Job Opportunities at Kerry

About the Role:

The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Care Specialist will always be pro-active to customer requirements, (both internal and external) and manage customer requests efficiently and direct their efforts to maximise the customer experience.

Key Responsibilities:

• Maintain professional, timely and effective communication with our customers
• Apply order fulfilment methods in order to achieve accurate and efficient order processing
• Identifying and implementing the business rules and procedures
• Responsible for all aspects of account administration, account queries and commercial support
• Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
• Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
• Create and enhance the buying experience of our customers through professional service using systems and applying processes
• Maintain up-to-date knowledge of products, customers, processes and suppliers
• Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
• Support the gathering of information to assist the implementation of improvements
• Remain fully flexible to meet business requirements and demands

Customer Support & Operational support

• Capturing of orders onto SAP
• Changes to orders maintained
• Sales order confirmations timeously sent
• Weekly open order reports
• Providing full and concise feedback pro-actively
• Going the extra mile to WOW customers
• Adhering to SLA’s and KPI’s per Kerry strategy
• Liaising with sites via cockpits on changes to orders or escalations
• Fully utilising Salesforce for all communication
• OTIF management
• Handling returns on SAP
• Build relationships with Key Account managers and sites to create a culture of inclusivity
• Ensure we are adhering to business terms
• Following processes and business terms

Communication:

• Excellent communication and telephone skills
• Strong interpersonal skills
• Ability to deal with conflict situations
• Dynamic team player
• Ability to work under pressure and follow through on tasks
• Ability to take ownership and apply knowledge with confidence
• Commitment to company vision, values, core philosophies and ethics
• Driving positivity and culture of team work

Problem solving and decision making:

• Analysis
• Judgement and Decision Making
• Reasoning
• Verbal and Written Communication (including Listening)
• Influencing and negotiation
• Professional and Technical Skills
• Motivating People
• Monitoring and measuring

Qualifications, Skills & Experience:

• Diploma/Degree in a related field of study with at least 3 to 5 years’ experience in a contact centre/customer service role, preferably in a manufacturing environment 
• Computer literacy - MS Office, Word, Excel & Internet 
• Ability to use ERP System preferably SAP and salesforce
• Experience in handling customer queries and problem-solving 
• Understanding order to billing process

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About the Role:

The Production Graduate will have a fantastic opportunity to learn from our manufacturing experts within the business and also get the experience of working cross functionally, which will build your cross-enterprise knowledge of the business.The incumbent will learn about the Kerry business drivers, measures and Key Performance Indicators (KPI’s), its process capability, products, and customers. 

Key Responsibilities:

• Support the Site Strategic Agenda 
• Ensure the successful implementation and embedding of the Kerry Manufacturing Standard
• Learn how to become an empowered people leader
• Work on projects from capital investment to process improvement initiatives ensuring that best practice project management principles are followed
• Facilitate and support management teams involved in major transformational projects
• Understand the role manufacturing has to play in contributing to the overall Sustainability agenda

Qualifications, Skills & Experience:

• Chemical Engineering/Industrial Engineering/Operations Management or related Qualification
• Individuals who are people centric, natural leaders and have a passion for food
• A strategic, problem-solving mindset and an energy and enthusiasm to support our dynamic business
• MS Office – Excel Intermediate, Word, Powerpoint
• SAP exposure will be advantageous 
• An excellent communicator with a proactive approach 

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About the Role:

The Electrician will perform highly skilled maintenance, installation, repair and troubleshooting work involved with electrical systems. Electrical work may be performed in a number of areas including heating, refrigeration, motors, fire alarms, and generator equipment. The role entails technical application of electrical principles and preventative and reactive repairs to equipment in the facilities and assists the operations team on day-to-day issues and opportunities related to maintenance, safety, quality, throughput, reliability, and cost.

Key Responsibilities:

• Installs, services and repairs lighting fixtures, electrical panels, outlets and wiring. 
• Operates power hand tools and other specialized electrical equipment. 
• Installs, repairs and services specialized electrical equipment and machinery. 
• Constructs and maintains service equipment. 
• Reads electrical circuit diagrams. 
• Requisitions material and supplies from stockroom; calls vendors to discuss needs for parts and supplies and recommends purchases and suppliers. 
• Transfers primary power from one power source to another. 
• Installs conductors, splices cable, builds terminations and does necessary hook-up for primary power lines. 
• Diagnoses causes of electrical problems or failures for the purpose of identifying equipment and/or systems repair.
• Informs personnel regarding procedures and/or status of work orders for the purpose of providing information for making decisions, taking appropriate action and/or complying with health and safety regulations.
• Inspects electrical systems and their components for the purpose of evaluating condition, identifying necessary repairs and recommending preventive maintenance.
• Installs electrical system components (e.g. lighting, alarms, electrical panels, switches, circuits, timers etc.) for the purpose of providing enhanced and/or upgraded electrical capabilities.
• Monitors the electrical work of outside contractors.
• Repairs electrical components and/or systems (e.g. motors circuits, transformers, generators, compressors, switches, intercom systems, cafeteria kitchen equipment, etc.) for the purpose of ensuring a safe working condition.
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of items required to complete the necessary installation and/or repair.

Qualifications, Skills & Experience:

• Welding skills
• ISO drawing skills
• Mechanical skill set for working on equipment
• Advanced mechanical trouble shooting skills
• Demonstrates strong integrity in placing safety, the environment, and quality ahead of production volume
• Ability to read and understand equipment drawings and other technical documents
• Skilled in the use of SAP, MS Office (Word, PowerPoint, Excel) required
• Degree in mechanical engineering technology or a related technology is desired. Alternative work experience in Machine repair and maintenance (minimum 2 - 5 years) in a Manufacturing environment
• Strong technical, interpersonal, and problem-solving skills are required to be successful in this job

Competencies:

Leadership

• Desire to lead, influence and coach others
• Good team player
• Strong work ethic; self starter; results orientated
• Good ability to plan and anticipate
• Ability to work in an operational/functional matrix organisation
• Good communication and relationship building skills

Communication

• Communication – written & oral/ability to communicate complex ideas concisely.
• Active listening
• Problem Solving/Decision Making
• Analytical & Interpretation skills
• Decision making & judgment
• Problem Solving - enquiring mind, lateral thinking

Problem Solving/Decision Making

• Analytical & Interpretation skills
• Decision making & judgment
• Problem Solving - enquiring mind, lateral thinking

Essential Requirements

• Trade tested and qualified with at least 3 to 5 years of Electrical experience in Food or FMCG industry
• Artisan Minimum N3
• Physically able
• Take instructions / communicate in English
• Willing to make a contribution as a member of the operations team

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About the Role:

The Customer Care Manager is a self-starter with ambition, vision and a commitment to excellence in a dynamic business environment, whose role is to achieve and sustain growth and drive efficiencies and improvements on a long-term basis in the Customer Care function. This role requires an experienced professional with a full understanding of the area of specialization, resolving a wide range of issues in creative ways.  Furthermore, the successful candidate will be able to demonstrate the ability to drive internal sales with full ownership of volume, revenue, and gross margin delivery through a combination of an in-field and in-office team. 

Key Responsibilities:

• Continuous development of service level standards, focused on response times and issue resolution, with a speed to market mentality that is aligned with Supply Chain’s core foundation of consistency, sustainability and communication
• Manage hiring, training, retention and performance of the Customer Care team
• Work effectively with all peers and stakeholders from Commercial / Sales, Finance, Supply Chain and Operations to negotiate and influence customer improvements, in turn driving a ‘sales through service’ mentality
• Ensure Customer Care activities / initiatives support and enhance the objectives of the organisation, including customer correspondence policies and strategies related to quality and efficiency of customer support
• Monitor business and process metrics to measure and manage the effectiveness of the Customer Care team
• Maintain in-depth working knowledge of the company’s brands, systems and processes
• Own and improve our Net Promoter Score through deliberate customer engagement actions and plans

Qualifications, Skills and Experience:

• Minimum requirement of a Bachelor's degree in a relevant field of study with at least 6 years’ experience of managing teams in the area of Customer Care / Sales Support for a global organisation 
• Customer care experience within a manufacturing background is essential 
• Strong strategic and customer focused mentality with a clear understanding of the wider issues impacting the relevant markets
• Proven relationship management experience at a senior, strategic level role
• Established track record of exceeding targets, in a quality-led, legislative-compliant environment
• Proven experience in leading and managing complex projects in a structured approach 
• Excellent English speaking and writing skills, proficient in other local languages an advantage
• In-dept knowledge and experience in the SAP ERP system

Competencies:

• Extraordinary customer-focus and service orientation 
• Advanced troubleshooting and multi-tasking skills
• Influential relationships skills - able to leverage relationships to deliver service improvements
• Demonstrated ability to motivate people, assess and develop employee skills  
• Positive, proactive, and energizing personality 
• Cultural awareness, understanding and effectiveness
• Resilient, able to work under pressure in a fast-paced environment