Clerk: IL Client Services Administration (Menlyn) at Assupol

Description
Main Outputs and Responsibilities for This Position

Attend to client queries:

• Confirm documents have been received for loan applications; amendments; changes to beneficiaries; noting of cessions; payment method change; broker notes or cancellation enquiries (TCF)

Process changes to payment methods; personal and contact details and beneficiaries:

• Validate clients personal information (TCF)
• Update changes on the system (changes to debit order; or to PERSAL) (TCF)
• Update changes to personal and contact details (TCF)
• Update changes to beneficiaries (TCF)
• Make notes on the system (TCF)

Process cancellations:

• Validate client personal information (TCF)
• Retirement: (TCF)
• Check values on the system
• Process the cancellation and refer to the Actuarial department
• Suspend premium payment
• Process payment if value is less than minimum required by SARS
• Activate paid up status if the value exceeds the minimum required by SARS
• Inform the client and make notes on the system

Surrender (TCF)

• Check values on the system
• Cancel the policy
• Submit documents to Supervisor for payment
• Single Premium (TCF)
• Check if there was any partial surrender within the first 5 years
• Inform the client the request cannot be processed if there was a partial surrender
• Process request and submit for payment if there was no partial surrender
• Policies without values

Process the cancellation

                     Make notes on the system

Re-in state policies:

• Validate clients personal information (TCF)
• Check policy type (TCF)
• Refer to new business for medical if there is life cover and waivers (TCF)
• Process re-instatement  if it is within the allowed period (TCF)
• Make notes on the system (TCF)

Process cessions:

• Validate clients personal information (TCF)
• Note cession according to the bank request (TCF)
• Inform the bank and the client in writing (TCF)
• Make notes on the system (TCF)

Validate client correspondence:

• Verify correctness of client information (TCF)
• Attend to incoming documents

Requirements

Formal Education:

• Matric

Technical/Legal Certification :

• RE 5 (Advantage)
• 60 or 120 credits on NQF level 5 Wealth Management (Advantage)

Experience:

• 2 Years’ experience in client services administration.