Job Opportunities at JLL

Role Purpose 

The Meeting, Events & Food Services (MEFS) Manager role is primarily intended to ensure the high quality and consistent delivery of food services & meeting/events across various regions/sites. The MEFS Manager will have specific responsibility for the management of certain vendor relationships services across the area(s) and responsibility for ensuring that the IFM team is consistent in quality, delivery, solutions and all arrangements around meetings and events and food services provision. To achieve this, the MEFS Manager will work very closely with the EMEA Program Team and onsite delivery teams. The MEFS Manager is expected to seek and identify best practice from across the wider JLL and the Food services industry in order to grow and develop service delivery with the areas of responsibility.

What this job involves 

Overall responsibility for key vendor relationships:

•  Management of the vendor relationship for employee catering services. Service provision includes:
• Employee Dining
• Barista Coffee Shop
• Vendor Pop ups
• Hospitality for Events (including external catering providers)

Management of other vendor relationships such as:

• Coffee machine services
• Vending machine services
• Fruit/Milk (and other free issue items) vendor management
• Various ancillary services under the scope of the contracts, including for example deep cleaning, which may change from time to time

Oversee the management of the in-house service meetings & events. Service provision includes:

• Room Bookings
• Hospitality ordering
• Room Set-ups
• Working closely with key groups and vendors, such as cleaning, security and AV (as above)

Key Performance Indicators

• SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
• Response time to Service Requests within the Client’s severity requirements
• Compliance with local Health and Safety regulations
• Customer Satisfaction
• Pursue continuous improvement
• Ability to work in collaborative team environment
• Vendor/contract management
• Excellent verbal & written communication
• High level of IT literacy
• Strong communication skills
• Practical experience in food services contract delivery
• Demonstrates a good working knowledge of soft services
• Ideally 6 years + exposure in Food or hospitality role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management
• Experience of managing conferencing services essential
• Experience of working with quality, environmental and EHS management systems essential
• Quality, EHS and environmental related accreditations desirable
• HCIMA Membership desirable
• Facilities Management industry recognised related qualifications desirable
• Educated to degree level or equivalent

go to method of application »

Job Role

The HSSE Intern is a key member of Tetris.  Your main responsibility is to ensure a continued process of improvement in the standards of Health, Safety, Security, and the Environment.

The HSSE Intern is responsible for assisting with developing, maintaining, and implementing the Health, Safety and Environmental Management System.  You will use your skills and knowledge to implement these HSSE systems within the business and make sure that HSSE ideas and ethics are accepted across the entire organisation.

You will be expected to provide direction and guidance to the Tetris South Africa Senior Management Team, Tetris employees and sub-contractors on HSSE issues within the workplace, to monitor, advise, support, enforce and report upon standards of Health, Safety, Security, and the Environment and enforce compliance with legal requirements and company policies.  You will have direct access to management and report directly to the Tetris HSSE Lead.

You are expected to build effective relationships with other HSSE personnel within Tetris and JLL, and to help clients, subcontractors, and partners where appropriate.

You will serve as the expert within the field of HSSE, when called upon to address regulatory and voluntary compliance issues within South Africa.  Your customers include each person within Tetris.  The more you can support them, the more they can in turn support our clients and meet the needs of the business.

Your tasks

• You are to regularly review management systems to ensure continual compliance with relevant legislation and accreditations such as ISO 14001, and ISO 45001.
• You will coordinate external HSSE audits by interested parties, and coordinate and conduct internal HSSE audits within your Tetris business unit, ensuring non-conformances are closed out as per agreed timescales.
• You will help the South Africa HSSE Lead identify employee development and training needs and assist in compiling the annual training budget review to ensure that Tetris South Africa has sufficient and appropriate qualified personnel, as agreed with the Senior Management Team, to conduct our work safely and to support client needs.
• You are to support all project teams in producing relevant HSSE project documentation including Construction Safety Plans, Environmental Plans and Fire and Emergency Plans and Risk Assessments and Method Statements. Compliance to the OHS Act 85 of 1993 as well as the Construction regulations by implementing and auditing Site Specific files in li with Client specifications is a critical part of the job.
• The HSSE Intern will also support project teams for minor accidents, incidents and near misses and personally investigate major accidents and incidents to produce relevant reports for interested parties as required.
• You are to assist the Bid Teams within Tetris , to help them provide relevant and up to date information for Client tender and PQQ requests, to help Tetris win work across South Africa.
• You will support the Commercial Team by conducting HSSE reviews on subcontractors and suppliers who intend to join our supply chain, offering suppliers improvement advice to meet our requirements.
• You will help project teams identify, evaluate, record and review environmentally sensitive activities of the project scope of work and ensure assessment is included within project risk assessments.  Environmental protection is to be monitored during projects as appropriate.
• You are to help establish where waste can be avoided prior to project commencement and evaluate the opportunities for re-use of materials where possible.
• You are to produce national specific HSSE Action Plans and review them regularly with the Management Team, initiating improvement actions to meet targets where appropriate.
• You are to communicate relevant HSSE information throughout the organisation and promote HSSE awareness of our One Team S.A.F.E.R. Together culture change programme through various communication channels i.e., Tool Box Talks, inductions, training, campaigns, flyers, discussions, emails, etc. in consultation with all relevant departments.
• You will be expected to conduct low level training and to organise training sessions and courses for business personnel using both internal and external providers.
• You will be expected to organize and/or conduct trainings to meet Labour Code requirements
• You are to record HSSE key performance indicators monthly, and issue reports as necessary, including Accident Frequency Reports.
• You will conduct regular HSSE visits to sites, identifying improvement actions and best practices for subsequent use on other projects.
• You should naturally develop, implement, and encourage improvement in the behavioural based safety culture throughout the business, through safety observations, inspections, and audits.
• Fulfil H&S Service according to OHS Act 85 of 1993 and all its regulations

Sound like you? To apply you should be/have

Mandatory

• Higher Education Diploma in H&S or Postgraduate Diploma in H&S
• Experience with Microsoft Office programs and proficiency in Word, Excel, and Power Point - a high level of competency and accuracy in writing and maintaining clear and professional documentation relating to integrated management systems
• Excellent communication skills - demonstrate leadership, supervision and facilitation skills
• Ability to work under pressure

Desirable

• An auditor qualification for either ISO 9001, ISO 14001, or ISO 45001.
• First Aid Certificate.
• Qualifications in specialist areas such as Fire Safety, Environmental Management, etc.
• A relevant award in Education and Training.
• Training in Accident, Incident and Near Miss reporting.
• Business and Administration training.
• Customer Service training.
• Lean Organisation Management or equivalent training.
• Knowledge and experience of applying for RoSPA and BSC International Safety Awards.
• Good command of the English language (written/ spoken) is preferred to enable efficient liaison with other HSSE personnel across the Tetris EMEA business.  A working knowledge of French, German, Spanish, Italian, Czech, Portuguese or Polish will also be of value.