SANBS is a not-for-profit organisation; therefore, ownership of its assets does not vest in its members. In the event that SANBS should stop operating, its assets would have to be transferred to an organisation with similar goals and objectives. SANBS provides an essential service within South Africa and is rated amongst the best in the world in the provi...
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Introduction
- An opportunity has become available for a Blood Bank Technologist.
- The incumbent will perform routine testing functions in Blood Banks including but not limited to, compatibility, post natal and preliminary transfusion reaction investigations.
- To check and verify test results performed by Registered Blood Bank Technicians, Registered Trainee Technicians and Registered Student Technologists.
Job description
Key Performance Areas
- Operational objectives
- Specialist Technical functions
- Quality and Risk objectives
- Instrument and Laboratory Maintenance
- Customer relations
Special Requirements:
Job Specific Requirements:
- Overtime as required
- Night shift and weekend duties as rostered
- Occasional local and national travel
Person Specific Requirements:
- General physical health and reasonable endurance and mobility
- Person cannot be colour blind
- Details conscious
- Proficient eye-sight
Competencies:
Cognitive:
- Analytical Thinking and Attention to Detail
- Problem Solving
- Judgement and Decision Making
Personal:
- Ethical Behaviour
- Personal Development
- Flexibility/Adaptability
- Excellence Orientation
- Drive and Belief in the cause
Interpersonal:
- Customer Service Orientation
- Relationship Building
- Communication
- Engaging Diversity
- Teamwork
- Knowledge Sharing
Professional/Technical:
- System Competence
- Laboratory Skills
- Blood Grouping Skills
- Administrative Skills
Principles of Excellence:
- Customer Service Orientation
- Ethical Behaviour
- Excellence Orientation
- Engaging Diversity
- Teamwork
Minimum requirements
- HPCSA Registered Medical Technologist (Blood Transfusion)
- Experience as required for HPCSA registration as Medical Technologist (Blood Transfusion)
Apply by: 5 August 2025
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Introduction
- Qualified Blood Bank Technician To perform routine testing functions (manual and automated) in blood banks including but not limited to, compatibility, post-natal and preliminary transfusion reaction investigations according to Standard Operating Procedures and the Standards of Practice for Blood Transfusion in South Africa.
- Qualified Blood Bank Technologist To perform routine testing functions in Blood Banks including but not limited to, compatibility, postnatal and preliminary transfusion reaction investigations.
- To check and verify test results performed by Registered Blood Bank Technicians, Registered Trainee Technicians and Registered Student Technologists.
Job description
Qualified Blood Bank Technician
KPA 1 Operational Objectives
- Perform all operational functions (manual and automated) according to Standard Operating Procedures (SOP) and within the required timeframes:
- Check blood and blood product stock levels. Report expired units.
- Receive reagents and proficiency tests and store them in designated areas at the correct temperature.
Dispose of waste according to SOP:
Prepare documentation for waste traceability:
- Collect and place medical waste containers in the designated area daily for removal and disposal by the approved waste removal company.
- Check weighing of waste by the waste disposal company.
KPA 2 Instrument and Laboratory Maintenance
- Perform daily cleaning of work area, cold rooms, fridges, freezers and all blood banking equipment according to SOP and record the information.
- Check that all equipment and instrumentation is in working order. Report any defects to the Supervisor.
- Monitor the temperature of all equipment used to store blood and blood products and record the information. Report any problems to the Supervisor.
KPA 3 Quality and Risk Objectives
- Ensure that all policies, documentation and SOPs are read, understood and maintain competency.
- Comply with Standard of practice, SHEQ and accreditation requirements.
- Contribute to and participate in continuous safety and quality improvement.
- Perform processes to ensure that the number of minor and major deficiencies amount to less than the agreed amount per site.
KPA 4 Customer Relations
- Document customer complaints / Compliments / queries and forward documentation to the Supervisor.
- Interact professionally and courteously with internal and external customers.
Blood Bank Technologist
KPA 1 Operational Objectives
- Perform all operational functions (manual and automated) according to Standard Operating Procedures (SOP) and within the required timeframes:
- Report situations where the critical and non-critical consumables are not available after hours to the Blood Bank (BB) Supervisor.
- Deputise for Shift Supervisor/BB Supervisor when absent or unavailable.
- Receive reagents and proficiency tests and store them in designated areas at the correct temperature.
Dispose of waste according to SOP:
- Prepare documentation for waste traceability:
- Collect and place medical waste containers in the designated area daily for removal and disposal by the approved waste removal company.
- Check weighing of waste by the Waste Disposal Company.
KPA 2 Specialist Technical functions
- Check and verify test results performed by registered technicians, registered trainee technicians and registered student technologists.
- Assist BB Supervisor with training and competency assessments.
- Perform secondary testing, including but not limited to, problem cross matches, postnatal, antibody investigations and preliminary transfusion reaction investigations within required timeframes and according to SOP specifications.
KPA 3 Quality and Risk Objectives
- Check equipment to ensure that all instrumentation and equipment is in working order according to SOP criteria.
- Check blood and blood product stock levels, including identifying and reporting of expired units.
- Ensure that all policies, documents and relevant SOP’s are read and understood and maintain competency for the stipulated standard operating procedures.
- Comply with standards of practice, accreditation, QC testing, proficiency testing and safety requirements and contribute to and participate in continuous quality improvement.
- Strive to remain well informed of current developments to promote knowledge sharing as well as to ensure acquisition of required CPD points according to IPA specifications.
- Assist the BB Supervisor with Risk tasks allocated within the agreed timeframes.
KPA 4 Instrument and Laboratory Maintenance
- Perform daily cleaning of work area, cold rooms, fridges, freezers and all blood banking equipment according to SOP and record the information.
- Check that all equipment and instrumentation is in working order. Report any defects to the Supervisor.
- Monitor the temperature of all equipment used to store blood and blood products and record the information. Report any problems to the Supervisor.
KPA 5 Customer relations
- Document customer complaints / compliments / queries and forward documentation to the BB Supervisor.
- Interact professionally with medical staff and ensure an adequate and efficient response to routine queries.
KPA 6 General Functions
- Perform Shift Supervisor functions and other related duties when required so as to facilitate the efficient running of the laboratory.
- Perform miscellaneous routine laboratory tasks and other job-related duties when required by the supervisors and other senior staff so as to facilitate efficient running of the laboratory.
- Attend meetings to ensure that relevant information is acquired.
SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)
- Overtime as and when required.
- Shift work and weekend duties as scheduled.
- Occasional local and national travel.
- Call out system.
- General physical health and reasonable endurance and mobility.
- Proficient eye-sight.
Minimum requirements
Education
- HPCSA Registered Biomedical Technician / Technologist (Blood Transfusion).
Experience and knowledge requirements
- As per HPCSA registration requirement as Medical Technician / Technologist (Blood Transfusion).
- Other (knowledge and skills), e.g. understanding of relevant legislation; knowledge of relevant company procedures.
- Computer Literacy in MS Word, Excel and Outlook.
SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)
- Overtime as and when required.
- Shift work and weekend duties as scheduled.
- Occasional local and national travel.
- General physical health and reasonable endurance and mobility.
- Detail conscious.
- Proficient eye-sight.
- Person cannot be colour blind
Apply by: 6 August 2025
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Introduction
- South African National Blood Service has an opportunity for a Phlebotomist in the blood collection department.
- The purpose will be to collect quality safe blood according to specific targets
Job description
Key Responsibilities
- Assists in efficient clinic preparation and closure to achieve blood collection targets.
- Ensure that donor registrations are undertaken professionally, accurately, promptly and in a friendly manner.
- Undertakes Basic Physical Check/Assessment to correctly assess donor suitability for Donations.
- Ensure that Phlebotomy procedures are undertaken professionally according to Standard Operating Procedures and in a friendly manner.
- General Administrative Duties.
Competencies
- Analytical thinking and attention to detail
- Customer Service Orientation
- Relationship Building
- Communication
- Teamwork
- Professional Image and visibility
NOTE:
- All applications will be considered with reference to SANBS’ Employment Equity Plan
- Please consider your application unsuccessful should you not be contacted within three weeks after the closing date
Minimum requirements
- Qualified Phlebotomist.
- Current registration with HPCSA
- Current CPR Certificate to be renewed as required.
- Incumbent may be required to drive a company vehicle from time to time as per operational requirements.
- Current valid code 8 or 10 drivers license
- Must be prepared to work overtime, weekends and variable hours within the prescribed limits and conditions.
- The incumbent will be required to be on his/her feet for a lengthy period, to carry loads of up to 14kg and assist with loading and off-loading vehicles and able to climb stairs.
Apply by: 8 August 2025
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Introduction
- South African National Blood Service has an opportunity for a Clinic Supervisor in the blood collection department.
Job description
Primary Purpose of the job:
- To supervise the functioning of Collections Teams to achieve the following objectives
- Procurement of blood as per agreed targets.
- Correct treatment of donors and patients.
- Performing complex therapeutic procedures according to patient needs.
- Compliance to policies, procedures and standards of practice.
Key Responsibilities
- Supervise the collections team to achieve collection targets and maintain all quality standards, for all procedures performed at the site.
- Ensure excellent customer service.
- Ensure quality and risk management for area of responsibility.
- People managed to achieve operational objectives.
- Business planning and financial management
Competencies
- Analytical thinking and attention to detail
- Customer Service Orientation
- Relationship Building
- Communication
- Teamwork
- Practical Management
NOTE:
- All applications will be considered with reference to SANBS' Employment Equity Plan
- Please consider your application unsuccessful should you not be contacted within three weeks after the closing date
- Furthermore note that no advertisement may in any way make reference to /or exclude anybody based on race, gender etc.
Minimum requirements
- Registered Professional Nurse (RPN).
- 1 Year Blood Transfusion experience
- Current registration with SANC.
- Computer Literacy (Microsoft Office)
- Current CPR Certificate to be renewed as required.
- Incumbent may be required to drive a company vehicle from time to time as per operational requirements.
- Current valid code 8 or 10 drivers license
- Must be prepared to work overtime, weekends and variable hours within the prescribed limits and conditions.
- The incumbent will be required to be on his/her feet for a lengthy period, to carry loads of up to 14kg and assist with loading and off-loading vehicles and able to climb stairs.
Apply by: 6 August 2025
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Introduction
- The Incumbent will be responsible for the control and maintenance of stores reservations and stock transport orders at a Zone level and ensures the efficient and timeous delivery of customer service to internal stores customers. In addition handles order queries from customers.
Job description
Key Performance Areas
- Maintains And Controls Stores Reservations And Stock Transport Orders At A Zone Level
- Ensures Excellent Customer Service Is Delivered In A Professional And Friendly Manner
Competencies
- Judgement and Decision Making Skills
- Self Management
- Customer Service Orientation
- Computer Literacy.
- AdministrativeS kills.
- Stores and Inventory
- Problem solving
- Drive and Belief in the Cause
- Teamwork
- Ethical Behaviour.
- Attention to Detail/ Analytical Thinking
- Communication
- Excellence Orientation
- Planning, organising and Monitoring
- Engaging Diversity
- Teamwork
Minimum requirements
Education
- Grade 12.
- Computer Skills
Experience
- 2 years experience working with stock
- SAP experience
Apply by: 5 August 2025
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Introduction
- The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1 Financial
- Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
- Maintains and validates equipment to ensure that repairs are done timeously.
- Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
KPA 2 Customer Stakeholder
- Manages stakeholder relations at the blood drive and/or donor centre.
- Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
- Asks Donor to read pamphlets/posters before medical assessment.
- Helps donors to complete donor forms and clarify any query they might have.
- Addresses and/or report all complaints to the in-charge before or by the end of the shift.
- Ensures that customer needs and priorities are understood at all times.
- Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
KPA 3 Internal Processes
- Collects whole blood and/or apheresis units to meet assigned target.
- Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
- Assists with setting up the blood drive in time for the arrival of donors.
- Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
- Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
- Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
- Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
- Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
- Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
- Conducts confidential assessment (risk behaviour interview) with potential donors.
- Educates donors on high-risk behaviour.
- Prepares blood pack with the scale to ensure that correct volume of blood is collected
- Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
- Cares for donor during donation including providing refreshments and education.
- Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
- Completes all documentation post-donation and any additional reports/information as required.
- Provides post-donation care and advice.
KPA 4 Learning and Growth
- Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
- Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
- Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
KPA 5 Governance
- Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
- Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
- Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
- Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
Minimum requirements
Education
- Diploma / Degree in General Nursing Sciences.
- Code B or EB Manual driver’s license.
Experience and knowledge requirements
- 2 years Registered Professional Nursing experience.
Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
- Relevant SANBS policies and Procedures.
- Standards of Practice for Blood transfusion in SA.
Apply by: 6 August 2025
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Introduction
- The Incumbent will perform tasks to design, develop and implement business applications to be used in the organization by facilitating analysis of user needs.
- Ensure that change management methodologies in the organization are adhered to for initiatives undertaken.
- Highlight deficiencies and or opportunities identified on business systems to facilitate continuous improvement.
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1: Financial Perspective
KPI
Supply line manager with relevant information required for the annual budgeting process.
- OPEX.
- CAPEX.
- Get agreement for overtime to be worked to ensure cost effective operations in area of responsibility.
KPA 2: Customer Perspective
KPI
- Contribute to the creation of Service Level Agreements (SLA) with relevant stakeholders.
- Monitor Service Level Agreements.
- Ensure that own SLA targets are met.
- Investigate and report to line manager on non-compliance to set targets.
- Build relationships with key business stakeholders to facilitate healthy interdepartmental partnerships.
KPA 3: Operational Perspective.
KPI
Be fully versed with all ICT business systems in area of responsibility to facilitate advanced Tier I , II and III support to organisation.
- Prioritise work packages according to risk and impact to ensure that work packages are resolved according to SLAs.
- Ensure that appropriate analysis is done before attempting the resolution of a work package in order to facilitate efficient resolution as well as complying to set policies and procedures.
- Monitor adherence to SLA for allocated work packages and take appropriate action to address lagging items.
- Educate users in the appropriate use of business systems.
- Highlight identified problems via trend analysis to line manager so that appropriate actions can be taken to resolve identified problems.
- Identify opportunities in current business practices and highlight initiatives for business improvement.
- Challenge current business processes and explore ways in which inefficiencies can be rectified.
- Analyse and present re-engineering opportunities to the business users.
- Execute daily housekeeping tasks to ensure systems are operational as per agreed business SLA’s.
- Resolve identified issues within set limits.
- Execute preventative maintenance tasks to ensure system uptime is as per SLA.
- Contribute to departmental report according to agreed timelines highlighting successes and challenges.
- Facilitate Tier III system changes or enhancements according to set ICT change management methodology:
- Analysis of user requirement in great detail to ascertain a signed off functional specification.
- Elicit requirements from business users by facilitating meetings with users and making use of BABOK elicitation techniques.
- Document specification by making use of appropriate BABOK diagrams.
- Document business rules related to initiative.
- Prepare a technical specification and propose a solution that meets the initial user requirement.
- Develop technical specification by making use of defined best practices and set standardisation.
- Research and propose the most appropriate solution that will meet the initial user requirement.
- Update Disaster Recovery procedures and processes to incorporate changes.
- Document appropriate roll back plan should new initiative fail envisioned outcome.
- Develop test cases that will facilitate appropriate testing of proposed solution:
- Unit testing.
- User acceptance testing.
- Integration testing.
- Regression testing.
- Prepare training documentation and facilitate the process to ensure business users update relevant standard operating procedures related to proposed solution.
- Ensure adequate back out plans are in place should the new initiative not perform as intended.
KPA 4:Learning and Growth Perspective
KPI
- Participate in performance management and monitor own performance on an on-going basis to ensure set goals are achieved.
- Highlight learning and development needs to line manager so that relevant training initiatives can be sourced.
- Develop sufficient business knowledge and insight into the operations so that effective Tier I, II and Tier III support can be given.
- Ensure that training supplied by the organisation are attended according to set schedules and that where required exams are written and a pass mark achieved.
- Monitor time-keeping, absenteeism, leave and overtime to ensure adherence to Human Resources policies.
- Attend individual and group meetings on a regular basis to ensure regular two way communication.
- Liaise with industry colleagues to improve skills via user groups and seminars.
KPA 5: Governance, Control and Risk Compliance
KPI
- Contribute to the creation of Standard Operating Procedures (SOP) and or Policies relevant to the area or responsibility.
- Ensure compliance to SOP’s and policies by ensuring that training and competence are done before effective date.
- Ensure revision of documentation are done according to stipulated timeframes.
- Ensure compliance to notification system by ensuring that tasks allocated are performed within agreed timelines.
- Root Cause analysis are done effectively.
- Corrective Action Plans to be properly designed/implemented to prevent future occurrences.
- Assist with preparation for internal and external audits and participate in auditing process.
- Ensure audit findings are addresses within agreed time frames by analysing findings and putting appropriate mitigating actions in place.
- Contribute to risk management database by ensuring new risks are identified and recorded.
- Ensure mitigation actions are formulated, implemented and executed according to agreed timelines.
- Ensure users have the appropriate authorisations that will enable them to perform their duties.
- Authorisations to be audit as per agreed timelines.
- Contribute to the formulation and simulation of disaster recovery and business continuity planning.
KPA 6: Strategy Contribution
KPI
- Research and analyse the effectiveness and efficiency of existing processes and submit to line manager strategies for enhancing or further leveraging these processes.
- Collaborate with line manager to develop long term strategic plans in area of responsibility.
- Perform trend analysis and identify possible projects for inclusion in business planning.
- Assist line manager with implementation of approved business plans.
KPA 7: Project Management Participation
- KPI
- Contribute to the development of project plans for projects in area of responsibility.
- Ensure compliance to agreed timelines and budgets.
- Contribute to reporting on progress of projects.
- Attending meetings as and when required by project methodology
Competencies:
- Analytical Thinking and Attention to Detail
- Judgement and Decision Making
- Problem solving
- Planning Organising
- Big Picture Thinking
- Drive and Belief in the cause
- Ethical Behaviour
- Excellence Orientation
- Personal Development
- Customer Service Orientation
- Organisational Awareness
- Knowledge Sharing
- Teamwork
- Communication
- Systems Competence
- Computer Literacy.
- BECS.
- SAP.
- LIMS.
- Business and Financial Acumen
Minimum requirements
Education
- Diploma or Degree in Nursing and be registered as a Professional Nurse with the South African Nursing Council (SANC).
Experience and knowledge requirements.
- 2 years’ experience as a Donor Care Officer or Clinic Supervisor
- More than 1 year experience working directly with the ePROGESA application.
Apply by: 4 August 2025
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Introduction
- The Incumbent will manage the Facilities and Functions portfolio and to control the Switchboard and Reception, Facilities, condition and maintenance, Canteen; Meeting room support; Projects and administration functions within the Head Office portfolio according to policies and procedures.
- Provide administrative support to the Admin & Facilities Manager and extend support to the Zone Head of Admin (HOA’s) with regard to the management of outsourced services i.e. Switchboards; Cleaning, Hygiene and Pest Control; Lease management; Canteen services etc. to optimize and control costs.
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1: Manage And Control The Property And Facility Condition Management To Facilitate The Efficient Operation Of The Business
KPI
- Perform periodic site condition assessment in conjunction with Maintenance, Security and Safety and Environment department, prepare summary findings with corrective actions.
- Obtain costing against the remedial work, identify items that can be attended to via Opex and/or Capex budget for further discussion and approval by Line Manager and execute according to risk and priority assigned.
- Ensure that equipment, property maintenance and repairs are undertaken timeously by the Maintenance department or approved vendors, by coordinating with the Maintenance Department and Vendors on specific requirements.
- Identify and deal with approved vendors in conjunction with the Procurement department and to assist source potential qualifying vendors.
- Co-ordinate and manage office space and the planning thereof with relevant internal stakeholders, contractors, vendors, office movers, renovators, architects or any other professional services.
- Plan, manage and support office moves where required by liaising with internal employees, Safety and Environment, approved contractors and vendors.
- Manage the Facility equipment and coordinate timeous repairs or back up support against any breakdown by consulting with the relevant stakeholders.
- Set up agreements with suppliers in conjunction with Admin Support Supervisor and other support departments such as Procurement and Finance in support of a quick response plan to any planned or unplanned interruptions that may affect the facilities.
- Ensure all work done on the site, has followed the necessary Safety and Environment Policies and procedures, including but not limited to Safety file approval and the issuing of work permits as and when required.
KPA 2: Manage And Control the Meeting Room and Canteen Bookings To Ensure Efficient Customer Service In Support Of The Business Requirements
KPI
- Ensure all meeting rooms are inspected periodically and before and after use, initiate any repairs and maintenance to ensure all furniture, equipment, data, electrical and air conditioning is in good and safe working condition.
- Update and maintain an online booking system for the booking of meeting room facilities and Canteen orders, including equipment and catering equipment.
- Administer and manage the coordination of meeting rooms relating to bookings, preparing venues and servicing during functions, catering and cleaning.
- Ensure that the canteen, kitchens and all common areas are equipped and maintained.
- Manage and control the stock levels for each serviced area and ensure no out of stock situations.
- Manage and resolve conflict between meeting organizers and service providers as and when required.
- Resolve non-conformances to the relevant department for resolution.
KPA 3: Manage and Control the Facility General and Outsourced Services in terms of Switchboard and Reception, Canteen, Cleaning, Hygiene, Pest Control, General Waste, Gardening and Manage Outsourced Vendor Performance to Facilitate Efficient Operations to the Business.
KPI
- Ensure that the reception employees whether permanent or relief, reflects a positive image and
- maintain professional conduct at all times in support of the SANBS value and brand to both internal and external customers.
- Ensure Reception is supported at all times and fully equipped and equipment maintained.
- Administer, monitor and manage the Canteen, Cleaning and Hygiene, Pest Control, General Waste, Gardening Service contract performance against the Service Level Agreements in accordance to the industry standard and norms, and register any deviations with the provider and Procurement department.
- Establish and maintain good relationships with suppliers and service providers.
- Administer and ensure that service contracts billing and/or ad-hoc payments are reconciled and processed timeously by submitting processed invoices and/or cost re-allocation spread sheets against individual cost centres to the Finance department (i.e. creation of shopping carts, follow up on purchase order creation after approval, performing confirmations and follow up on Finance verification, payment and cost re-allocation by Finance).
- Manage onsite cleanliness and upkeep of the facilities or all areas (internal and external), including but not limited to the meeting rooms and all other shared spaces, outer buildings, grounds, etc.
- Ensure a proper tracking system in place for all accounts managed.
- Ensure that all filing of documentation is undertaken in an appropriate manner and up to date and easy to retrieve in support of any audits and/or any other request
KPA 4: Manage all Leases to Facilitate Efficient Business Operations
KPI
- Administer, monitor and manage all new lease agreements or lease renewals by ensuring proper process followed in terms of approval, vetting of terms and conditions and final sign off obtained.
- Administer and manage all Bank Guarantees required for leases by following process for preparing applications for sign off and onward processing by the relevant bank institute and final approval of draft guarantees.
- Maintain an updated detailed lease reporting system to ensure timeous renewals within the agreed Service Level Agreement is met.
- Manage all rental invoices and payments applicable to the Head Office supported sites, excluding Egoli Zone.
- Ensure continuous feedback on leases are provided to all relevant stakeholders.
KPA 5: Project Management – Minor Renovations
KPI
- Co-ordinate new projects/renovations within the scope of control, through the appropriate Procurement processes, project planning and project management, including order creation once project approved and awarded.
- Ensure all work done on the site, has followed the necessary Safety and Environment Policies and procedures, including but not limited to Safety file approval and the issuing of work permits as and when required
- Co-ordinate activities with internal and external service providers (risk assessments, induction, renovations etc.) prior to work order issued.
- Ensure consistent communication is upheld between all stakeholder to align all activities within the scope of work.
- Ensure work activities have minimal impact on the business operation by negotiating project activities execution with the onsite affected stakeholders and appointed service provider.
- Inspect work performed in conjunction with the relevant department (Maintenance/S&E, ICT, end user).
- Ensure that work is performed according to SANBS quality and safety standards, relevant regulations and legislations.
- Monitor project deadlines and ensure that the work is completed timeously and within the approved budget.
- Manage and obtain timeous approval against any variations that may arise against the planned projects by following the appropriate Procurement process.
- Process all invoices for payment as per inspection, approval and sign off from relevant stakeholders.
KPA 6: Provide Efficient Customer Service to Internal and External Customers
KPI
- Enable periodic Customer Service Surveys, both internal and external activated against the areas of support provided.
- Analyse survey response, prepare improvement response plan against internal surveys and obtain response plan from external providers, monitor and ensure execution of response plan/s are done with agreed timelines and manage the same as agreed with line manager and provider.
- Manage and respond to all customer service compliments, complaints and suggestions received through the service desk or any other platform as and when required.
- Resolve customer queries by identifying the customer’s needs and requirements and by extracting the relevant information, and providing solutions where appropriate, or forwarding queries to the responsible party, and following up on outcome.
- Maintain good relationships with all internal and external stakeholders at all times.
- Ensure professional conduct is maintained at all times.
KPA 7 : People Management
KPI
- Conduct performance management and monitor performance on ongoing basis through
- mentoring, coaching, and reviews according to agreed timeframes and take appropriate steps to correct problems.
- Track & drive individual development plans for all employee by identifying general training and employee development needs & ensuring that employees attend organised training programme.
- Deal with grievances, conflict and disciplinary issues and take appropriate corrective actions in accordance with SANBS Policy on matters related to misconduct & incapacity (performance & illhealth), with a view to improving productivity.
- Ensure regular two-way communication with employees on all general employees matters such as Principles of Excellence, team building, SOP’s, policy changes, etc. to ensure understanding, required competency as well as compliance with SOP criteria and Good Laboratory Practice Guidelines.
- Monitor and control employee time-keeping records, general and specific absenteeism trends and
- overtime worked to ensure adherence to SANBS HR policy and relevant legislation and take appropriate corrective action where necessary.
- Monitor the co-ordination and control of shift exchanges and employee leave and sick leave so as to ensure the provision of adequate personnel for cost-effective running of the department and submit required documentation to HR by the agreed day of the month.
- Recruitment and the selection of suitable candidates according to manpower plan R&S procedures and EE targets.
- Attend information meetings and appropriate training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing where relevant according to IPA specifications.
Competencies
- Cognitive
- Attention to Detail and Analytical Thinking
- Judgement and Decision Making
- Problem Solving
- Planning, Organising and Monitoring
Personal
- Drive and Belief in the Cause
- Ethical behaviour
- Excellence Orientation
Interpersonal
- Customer Service Orientation
- Relationship Building Skills
- Teamwork
- Communication
- Prof. technical
- Business and Financial Acumen
Technical skills:
- Contract Management Skills.
- Administration Skills.
- Logistical Management.
- Computer Literacy.
- Ability to think on his/her feet
- Leadership
- Motivating People
Minimum requirements
Education
- Grade 12.
- Office Administration Diploma / Facilities Management Professional Certification or any other relevant qualification.
Experience and knowledge requirements
- 2 years’ supervisory experience in Administration / Facilities or similar environment or
- 4 years continuous experience as Administrator or Specialist within Admin / Facilities or similar environment.
Other (knowledge and skills),
- Computer Literacy – MS Office.
- SAP and SRM
- company procedures.
- Health and Safety Act.
- HIRA / Permit to Work (will be advantages).
Apply by: 4 August 2025
Method of Application
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