Job Opportunities at Tesla

What You’ll Do

• Communicate: You will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms.
• Coordinate: You will act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit.
• Collaborate: By partnering and collaborating across teams and departments you aim to ensure consistency in our customer experience.
• Innovate: Creating the most innovative service experience on the market is a task without end date. You will be part of discovering improvement opportunities and contribute with creative ideas on how we can develop.

What You’ll Bring

• Customer-centric above all: Every day, at any time, you act with customer in mind. You have a clear background within customer service, and will contribute to the team’s ability to deliver an even better experience.
• A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture.
• Interested & dedicated: We don’t require you to be an automotive expert, but we expect you to have a genuine car interest and always be eager to learn more.
• Excellent communicator: In English and Norwegian, you communicate clearly, concisely and respectfully.
• Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems.
• A team player: You'll be part of a diverse team that thrives on collaboration.
• Safe to drive: We require you to hold a full Norwegian driver’s license.

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What You’ll Do

• Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
• Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
• Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
• Oversee inventory management, making sure the workshop is tidy and well organized
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
• Plan, prepare and distribute work to technicians based on skill level, capacity and resource
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases
• Identify any training needs within the team and arrange relevant training courses as required
• Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House and local Senior Management

What You’ll Bring

• Technical automotive background as a Service Technician is highly preferable
• Ideally have experience of working with Electric Vehicles
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Flexibility; willing to work both day and evening shifts
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Good knowledge of MS Office
• Able to communicate, read, and write effectively in the English language, and other local languages if required
• Must have and continue to maintain a valid driving license and safe driving record

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The Service Assistant is a key contributor in the Tesla experience!

What You’ll Do

• Increase general productivity for the service center by supporting technicians, Parts operations and front of house staff
• Test drive customer vehicles
• Support the Service Technicians in performing their daily tasks faster
• Deliver vehicles between production, service and sales operations
• Clean vehicles (wash, wax, buff and detail vehicles)
• Detail and vacuum interior
• Expedite parts requirements as directed from Parts Operations
• Clean shop and Parts operations
• Work with miscellaneous tasks

What You’ll Bring

• A flexible team player: You like collaborating closely with different kinds of people.
• An excellent communicator: You communicate clearly and respectfully in English and Norwegian
• A skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• Safe to drive: We require you to hold a full valid driver’s license