Job Openings at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To undertake the design, development, testing, and deployment of software products and services, specifically focusing on BSS systems, in accordance with the needs of the business.
• Key responsibilities encompass analysing business requirements, designing technical narratives, developing software solutions, documenting the development process, and conducting thorough testing to ensure alignment with user specifications.

Your responsibilities will include:

• To contribute to defining, integrating, and documenting technical solutions for BSS systems, including Oracle Fusion Middleware, WebLogic Server, SOA/OSB services, and supporting database technologies.
• To develop and update software components as required, including Java services, OSB/SOA integrations, and APIs aligned to microservices-oriented patterns where applicable.
• To compile User Requirements Specification (URS) documents for new products and system enhancements, including updates related to Java-based services and integrations.
• To support the delivery of projects by ensuring that technical work aligns with business requirements and approved designs, and to assist business teams in understanding solution impacts.
• To provide day-to-day support for customers and internal queries, working closely with stakeholders, vendors, and other Vodacom teams.
• To research current industry practices and apply relevant improvements in areas such as middleware integration, microservices alignment, and general DevOps practices.
• To ensure that systems under the BSS domain follow cybersecurity standards and to assist in addressing security findings across WebLogic, SOA/OSB, APIs, and related platforms.
• To provide support throughout the product lifecycle before, during, and after implementation, including deployments across Fusion Middleware, WebLogic domains, and CI/CD processes where required.
• To support and maintain production and non-production environments, ensuring stability of BSS applications, integrations, and microservices‑linked components
• To assist with the coordination of BSS initiatives and support technical workshops involving development, testing, and operations teams.

The ideal candidate for this role will have:

• 3-year Diploma/ Degree in Electrical/ Electronic/ Computer Engineering, Computer Science, or related field of study.
• 3-5 years of work experience in the Telecoms industry, specific to Business Support and Operations Support environment.
• 3-5 years of advanced experience on Java-based applications and UNIX-related systems, working knowledge of Oracle Fusion will be an added advantage.
• 3-5 years of experience in building and maintaining CI/CD pipelines using tools like Jenkins, GitLab CI, GitHub Actions, or ArgoCD.
• 3 years Relational Database and/or LDAP experience.
• Web Services knowledge (XML, REST, SOAP, JSON, etc)
• SDLC process knowledge in product and service delivery chain
• Familiarity with monitoring/logging tools (e.g.Prometheus, Grafana, ELK stack, Splunk, Appdynamics)  

Job Related Skills:

• Databases and eDirectory
• Problem solving and analytical skills.
• Investigating, trouble shooting and testing.
• Proficient in using Docker and managing workloads on Kubernetes
• Cloud platforms (Openshift, AWS, Azure,GCP) and related services (compute, storage, networking)
• Project Management oriented.
• Knowledge of deploying and managing apps in cloud-native environments
• Long working hours may be required

Core competencies, knowledge, and experience:

• Presenting and Communication skills
• Applying Expertise and Technology
• Planning and Organizing
• Leading and Supervising
• Coping with Pressures and Setbacks
• Creating and Innovating
• Delivering Results and Meeting Customer Expectations
• Learning and Researching
• Entrepreneurial and Commercial Thinking
• Adapting and Responding to Change 
• Programming & Scripting (Python, Go, Java, or Node.js)
• Ability to write clean, testable, and maintainable code.
• Relational Databases, SQL (Oracle database) 
• Web services (REST, SOAP and JSON)
• LDAP 
• Linux commands
• Software and System Design Principles
• Oracle Fusion Middleware
• DevOps
• Micro-services architechures  

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 April 2026. 

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Role Purpose:

• The Recruitment Consultant is responsible for managing the full recruitment lifecycle for call centre roles, including sourcing, interviewing, vetting, and onboarding candidates.
• The role ensures that staffing requirements are met efficiently while maintaining compliance with labour legislation and delivering a high‑quality, customer‑centric recruitment service.
• By combining recruitment expertise with a strong understanding of call centre operations, the consultant plays a critical role in building workforce capability, driving operational efficiency, and supporting business growth. 

Key accountabilities and decision ownership:

• Job Profiles: Develop job descriptions for recruitment, internal and external adverts tailored to call centre requirements.
• High Volume Recruitment: Source, screen, and interview candidates for call centre roles (agents, team leaders, specialists).
• Pre Screening: Conduct CV reviews and phone screening to ensure candidates meet minimum requirements (e.g., Grade 12, language proficiency, customer service skills).
• Interviews: Conduct and Manage end‑to‑end recruitment processes (face-to-face)
• Placement & Onboarding: Manage offers and oversee onboarding processes.
• Pipelines: Build and maintain talent pipelines for high‑volume recruitment for future business needs.
• Stakeholder Management: Work closely with call centre managers and Workforce Planning to understand staffing requirements and performance expectations.
• Compliance: Ensure recruitment processes adhere to labor laws, BBBEE, EE, and organisational policies.
• Reporting: Maintain recruitment metrics (time-to-fill, quality of hire, attrition rates) and provide regular updates to management.
• Candidate Management: Provide exceptional candidate experience throughout the recruitment process.

The ideal candidate for this role will have:

Must have Qualifications and Experience:

• Matric / Grade 12 or SAQA Accredited Equivalent*
• Minimum of a B Degree with HR specialisation or SAQA Accredited Equivalent
• At least 3- 5 years' experience in the high-volume recruitment industry
• Experience in dealing with tight deadlines in a fast-moving environment

Core competencies, knowledge, and experience:

• Strong knowledge of call centre operations and workforce requirements.
• Excellent communication and interpersonal skills.
• Ability to manage high-volume recruitment under tight deadlines.
• Familiarity with SAP HR systems and applicant tracking tools.
• Understanding of South African labor legislation and compliance framework.
• Experienced Recruitment Specialist who has managed high-volume recruitment for a demanding client base with a deep functional expertise.
• Customers are obsessed with the experience of delivering a customer-centric resourcing service and demonstrating innovation in problem-solving as well as service delivery.
• Ability to work in a fast-paced and changing environment.
• An effective and persuasive communicator who seeks insight into business needs and acts as a knowledgeable advisor.
• Strong networker who adapts well to changing priorities, demonstrates resilience, flexibility, and energy.

Closing date for Applications: 28 April 2026.

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Role Purpose/Business Unit:

• To drive sustainable revenue growth, margin optimisation, and commercial excellence for Vodacom Business Africa by shaping pricing and commercial strategy, optimising partner and customer economics, and embedding value‑based, risk‑aware decision‑making across the deal lifecycle.
• The role provides commercial thought leadership across pricing, value engineering, partner models, customer value management (CVM) and in‑life deal optimisation, balancing aggressive growth ambitions with disciplined risk, margin, and return thresholds across multi‑country enterprise engagements.

Your responsibilities will include:

• Analyse competitor pricing, deal structures, and propositions across African and global markets to inform VBA’s pricing strategies and positioning.
• Track customer engagement, deal velocity, and win/loss drivers to build an evidence‑based view of effective pricing and commercial levers.
• Recommend pricing frameworks, discount guardrails, and value‑based pricing approaches for enterprise and partner deals.

Lead and support commercial structuring and negotiations with:

• External partners (carriers, system integrators, hyperscalers, satellite providers)
• Internal partners (Opcos and Vodafone entities)
• Apply value engineering principles to reshape deals, cost stacks, and solution designs to maximise customer value and internal returns.
• Identify cost efficiencies across network, partner, and delivery components without compromising service outcomes.
• Manage commercial risk by balancing aggressive pricing and growth objectives with EBITDA, cash flow, and risk appetite targets.

Own Customer Value Management (CVM) for the VBA customer base by:

• Identifying upsell and cross‑sell opportunities
• Improving customer lifetime value and retention
• Drive best practice and continuous improvement across commercial processes, including pricing, approvals, governance, and reporting.
• Champion automation, tooling, and analytics to improve speed, accuracy, and scalability of commercial decision‑making. 

The ideal candidate for this role will have:

• Bachelor’s degree in Commerce, Finance, Economics, Engineering, or similar.
• MBA or postgraduate commercial qualification (advantageous).
• 8–12+ years’ experience in commercial strategy, pricing, value engineering, or complex B2B deal structuring.
• Strong exposure to telecommunications, enterprise services, wholesale connectivity, or digital infrastructure.
• Demonstrated experience working across multi country, multi partner environments.
• Proven track record in partner negotiations, complex deal structures, and commercial governance.

Core competencies, knowledge, and experience:

• Strategic thinker with leadership and management qualities to drive from planning though to implementation.
• Proven experience in Mobile Network infrastructure and connectivity products.
• Strong analytical and decision-making skills coupled with understanding of key risks.
• Background in developing and implementing innovative commercial propositions in rapid and constantly changing environments.
• Excellent relationship builder, with the ability to foster credibility and negotiate at a Senior Leadership level within Vodacom, Vodafone, and external partners/suppliers.  

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 April 2026. 

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Role Purpose/Business Unit:

• To oversee and manage the In-Life Deals management team and collaborating with internal and external stakeholders with the objective to defend and grow the base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc .

Your responsibilities will include:

Sales Management

• Manage, monitor and review sales targets (responsible for the overall sales number)
• Contribute to sales targets setting for the respective sales team in line with overall sales target.
• Operationalise the sales plan so as to guide the tactical actions for the team to meet the sales targets.
• Review contact strategies and account development plans (ADP) t for the team to ensure relevance, positioning, alignment of effort to opportunity and best practice.
• Ensure pipeline of prospects are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Ensure operational Service delivery of all service touchpoints through the management and mentorship of the sales team.
• Identify potential new opportunities through analysis of business intelligence reports
• Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Provide leadership, guidance and motivation to the sales team
• Direct lead generation initiatives to support new business acquisition via the sales team.
• Represent Vodacom at client negotiations
• Provide input to the Product teams for pricing and product development
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service

Stakeholder Management

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous

A minimum of 7 years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• 3+ years management experience

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 April 2026. 

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Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprisecustomers/key accounts, leveraging of our products and solutions to address thecustomer needs.
• Enables the solution delivery through collaborating with internaland external stakeholders with the objective to defend and grow the base.
• Drivesand delivers sales targets, customer experience and commercial objectives of theportfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management 

• Primary owner of all customer relationship building and engagements in thedesignated portfolio
• Proactively mitigates and defends the base while driving portfolio revenuegrowth
• Develop a healthy, productive and respectful relationship with all keycustomers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, toprovide relevant and value adding solutions to deepen the relationship andservice offerings
• Uphold sales best practice of accurately documenting sales plans, accountdevelopment plans (ADP), engagement plans, tracking and monitoring salesconversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managingthe decision-making process within allocated accounts to ensure salesprospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with therelevant internal stakeholders to ensure they are closed to cultivate trust anddelight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timelymanner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teamsto ensure both proactive and reactive engagements are managed seamless. 
• Play an integral part in generating new sales that will turn into long-lastingrelationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internaland external stakeholders   

Reporting 

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and externalstakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales asper the identifying trends, gaps and opportunities. (Strategic Account Plan /Joint Account Planning)

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior AccountManager) work experience in a Sales and Service
• experience in thetelecommunications or technology related environments e.g. (ICT) withdemonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence 

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industryalongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant VodacomBusiness propositions
• Successful track record of managing multi- industry sales and demonstrateprofitable revenue growth 

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement orinnovation
• Collaboration: Actively fosters collaboration, seeks input and effectivelypartners
• Resilience: Actively seeks opportunities for growth, demonstrates a strongcommitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approachesdecision makers, finds sponsors) 
• Organizational Savvy: Demonstrates strong understanding of assigned strategyfor the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 April 2026. 

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Role Purpose/Business Unit:

• We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed, which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience. We are looking for exceptional AI technical leader with deep expertise in Big Data Technologies, Artificial Intelligence, Intelligent Automation (IA) and Generative / Agentic AI application to help shape Vodacom’s AI-native future.
• The Group AI Factory Executive Head is a senior technical leadership role responsible for steering the design, build, and scalable deployment of AI services across Vodacom Group markets.
• This role will spearhead the AI Factory — the central engine for delivering reusable, high-impact AI services aligned to Vodacom’s three strategic AI impact pillars: Customer Experience (CX), Monetization, and Productivity — driving measurable impact and positioning Vodacom as an AI-native organisation by 2030.

Your responsibilities will include:

AI Factory Technical Leadership

• Provide executive technical AI leadership for the AI Factory, setting the vision, roadmap, and delivery priorities for centrally built AI services across Vodacom Group markets.
• Lead the end-to-end design, development, and operationalisation of reusable AI services in the AI services library, spanning CX, Monetization, and Productivity AI Impact Pillars across domains.
• Drive alignment of the AI Factory deliverables with Vodacom’s Group AI strategy, the Vodafone Group GenAI framework and Tech enablement strategy for AI.
• Serve as a senior thought leader, contributing industry insights and shaping Vodacom’s positioning as a pioneer in AI innovation across Africa and the Vodafone ecosystem.

AI Services Design, Build & Reusability

• Architect and deliver scalable, reusable AI services that can be rapidly adopted and adapted across all Vodacom Group markets, reducing time to value and maximising impact.
• Establish and maintain a unified AI services repository with robust governance, operational frameworks, and lifecycle management processes to ensure compliance, consistency, and efficiency.
• Drive tangible efficiency gains through scaled deployments of classical, GenAI, agentic AI solutions in line with Vodacom’s Technology framework.
• Champion AI Factory best practices across all key business domains including SCM, Technology, Network, CX, CVM, Enterprise, Channels ensuring alignment with strategic AI business cases.

Cross-Market Adoption & Value Delivery

• Lead successful AI services adoption across Vodacom Group markets — South Africa, Egypt, Kenya, Tanzania, DRC, Mozambique, Lesotho and Ethiopia — to maximise value capture and impact at scale.
• Work closely with in-market AI and Tech team to ensure effective implementation, localisation, and adaptation of centrally built AI services.
• Define and track KPIs for AI Factory output, measuring diffusion rates, adoption rates, time-to-value, model efficacy across use case categories.
• Collaborate with the Group Data and Analytics teams to provide evidence-based insights that drive strategic decisions leveraging new AI technologies.

AI Partnerships, Ecosystem & Innovation

• Build and manage strategic AI partnerships with Hyperscalers (AWS, Google Cloud, Microsoft Azure, Huawei) to strengthen AI delivery capability, accelerate prototype development, and leverage cloud-native AI tooling.
• Contribute to and leverage the Vodafone Group AI ecosystem, driving synergies, re-use of standardised AI frameworks, and global best practice sharing.
• Evaluate and integrate emerging AI technologies, including agentic AI, multimodal models, and real-time decisioning platforms, to maintain Vodacom’s competitive advantage.
• Represent Vodacom Group in AI forums, industry bodies, and partner engagements to build thought leadership and strategic relationships.

People, Culture & Capability Building

• Lead, inspire, and develop a high-performing AI Factory squads made up of data scientists, AI engineers, MLOps practitioners, and solution architects.
• Foster a culture of innovation, experimentation, and continuous learning, with a focus on responsible and ethical AI development.
• Drive AI literacy and capability uplift across Vodacom Group markets, enabling broader adoption and embedment of AI in day-to-day operations.
• Mentor and develop senior data scientists and AI leads within the Group Big Data, AI & IA function.

The ideal candidate for this role will have:

• Bachelor’s degree in  Computer Science, Artificial Intelligence, Data Science, Engineering, Mathematics a relevant quantitative field as a minimum qualification (essential) – Master’s degree will be advantageous. 
• Relevant executive leadership or management certification is advantageous (e.g., MBA or equivalent).

Experience

• A minimum of 10 – 15 years of progressive experience in AI, Data Science, or related fields, with at least 5 years in a senior technical leadership or executive role.
• Proven track record of designing and delivering large-scale AI products, platforms, or services in a complex, multinational or multi-market environment.
• Deep hands-on experience in GenAI, Large Language Models (LLMs), Agentic AI, and real-time AI decisioning systems.
• Extensive experience building, managing, and scaling AI/ML teams across diverse, cross-functional environments.
• Experience working with or within Hyperscaler ecosystems (AWS, Google Cloud, Microsoft Azure) at an enterprise or strategic partnership level.
• Demonstrated success in driving adoption and commercialisation of AI use cases with measurable business impact (e.g., revenue uplift, cost savings, CX improvements).
• Familiarity with AI governance, ethics, and regulatory compliance frameworks at scale.

Technical Expertise

• Expert-level proficiency in Python and/or other relevant AI/ML programming languages (R, Scala, Java).
• Deep knowledge of machine learning and deep learning frameworks including PyTorch, TensorFlow, scikit-learn, H2O, and XGBoost.
• Expertise in LLM architecture, fine-tuning, prompt engineering, and RAG (Retrieval-Augmented Generation) patterns.
• Hands-on experience with MLOps and LLMOps — including CI/CD pipelines, model versioning, monitoring, and drift detection — using tools such as MLflow, Kubeflow, or SageMaker.
• Strong cloud-native AI deployment experience across AWS (SageMaker, Glue, Athena, Lambda, OpenSearch), GCP, and/or Azure ML.
• Proficiency in containerisation and orchestration technologies including Docker and Kubernetes.
• Experience with real-time and batch inference architectures, recommendation systems, NLP, and computer vision at scale.
• Working knowledge of data engineering platforms, structured (SQL) and unstructured data tools (PySpark, NoSQL, streaming frameworks such as Kafka or Flink).
• Familiarity with advanced analytics visualisation tools such as Tableau, Power BI, Apache Superset, Grafana, or Plotly.

Leadership & Behavioural Competencies

• Exceptional executive leadership presence with the ability to influence and engage C-suite stakeholders, market CEOs, and global partners.
• Design and systems thinking in relation to AI and Machine Learning ecosystems at an enterprise scale.
• Entrepreneurial mindset with a bias for action, pace, and delivery in ambiguous, fast-changing environments.
• Outstanding communication and storytelling skills — able to present complex technical content to both technical and non-technical audiences with impact.
• Demonstrated ability to build, motivate, and retain high-performing, diverse technical teams.
• Customer-obsessed approach: passionate about leveraging AI to exceed customer expectations and create genuine user value.
• High ethical standards with a commitment to responsible AI development, fairness, and transparency.

Closing date for Applications: 29 April 2026

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Role Purpose:

• The Senior Data Architect is responsible for defining, governing, and evolving M‑PESA Africa’s enterprise data architecture across multiple markets. Operating at the intersection of mobile money, payments infrastructure, AI, and analytics, the role sets the architectural standards and strategic direction that enable secure, scalable, and high‑quality data flows across M‑PESA platforms.
• As a senior individual contributor with broad organisational influence, the role partners closely with engineering, product, compliance, and group‑level stakeholders to translate complex data challenges into robust, future‑ready architectural solutions.
• The Senior Data Architect provides thought leadership, mentors technical teams, and ensures that data architecture consistently supports regulatory compliance, operational excellence, and data‑driven value creation across the business.

Your responsibilities will include:

Data Architecture & Strategy

• Own the enterprise data architecture across M-PESA Africa's multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains.
• Define and enforce data modelling standards, data flow patterns, and integration architecture for real-time and batch processing pipelines.
• Lead architecture design for data platforms supporting payment rails, API analytics, fraud and AML detection, and regulatory reporting.
• Drive the transition to modern data architectures: data mesh, data lakehouse, event-driven patterns aligning to M-PESA's cloud and hybrid infrastructure strategy.

Data Governance & Standards

• Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets.
• Define data classification, lineage, and cataloguing standards, ensuring traceability from source systems (e.g., Fintech 2.0 Platform) through to consumption layers.
• Partner with Compliance, Legal, and Market teams to ensure data architectures meet local regulatory obligations and cross-border data sovereignty requirement.

Integration & Platform Architecture

• Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers.
• Collaborate with API gateway teams to define event-driven, API-first data exchange patterns aligned with the integration layer strategy.
• Design and govern streaming and CDC pipelines using technologies such as Apache Kafka and Oracle GoldenGate across market-level deployments.

AI & Analytics Enablement

• Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics.
• Define feature store design, data pipeline standards, and model serving infrastructure patterns for production ML workflows.
• Partner with the AI/ML team to evaluate and onboard vector databases, embedding pipelines, and LLM-ready data infrastructure.

Leadership & Stakeholder Engagement

• Serve as the senior data architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
• Mentor and coach mid-level data engineers and architects across markets, building data architecture capability within the team.
• Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and data strategy presentations for CTO/CIO audiences.
• Lead vendor evaluations for data platform tools, cloud data services, and governance technologies.

The ideal candidate for this role will have:

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.
• Professional certifications: AWS Certified Data Engineer, GCP Professional Data Engineer, TOGAF, CDMP (DAMA), or equivalent.

Core Competencies,knowledge and experience:

Key Technical Competencies:

• Strong understanding of data modelling principles including conceptual, logical, and physical design, with experience modelling high-velocity transactional and event-driven data at scale.
• Extensive experience with cloud data platforms on AWS and/or Azure, including services such as Redshift, Glue, Lake Formation, Azure Synapse, or Databricks.
• Proficiency in data integration patterns including CDC (Change Data Capture), ETL/ELT pipelines, Apache Kafka event streaming, and Oracle GoldenGate for real-time data replication.
• Strong knowledge of data architecture patterns including data lakehouse, data mesh, lambda/kappa architecture, and dimensional modelling for analytical workloads.
• Experience with data governance frameworks and tooling including data lineage tracking, metadata cataloguing (Apache Atlas, Collibra, or equivalent), data classification, and data quality management.
• Knowledge of data security and privacy architecture including field-level encryption, data masking, tokenisation, role-based access control (RBAC), and the design of consent-aware, jurisdiction-sensitive data flows in regulated financial environments.

360 Competencies

• Strategic Systems Thinking: Balances long-term architectural vision with pragmatic, incremental delivery across complex multi-market environments.
• Technical Leadership: Guides and elevates the work of engineering teams; sets quality bars and architectural standards without micromanaging.
• Communication & Influence: Presents complex data concepts to both technical and non-technical audiences, including CTO/CIO-level stakeholders
• Cross-functional Collaboration: Engages effectively across product, engineering, compliance, and market teams across multiple geographies.
• Data-Driven Decision Making: Uses evidence, metrics, and architectural trade-off analysis to drive decisions and build conviction.
• Adaptability: Comfortable with ambiguity and evolving requirements in a fast-moving African fintech landscape.

Key Behavioral Competencies:

• Strong communication skills with the ability to explain complex concepts.
• Analytical, structured thinker with strong problem‑solving ability.
• Collaborative and influential across multi‑market teams.
• Self‑driven, accountable, and delivery‑focused

Experience:

• 8+ years of experience in data architecture, data engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
• Proven track record designing enterprise-scale data platforms in financial services, fintech, or telecommunications.
• Deep expertise in data modelling (conceptual, logical, physical) for both OLTP and OLAP systems.
• Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift, etc.).
• Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.
• Strong understanding of data governance frameworks and tools (DAMA-DMBOK, Apache Atlas, Collibra, or equivalent).
• Experience with streaming platforms such as Apache Kafka in high-throughput transactional environments.
• Experience in mobile money, payment systems, or digital financial services platforms in emerging markets.
• Familiarity with blockchain-based identity/data architectures (verifiable credentials, DID standards, on-chain registries).
• Exposure to AI/ML pipeline architecture, feature stores (Feast, Tecton, etc.), and LLM-ready data infrastructure.
• Experience operating across multi-country regulatory environments in Sub-Saharan Africa.
• Familiarity with cross-border payment data architectures

Closing date for Applications: 30 April 2026.