Job Opportunities at Mango5

RESPONSIBILITIES:

• Respond to all inbound telephone calls for Company-wide inquiries.
• Engage with customers via phone, e-mail, chat, and/or social media to resolve questions or concerns.
• Assist customers with technical issues related to website navigation or mobile application.
• Maintain accurate and up-to-date information in respective databases.
• Collaborate with cross-functional teams and dispatch service requests to relevant departments.
• Make follow-up calls to leads, identify customer needs, and offer additional storage opportunities.
• Promote client-brand awareness by presenting additional storage services to meet customer needs.

REQUIREMENTS:

• 1-2 years of experience in a call centre or strong customer service/retail sales background
• Successful record of sales accomplishments, preferably in the self-storage or retail industry
• Ability to interface with new and existing customers, maintaining effective client relationships.
• Proven experience in navigating conversations with dissatisfied clients while remaining composed.
• Ability to multitask in a high-volume customer environment and manage competing priorities.
• Independent work capability with limited supervision
• Experience in turning leads into opportunities and achieving/exceeding sales goals.
• Strong negotiation, listening, and communication skills.
• Proficiency in computer use and relevant software applications (Zendesk, HubSpot, Site Link, Google Workspace, etc.)
• Matric
• Clear Criminal and ITC

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Key Responsibilities:

Customer Interaction & Support:

• Respond to all inbound emails, chats, and calls for company-wide inquiries.
• Connect with a high volume of customers via phone, email, chat, and/or social media.
• Address customer inquiries, incidents, requests for assistance, and payment processing.
• Assist customers with technical issues related to website navigation or mobile applications.
• Resolve and de-escalate customer issues promptly and efficiently. 

Database & CRM Maintenance:

• Maintain and update databases with accurate information.
• Continuously update our CRM with detailed customer information and organize data for efficient incident management.

Collaboration & Escalation:

• Collaborate with cross-functional teams and dispatch service requests or incidents.
• Escalate interactions when necessary and provide feedback on call issues.

Performance Review & Monitoring:

• Meet and exceed daily, weekly, and monthly call KPI benchmarks.
• Continuously monitor personal KPIs and prepare performance tracking updates for management.

Requirements:

• Minimum of 1-2 years of experience in a call center environment or a strong background in customer service and/or retail sales.
• Proven ability to interface with new and existing customers effectively.
• Experience handling dissatisfied clients while staying composed and objective.
• Success in high-volume customer environments.
• Ability to multitask and manage time effectively.
• Ability to work independently with limited supervision.
• Experience turning leads into opportunities and upselling services.
• Proven track record of achieving sales goals.
• Adaptability to a constantly changing and fast-paced environment.
• Strong listening and negotiating skills.
• Excellent verbal and written communication skills.
• Proficiency with computer applications, including Zendesk, HubSpot, SiteLink, and Google Workspace (advantageous).
• Matric
• Clear criminal record

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Key Responsibilities: 

Opportunity List Quality Control / CRM Maintenance:  

• Keep our opportunity list updated with new properties based on mergers ins and acquisitions criteria.
• Continuously update our CRM with detailed property information and organize weekly and monthly opportunity lists for cold-calling efforts.

 Cold Calling:  

• Introduce our company, the mergers ins and acquisitions process to property owners.
• Use HubSpot and ZenDesk to compile lists of properties to call within your assigned territory.
• Meet daily and weekly call KPIs, taking detailed notes on discussions and potential sale status.

 Warm Lead Generation: 

• Inquire about the property owner's availability for follow-up by our mergers ins and acquisitions core team.
• Document the owner's contact information and interest in selling the property, and funnel warm leads to the assigned mergers ins and acquisition territory account manager.

 Performance Review / Monitoring:  

• Meet and exceed daily, weekly, and monthly call KPI benchmarks.
• Continuously monitor personal KPIs and prepare weekly/monthly performance tracking updates for the director of merger ins and acquisitions

Requirements: 

• Minimum of 2 years of proven B2B sales experience, preferably in the USA market.
• Minimum of 2 Years of proven B2B lead generation experience (advantageous)
• Strong understanding of CRM systems, preferably HubSpot and Zendesk.
• Excellent cold-calling skills and ability to engage in productive conversations.
• Ability to organize and prioritize leads with attention to detail.
• Excellent communication skills, both written and verbal.
• Self-motivated with the ability to work independently and as part of a team.
• Experience in real estate or storage facility sectors is a plus.
• Matric
• Clear criminal record 

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Requirements

Essential Skills:

• Attention to detail.
• Demonstrate ability to achieve in a target-focused environment.
• Ability to multitask, work to tight deadlines, and possess good analytical skills.
• Experience in prioritizing workloads.
• Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
• Maturity to deal with difficult situations with a smile and empathy.
• The ability to work under pressure within busy times yet still provide exceptional service.

Requirements: 

Min Entry Level Experience:

• Customer Service: 1 year
• Experience working with UK/USA clients
• Contact Centre Experience: 1 year
• Experience working in a KPA/Target driven environment
• No Criminal Record

Qualifications:

• Matric

Key Roles/Duties:

• Answering a variety of incoming calls promptly, delivering a professional and efficient service
• The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
• Performing administrative functions associated with booking appointments and dealing with and resolving queries.
• Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
• Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
• Re-arrange patient appointments within set KPIs/SLAs
• To provide non-clinical advice about clinic appointments and preparation
• To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
• Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

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RESPONSIBILITIES:

• Coordinate with the Integration team to send Lease documents for new site acquisitions.
• Conduct outbound calls to obtain updated payment information.
• Manage outbound integration calls and follow-up correspondence for outstanding leases.
• Handle outbound and inbound collection calls for past-due accounts.
• Collaborate with the Customer Success team to resolve customer disputes and manage billing correspondence.
• Monitor customer payment databases daily for receivable status.
• Initiate lock-out and overlock procedures with Facilities Maintenance
• Execute procedures for towing, abandonment, eviction, and foreclosure.
• Prepare weekly collection reports and assist in collecting aged receivables.

REQUIREMENTS:

• 1-2 years of experience in high-volume collections.
• Experience in lease administration (Advantageous)
• Proven knowledge of Consumer Collections.
• Familiarity with accounting software.
• Ability to thrive in a changing and fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in computer use and relevant software applications (SiteLink, Google Workspace, etc.)
• Matric
• Clear Criminal and ITC