Senior Account Manager at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprisecustomers/key accounts, leveraging of our products and solutions to address thecustomer needs.
• Enables the solution delivery through collaborating with internaland external stakeholders with the objective to defend and grow the base.
• Drivesand delivers sales targets, customer experience and commercial objectives of theportfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management 

• Primary owner of all customer relationship building and engagements in thedesignated portfolio
• Proactively mitigates and defends the base while driving portfolio revenuegrowth
• Develop a healthy, productive and respectful relationship with all keycustomers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, toprovide relevant and value adding solutions to deepen the relationship andservice offerings
• Uphold sales best practice of accurately documenting sales plans, accountdevelopment plans (ADP), engagement plans, tracking and monitoring salesconversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managingthe decision-making process within allocated accounts to ensure salesprospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with therelevant internal stakeholders to ensure they are closed to cultivate trust anddelight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timelymanner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teamsto ensure both proactive and reactive engagements are managed seamless. 
• Play an integral part in generating new sales that will turn into long-lastingrelationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internaland external stakeholders   

Reporting 

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and externalstakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales asper the identifying trends, gaps and opportunities. (Strategic Account Plan /Joint Account Planning)

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior AccountManager) work experience in a Sales and Service
• experience in thetelecommunications or technology related environments e.g. (ICT) withdemonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence 

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industryalongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant VodacomBusiness propositions
• Successful track record of managing multi- industry sales and demonstrateprofitable revenue growth 

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement orinnovation
• Collaboration: Actively fosters collaboration, seeks input and effectivelypartners
• Resilience: Actively seeks opportunities for growth, demonstrates a strongcommitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approachesdecision makers, finds sponsors) 
• Organizational Savvy: Demonstrates strong understanding of assigned strategyfor the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 April 2026.