Job Opportunities at Amazon

Depending On The Level, You Will Demonstrate Knowledge In The Following Disciplines At Varying Levels

Our team is growing and hiring software development engineers at all levels.

Software Development

• You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
• You write high quality, maintainable, and robust code
• You have a working knowledge of basic UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, Responsive design
• You can define APIs and integrate them into usable interfaces
• You understand how web applications work, perform and scale. You are comfortable with troubleshooting and problem analysis

Problem Solving

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
• You understand fundamental data structures and algorithms and know how, when and when not to use them.
• You anticipate and prevent future problems from occurring

Basic Qualifications

• The technical skills required for this role include strong object-oriented design and programming
• A deep understanding of Computer Science fundamentals is essential (know those data structures and algorithms)
• Experience working pragmatically under deadlines with operational software is highly desired
• You enjoy building things and are curious to find how things work
• You love solving the big and hard problems as well as make sure your service stays running

Preferred Qualifications

• Experience with AWS services and server-less technologies is a plus
• Honour's or MSc degree in Computer Science, Electronic Engineering, Statistics, Mathematics or other quantitative field is a plus
• Understanding or experience with web based technologies is a plus. These may include HTTP, HTML 5, REST, JavaScript, JSON, AJAX, Apache, and Tomcat

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DESCRIPTION

Position Overview

Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.

Responsibilities

• Process and Respond to emails and/or phone calls received from publishers in English and German
• Reprocess stuck books through the system
• Route issues and bugs that need engineering expertise to the development teams
• Remove content as they are identified by the KCQ team
• Work with publishers that their content has been removed
• Maintain and improve a knowledge base with unique publisher requests and their solutions
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers

Basic Qualifications

• Proven German and English verbal and written fluency skills.
• 1+ years of previous experience in a contact center environment.
• Demonstrated verbal and written communication skills with external/internal parties
• Proven ability to understand complex issues

Preferred Qualifications

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services

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DESCRIPTION

Please, Check Below Further Information

Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual.

• In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg).
• Hybrid: Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg), but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend at their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
• Virtual Workers: Employees must be based in South Africa, and are not generally required to attend an office facility. If needed, all WFH employees can attend an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.

About Us

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

Basic Qualifications

• 7+ years of relevant experience
• Expert experience of information security
• A broad range of knowledge and experience across application security, cryptography, penetration testing, network security etc.
• Expert knowledge of compliance programs and an ability to design implementation to comply (e.g. Firewalls, IDS/IPS systems, DDOS prevention and PCI, HIPAA, FIPS, etc.)
• Deep understanding of ability to troubleshoot security related protocols such as TLS, SHA, IKEv2 etc.

Preferred Qualifications

• Experience working with Hardware Security Models.
• Identify opportunities to merge Identity and Access Management systems and design a migration plan for an enterprise.
• Experience with securing cloud-based networks and data using cloud-native technologies like KMS, VPC, WAF etc.
• Experience handling and deploying cloud-based auditing services such as Config or CloudTrail and leveraging that data within SIEM software.
• Ability to demonstrate implementation steps for compliance programs such as HIPPA, PCI-DSS and GDPR using cloud-native services.

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We are currently seeking a Creative Coordinator to work with our South Africa Originals development team. In this Cape Town-based role, you will support multiple creative executives on a range of projects, provide a second set of eyes on scripts, sourcing global talent options, syncing productions, finding writers and editors to consult, and evaluating pitches. The role will also provide lots of coverage and feedback to creatives.

You will use your excellent organizational skills to respond to situations and events that require quick action or turnaround; and efficiently and creatively solve interesting and complex problems that affect the teams you will be working with.

Key job responsibilities

• Assist in managing the project submission process and upkeep of submission logs
• Administrative support for multiple executives (e.g. team scheduling, travel logistics, research)
• Development tracking as well as providing notes on submitted scripts, pitches, treatments, and cuts
• Assist with the management of development, production, and post-production logistics
• Coordination with other internal departments such as marketing, press, business affairs, legal, and production
• Track writers and directors
• Support of creative projects.
• Create weekly development report
• Participate in the planning of special events when requested

Basic Qualifications

• Experience as an assistant at a studio or production company or experience as a creative executive
• Bachelor's degree and/or equivalent experience.
• Experience of scripted, unscripted, or movie creative development, preferably at a network, studio, management company or talent agency.
• Experience with Microsoft Outlook, Microsoft Word, Excel, Access, and SharePoint

Preferred Qualifications

• Interest in all forms of television and movies, as well as pop-culture and emerging trends
• Detailed planning, time management and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Creative problem-solver.
• High levels of integrity and discretion in handling confidential information
• Awareness of producers, production companies, agents, and other industry players
• Previous experience working as a story analyst, story editor, or in film development a plus

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DESCRIPTION

Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.

Position Responsibilities

• Process and Respond to emails and/or phone calls received from publishers in English and Portuguese
• Reprocess stuck books through the system
• Route issues and bugs that need engineering expertise to the development teams
• Remove content as they are identified by the KCQ team
• Work with publishers that their content has been removed
• Maintain and improve a knowledge base with unique publisher requests and their solutions
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.

Basic Qualifications

• Proven English and Portuguese verbal and written fluency skills.
• 1+ years of previous experience in a contact center environment.
• Demonstrated verbal and written communication skills with external/internal parties
• Proven ability to understand complex issues

Preferred Qualifications

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services

go to method of application »

DESCRIPTION

• If you are excited about tackling problems that have a broad impact across all of EC2, then EC2 Panacea is the place for you. as an engineer you will have the opportunity to provide solutions to remove specific classes of problem forever. The work we are doing is wide-reaching and high impact with a broad scope across the whole of AWS. We are looking for people who will proactively seek out ways to make things better, who will experiment to find ways to reduce effort through building services or by providing tooling.

Work/Life Balance

• Most of our team is based in Cape Town. Under normal circumstances, we mostly work from the office but are very flexible if you need to work from home occasionally. From time-to-time, we work with our colleagues across the world meaning we accommodate the different time zones.

Mentorship & Career Growth

• Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Inclusive Team Culture

We believe a diverse group of people with different background and experiences are a catalyst to generating a breadth of ideas therefore we do all we can to attract and nurture this in our team.

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin

Preferred Qualifications

• Previous experience as a Software Development Engineer