Job Opportunities at Assupol

Description
Main Outputs and Responsibilities for This Position

Attend to client queries:

• Confirm documents have been received for loan applications; amendments; changes to beneficiaries; noting of cessions; payment method change; broker notes or cancellation enquiries (TCF)

Process changes to payment methods; personal and contact details and beneficiaries:

• Validate clients personal information (TCF)
• Update changes on the system (changes to debit order; or to PERSAL) (TCF)
• Update changes to personal and contact details (TCF)
• Update changes to beneficiaries (TCF)
• Make notes on the system (TCF)

Process cancellations:

• Validate client personal information (TCF)
• Retirement: (TCF)
• Check values on the system
• Process the cancellation and refer to the Actuarial department
• Suspend premium payment
• Process payment if value is less than minimum required by SARS
• Activate paid up status if the value exceeds the minimum required by SARS
• Inform the client and make notes on the system

Surrender (TCF)

• Check values on the system
• Cancel the policy
• Submit documents to Supervisor for payment
• Single Premium (TCF)
• Check if there was any partial surrender within the first 5 years
• Inform the client the request cannot be processed if there was a partial surrender
• Process request and submit for payment if there was no partial surrender
• Policies without values

Process the cancellation

                     Make notes on the system

Re-in state policies:

• Validate clients personal information (TCF)
• Check policy type (TCF)
• Refer to new business for medical if there is life cover and waivers (TCF)
• Process re-instatement  if it is within the allowed period (TCF)
• Make notes on the system (TCF)

Process cessions:

• Validate clients personal information (TCF)
• Note cession according to the bank request (TCF)
• Inform the bank and the client in writing (TCF)
• Make notes on the system (TCF)

Validate client correspondence:

• Verify correctness of client information (TCF)
• Attend to incoming documents

Requirements

Formal Education:

• Matric

Technical/Legal Certification :

• RE 5 (Advantage)
• 60 or 120 credits on NQF level 5 Wealth Management (Advantage)

Experience:

• 2 Years’ experience in client services administration.

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Duties & Responsibilities

Contribute to the efficient and effective functioning of Compliance Function

• Assist the manager to ensure that the compliance function is in compliance with law,and industry and regulatory body requirements.
• Promote the prevention of legal and regulatory risk in the company (TCF).
• Maintain efficient and effective operations in Compliance.
• Ensure that policies and procedures with regards to the Compliance function are being adhered to (TCF).
• Attend specific forums as may be required to represent the Compliance and Regulatory Affairs department.

Responsible for Compliance Monitoring and Reporting

• Monitor compliance risk, policies and procedures at Head Office and branches of Assupol Group.
• Maintain the standardized monitoring procedure.
• Complete monitoring reports. 
• Provide overall compliance assistance, guidance and advice to Assupol Group of Companies.
• Contribute to the development of compliance risk management plans.
• Contribute to the completion of compliance reporting (internal and regulatory).

Provide Training and Awareness on Compliance Matters

• Create awareness in Assupol Group of Companies with legal requirements (TCF).
• Inform employees about relevant compliance matters.
• Develop, educate and enabling healthy and business orientated compliance culture.
• Regularly meet with stakeholders, including the regional managers of the specific business units to identify and address compliance risks.

Requirements
Formal:

• Legal Degree/relevant
• LLB Degree
• Admitted Attorney (advantage)
• Compliance Certificate (Advantage)

Experience:

• 2-3 years’ experience in Risk management and Compliance
• 2-3 years Insurance Industry experience 

go to method of application »

Duties & Responsibilities

Contribute to the efficient and effective functioning of Compliance Function

• Assist the manager to ensure that the compliance function is in compliance with law,and industry and regulatory body requirements.
• Promote the prevention of legal and regulatory risk in the company (TCF).
• Maintain efficient and effective operations in Compliance.
• Ensure that policies and procedures with regards to the Compliance function are being adhered to (TCF).
• Attend specific forums as may be required to represent the Compliance and Regulatory Affairs department.

Responsible for Compliance Monitoring and Reporting

• Monitor compliance risk, policies and procedures at Head Office and branches of Assupol Group.
• Maintain the standardized monitoring procedure.
• Complete monitoring reports. 
• Provide overall compliance assistance, guidance and advice to Assupol Group of Companies.
• Contribute to the development of compliance risk management plans.
• Contribute to the completion of compliance reporting (internal and regulatory).

Provide Training and Awareness on Compliance Matters

• Create awareness in Assupol Group of Companies with legal requirements (TCF).
• Inform employees about relevant compliance matters.
• Develop, educate and enabling healthy and business orientated compliance culture.
• Regularly meet with stakeholders, including the regional managers of the specific business units to identify and address compliance risks.

Requirements
Formal:

• Legal Degree/relevant
• LLB Degree
• Admitted Attorney (advantage)
• Compliance Certificate (Advantage)

Experience:

• 2-3 years’ experience in Risk management and Compliance
• 2-3 years Insurance Industry experience 

go to method of application »

Description
Main Outputs and Responsibilities

Financial Administration of accounts 

•  Processing of purchase orders and invoices
•  Day to day record tracking of expenses against budget
•  Assist with budget planning

Provide secretarial and administrative duties

• Book meetings
• Compile minutes at meetings
• Arrange and co-ordinate internal and external meetings/functions (TCF)
• Compile reports
• Order stationary, tea/coffee for the department
• Record keeping of all information (TCF)
• Assist in collecting monthly management data 
• Make travel and accommodation arrangements (TCF)
• Act as a backup to Asset Management team
• Manage diaries for IT Management and boardroom
• Day to day support to IT management 

Administrate asset/software 

• Assist with maintenance of the inventory for software and hardware
• Assist with booking in- and booking-out of hardware & software 

Requirements
Knowledge and Skills

• Formal Education
• Matric
• Diploma on Office Administration or relevant (advantage)

Technical/Legal Certification

•  A+  
•  ITIL Foundation (advantage)
•  Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook)

Experience

• 2 years’ experience as a Personal Assistant/ Office Administrator
• Experience in taking minutes
• IT environment (Advantage)

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Description
To provide professional first line support to clients and sales support

Render client services 

•  Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
•  Update client personal details and AIMS notes
•  Provide correct and accurate advice to clients on products and services (TCF)
•  Inform clients and update changes to their policy (TCF)
•  Liaise with relevant departments to gather information to resolve clients’ queries
•  Maintain required business retention rate
•  Handle all complaints and enquiries 
•  Escalate complaints to Office Manager and Complaints Handling Officer 
•  Follow complaints procedure 
•  Handle all incoming calls and walk-in clients 

Administrate Claims 

•  Verify claims documents as per standard procedure 
•  Assist clients with the completion of claim forms
•  Submit  all claims received to Head office 
•  Submit any outstanding documentation as per Head Office request  
•  Keep claims register up to date 

Advise clients on cancelations 

•  Advise the client of the process and disadvantages of cancelation 
•  Retain the policy by proposing different options (loan, partial surrender paid up)
•  Inform relevant Sales Manager of the intended cancelation for retention
•  As per clients request follow the standard cancelation procedure 

Administrate demutualization process

• Capture client information  
• Inform clients of status of their shares 
• Update clients information on Aims systems 
• Register and forward to Head office 

Office Administration

•  Manage mail and fax 
•  Prepare statistical reports
•  Assist with data capturing when required 
•  Encourage clients to complete the survey 

Fit and Proper Requirements

•  Adhere and comply to FSB board notice in terms of FAIS

Documentation and filing procedures

• Keep record systems up to date 
• File and keep documentation for a period as required by the legislation

Requirements

FORMAL EDUCATION

 Matric

TECHNICAL/LEGAL CERTIFICATION

• Recognised Qualification as per the FSCA (Advantage)
• RE 5
• Registration as an Employee Representative (FSCA)
• CPD
• COB (Depending on DOFA)

EXPERIENCE   

•  2 Years’ Experience in the Insurance Industry; 
•  1 Year Client Services
•  1 Years’ experience in: Category A, B, C and retail benefits (Advantage)