Job Recruitment at Sage

Job Description 

• The Software Engineer is responsible for building, enhancing and maintaining products and/or systems to enable Sage’s business plans and long-term objectives using the identified architecture. The Software Engineer will design, develop and deliver high quality products and/or systems and services that exceed customers’ or business partners’ expectations and will proactively share their own knowledge for specific technical solutions and business processes in their area of responsibility.

Key Responsibilities

• Successful develop, delivery maintain high quality software (requirements, design, code, documentation, etc.)

Must Have Skills, know-how and experience:

Preferred

• Contribute to quality activities, incl. peer reviews of estimates, designs and code
• Resolve defects/bugs during QA testing, pre-production, production, and post-release patches
• Be an active and enthusiastic team player. Partner effectively with all team members to deliver against commitments.
• Proven experience with Agile Development, SCRUM, and/or Extreme Programming methodologies – international expertise is an advantage
• Participate in all phases of the project lifecycle
• Continuously strive to make improvements to the existing products and/or systems and services.
• Ensure all tasks are completed to the required quality standards
• Ability to interpret and document user requirements and translate these into technical specifications and/or code
• High numerical reasoning and logic ability with good problem-solving skills
• Knowledge of one or more relevant programming languages, frameworks and databases
• Knowledge on Architecture Best Practices and Patterns (Microservices, CQRS, Event Sourcing, Domain-Driven Design, …)
• A rapid ‘pick up and learn approach’ that will ensure valuable contribution to any team within days of joining the team
• Very good in spoken and written English
• 3-7 years relevant professional experience, Payroll and/or financial domain expertise is an advantage
• Innovative and creative thinking
• Atlassian Collaboration Tool Jira & Confluence
• MS Azure experience
• Proven experience in using a TDD approach

Technical / Professional Qualifications (technical Skills On Intermediate Level)

• Computer Science (or related degree/qualification)
• Real world cloud application development experience
• C#.Net
• JavaScript client-side framework (ReactJS)
• Microsoft SQL Server
• REST API / Web API
• Entity Framework or similar
• API development & testing tools – e.g. Postman

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Key Responsibilities 

Key accountabilities and decision ownership: (8 or 10 max)

• Manage the delivery and maintenance of high-quality technical solutions including configuration and/or maintenance of both on premise and cloud-based systems with accountability for critical business functions.
• Role model expected leadership behaviours and demonstrate high standards of honesty and integrity whilst developing and managing a high-performing team, effectively dealing with under performance and performance management.
• Manage successful recruitment campaign for approved roles as well as ensuring new colleagues are onboarded following the appropriate processes and effectively coaching the team through the recognition and utilisation of differing skills and capabilities to meet organisational demands and develop the individuals.
• Be the IT lead for all phases of the project lifecycle, negotiating project scope and timelines as well as balancing competing needs of project managers and project sponsors.
• Provide accurate estimates and effective plans as well as challenging delivery estimates to meet objectives. Delivered plans must meet the objectives of the team and support the goals and objectives of the function and ultimately the organisation as a whole.
• Provide strong guidance to a team of technical specialists as well as participate in or leading Centre of Excellence Teams within the hosting function to develop and maintain global standards as well as delivering high quality projects and BAU support.
• Seek out and act upon feedback received and provide quality feedback to other team members to aid their personal development.
• Be the key contact for the local IT Business Partner and I&O resources aligned to other functions to ensure a high level of customer and colleague support.
• Ensure all work is completed to the required quality standards, identify opportunities for continuous improvement of development processes and pro-actively transfer knowledge amongst team members
• Understand and lead the investigation and resolution of major incidents in line with the problem management process to a satisfactory outcome ensuring root cause is identified and solutions defined/implemented with changes to prevent re-occurrence.

Must Have

Skills, know-how and experience:

• Ability to resolve moderately complex conflicts as well as promoting the collaboration of colleagues across different teams.
• The ability to build and maintain strong relationships with key stakeholders inside and outside of the IT function with organisational, presentation and communication skills and the ability to influence.
• People orientated with experience of managing disparate, multi-cultural and virtual teams that are geographically diverse including experience of mentoring and coaching individuals to ensure they’re able to take on new challenges as well as a track record of encouraging and nurturing innovation, creativity and appropriate risk-taking
• Passionate about organising and delivering well designed solutions that meet objectives and drive business success with experience of organising and motivating experienced IT professionals to meet shared goals.
• Strong IT delivery and support background/experience, with demonstrable experience in the full IT delivery lifecycle including best practice methodologies and tools for enterprise class IT solutions.
• Approachable, driven by a sense of team, have a lack of ego and demonstrate consistency between what they say and how they act.
• Thrive under pressure, whilst being highly skilled at balancing business as usual activities with project delivery.
• Flexible and willing to take on projects on internal initiatives that are outside of comfort zone.
• Experience of managing a moderate budget <£10M within accepted variances.
• Highly logical with good problem-solving skills.
• Leader who drives initiatives through to completion that contribute to significant changes in either technology or environment and proactively takes responsibility for planning and delivering team activities.
• Significant knowledge of hosting platforms including Cloud services and on-premise hardware/software.

Technical / Professional Qualifications

• Degree holder (desirable) and/or relevant professional qualification and/or relevant work experience in related discipline that demonstrates a proven aptitude for IT leadership.

Key performance indicators: (3-5 Max)

• Manage and support local, regional and global resources to ensure we have the right people, in the right place, at the right time providing coaching and mentoring for the team members and identifying development needs.
• Define and ensure adherence to best practice, processes and compliance with system and reporting standards.
• Initiate and lead approved projects to agreed levels of quality and by the required deadline.
• Drive and provide accurate, detailed and timely estimates and track activities against plan.
• Contribute to the maintenance and enhancement of the hosting roadmap for the hosting function. Direct reports:
• Managing a local/regional team of ~5-15 IT professionals.
• Matrix leadership of resources from across the global Sage organisation.

Key Stakeholders

• Functional Director – for direction and escalation
• Departmental Colleagues – to collaborate on/review technical solutions and provide guidance, coaching and mentoring.
• Architecture, Security & Design team - to ensure that it is possible to implement the proposed designs, standards and quality.
• Planning & Delivery Governance team - to collaborate on future roadmaps, and understand and interpret customer requirements.
• Service Management/Customer Services - to provide technical support, as required, to assist with the prompt resolution of issues.
• Product Owners/Customer Services - to understand issues affecting our customers.
• IT – to build a network of peers and colleagues throughout the division.
• Head of Function and I&O Department Managers – to contribute to IT initiatives and become known by the leadership community as an expert in the relevant field.

Matrix Reports

• As part of the Hosting Centre of Excellence (CoE) Teams.

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Key Responsibilities Key Accountabilities And Decision Ownership

• Accountable for Days Sales Outstanding (DSO) and collection rate targets; as set by Sage Group; to ensure at a manageable level and agreed targets achieved.
• Management of key mid-market customer relationships (customers, business partners and distributors) including internal stakeholder engagement.
• Accountable for accurate and timeous cash allocation. Monthly reporting of cash levels; unapplied cash and unknown cash is required.
• Accountable for unallocated cash to ensure it is at the agreed minimal level.
• Regular reviews of ledger balances including proactive remedies to ensure unallocated cash is investigated and applied/escalated.
• Ensure collections book is proactively managed and workload effectively distributed.
• Management of key relationships team. This includes objective settings, and annual reviews, regular one to ones, development and engagement activities. Ensure teams performance is measured at all times and remedial action taken when necessary.
• Manage company exposure to risk via effective credit checking of new and current customers.
• Manage robust debt chase policy and procedures, to ensure customer debt is collected as pre agreed terms. Ensuring that cash flow is optimised at all times.
• Regular reviews of ledger balances including proactive remedies to reduce or eliminate bad debt. Liaise with reporting finance function to provide provision data and analysis
• Provide a customer focused service to key partners for all financial issues that cannot be resolved via ‘my sage’ or customer services.
• Management and reporting of team KPIs and process controls
• Alignment to Order to Cash/Collections strategy including input into the future direction of the department.

Skills, Know-how And Experience

• Proven credit & collections experience, including legal action, preferably in a technology environment.
• Proven experience of managing complex accounts and relationships.
• Proven leadership / people management experience.
• Experience in a service-oriented culture including management of SLAs.
• Thorough understanding of end to end Credit and Collections process.
• Proven experience in driving a culture of continuous improvement.
• Active participation in systems improvement/implementation programmes.
• Preferably good ERP experience.
• Preferably good CRM experience.