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  • Posted: Apr 27, 2023
    Deadline: Not specified
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  • Tesla’s mission is to accelerate the world’s transition to sustainable energy. Tesla was founded in 2003 by a group of engineers in Silicon Valley who wanted to prove that electric cars could be better than gasoline-powered cars. With instant torque, incredible power, and zero emissions, Tesla’s products would be cars without compromise. Each new gener...
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    Service Advisors - Kokstad

    What You’ll Do

    • Communicate: You will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms.
    • Coordinate: You will act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit.
    • Collaborate: By partnering and collaborating across teams and departments you aim to ensure consistency in our customer experience.
    • Innovate: Creating the most innovative service experience on the market is a task without end date. You will be part of discovering improvement opportunities and contribute with creative ideas on how we can develop.

    What You’ll Bring

    • Customer-centric above all: Every day, at any time, you act with customer in mind. You have a clear background within customer service, and will contribute to the team’s ability to deliver an even better experience.
    • A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture.
    • Interested & dedicated: We don’t require you to be an automotive expert, but we expect you to have a genuine car interest and always be eager to learn more.
    • Excellent communicator: In English and Norwegian, you communicate clearly, concisely and respectfully.
    • Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems.
    • A team player: You'll be part of a diverse team that thrives on collaboration.
    • Safe to drive: We require you to hold a full Norwegian driver’s license.

    go to method of application »

    Workshop Supervisor - Bergen Kokstad (Norway)

    What You’ll Do

    • Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
    • Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
    • Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
    • Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
    • Oversee inventory management, making sure the workshop is tidy and well organized
    • Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
    • Hold daily meetings with the team, outlining expectations and workload for the day ahead
    • Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
    • Plan, prepare and distribute work to technicians based on skill level, capacity and resource
    • Motivate, lead and inspire the team in continuous improvements and efficiencies
    • Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases
    • Identify any training needs within the team and arrange relevant training courses as required
    • Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House and local Senior Management

    What You’ll Bring

    • Technical automotive background as a Service Technician is highly preferable
    • Ideally have experience of working with Electric Vehicles
    • Proven ability to lead by example and be innovative with processes and efficiencies
    • Analytical ability to understand and impact key performance indicators
    • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
    • Ability to motivate a team, to engage and facilitate others to achieve and succeed
    • A calm, considered approach with exceptional communication skills
    • Flexibility; willing to work both day and evening shifts
    • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
    • Good knowledge of MS Office
    • Able to communicate, read, and write effectively in the English language, and other local languages if required
    • Must have and continue to maintain a valid driving license and safe driving record

    go to method of application »

    Service Assistant - Kokstad

    The Service Assistant is a key contributor in the Tesla experience!

    What You’ll Do

    • Increase general productivity for the service center by supporting technicians, Parts operations and front of house staff
    • Test drive customer vehicles
    • Support the Service Technicians in performing their daily tasks faster
    • Deliver vehicles between production, service and sales operations
    • Clean vehicles (wash, wax, buff and detail vehicles)
    • Detail and vacuum interior
    • Expedite parts requirements as directed from Parts Operations
    • Clean shop and Parts operations
    • Work with miscellaneous tasks

    What You’ll Bring

    • A flexible team player: You like collaborating closely with different kinds of people.
    • An excellent communicator: You communicate clearly and respectfully in English and Norwegian
    • A skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time
    • Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
    • Safe to drive: We require you to hold a full valid driver’s license

    Method of Application

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Average Salary at Tesla
R 22K from 1 employee
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