom delivers an unmatched customer experience, reduces cost to service, reduces churn and drives revenue across multiple lines of business. This role requires experience with automation tools and methodologies, working in an agile, collaborative team, and working with other Vodafone operating companies to align, comply and implemented automation. The role is core to delivering exceptional customer experience across our lines of business and will have a direct influence on the headline Key Performance Indicators and efficiency metrics.

The Software Engineer is responsible for creating prototypes, designing, and building modules and solutions in an iterative agile cycle, develop, maintain, and optimize the business outcome.  This role is responsible for estimating user and technical stories, designing, and developing code, writing, and executing unit and integration tests, and supporting testing of deliverables against user and technical story acceptance tests.  The incumbent is responsible for performing peer reviews, collaborating with architects and other developers to produce “just enough” design, and ensuring that enough technical documentation and training is provided for reference and operational support.  This role is responsible for providing software-related operations support, including managing level two and level three incident and problem management.
 

Your responsibilities will include:

• Automation 
• Follow the preferred / prescribed design approach and guidelines for journeys and process across all lines of business
• Ensure governance
• Act as a technical liaison between business and the technical delivery team
• Ensure automated processes are built once and used multiple times across the business
• Software Engineering
• Estimate user and technical stories to help inform and prioritize backlog
• Develop solutions according to module designs and deploy using delivery pipeline
• Develop and execute unit and integration tests; support testing against user and technical story acceptance tests
• Suggest improvements to automation designs
• Manage technical debt as part of daily activities
• Conduct peer reviews and maintain coding standards
• Manage incidents as level two and level three support
• Manage problems as level two and level three support
• NLU / Data Science
• Understanding of machine learning models and recommendation systems for various areas of the business on the Big Data Platform, and integration with Robotics Process Automation and Chatbot
• Performance Tracking & Improvement
• Continuous monitoring of performance of automation against Key Performance Indicators and other efficiency metrics 
• Use these insights to inform design improvements
• Automation strategy and people leadership 
• Align to, drive, and cascade the Vodacom / Vodafone strategy 
• Create a people first culture that encourages alignment, sharing of knowledge, upskilling and drive the Vodacom spirit behaviours.
• Remove obstacles for team members, ensure adequate planning and resource allocation.   

The ideal candidate for this role will have:

• RPA UiPath understanding
• LUIS and Azure Chatbot understanding
• Multiple programming languages
• Complex business analysis cases
• Business Intelligence technical environment
• Technology / Industry trends
• Business analysis methods
• Application functionality
• Data analysis
• Change control procedures
• Agile way of work

Must have technical / professional qualifications: 

• Matric / Grade 12 essential
• 3-year Degree / diploma or Bachelor’s degree in Information Systems, Data Science Mathematics, Engineering, Statistics, Computer Science, Artificial Intelligence or related or other related field essential
• 5+ Years programming and/or systems analysis applying agile frameworks, business analysis, systems analysis, data analysis experience preferably in a highly complex development environment essential
• Experience in Robotics Process Automation and or Chatbot design
• Experience working with multiple programming languages
• Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD
• Experience with Containerisation, such as Docker / Kubernetes / OpenShift.
• Expertise in multiple programming languages, such as C#/VB.NET, Node.js, Java, XML, JSON, HTML, CSS, and Python
• Knowledge of data manipulation: use of structured data tools (e.g., SQL, Pandas), and/or big data tools and platforms (e.g., Hadoop, Spark, NoSQL)
• Leadership skills essential 

Closing date for Applications:  22 October 2021

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Role Purpose

The Account Manager - IoT Connectivity role is based within Vodacom Business.

The Account Manager will secure new connectivity business from both new and any allocated customer lists. The Account Manager will need to successfully manage their allocated base whilst selling additional products and services into these customers and servicing potential new customers.  The Account Manager will be required to minimise churn and maximise connections and revenues with revenue & connections growth being key performance indicators. The objective is to increase the IoT connectivity business base whilst growing new business.
 

Your responsibilities will include:

• Responsible for managing specific accounts  and delivering profitable, long term business from those accounts
• Engage and develop new customers and opportunities to grow the IoT connectivity base.
• Work collaboratively with the virtual IoT and business teams to ensure sound support and servicing of the IoT customers.
• Provide input to help with decisions about new propositions, product mix and services for customers.
• Assist with special projects as required that may affect the customer base

The ideal candidate for this role will have:

• Experience in connectivity solution sales and relationship management with a track record of solution selling 
• A broad understanding of the ICT , IoT Landscape and Strategic ICT enablers. 
• A thorough understanding of converged and networking technologies and services.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers. 
• Products, Services and Technology
• IoT Mobile solutions and connectivity 
• Mobilising Business Process and M2M / IoT
• Managed Services

Must have technical / professional qualifications: 

• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage with 3 years’ experience in account management or business development.

Closing date for Applications:  20 October 2021