Hotel Manager at One&Only Resorts

Job Summary

• The responsibilities of the Hotel Manager are to act as the Primary Strategic business leader of the property with responsibility for all aspects of the operations. Mainly includes managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment (ROI).  The Hotel Manager leads their team in the development and implementation of property wide strategies, ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations, builds key relationships with customers and is involved in the sales process.

Key Duties and Responsibilities

• Be responsible for the resort management in the absence of the General Manager.
• Understand and abide by all Government laws relating to the hotel.
• Be actively involved in enforcing compliance of all Kerzner International programs.
• Be well versed and knowledgeable of the hotels Fire Evacuation and Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Ensure service programs are in place and executed against
• Provide timely, real time feedback to management and colleagues on service and operational standards, including feedback on even the smallest service and operational details
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
• Review and follow up on property Market Metrix and Tripadvisor scores and comments and assist to provide feedback to customers
• Act as a project manager for the execution of capital improvements
• Provide coaching on operations
• Manage and sustain sales and marketing strategy for the property
• Establish property sales strategy, goals and action plans
• Manage relationships with decision makers at top accounts for the resort
• Develop innovative means for capturing new streams of revenue through property amenities
• Interact with in house guests to prospect for new sources of business
• Identify key revenue generating stakeholders and customers and communicate information to sales offices
• Coach and reinforce a colleague selling strategy that takes advantage of property amenities
• Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and colleague engagement data
• Assist Heads of Department in preparing annual departmental operating budgets,  capital expenditure and labour budgets
• Control and analyze departmental costs to ensure performance is within budget
• Review and work with appropriate revenue management reports
• Prepare and present reports for executive committee and board members using financial or performance data
• Conduct property critique
• Conduct annual business reviews
• Ensure ongoing development of managers with respect to recruitment, performance appraisals, counseling, coaching, training and disciplinary action
• Monitor local hiring and compensation trends for similar positions through benchmarking
• Ensures that the organization understands any change in fundamentals
• Support recruitment efforts from various sourcing channels through Human Resources
• Attend/lead daily morning briefings and any other meetings as scheduled
• Undertake additional duties as requested by the Managing Director of the resort.
   

Skills and Requirements

• A Three-year college degree or equivalent education/ experience.
• Four to five years of employment in a related position in a luxury hotel or resort.
• Requires advanced knowledge of the principles and practices within the Rooms Division/Food & Beverage/Hospitality profession.  This includes the knowledge required for management of people and complex problems.
• Ability to study, analyze, and interpret complex activities.
• Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
• Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
• Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
• Knowledge of purchasing, inventory controls, supplies and equipment
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Effective change management skills
• Strong customer and colleague relation skills