Job Opportunities at Roche

The Position

• Roche Diagnostics in Midrand is a National Account Lead to lead the strategic delivery of the overall territory team and business to grow market share.

Key Responsibilities

Strategic Planning

• Develop the business plan to support delivery of the affiliate’s strategic direction and budget targets by supporting the development of allocated account and account business plans, aligning with the overall strategy annually.
• Manage sales of key customers by reviewing and analyzing key customers sales in conjunction with the sales team, identifying any issues, gaps in performance or other anomalies, providing support to develop solutions and overseeing implementation with the sales team as required.
• Optimally manage resources (sales team, budgets, etc.) by utilizing and deploying resources in order to achieve the set targets daily. 
• Provide input to the definition of the action plans for the specific business area by managing that all sales plans and objectives are aligned to the overall strategic vision and direction as required.
• Develop and implement new tools and local KPI’s by interpreting global tools and KPI’s, customising as per local needs and business requirements and implementing as required.
• Create additional tools and KPI’s when required by identifying need, engaging with business, developing and implementing as required.
• Monitor market and customer movements by maintaining awareness and reacting effectively and proactively to these changes through the application of market intelligence and alignment of the sales strategy as required.

Operations Planning and Management

• Manage effective and professional service delivery in line with the set Roche business principles to all customers by monitoring, mentoring and coaching sales team on an ongoing basis.
• Manage, coordinate and partake in the strategic aspects of specific key accounts, stakeholders and executives by participating in meetings, engaging with individuals and providing input to sales team as required.
• Manage customer engagement and communications by tracking sales team activities, reviewing metrics and addressing any issues as and when required and quarterly.
• Manage sales and profitability target achievement by tracking sales team activities, reviewing metrics and addressing any issues as and when required and monthly.
• Manage the budget and expenditure by reviewing expense requests, authorizing expense claims and tracking against budget and Roche policies and procedures monthly.
• Manage the Sales Conferences and Cycle Meetings by planning meetings and informing the key priorities, contributing to the meeting quarterly and as required.
• Monitor and manage the Sales teams’ territory knowledge and understanding by reviewing and analyzing information, identifying trends and patterns, identifying areas for improvement, addressing issues and implementing corrective action as required. 
• Manage sales performance by identifying performance trends and anomalies, managing the implementation of corrective actions timeously and limiting any possible negative impacts on sales performance and / or Roche as required.
• Manage the CRM system information by monitoring the quality and accuracy of data inputs, addressing any issues and resolving any queries as required.
• Prepare monthly reports including management reports by reviewing and consolidating report inputs, undertaking required analysis, preparing reports and presenting within required deadlines.

Stakeholder Management

• Build customer relationships by participating in Roche and industry events, identifying and engaging with executive decision makers, understanding market trends and provide feedback and input as required.
• Identify sales data trends at a territory level by extracting the sales data, undertaking the analysis, identifying trends and variances and engaging with this information and providing reasons monthly.
• Maintain effective internal relationships by engaging with relevant individuals and departments, influencing alignment and mobilisation towards territory strategies, providing information and feedback and addressing any queries as required. 
• Maintain relevant product, industry and sector knowledge by engaging with the market players including but not limited to competitors and customers, analysing information and activities, identifying issues and trends and providing feedback to the relevant individuals or departments as required.
• Participate in Global and EMEA working groups by contributing to forums and providing feedback to the broader team as required.

Staff Leadership and Management

• To define the staff requirements, resourcing the team by retaining, recruiting, selecting and appointing staff as required, inducting new staff members, monitoring and managing performance and managing staff development.
• A full job description will be made available to candidates invited to the interview process.

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: NQF 7/8 in commerce, sales, marketing, medical sciences or similar.
• Required Experience: At least 5 years pharmaceutical or medical diagnostic or pharmaceutical commercial experience with at least 2 years management experience.

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The Position
Impact Healthcare!

• Join us as a Biostatistician at Roche Diagnostics Cape Town and apply your passion for informatics and data analytics to solutions that are enabling the actualisation of personalised medicine and precision healthcare. The position is within Clinical Biostatistics, which is part of the Computational Science and Informatics (CSI) functional area. Our department supports the technical development of new medical tests and their evaluation in submission studies. We strive for providing doctors and patients with the best support available for diagnosis and treatment of diseases with an urgent, but yet unmet medical need. Your functional leadership will be in Penzberg, Germany but you will join and interact with local CSI colleagues in the Bioinformatics team. You will benefit from broad exposure to the global CSI organisation’s diverse activities.

Join us in delivering a valuable contribution to society according to our motto “Doing now what patients need next”.

What does a typical working day look like?

Note that due to the pandemic, we currently work in a hybrid mode, with at least one day per week on site, and the rest from home.

• 8:00 am – Today, you have your first meeting with Regulatory Affairs and Clinical Operations. The feedback from the authorities on the submission of a study is discussed.
• 9:00 am – Test development in Germany calls you. An assay shows a negative component of variance. You explain the background for this finding. Overall, precision is worse than expected. You evaluate the factors that may be responsible for this, and provide an analysis report.
• 12:00 noon – Lunch break with colleagues in the cafeteria, if you are on site. A coffee with your colleagues helps you start the second half of your day.
• 1:00 pm - A meeting with a US Study Manager about the design of an upcoming study is in the calendar now. You want her approval for the primary analysis so that you can finalise the sample size calculation for the statistical analysis plan.
• 2:00 pm - Then you proceed with developing your R package for test development. You add functions and document in parallel the requirements for their validation in the document management system.
• 4:00 pm – Your next meeting is with your study team. You present your results of an interim analysis of a study, discuss its impact on the project with the team and assign action items.
• 5:00 pm - It’s time to finish up and see what is planned for tomorrow.

How can you actively contribute to our team with your knowledge and experience?

• You have a Masters in (Bio-)Statistics, Data Science, Bioinformatics or another quantitative discipline. An advanced degree is highly preferred and post Masters experience would be a plus.
• You are open to new solutions, and you are confident that you can contribute your statistical expertise and analytical skills to your projects.
• You are proficient in programming, ideally in R or SAS.
• Ideally, you have gained experience in modelling statistical problems in an industrial environment.
• You are familiar with regulatory requirements for planning and analysing clinical studies; ideally, you already have practical experience.
• You are able to explain complex statistical topics in a plain way to your customers.
• You enjoy presenting your work to the project team in an explanatory way and to stand to your opinion.
• You appreciate teamwork with scientists from very diverse fields, are able to consider their needs and to develop solutions together.
• Your English is fluent, both spoken and written.
• If you are also willing to take occasional business trips (10%), e.g. to Switzerland and the US, we are the right place for you.