Job Opportunities at Absa Group Limited (Absa)

Job Summary

• To provide specialist advice and support in the development and implementation of business planning and associated service delivery processes, methods and techniques; enabling the provision of sound planning/forecasting services.

Job Description

• Business Development: Conduct and facilitate strategic and market analytics to drive out customer insights on a micro segment level 
• Extract key intelligence to present to the Management on a monthly basis to support their strategy definition and tactical change decision making. 
• Business Strategies and Planning: To facilitate and develop targeted segment specific strategies 
• Research: Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services 
• Stakeholder Management: Develop relationships with business leadership, and ensure that business improvement recommendations are monitored and sustained. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide specialist advice and support in area of specialisation providing marketing material that informs clients of business & service offerings.

Job Description

• Marketing Strategy: Execute business unit market strategies to drive consideration and business outcomes. Develop business unit marketing plans with a clear focus to meeting business objectives. | Campaign proposition marketing execution: Execute 360 integrated marketing and sponsorship campaigns that change consumer perception, improve consideration and drive business outcomes. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• Provide sales support to Private Wealth Bankers by acting as the conduit between Private Wealth Bankers, Credit Operations, Product, Virtual Channels and operational environments, and perform all activities required to prepare, finalize and fulfil clients’ application requests received from the Private Wealth Bankers.

Job Description

Key accountabilities

Accountability: Portfolio Support

• Log compliments and complaints on CCP (including Fraud incidents)
• Remediate faulty securities, outstanding KAMLS and manage FICA listings on existing portfolio
• Finalize outstanding HOC within own portfolio
• Facilitate temporary resident approvals and completion of any requests to finalize the transactions
• Attend to PEPs and high risk customer accounts managed in line with Credit Lending and compliance principles
• Maintain continuous feedback to Private Wealth Bankers on a minimum daily basis on all outstanding/pending matters
• Deal with inbound calls with regard to all enquiries via telephone/fax/email
• Assist with client requests including AVAF, Home loans, and Credit Card and follow up as necessary
• Perform 2nd tier quality checking for documents to be sent to Customer Middle Office (CMO)
• Dispatch documents to CMO for quality checking
• Obtain client documents for walk-in clients and Private Wealth Banker visits
• Forward requests to Sales Processing and Fulfilment and maintain benchmark norms
• Attend to walk-in clients and fully support Bankers in taking full ownership of all NON-SALE activity
• Manage Queries sent to Private Assist and ensure resolution and attend to all out of scope queries

Accountability: Portfolio Analytics and Sales

• Prepare client interview pack as per agenda set by Banker for meeting
• Monitor client portfolio activity as per daily, weekly and monthly reports
• Identify opportunities for up- sell and cross- sell of products (within regulatory compliance) and refer to Banker via LRS
• Assist in facilitating and promoting Sales and other campaigns (internal and
• National) in customer interaction
• Analyze documentation to ensure adherence to Client Value Proposition and product offering
• Interact with internal stakeholders for holistic solutioning of clients’ needs and manage internal stakeholders in terms of the Service Level Agreements
• Conduct pre credit assessment and Post Sales Reviews to ensure effective end to end finalization of all related transactions
• Ensure maintenance and updating of LRS system
• Assist with client contact plan as per business processes (i.e. contact clients as specified by the relevant Bankers)
• Conduct a welcome call to clients post on-boarding and where business is fulfilled (i.e. new AVAF account opened, update Card as proof of call)

Accountability: Credit Decisions and Risk Monitoring

• Draw client enquiries and obtain any outstanding information
• Finalize credit and financial checks in line with the requisite norms and standards
• Support the bankers in overall monitoring of the portfolio from a risk perspective
• Monitor referral listings daily and liaise with bankers to finalize
• Conduct portfolio reviews on lending products
• Ensure optimal pricing on clients’ accounts for best non-interest revenue (and identify opportunities for new business)
• Submit applications to Credit for informed decisions within agreed SLA’s
• Ensure that external home insurance vetting is managed within business processes and practice notes guidelines

Accountability: Suite Administration

• Support monthly/quarterly/half-yearly checks e.g. collateral / cards
• Provide weekly feedback to the management team on quality and SLA adherence (Stakeholder SLA Management and Productivity SLA management (turnaround times)
• Perform Back Office Teller processing including processing of journals
• Participate in Basel reporting and related administration
• Provide support in respect of opening and closing procedures if required
• Act in the role of OHS (First Aid, Fire Marshall etc) if required
• Action adhoc requests within the scope of the function to “make the lives of our internal and external customers easier”

Accountability: Personal Development

• Continuously upskill oneself on Products, system enhancements, compliance and/or regulatory requirements in order to adhere to the required quality standards to provide a world–class service.
• Keep abreast of updates (circulars, bulletins and manuals) as well as policies and procedures within the Private Banking environment, on a daily basis.
• Develop knowledge and skills identified in the MyContribution Individual Development Plan as required.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
   

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Job Summary

• The purpose of this role is to champion the corporate brand at a strategic level throughout the organisation – driving strong stakeholder engagement with leadership and key functional discipline heads, to ensure that the Group-wide shared brand (Absa) is effectively embedded, protected and used as a lever of growth.  This role will drive thought leadership, direction, strategy and implementation guardrails for the corporate brand - through strategy, corporate execution, equipping, governance frameworks, and measurement

Job Description

Accountability:  Champion the corporate brand across the organisation

• Drive the strategic brand agenda through evidence-based insight and strategic thinking within the senior stakeholder community – acting as the go-to person for anything relating to brand within the organisation
• Deliver relevant and compelling brand strategy and execution on behalf of the Group – and ensure business areas are equipped to align and leverage the brand in support of growth
• Champion the internal brand, through effective engagement with relevant stakeholders (e.g. Reputation Risk, Culture, Ethics, EVP, Learning, Compliance, Talent acquisition / retention etc.) to ensure that the brand is embedded in the “smell of the place”

Accountability:  Stakeholder relationship management

• Maintain strong relationships with business unit leadership teams, marketing and communications heads, and the Group Leadership team / CEO in order to influence and shape the narrative on brand throughout the organisation
• Represent the Corporate Brand on executive forums – including Corporate Affairs leadership team, AGL Exco, Board SEC etc. – with the requisite reporting, measurement and strategy inputs according to the forum needs
• Represent the Group on relevant industry bodies, to influence and shape the landscape of brand and marketing practice on the African continent

Accountability:  Team leadership

• Build and grow the quality and strategic ability of the corporate brand team
• Contribute towards the quality and strategic ability of the broader Corporate Affairs function
• Champion best in class brand, marketing and communications delivery across the marketing and communications community

Accountability:  Thought leadership

• Drive thought leadership among the brand specialists within the team – challenging, motivating and inspiring through expert knowledge sharing
• Cultivate a strong culture of learning and investigation within the team – to keep the team at the cutting edge of insight and sub-discipline emergent and best practice
• Inspire and engage stakeholders with relevant thought leadership content, to enable them to leverage the brand for business growth

Accountability: Control measures

• Understand the applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
• All mandatory training completed to deadline and understood within given timescales.
• Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
• Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.   
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence

Minimum requirements

• Marketing and or Brand qualification, minimum 5 years senior brand leadership experience in a multinational organisation. 
• Must have experience in managing a contemporary brand .

Preferred Experience

• They need to have experience in managing contemporary monolithic brand in a highly decentralised business structure, with the commensurate complexity and stakeholder management required for success.

Knowledge and Skills 

• Corporate brand management (all aspects, not just marketing or design / visual identity – must include comprehensive brand strategy knowledge)
• Strong stakeholder management and engagement skills
•  Expert negotiator
• Visionary leader profile

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• To plan, manage and monitor the implementation of activities and processes for stakeholder and relationship management, in order to deliver on approved operational plans in an effective and efficient manner.  Home Loans experience will be an added advantage.

Job Description

• Manage Service Level Agreements and Customer Management: Build and maintain strong relationships with internal and external stakeholders. Remain at the forefront of change within stakeholders by continuously engaging with these stakeholders | People Management: Ensure performance of the team through people management practices 
• Portfolio Management: Support business in the management of portfolio and/or client/ customer needs
• Risk Management: Ensure all Absa policies, procedures and activities required for areas documented and understood by all members of the various team and/or business areas.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Short Term Insurance personal lines claims home owners (HOC). To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Short Term Insurance personal lines claims home owners (HOC). Must have managed 10 to 15 staff. People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction | Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)