Dis-Chem Pharmacies is the leading Pharmaceutical retailer in South-Africa. Established in 1978, Dis-Chem started out as a small pharmacy in Mondeor, South of Johannesburg. Today the group is still privately owned and run by the original founders. Dis-Chem has been rated as the country's best pharmacy chain by Professional Management Review, and has also bee...
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Job Description
- Dis-Chem Pharmacies require an experienced Casual Cashier for their Ballito Junction Store. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.
Minimum Requirements...
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Adhere to Dis-Chem’s customer service policies and procedures
- Establish a professional relationship with customers
- Report customer complaints and compliments to the Frontline Supervisor, or store management
- Adhere to the customer turnover hourly rate
- Be aware of current sales and promotions
- Ensure colleagues and customers are not exposed to any risk
- Carry out and manage Dis-Chem 5 star communication principles
- Be responsible for cash flow
- Ensure all line voids and price changes are approved and signed off by the supervisor
- Exchange merchandise for customers and accept returned goods by customers when authorised to do so
- Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
- Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
- Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
- Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
- Ensure all outgoing stock/items/scripts are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially, and only discuss with management
- Be alert, recognise and report suspicious behaviour to management
- Address queries regarding store merchandise
- Adhere to Dis-Chem’s security policies and procedures
Competencies:
Essential:
- In-depth knowledge of operating cash registers, and maintaining cash drawers
- Knowledge of processing sales, refunds and payments
- Strong command of English (written and oral)
- Accuracy
- Attention to detail
- Presentable
- Emotional intelligence
- Social awareness
- Accountability
- Problem-solving
- Analyse basic reports
- Trustworthy and honest
- Time management
Advantageous:
- Third additional language
Special conditions of employment:
- Willing and able to work retail hours
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
go to method of application »
Job Description
- Dis-Chem Pharmacies require an experienced Casual Store Cleaner for their Ballito Junction Store. You will be responsible to maintain a clean and neat store, by Dis-Chem’s hygienic standards. The areas will include the store floor, stock room, dispensary, admin office and canteen.
Minimum Requirements…
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ cleaning experience
- Sound command of the English language
- Basic customer service
- Additional language that is area specific
- Willing and able to work retail hours
Job Description:
- Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
- Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
- Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
- Be available throughout operational hours to clean up as and when required.
- Ensure correct cleaning products and equipment are used for specific jobs.
- Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
- Be friendly, professional and able to assist customers.
- Perform duties according to Health and Safety Regulations.
Competencies
Essential:
- Prior cleaning experience
- Sound command of English (written and oral)
- Customer service
- Trustworthy and honest
- Attention to detail
- Presentable
- Be able to take instructions and follow through
- Time management
Advantageous:
- Prior retail store cleaning experience
- Bilingual
Special conditions of employment:
- Willing and able to work retail hours
- Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
go to method of application »
Job Description
- Dis-Chem has an opportunity available for a Store Assistant Manager for their Hemingways store. The purpose will be to assist the store manager with complete operations of the store. Manage employees and be responsible for store targets. Maintain excellent customer service levels within the branch. Manage the movement of stock from receiving to the sales floor. Ensure a high standard of merchandising in accordance with standard operating procedures.
Minimum Requirements...
Essential:
- Grade 12 – Matric or Senior Certificate
- 2 – 5 years retail experience
- 1 – 2 years supervisory/management experience
Advantageous:
- Qualification in Retail Management
Job Description:
Financial Management
- Assist with the maintenance within the store
- Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
- Participate in daily operational and sales activities to achieve customer service and business growth objectives
- Oversee pricing and stock control
- Ensure the ordering and monitoring of expense related items within the store
Customer Services
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies
- and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned on a daily basis
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
Merchandising
- Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set
- Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
- Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
- Approve promotional materials and displays
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image
Sales Targets
- Ensure promotions are effectively executed
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Stock and Inventory Management
- Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
- Manage and ensure the ordering of stock and maintain correct stock levels
- Prepare, coordinate and manage the stock takes
- Manage the store shrinkage, stock flow to the floor and consumables expense
- Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors
- Investigate and report on business unit negative stock on hand
- Investigate and report on business unit dormant stock
- Ensure physical stock in all storage locations balances with the inventory ledger in SAP
- Daily management of out-of-stock, to ensure maximum stock on the shelves
Cash Office and Point of Sale Operations
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
- Ensure balancing of floats and manage all store float discrepancies
- Reconcile daily takings to turnover to ensure it balances
- Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures
- Ensure the accuracy and completeness of branch transactions
- Manage cashier service level
- Control overtime
- Following of cash collections procedures as detailed in the standard operation procedures
- Manage price overrides to ensure it is kept to a minimum
- Reconcile the physical daily takings to the Unisolv run report
- Reconcile the physical tender takings to the physical tenders banked
- Declare all variances in your cash up report
- Analyse all variances per tender type and per cashier
- Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
- Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
- Control and balance the petty cash on a daily basis ensuring all control measures are in place.
- Prepare and submit the petty cash summary for submission for reimbursement.
- Conduct random checks on cashier floats for balancing on a daily basis
- Manage cash on hand
Customer Service
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned on a daily basis
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
Human Resources
- Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures
- Manage store personnel including guiding and supporting them with training, mentoring and development
- Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks
- Ensure that employees receive planned training and request feedback from employees whom attended training
- Take total ownership of the workforce management processes within the business unit including master data management and transactional management
- Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
- Effectively convey knowledge to your team
- Manage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures
Operational Management
- Maintain a safe environment with proper lighting, signage and disability access
- Oversee security, fire prevention and other safety systems
- Plan and oversee all repair, installation activities and overall building maintenance within the store
- Manage and maintain relationships with contractors
- Oversee day-to-day operations of the store and provide guidance
- Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively
Administration and Reporting
- Facilitate and assist in any internal or external audits conducted in store
- Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
- Maintain and oversee complete store administration and ensure compliance with policies and procedures
- Report on buying trends, customer needs, profits etc
- Adhere to all company and business unit deadlines
- Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
- Always represent the Brand in all communication (verbal and written) with external and internal stakeholders
Receiving and Capturing
- Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
- Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
- Ensure the accuracy and completeness of branch transactions
Competencies:
Essential:
- Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.
- Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information. Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and Retail reports. Be able to do effectively forecasting.
- The ability to identify and manage your own emotions and the emotions of others.
- The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.
- Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP's.
- Ensure the highest level of professionalism at all times. Focus on quality.
- The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.
- Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the
- capacity to recover quickly from difficulties or toughness. Responsive to one's surroundings or perception of something.
- Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.
- Interviewing skills. Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.
Special conditions of employment:
- South African
- MIE, clear criminal and credit
- Driver’s license and own reliable transport
Remuneration and benefits:
- Market Related Salary
- Medical Aid
- Provident Fund
go to method of application »
Minimum Requirements...
Essential:
- Grade 12 – Matric or Senior Certificate
- 2 – 5 years retail experience
- 1 – 2 years supervisory/management experience
Advantageous:
- Qualification in Retail Management
Job Description:
Financial Management
- Assist with the maintenance within the store
- Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
- Participate in daily operational and sales activities to achieve customer service and business growth objectives
- Oversee pricing and stock control
- Ensure the ordering and monitoring of expense related items within the store
Customer Services
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies
- and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned on a daily basis
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
Merchandising
- Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set
- Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
- Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
- Approve promotional materials and displays
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image
Sales Targets
- Ensure promotions are effectively executed
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Stock and Inventory Management
- Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
- Manage and ensure the ordering of stock and maintain correct stock levels
- Prepare, coordinate and manage the stock takes
- Manage the store shrinkage, stock flow to the floor and consumables expense
- Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors
- Investigate and report on business unit negative stock on hand
- Investigate and report on business unit dormant stock
- Ensure physical stock in all storage locations balances with the inventory ledger in SAP
- Daily management of out-of-stock, to ensure maximum stock on the shelves
Cash Office and Point of Sale Operations
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
- Ensure balancing of floats and manage all store float discrepancies
- Reconcile daily takings to turnover to ensure it balances
- Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures
- Ensure the accuracy and completeness of branch transactions
- Manage cashier service level
- Control overtime
- Following of cash collections procedures as detailed in the standard operation procedures
- Manage price overrides to ensure it is kept to a minimum
- Reconcile the physical daily takings to the Unisolv run report
- Reconcile the physical tender takings to the physical tenders banked
- Declare all variances in your cash up report
- Analyse all variances per tender type and per cashier
- Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
- Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
- Control and balance the petty cash on a daily basis ensuring all control measures are in place.
- Prepare and submit the petty cash summary for submission for reimbursement.
- Conduct random checks on cashier floats for balancing on a daily basis
- Manage cash on hand
Customer Service
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned on a daily basis
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
Human Resources
- Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures
- Manage store personnel including guiding and supporting them with training, mentoring and development
- Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks
- Ensure that employees receive planned training and request feedback from employees whom attended training
- Take total ownership of the workforce management processes within the business unit including master data management and transactional management
- Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
- Effectively convey knowledge to your team
- Manage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures
Operational Management
- Maintain a safe environment with proper lighting, signage and disability access
- Oversee security, fire prevention and other safety systems
- Plan and oversee all repair, installation activities and overall building maintenance within the store
- Manage and maintain relationships with contractors
- Oversee day-to-day operations of the store and provide guidance
- Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively
Administration and Reporting
- Facilitate and assist in any internal or external audits conducted in store
- Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
- Maintain and oversee complete store administration and ensure compliance with policies and procedures
- Report on buying trends, customer needs, profits etc
- Adhere to all company and business unit deadlines
- Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
- Always represent the Brand in all communication (verbal and written) with external and internal stakeholders
Receiving and Capturing
- Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
- Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
- Ensure the accuracy and completeness of branch transactions
Competencies:
Essential:
- Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.
- Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information. Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and Retail reports. Be able to do effectively forecasting.
- The ability to identify and manage your own emotions and the emotions of others.
- The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.
- Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP's.
- Ensure the highest level of professionalism at all times. Focus on quality.
- The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.
- Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the
- capacity to recover quickly from difficulties or toughness. Responsive to one's surroundings or perception of something.
- Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.
- Interviewing skills. Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.
Special conditions of employment:
- South African
- MIE, clear criminal and credit
- Driver’s license and own reliable transport
Remuneration and benefits:
- Market Related Salary
- Medical Aid
- Provident Fund
go to method of application »
Job Description
- Dis-Chem Pharmacies has an opportunity available in for a Trainee Cosmetics Manager for their Baywest store. Manage the Cosmetic and Beauty category within Dis-Chem stores. Effective promoting and selling of Dis-Chem cosmetic and beauty products through excellent and consistent customer service. Ensure staffs on floor assist customers.
Minimum Requirements…
Essential:
- Grade 12 – Matric or a Senior Certificate
- 3 Years Cosmetics or Beauty Experience within Retail environment
Job Description…
- Direct and support sales staff under the guidance of the Store Manager and in accordance with the Dis-Chem policies, procedures and retail working practices.
- Ensure that employees in the department adhere to Dis-Chem policies and procedures.
- Discipline and council employees in the department, with the Store Manager`s assistance, when needed.
- Perform general Human Resource duties, including but not limited to, administrating leave, sick leave, time schedule, and KRONOS.
- Ensure that Cosmetic Consultants are allocated to the correct and relevant cosmetic and beauty house.
- Employees in the department must receive relevant training.
- Manage and encourage feedback from training.
- Manage the employees in the department’s performance through the Dis-Chem Performance Management System.
- The store must be adequately staffed at all times and establish an appropriate work roster for employees in the department.
- Manage all in-store promoters according to Dis-Chem Policies and Procedures.
- Inform the Payroll department of all employee changes, which includes but are not limited to terminations, leave, disciplinary action and employment.
- Inform Category Managers of all changes relating to cosmetic houses, maternity leave and resignations or terminations.
- All employees must wear uniform according to the Dis-Chem uniform policy.
- Ensure personal and subordinates hygiene and presentation according to Dis-Chem standards.
- Maintain absolute confidentiality concerning all company and customer information.
- Be accountable and manage stock control and/or flow through effective planning and ordering of stock in collaboration with Dis-Chems Distribution Centre and suppliers.
- Adhere to Dis-Chem’s stock policies and procedures and don’t delegate ordering of stock to Cosmetic Consultants.
- Ensure that all Cosmetic and Beauty administration procedures are followed, including but not limited to weekly returns, sales records, and employee and promotion records.
- Be responsible and accountable for your designated stock in stock room and on the sales floor.
- Adhere to Dis-Chem security policies and procedures, regarding stock and customer payments at the cosmetics cashier counter.
- Adhere to policies regarding store allocations from suppliers and Dis-Chem allocation for individual employees.
- Manage and deal with customer compliments and complaints.
- Escalate serious and unresolved customer complaints to the Store Manager or Regional Cosmetic Manager.
- Serve customers and implement a high standard of customer care and service
- Investigate and solve all customer queries effectively and in time
- Promote problem solving within team to improve customer service
- Ensure that a Cosmetic Cashier and a Cosmetic Consultant is always visible in the Cosmetic Department.
- All beauty and fragrance related products including returns by customers should go through the Cosmetic Manager or the department`s second in charge when Cosmetic Manager is away.
- Report injury on duty and customer accidents to the Store Manager and Head Office according to standard operating procedures.
- Maintain a high standard of cleanliness, and ensure merchandise and displays are maintained in both the window area and throughout the store.
- Manage merchandise by ensuring displays are presented in an attractive manner.
- All goods must be correctly priced and labelled.
- Adhere to stock layout principles, at all times.
- Merchandising displays in the cosmetic and beauty area must be faced up and stocked.
- Manage and ensure that the correct shelf price talkers are displayed.
- Maximise store income and achieve department, brand and vendor targets.
- Monthly promotions must be executed to maximise sales.
- Be accountable for all employees in the department (cosmetic, beauty and fragrances) and ensure they are aware of current beauty promotions and non-beauty promotions, which includes but are not limited to display’s and signage.
- Adhere to Head Office implementations.
- Keep updated with in-depth knowledge regarding products, brands and the retail industry.
- Ensure that the Cosmetic and Salon Department accurately book salon appointments.
Competencies
Essential:
- Computer Skills – Word, Excel, Powerpoint, SAP
- Customer Service
- Communication
- Trustworthy and Honest
Special conditions of employment:
- South African citizen
- MIE, clear criminal and credit
- Driver’s licence and own reliable transport
Remuneration and benefits:
- Market related salary
- Medical aid
- Provident fund
- Staff account
go to method of application »
Job Description
- Dis-Chem has an opportunity available for a Store Assistant Manager for their Cape Road store. The purpose will be to assist the store manager with complete operations of the store. Manage employees and be responsible for store targets. Maintain excellent customer service levels within the branch. Manage the movement of stock from receiving to the sales floor. Ensure a high standard of merchandising in accordance with standard operating procedures.
Minimum Requirements...
Essential:
- Grade 12 – Matric or Senior Certificate
- 2 – 5 years retail experience
- 1 – 2 years supervisory/management experience
Advantageous:
- Qualification in Retail Management
Job Description:
Financial Management
- Assist with the maintenance within the store
- Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site
- Participate in daily operational and sales activities to achieve customer service and business growth objectives
- Oversee pricing and stock control
- Ensure the ordering and monitoring of expense related items within the store
Customer Services
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies
- and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned on a daily basis
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
Merchandising
- Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set
- Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
- Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
- Approve promotional materials and displays
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image
Sales Targets
- Ensure promotions are effectively executed
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Stock and Inventory Management
- Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts
- Manage and ensure the ordering of stock and maintain correct stock levels
- Prepare, coordinate and manage the stock takes
- Manage the store shrinkage, stock flow to the floor and consumables expense
- Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors
- Investigate and report on business unit negative stock on hand
- Investigate and report on business unit dormant stock
- Ensure physical stock in all storage locations balances with the inventory ledger in SAP
- Daily management of out-of-stock, to ensure maximum stock on the shelves
Cash Office and Point of Sale Operations
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant
- Ensure balancing of floats and manage all store float discrepancies
- Reconcile daily takings to turnover to ensure it balances
- Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures
- Ensure the accuracy and completeness of branch transactions
- Manage cashier service level
- Control overtime
- Following of cash collections procedures as detailed in the standard operation procedures
- Manage price overrides to ensure it is kept to a minimum
- Reconcile the physical daily takings to the Unisolv run report
- Reconcile the physical tender takings to the physical tenders banked
- Declare all variances in your cash up report
- Analyse all variances per tender type and per cashier
- Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
- Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
- Control and balance the petty cash on a daily basis ensuring all control measures are in place.
- Prepare and submit the petty cash summary for submission for reimbursement.
- Conduct random checks on cashier floats for balancing on a daily basis
- Manage cash on hand
Customer Service
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
- Resolve customer problems in a timely manner
- Address customer and employee satisfaction issues promptly and in person
- Develop professional relationships with all customer contacts
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
- Ensure that the customer request system is operational and actioned on a daily basis
- Ensure the accurate manual processing of points to customer accounts
- Report and encourage new loyalty signups continuously
Human Resources
- Manage and facilitate human resource processes, submissions and documentation for the entire business unit in compliance with standard operating procedures
- Manage store personnel including guiding and supporting them with training, mentoring and development
- Monitoring, evaluating and coaching performance, staffing, scheduling, prioritizing and delegating tasks
- Ensure that employees receive planned training and request feedback from employees whom attended training
- Take total ownership of the workforce management processes within the business unit including master data management and transactional management
- Manage the day-to-day Human Resource administration including but not limited to leave, hours of work and scheduling.
- Effectively convey knowledge to your team
- Manage the disciplinary processes and procedures in store in alignment with the company disciplinary policies and procedures
Operational Management
- Maintain a safe environment with proper lighting, signage and disability access
- Oversee security, fire prevention and other safety systems
- Plan and oversee all repair, installation activities and overall building maintenance within the store
- Manage and maintain relationships with contractors
- Oversee day-to-day operations of the store and provide guidance
- Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively
Administration and Reporting
- Facilitate and assist in any internal or external audits conducted in store
- Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
- Maintain and oversee complete store administration and ensure compliance with policies and procedures
- Report on buying trends, customer needs, profits etc
- Adhere to all company and business unit deadlines
- Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
- Always represent the Brand in all communication (verbal and written) with external and internal stakeholders
Receiving and Capturing
- Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions
- Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures
- Ensure the accuracy and completeness of branch transactions
Competencies:
Essential:
- Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.
- Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information. Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and Retail reports. Be able to do effectively forecasting.
- The ability to identify and manage your own emotions and the emotions of others.
- The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.
- Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP's.
- Ensure the highest level of professionalism at all times. Focus on quality.
- The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.
- Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the
- capacity to recover quickly from difficulties or toughness. Responsive to one's surroundings or perception of something.
- Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.
- Interviewing skills. Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.
Special conditions of employment:
- South African
- MIE, clear criminal and credit
- Driver’s license and own reliable transport
Remuneration and benefits:
- Market Related Salary
- Medical Aid
- Provident Fund
go to method of application »
Job Description
- Dis-Chem Pharmacies require the services of a reputable Post Basic Qualify Pharmacist Assistant for their Howick store. Your portfolio will cover the provision of pharmaceutical care by taking responsibility for the patient's medicine-related needs, and being accountable for meeting these needs.
Minimum Requirements:
- Grade 12 / Matric
- Basic Pharmacist Assistance qualification
- Registered with the South African Pharmacy Council (SAPC)
- Working experience on Unisolv
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language and a second language
- Willing and able to work retail hours
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in SAP and E-Scripting
- Drug and family planning, and complementary medicine
Duties and Responsibilities:
- Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
- Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with re-packaging of medicine
- Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
- Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
- Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
- Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
- Capture script details accurately, and verify patients’ details on the system
- Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
- Give accurate instructions to patients regarding the correct use of medicine supplied
- Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
- Ensure all medications are checked for accuracy by and signed by a pharmacist
- Advise and assist patients at the dispensary, self-medication and front-shop
- Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
- Explain medical aid costs to patients
- Provide information to individuals in order to promote health
- Process all paperwork necessary for the accurate submission of claims to medical aids
- Correct errors on scripts rejected by medical aid
- Ensure authorisation of chronic, HIV and AIDS and oncology medication
- Maintain customer profiles on the system
- Merge profiles locally and UCS should be notified to merge profiles centrally
- Take note of any message on the customer profile, and take suitable action
- Report on low / out of stock levels, and stock errors to the dispensary manager
- Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
- Facilitate bi-annual stock takes
- Exercise stock, cash and asset control
Competencies:
Essential:
- English and 2nd language – Read, write and speak
- Good communication skills, listening
- Customer service/focus
- Strong attention to detail
- Sound numerical skills
- Problem-solving
- Team player
- Trustworthy and honest
- Time management
- Able to deal with pressure
- Computer literate – MS Office
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in Unisolv, SAP and E-Scripting
- Drug and family planning, and complementary medicine
Special conditions of employment:
- Registered with the South African Pharmacy Council
- Willing and able to work retail hours
- Controlled room temperature, security, limited space, health and safety, risk stock
- Physically fit and able to stand for a long period
- Valid driver’s license
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
go to method of application »
Job Description
- Dis-Chem Pharmacies require the services of a reputable Pharmacist for their Nicolway store. Your portfolio will cover the provision of pharmaceutical care by taking responsibility for patients’ medicine-related needs, and being accountable for meeting these needs.
Minimum Requirements:
Essential:
- Grade 12 / Matric
- BPharm / equivalent qualification
- Registered with the South African Pharmacy Council (SAPC)
- Registered tutor
- Unisolv experience
- Experience in supervising staff
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language and a second language
Advantageous:
- Relevant retail/ FMCG experience
- Third additional language
- SAP experience
- E-scripting experience
Duties and Responsibilities:
- Acts & services especially pertaining to a Pharmacist:
- Provision of pharmaceutical care by taking responsibility for patients’ medicine-related needs, and being accountable for meeting those needs, which shall include, but not be limited to the following functions:
- Evaluation of a patient’s medicine-related needs by determining the indication, safety and effectiveness of the therapy
- Accurately interpret scripts and act in a professional and responsible manner, and within the legal requirements in accordance with the SAPC
- Correct errors on scripts rejected by medical aid
- Dispensing of any medicine or scheduled substance on the prescription of a person authorised to prescribe medicine
- Furnishing of information and advice to any person with regard to the use medicine
- Determining patient compliance with the therapy, and follow-up to ensure that the patient’s medicine-related needs are being met
- The provision of pharmacist-initiated therapy
- The compounding, manipulation, preparation or packaging of any medicine or scheduled substance, or the supervision thereof
- The manufacturing of any medicine or scheduled substance, or supervision thereof
- The purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, re-packaging, supplying or selling of any medicine or scheduled substance, or supervision thereof
- The application for the registration of a medicine in accordance with the Medicines Act and Pharmacy Act
- Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
- Follow up with patients regarding script tacking reports as requested by the Dispensary Manager, and follow up appointments
- Explain all medical aid costs to patients
- Process all paperwork for accurate submission of claims to medical aids
- Ensure authorisation of chronic, HIV and AIDS, and oncology medication
- Maintain customer profiles on the system
- Merge profiles locally, and UCS should be notified to merge profiles centrally
- Take note of any messages on the customer profile, and take suitable action
- Report on low / out of stock levels, and stock errors to the Dispensary Manager
- Facilitate biannual stock takes
- Exercise stock, cash and asset control
Competencies:
Essential:
- English and second language – Read, write and speak
- Good communication skills, listening
- Basic dosing and important drug interaction
- Customer service/focus
- Supervisor experience, and able to lead by example
- Ability to train other staff members
- Conflict management
- Strong attention to detail
- Sound numerical skills
- Problem-solving
- Team player
- Trustworthy and honest
- Time management
- Able to deal with pressure
- Computer literate – MS Office
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in Unisolv, SAP and E-Scripting
- Drug and family planning, and complementary medicine
Special conditions of employment:
- Registered with the South African Pharmacy Council
- Willing and able to work retail hours
- Controlled room temperature, security, limited space, health and safety, risk stock
- Physically fit and able to stand for long periods
- Valid driver’s license and own reliable transport
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Monthly and annual performance pay
- Medical aid
- Provident fund
- Staff account
go to method of application »
Job Description
- Dis-Chem Pharmacies’ Distribution in Midrand has an opportunity available for a DC Support Junior Manager to join the team. The main purpose of this role will be to achieve operational excellence within the Dis-Chem Distribution Centre incorporating functions in necessary areas, ensuring that both legal and customer requirements are met.
Minimum Requirements…
Essential:
- Grade 12/ Matric
- 2 - 3 Years relevant experience, in a Distribution, Logistics, Supply Chain Environment, or Administrator role
Advantageous:
- Supply-Chain or Logistics Degree or Diploma
Job Specification…
- Provide assistance in resolving personnel problems by analyzing data, investigating issues, identifying solutions, and recommending action.
- Assist in training new staff and ensure that they have the necessary tools and documents required to perform their duties efficiently.
- Monitor staff performance including performance reviews and coaching.
- Assist in planning and implementing procedures and systems which will maximize operational efficiencies.
- Identify operational obstacles and provide solutions to management.
- Establish rapport with internal and external customers to improve operational efficiencies.
- Assist in coordination and processing of Dis-Chem Retail, Ethical and Cosmetic Warehouses’ and KZN DC credit requests.
- Assist in investigating delivery queries relating to warehouse deliveries.
- Provide the Support manager with reports detailing the progress of claims and other data to assist with the reduction of claims.
- Ensure accuracy of credit data captured.
Competencies
Essential:
- Computer Skills – Excel, PowerPoint, Outlook
- Knowledge of Distribution Centre , logistics and supply chain operations`
- Understand quality control analysis and coordination.
- Customer Service
- Basic numerical skills
- Analytical and problem-solving skills
- Honest and trustworthy
- Attention to detail
- Deadline driven
Special conditions of employment:
- South African citizen
- MIE, clear criminal and credit
- Reliable transport
Remuneration and benefits:
- Market related salary
- Medical aid
- Provident fund
- Staff account
go to method of application »
Job Description
- Dis-Chem Pharmacies require the services of a reputable Post Basic Qualify Pharmacist Assistant for their Maponya Mall store. Your portfolio will cover the provision of pharmaceutical care by taking responsibility for the patient's medicine-related needs, and being accountable for meeting these needs.
Minimum Requirements:
- Grade 12 / Matric
- Basic Pharmacist Assistance qualification
- Registered with the South African Pharmacy Council (SAPC)
- Working experience on Unisolv
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language and a second language
- Willing and able to work retail hours
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in SAP and E-Scripting
- Drug and family planning, and complementary medicine
Duties and Responsibilities:
- Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
- Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with re-packaging of medicine
- Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
- Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
- Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
- Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
- Capture script details accurately, and verify patients’ details on the system
- Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
- Give accurate instructions to patients regarding the correct use of medicine supplied
- Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
- Ensure all medications are checked for accuracy by and signed by a pharmacist
- Advise and assist patients at the dispensary, self-medication and front-shop
- Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
- Explain medical aid costs to patients
- Provide information to individuals in order to promote health
- Process all paperwork necessary for the accurate submission of claims to medical aids
- Correct errors on scripts rejected by medical aid
- Ensure authorisation of chronic, HIV and AIDS and oncology medication
- Maintain customer profiles on the system
- Merge profiles locally and UCS should be notified to merge profiles centrally
- Take note of any message on the customer profile, and take suitable action
- Report on low / out of stock levels, and stock errors to the dispensary manager
- Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
- Facilitate bi-annual stock takes
- Exercise stock, cash and asset control
Competencies:
Essential:
- English and 2nd language – Read, write and speak
- Good communication skills, listening
- Customer service/focus
- Strong attention to detail
- Sound numerical skills
- Problem-solving
- Team player
- Trustworthy and honest
- Time management
- Able to deal with pressure
- Computer literate – MS Office
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in Unisolv, SAP and E-Scripting
- Drug and family planning, and complementary medicine
Special conditions of employment:
- Registered with the South African Pharmacy Council
- Willing and able to work retail hours
- Controlled room temperature, security, limited space, health and safety, risk stock
- Physically fit and able to stand for a long period
- Valid driver’s license
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
go to method of application »
Job Description
- Dis-Chem Pharmacies requires an experienced Casual Cashier for their store in Marine Walk (Umdloti). Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk
Minimum Requirements...
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Adhere to Dis-Chem’s customer service policies and procedures
- Establish a professional relationship with customers
- Report customer complaints and compliments to the Frontline Supervisor, or store management
- Adhere to the customer turnover hourly rate
- Be aware of current sales and promotions
- Ensure colleagues and customers are not exposed to any risk
- Carry out and manage Dis-Chem 5 star communication principles
- Be responsible for cash flow
- Ensure all line voids and price changes are approved and signed off by the supervisor
- Exchange merchandise for customers and accept returned goods by customers when authorised to do so
- Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
- Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
- Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
- Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
- Ensure all outgoing stock/items/scripts are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially, and only discuss with management
- Be alert, recognise and report suspicious behaviour to management
- Address queries regarding store merchandise
- Adhere to Dis-Chem’s security policies and procedures
Competencies:
Essential:
- In-depth knowledge of operating cash registers, and maintaining cash drawers
- Knowledge of processing sales, refunds and payments
- Strong command of English (written and oral)
- Accuracy
- Attention to detail
- Presentable
- Emotional intelligence
- Social awareness
- Accountability
- Problem-solving
- Analyse basic reports
- Trustworthy and honest
- Time management
Advantageous:
- Third additional language
Special conditions of employment:
- Willing and able to work retail hours
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
Method of Application
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