Job Opportunities at TFG (The Foschini Group)

Key Responsibilities:

• Scheduling of Assessments
• Confirming of All RMA Orders
• Scheduling of pick up and deliveries of completed RMA’s 
• Record confirmed customer details on the delivery schedule 
• Ensure that communication is provided to the staff that request deliveries for customers
• Ensure that all customers that are booked for assessments are to be contacted in the morning of the assessment.
• Effective teamwork and self-management
• Driver's license.

Experience and Qualifications:

• Grade 12 or NQF level 4 equivalence
• 1-2 years customer service experience
• Knowledge of RMA scheduling process 
• Upholstery background.

Skills

• Computer literate
• Must be able to handle conflict
• Customer service orientated
• Good verbal and written communication
• Teamwork and self-management
• Microsoft Office
• Good Administration skills   
• Great customer service.
• Problem-solving skills.
• Sense of fairness.
• Sense of order, planning ability.
• Strong personality.

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Tick the boxes below and you might just get a YES from us! 

• Aged between 18 to 28 years old 
• Matric (Preferable) Grade 10 (Lowest Grade) 
• Available and willing to work a fixed term 12-month contract 
• Should not have been employed permanently with a single employer continuously for more than 1 year 
• Should not be studying full time in the year of employment 
• Should not have participated or been registered on the YES programme before 
• Accommodation and transportation for the applicants own account (if applicable) 

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Job Description

• Are you passionate about our brands and would like to join a leading retailer?
• We are looking for high-energy and confident team members, who will help create positive energy and excitement around our brand and products. If you have a strong selling instinct and enjoy impressing Customers with your keen sense of style and creative eye, then this position is for you!

Responsibilities:  

• Being an ambassador for our brand and offering amazing guest experience. 
• Exceed our guests' expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest trends and technology 
• Searching out opportunities for new business 
• Assist with replenishing of stock and visual merchandising to ensure the store is ready for our guests. 

Requirements: 

• Grade 12 (Matric) 
• 2-3 Years Retail Experience
• Furniture sales experience (advantageous)

Skills: 

• Passionate about people is a must. 
• Target driven and experience focused. 
• Possess a strong work ethic and hands-on attitude. 
• Demonstrate initiative to deliver results. 
• Ability to thrive under pressure.  
• Must be able to work a flexible schedule to meet the needs of the business and will require weekends, public holidays and evening shifts.  
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 
• Figure and admin orientated. 
• Management Experience 
• Organised and thorough 
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store. 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

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Job Description
Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviours:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Perservering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Relating & Networking

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Job Description
Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organizes and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organization
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognizes, respects, and appreciates the diverse values, beliefs, and perspectives of others

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Job Description
Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

Behaviours:

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes
• Decision Making - Analyses complex situations to ensure effective and timely choices
• Driving & Perservering
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Relating & Networking

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Key Responsibilities:

• Ensure that salary discrepancies are investigated, escalated to relevant stakeholders, and resolved according to the required SLA. 
• Ensure that relevant stakeholders receive a weekly update of the current vacancy status and headcount within the department
• Ensuring that Operational moves are communicated to the relevant stakeholders to ensure accurate billing to each product (Actual vs ORG+).
• Check that the business organogram reflects necessary changes and provide it to the relevant stakeholders.
• Complete and maintain the target calculator monthly and communicate to the relevant stakeholders timeously.
• Ensure that the floor plan is accurate and kept updated, and that any changes/moves are communicated to the relevant stakeholders.
• Manage the correct allocation of teams within Dayforce system for new starters and transfers is allocated timeously.
• Flag unauthorized timesheets with the Operations & Other Managers, as per the agreed timeframes.
• Ensure that the correct process is followed when completing internal transfers, conversions, and communicating timeously to the relevant stakeholders for actioning.
• Ensure that accurate documentation (Management) is completed and submitted for the termination process to be followed timeously.
• Adherence of operational and administrative processes
• To accurately complete daily, weekly, and monthly agent performance statistics 
• Communicate with the various departments and collate monthly stats for monthly incentive target settings
• Accurately complete monthly incentive payout statistics and payout schedules for submission to the salaries department
• Adhoc Reports
• Reporting and Administrative functions

Qualification and Experience:

• At least 3 years of administration experience within a Contact Centre environment
• Matric (Grade 12)
• A thorough knowledge of MS Office (Advanced Excel)

Skills:

• Accuracy and attention to detail
• Deadline-oriented
• Good interpersonal skills
• Good written and verbal communication skills
• Strong numerical skills
• Analytical thinking skills
• Reporting skills
• Relationship building skills
• Effective time management skills
• To be adaptable and flexible with good organizational skills
•  

Behaviours:

• Decision Making - Analyses complex situations to ensure effective and timely choices 
• Driving & Perservering 
• Meeting Customer Expectations - Consistently delivers exceptional customer service 
• Planning & Organising - Uses a structured approach to effectively manage tasks 
• Presenting & Communication - Articulates ideas clearly to different audiences 
• Responding to Change - Shows a proactive mind-set and can effectively navigate changing circumstances 

go to method of application »

Tick the boxes below and you might just get a YES from us!

• Aged between 18 to 28 years old
• Matric (Preferable) Grade 10 (Lowest Grade)
• Available and willing to work a fixed term 12-month contract
• Should not have been employed permanently with a single employer continuously for more than 1 year
• Should not be studying full time in the year of employment (April 25– March 26)
• Should not have participated or been registered on the YES programme before
• Accommodation and transportation for the applicants own account (if applicable)

go to method of application »

Job Description

• Do you have a passion for transforming living spaces, from stylish kitchenware to cozy bedroom essentials, and want to join a leading retailer?
• We’re seeking high-energy, confident individuals who can bring our brand to life by delivering a warm, welcoming, and exceptional customer experience. If you have a natural selling instinct, a keen sense of style, and a passion for making every customer feel valued, this is the role for you!

Responsibilities:  

• Be the Face of Our Brand: As a team member, you’ll be more than just a salesperson -you’ll be an ambassador for our brand. You’ll create a welcoming environment where every customer feels like a valued guest.
• Sales with Purpose: We offer a diverse range of stylish products that you’ll be proud to sell. Your ability to match customers with the perfect items will not only drive sales but also help them create beautiful spaces they’ll love.
• Maximize Sales: Track your performance and seize opportunities to exceed targets and drive new sales.
• Maintain store stock: Ensure the store is always well-stocked and beautifully presented to delight customers.

Requirements:

• A Matric certificate.
• Previous sales experience in a retail environment.
• Experience in the Hospitality Industry is an advantage.
• Deliver top-tier service, navigate through customer challenges, whilst driving sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and organizational skills.
• The ability to take initiative.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to a dynamic and fast-paced retail environment.

Competencies and behaviours for success: 

• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes.
• Decision Making - Analyses complex situations to ensure effective and timely choices.
• Driving & Persevering.
• Leading Others - Inspires and guides others to achieve collective goals.
• Meeting Customer Expectations - Consistently delivers exceptional customer service.
• Planning & Organising - Uses a structured approach to effectively manage tasks.
• Relating & Networking

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Job Description
Key Responsibilities:

• Schedule Attendance - To ensure that individual and team attendance is in line with the schedule provided. 
• Schedule Adherence -To ensure that individual and team adhere to WFM schedule in line with operational requirements. 
• Productivity - To ensure that the team and departmental targets are met contributing to the overall achievement of departmental targets. 
• To maximize people productivity through following the correct departmental and people management processes. (E.g. IR, Performance Management, Recruitment, coaching etc.)
• To make sure that the team maintains all-round professional customer experience in order to achieve the desired outcome in line with departmental standards. 
• To build and maintain relationships with relevant stakeholders (Internal and external).
• To drive team compliance to legislation, policies and procedures, aligned to the departmental standards.

Qualifications and Experience:

• Matric - Essential
• Contact Centre Certificate or equivalent - Desirable
• 6 months Supervisory Experience (Contact Centre experience)
• 1-2 years Management Experience
• Retail experience
• Computer Literacy (Microsoft office)
• Relevant system knowledge (Vision. Odyssey. Alpha etc)
• Relevant legislation (NCA, POPI, CPA, DCA etc)
• IR knowledge

Skills: 

• Microsoft office
• Telephone skills
• Communication skills (written and verbal)
• Stress Management skills
• People Management skills
• Analytical thinking skills
• Decision making skills
• Presentation skills
• Reporting skills
• Planning and organizing
• Staff scheduling inputs
• Numerical skills 

Behaviours: 

• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Collaborates - effectively works with others to achieve shared goals
• Instills trust - inspires trust and gains the confidence of others by displaying honesty and integrity
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes