Job Opportunities at One&Only Resorts

Job Summary

• The responsibilities of the Hotel Manager are to act as the Primary Strategic business leader of the property with responsibility for all aspects of the operations. Mainly includes managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment (ROI).  The Hotel Manager leads their team in the development and implementation of property wide strategies, ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations, builds key relationships with customers and is involved in the sales process.

Key Duties and Responsibilities

• Be responsible for the resort management in the absence of the General Manager.
• Understand and abide by all Government laws relating to the hotel.
• Be actively involved in enforcing compliance of all Kerzner International programs.
• Be well versed and knowledgeable of the hotels Fire Evacuation and Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Ensure service programs are in place and executed against
• Provide timely, real time feedback to management and colleagues on service and operational standards, including feedback on even the smallest service and operational details
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
• Review and follow up on property Market Metrix and Tripadvisor scores and comments and assist to provide feedback to customers
• Act as a project manager for the execution of capital improvements
• Provide coaching on operations
• Manage and sustain sales and marketing strategy for the property
• Establish property sales strategy, goals and action plans
• Manage relationships with decision makers at top accounts for the resort
• Develop innovative means for capturing new streams of revenue through property amenities
• Interact with in house guests to prospect for new sources of business
• Identify key revenue generating stakeholders and customers and communicate information to sales offices
• Coach and reinforce a colleague selling strategy that takes advantage of property amenities
• Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and colleague engagement data
• Assist Heads of Department in preparing annual departmental operating budgets,  capital expenditure and labour budgets
• Control and analyze departmental costs to ensure performance is within budget
• Review and work with appropriate revenue management reports
• Prepare and present reports for executive committee and board members using financial or performance data
• Conduct property critique
• Conduct annual business reviews
• Ensure ongoing development of managers with respect to recruitment, performance appraisals, counseling, coaching, training and disciplinary action
• Monitor local hiring and compensation trends for similar positions through benchmarking
• Ensures that the organization understands any change in fundamentals
• Support recruitment efforts from various sourcing channels through Human Resources
• Attend/lead daily morning briefings and any other meetings as scheduled
• Undertake additional duties as requested by the Managing Director of the resort.
   

Skills and Requirements

• A Three-year college degree or equivalent education/ experience.
• Four to five years of employment in a related position in a luxury hotel or resort.
• Requires advanced knowledge of the principles and practices within the Rooms Division/Food & Beverage/Hospitality profession.  This includes the knowledge required for management of people and complex problems.
• Ability to study, analyze, and interpret complex activities.
• Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
• Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
• Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
• Knowledge of purchasing, inventory controls, supplies and equipment
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Effective change management skills
• Strong customer and colleague relation skills

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Job Summary

• Under the general supervision of the Executive Manager Maintenance, deals with the management of all administrative works of the Maintenance Department.

Key Duties and Responsibilities

• Prepare reports as required.
• Does all administration work including staff time sheets.
• Stock and OE control and orders
• Coordinate the arrival room checks and communicate effectively between housekeeping and the maintenance colleagues.
• Is responsible for proper filing system, especially for the Executive Manager, Maintenance.
• Constantly suggest new creative ideas for constant improvement of the Maintenance Department.
• Follow up on all the correspondences for the Executive Manager, Maintenance.
• Maintain confidentiality of all information of the resort.
• Is willing to perform any other tasks/functions in Maintenance Department and works as a team with other colleagues.
• Perform any additional duties and/or special projects, as may be requested by the Executive Manager, Maintenance
• Stay updated with developments in the field of engineering administration functions.
• Keep abreast with employee welfare concerns and career development/succession plans.
• Is responsible for the drafting and the typewriting of memos, mails, electronic messages and other documents and reports/ratios, in the respect of the hot line of the company
• Ensure a better communication between the Maintenance Department and all other Departments in the resort and with guest
• Communicate and collaborates with the external/consulting contractors, and supplier
• Complete tasks of staff management, administrative and socia
• Communicate and collaborate effectively with the other services
• Take part in the meetings of the Maintenance Department
• Is responsible for writing down the minutes of meetings, and distribution of the files
• Is responsible for the maintenance of the engineering files, their follow-up, appointments with the management, and follow up on all phone calls for the Executive Manager, Maintenance
• Follow up on all plans of classification
• Is responsible for requisitions and takes care of all the office equipment
• Is responsible for cleanliness of the space office and its maintenance, at all times
• Attend and participate in team events.
• Participate in required training related to the job.
• Ensure correct orientation and training for new employees in the department.
• To effective communicate and maintain a favorable working relationship with colleges at all levels.
• Is responsible for the people soft requisitions for the department.
• Assure professional attitude towards guest and colleges at all times. 
• To provide an effective structure for communication within the department at all levels. 
• Lead by example, inspire and motivate those around through enthusiasm and inspire and guide others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind.  
• Report incidents of breakages, equipment repair and maintenance to Department Head.
• To be conscious and responsible regarding energy and water conservation
•   To ensure that company and statutory hygiene standards are maintained in all work areas.
• To be fully aware about all health and safety, fire and emergency procedures
• Responsible to report any potential hazardous situations within the work place.
• Maintain a high standard of appearance and grooming at all times, as per One&Only standard. Maintains highest levels of personal hygiene at all times.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values.
• At all times to project a favorable image of One&Only Cape Town and One&Only Resorts to the public.
• Practice proper telephone etiquette with colleagues and resort’s guests.
• Ensure all activities are carried out honestly, ethically and within the parameters of the South African Law.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages are a distinctive advantage
• To be able work well under pressure
• 2 year experience in a similar capacity
• Should be positive and flexible to different duties and able to work shifts.
• Computer literate (Microsoft office, Opera)