Job Roles at Access Bank

TECHNICAL – INTERNAL AUDIT

• Conforms to and exhibits the ability to apply the standards of the Institute of Internal Auditors (IIA)
• Expands the team’s proficiency in the internal audit standards, by providing continuous feedback on the delivery, by making concrete suggestions on how to improve on the work performed, or by leveraging experience gained in having addressed several complex situations
• Serves as a role model and champion for adapting and utilizing critical thinking, professional judgment, audit proficiency, and due care skills throughout the audit department.
• Takes responsibility for the overall execution of the audit project with the support of a Senior, through ensuring all quality-related requirements on the audit file, as well as a wrap-up and final report, are complete. Achieves follow-up on management actions to be delivered in accordance with the internal audit department’s quality guidelines and methodologies.
• Ensures engagements and team activities are properly and timely planned, executed, documented, and concluded in line with applicable standards, policies, and guidelines, as well as prevailing internal methodologies and best practices.
• Supports the team in better identifying root causes of issues during project delivery by analysing the issues, patterns, and trends and proposing solutions for addressing these issues. Helping management formulate appropriate action plans.
• Helps the teams produce clear, concise, and factual audit reports, free from conjecture and focused on practical solutions that meet the bank’s needs
• Takes first-line review responsibility over working papers, supporting evidence and report and ensures the audit files meet the requirements of the department’s methodology and of the IIA Standards
• Ensure review notes (raised for the team by the Senior Manager and Head) are cleared appropriately and timely
• Ensures a systematic approach is followed with minimal audit disruption to business
• Assists Senior Manager: IT Audits / Chief Internal Auditor in identifying overall business risk, analyses and documents the risks associated with business operations, as well as monitors the effectiveness of risk management processes
• Independently researches technical issues related to key challenges, or business processes, shares knowledge regularly with the team informally and through formalised knowledge sharing meetings/training, and uses these to provide practical recommendations/solutions
• Chief Internal Auditor: IA in developing the annual audit plan, and begins to support in coordinating integrated assurance and assists with the compiling of Committee and regulatory reports
• Leads the issue tracking process with support of the team role champion, interacting with management where the team requires support and provides help in the process if progress is lagging
• Uses all sources of knowledge as input into engagement. Seeks and brings into engagements, best practices and learning from other engagements
• Monitors policies, procedures and corporate governance
• Applies an understanding of risk and fraud by identifying, fully addressing and documenting issues and by sharing this knowledge with the team
• Understands the value drivers and issues facing the applicable business unit of the bank
• Takes due care in understanding audit areas and processes to assure adequate coverage and quality in accordance with the internal audit quality guidelines and methodologies
• Stays abreast of general business/economics developments and new standards; gains an in-depth understanding of their linkage and impacts on the business
• Monitors tram’s turn-around in delivery and establishes reasons for delays, as well as action plans to improve efficiency
• Where suitable, incorporates data analytics and CAATs into reviews where possible and ensures the team is well trained (on-the-job)
• Applies an understanding of risk and fraud by identifying fully addressing and documenting issues.
• Applies understanding of business and IT control requirements, by leveraging from experience, as well as knowledge of the organisational and IT gained during several engagement situations
• Understands the value drivers and issues facing the applicable business unit of the Bank
• Assists in and/or create work products such as audit analysis, correspondence, memoranda, and other working papers that document the engagement procedures performed, the findings, and the results of those procedures
• Delivers on Data Analytical audit procedures and supports the team in analysing results

QUALITY

• Serves as ambassador for the Internal Audit brand and ensures management is made aware of value provided
• Takes ownership of quality standards and requirements before, during and after the engagement, ensuring audit client satisfaction
• Is responsible for first level quality assurance and oversight over entire audit engagement
• Coordinates compilation of entire engagement report. Ensures style and language are the same throughout and at consistent level of quality. Relates reporting, findings, or advice to the business unit.
• Helps the team write reports in a concise, crisp and to the point manner, which add value to the business
• Understands expectations and priorities for audit client and for the bank as a whole
• Ensure that all conclusions were supported by appropriate evidence
• Ensures that deliverables are technically accurate and complete
• Produces consistently high-quality deliverables with minimal supervision
• Helps the team produce high-quality deliverables for complex pieces of work, requiring minimal rework or queries within deadlines
• Prevents scope creep and over-auditing
• Avoids impractical solutions, or theoretical approach that is not aligned to the business objectives and circumstances or is unrealistic
• Effectively manages own deadlines and priorities, as well as those of the team. Manages expectations of the audit client and the Head: Internal Audit in terms of deadlines
• Present a credible image of self and the internal audit unit
• Ensures audit client is kept up to date on the audit progress, communicates actively to manage expectation and keeps the client and the Senior Manager: IT Audits / Chief Internal Auditor consistently informed when delays occur, providing root causes for these. Always Ensuring professional and courteous interactions with client by the entire team

ADMINISTRATION

• Submits timesheets and ensures the team has submitted timesheets accurately and on time
• Develops a detailed delivery plan for each audit and identifies, monitors and measures delivery milestones and provides ongoing feedback to the Chief Internal Auditor on progress, ensuring critical deadlines are met.
• Monitors audits against set deadlines and provides feedback on progress, as well as root cause for delays in a structured manner to the Chief Internal Auditor
• Ensures adherence to the department’s templates and methodology
• Constructively challenges and improves the way things are done in the department and the organization
• Acts as successor to the Senior Manager in his/her absence
• Helps coordinate training and leave planning for the department. Follows the Bank’s HR policies
• Ensures that all engagement-related expenses are pre-approved
• Effectively manages deadlines and priorities
• Manages audit files well in line with required policies and methodologies

PEOPLE MANAGEMENT

• Applies diplomacy and professionalism when interacting with colleagues, management, and team, being sensitive to different personalities
• Serves as a go-to person for the team, where these require guidance and counseling
• Is able to appropriately resolve conflict, while adhering to the Bank’s values and internal audit’s code of ethics at all times
• Takes leadership over the team members and ensures they are well-guided operationally
• Supports the Senior Manager: IT Audits / Chief Internal Auditor in performance management of the team members
• On each audit, sets the team clear goals and manage expectations and standards
• Helps the Senior Manager: IT Audits / Chief Internal Auditor build a career development and performance management system for the team, which provides regular and relevant feedback, coaches people to strive for excellence and counsels people if they cannot meet the standards
• Sets a leading example in soft skills for the team and provides constructive feedback to the team
• Checks and ensures that work papers and reports of the team members working under her as team lead meet the IIA standards
• Team members are clear as to expectations and standards

DEVELOPMENT

• Demonstrates depth of skill and experience in competency area and helps the team fulfil its potential and grow
• Provides constructive, respectful input and highlighted new ideas to improve operations or service delivery, as well as to the team to ensure the audit function can develop
• Takes personal responsibility for own career development and motivates the team to develop theirs
• Creates and/or maintains a professional development plan (e.g., goal setting and learning plan) in order to continually develop skills
• Seeks opportunities and challenges. Volunteers for additional tasks and responsibilities and assists the Senior Manager: IT Audits / Chief Internal Auditor on key deliverables (such as executive and board reporting)
• Identifies development areas in the team and constructively, sensitively provides feedback and, where possible, contributes to the development of team members
• Knowledgeable in acceptable business standards practices, risk, governance, and control.

BUSINESS PLANNING/DECISION MAKING

• Assists the Senior Manager: IT Audits Chief Internal Auditor in decision-making around audit scope, audit risk, and planning
• Assists in the development of the annual audit plan and revision thereof
• Assists the Senior Manager: IT Audits / Chief Internal Auditor in decisions regarding the development of the department

Requirements

Academic Knowledge:

• Internal Audit Qualification or related minimum BCom Internal Auditing CIA required.
• BCom or /BCom (Hons), an equivalent degree in internal auditing or relevant degree
• CIA / CFE preferable or working towards completion thereof

Work Experience:

• Minimum 5 years in IT Audit and/or Internal Audit, thereof 3 years supervisory experience
• Internal audit articles at a Big 4 advantageous
• Internal audit exposure in Banking

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Technical – Internal Audit

• Conforms to and exhibit the ability to apply the Standards of the Institute of Internal Auditors (IIA).
• Makes sure the assignment is properly planned, executed, documented, and concluded in line with applicable standards, analyses, and documents the risks associated with business operations, as well as monitors the effectiveness of risk management processes.
• Takes responsibility for the overall execution of the audit project through wrap-up and final report and follow up on management actions to be delivered in accordance with the group internal audit quality guidelines and methodologies.
• Identifies issues to their root cause during project delivery by analysing the issues, patterns and trends and proposed solutions for addressing these issues.
• Researches technical issues related to business processes and uses these to provide practical recommendations/solutions.
• Implements knowledge of internal audit standards in most cases encountered by leveraging experience gained in having addressed several complex situations. Handles the applicable rules in at least one other auditing standards framework.
• Designs audit programs complying with IIA performance and consulting standards.
• Applies an understanding of risk and fraud by identifying fully addressing and documenting issues.
• Applies understanding of IT control requirements, by leveraging from experience, as well as knowledge of the organisational IT gained during several engagement situations.
• Understands the value drivers and issues facing the applicable business unit of the Bank.
• Assists in and/or create work products such as audit analysis, correspondence, memoranda, and other working papers that document the engagement procedures performed, the findings, and the results of those procedures.
• Delivers on Data Analytical audit procedures and supports the team in analysing results.

Development

• Demonstrates depth of skill and experience in competency area.
• Provides constructive input and highlighted new ideas to improve operations or service delivery.
• Takes personal responsibility for own career development.
• Knowledgeable in acceptable business standards practices, risk, governance, and control.
• Creates and/or maintains a professional development plan (e.g., goal setting and learning plan) to continually develop skills.
• Seeks opportunities and challenges. Volunteers for additional tasks and responsibilities.
• Actively contributes to the development of team members in their understanding of the applicable standards, policies, and guidelines.

Diversity

• Drives inclusions in the team and ensures that through teamwork and peer review.
• Uses all sources of knowledge as input into engagement. Seeks and brings into engagements, best practices and learning from other engagements.
• Demonstrates ability to work simultaneously on multiple engagements.
• Adapts to changing circumstances and drives a culture of change through own behavior.
• A team player and works seamlessly and demonstrated flexibility in team interactions.
• Stays abreast of general business/economic developments and new standards; gains an in-depth understanding of their linkage and impacts on the business.
• Participates and/or assists in other team members engagement workshops and challenges their understanding of audit areas and processes to assure adequate coverage and quality in accordance with the group internal audit quality guidelines and methodologies.

Quality

• Takes ownership of quality standards and requirements before, during and after the engagement.
• Coordinates compilation of entire engagement report. Ensures style and language are the same throughout and at consistent level of quality. Relates reporting, findings, or advice to the business unit.
• Ensures that all conclusions were supported by appropriate evidence. Ensures that deliverables are technically accurate and complete.
• Produces consistently high-quality deliverables with minimal supervision.
• Produces high quality deliverables for complex pieces of work, requiring minimal rework or queries within deadlines.
• Effectively manages deadlines and priorities.
• Delivers work of sufficient quality to ensure effective management of the engagement.
• Presents a credible image of self and the Internal Audit unit.

Administrative

• Submits timesheets accurately and on time.
• Is recognised for challenging and improving the way things are done in the department and the organisation.
• Effectively manages deadlines and priorities.
• Manages audit files well in line with required policies and methodologies
• Applies for leave prior to leave taken and submitted sick leave forms in accordance with staff policy.
• Ensures that all engagement related expenses are pre-approved

People management

• Checks and ensures that work papers and reports of the team members working under her as team lead meet the IIA standards.
• Team members are clear as to expectations and standards.
• Coaches team members to strive for excellence and guides junior team members if they cannot meet the standards.
• Meets all the Internal Audit guidelines and policies

Requirements

Academic Knowledge:

• BCom or /BCom (Hons), equivalent degree in internal auditing or relevant degree,
• CIA / CFE preferable or working towards completion thereof.

Work Experience:

• Minimum 5 years combined internal audit experience with supervisory experience

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Main Responsibilities

Trade Finance Operations

• Process trade finance transactions including letters of credit, guarantees, and documentary collections.
• Ensure accurate documentation and adherence to regulatory requirements.
• Reconcile trade finance accounts and investigate discrepancies

Client Support and Relationship Management

• Liaise with clients to provide trade finance solutions.
• Provide timely updates and resolve client inquiries

Risk Management and Compliance

• Assess transaction risks and ensure mitigation measures are in place.
• Ensure compliance with AML, KYC, and international trade regulations

Reporting and Analysis

• Prepare periodic reports on trade finance transactions.
• Analyze trade finance performance metrics

Continuous Improvement

• Recommend process improvements.
• Stay updated with market trends and trade finance developments

Requirements

Academic Knowledge: 

• Bachelor’s degree in Finance, Economics, or related field.
• Proficiency in trade finance systems and SWIFT

Work Experience: 

• Minimum of 3-5 years in trade finance operations

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REVENUE GENERATION, MEASURED AS INCOME VERSUS BUDGET

• Maintain primary ownership of Alliance Partner portfolio (retention and growth)
• Ensure a long-term sustainable relationship with solution-based selling to existing alliance partners

COST MANAGEMENT, MEASURED AS COSTS VERSUS BUDGET

• Ensure all relevant costs for recovery are provided for
• Ensure that costs are adequately contained

RELATIONSHIP MANAGEMENT

• Actively develop strong client relations
• Conduct regular partner visits and facilitate Alliance Partner MANCO’
• Provide comprehensive call report for distribution to relevant stakeholders
• Ensure effective on-boarding and complete end to end deliver
• Manage client complaints and related processes
• Take overall accountability for service delivery by enabling seamless Back Office function
• Stay abreast of new industry developments, alliance partner and competitor market position

COMPLIANCE AND RISK ASSESSMENT

• Ensure that alliance banking and its partners adhere to the Banks policies and procedures and ensure the overall hygiene and compliance of these relationships
• Take ultimate ownership of the alliance partners risk management processes
• Ensure that assessments and reviews are done timeously and any adverse requirements or findings are dealt with appropriately

NEW BUSINESS DEVELOPMENT

• Pro-actively drive cross-selling in conjunction with payments, leveraged distribution partner ecosystem and forex
• New product lines or distribution networks
• New co-branded relationships

PEOPLE MANAGEMENT

• Manage and develop direct and indirect reports involved in the operational management of alliance banking activities.
• Strong partnering skills to indirectly manage output from partners and colleagues in support of the alliance banking function.

Requirements

ACADEMIC KNOWLEDGE

• Minimum of a 3-year business degree

WORK EXPERIENCE

• Minimum of 10 years general banking experience
• Minimum of 5 years general banking experience at a management level

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Technical Testing & Validation

• Develop a comprehensive test plan that outlines the scope, objectives, and types of testing required (e.g., functional, performance, security)
• Conduct integration testing to ensure all components interact correctly and that data flows seamlessly between systems.
• Identify and resolve integration-related issues, such as data mismatches, communication errors, or interface incompatibilities.
• Perform security testing to validate that integration processes comply with security protocols, such as data encryption and access controls
• Validate that data migration processes are accurate, complete, and maintain data integrity across all integrated systems
• Identify performance bottlenecks and collaborate with technical teams to optimize system performance

Trouble Shooting and Issue Resolution

• Perform in-depth analysis to identify the root causes of integration failures or system errors.
• Provide immediate troubleshooting support to resolve issues as they arise during integration testing or post-deployment.
• Work closely with developers the Information Technology team to resolve complex technical issues.
• Troubleshoot performance issues related to data integration, such as slow data transfers, high latency, or system timeouts.
• Maintain detailed documentation of all resolved issues, including root causes, troubleshooting steps taken, and final solutions

Integration of partner technology and data infrastructure

• Responsible for managing the seamless integration of partner technology and data infrastructure with the bank’s systems.
• Collaborate with stakeholders to collect detailed technical requirements for the integration, including data formats, protocols, and connectivity needs.
• Understand both the bank's and partners' system capabilities, limitations, and technology stacks to plan the integration effectively.
• Manages the technical onboarding of partners and automates partner data feeds.
• Design the overall integration architecture, specifying data flow, communication methods, and interfaces.
• Ensure seamless exchange of data between partner systems and the Alliance Banking infrastructure.
• Monitor and maintain data quality and consistency across integrated systems.
• Plan the development or configuration of application programming interfaces (APIs), middleware, or connectors needed for data exchange.
• Document the technical integration plan, including data flow diagrams, system specifications, and configuration details.
• Use insights from resolved issues to recommend improvements to integration processes, tools, or system configurations.

Business Planning/ Decision Making

• This role requires a balance of technical expertise, project management skills, and the ability to manage relationships between multiple stakeholders

People management

• Close collaboration with internal teams and external partners is essential to ensure integration processes are secure, efficient, and aligned with the bank’s strategic goals

Requirements

Academic Knowledge: 

• Minimum – Matric
• Bachelor’s degree in Computer Science, Engineering, or related field

Work Experience: 

• 3-5 years of experience in systems integration, IT infrastructure, or API development

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Project Management

• The Alliance Banking Integration Managing is responsible for partner-related technology projects, facilitating technical testing, and resolving technical issues through an automated ticketing system.
• Oversee the end-to-end integration process, ensuring deadlines and objectives are met.
• Develop and manage project timelines, budgets, and resources for integration projects.
• Design and document integration workflows, processes, and technical architectures.
• Assess compatibility and feasibility of partner systems with the bank’s infrastructure.
• Lead system testing and validation activities to identify and resolve integration issues.
• Establish monitoring systems to ensure the performance and reliability of integrated solutions

Compliance and Security

• Ensure integration processes comply with regulatory requirements and data privacy standards.
• Implement security protocols to safeguard sensitive data during integration.
• Compliance with cybersecurity protocols and Joint Standard 1 & 2, including the number of issues identified and rectified.
• Ensuring the strength of technology and access controls over shared systems, with fewer security breaches or unauthorized access.

Integration of partner technology and data infrastructure

• Responsible for managing the seamless integration of partner technology and data infrastructure with the bank’s systems.
• Ensuring alignment with Group Architecture standards and compliance with data policies and regulatory requirements.
• Oversees the technical onboarding of partners and automates partner data feeds.
• Ensures robust security and access controls across shared systems.
• Ensure seamless exchange of data between partner systems and the Alliance Banking infrastructure.
• Monitor and maintain data quality and consistency across integrated systems.
• Provide post-integration support and troubleshooting assistance to partners and stakeholders

Data Analysis

• The Integration Manager conducts data analysis on partner performance to enhance data quality and supports broader product development and relationship strategies.
• Analyze the performance of integrated systems, including data flow efficiency, system latency, and data processing times.
• Use data analysis to identify bottlenecks or areas of improvement in the integration process and optimize performance

People management

• Close collaboration with internal teams and external partners is essential to ensure integration processes are secure, efficient, and aligned with the bank’s strategic goals

Requirements

Academic Knowledge: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Work Experience: 

• 7-10 years of experience in business-to-bank integration lifecycle/project management, or similar integration, as well as IT infrastructure, banking technology

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RESPONSIBILITIES:

BUSINESS DEVELOPMENT

• Identifying new partnership opportunities,
• Exploring innovative partnership models, and leading efforts to expand the partner base.
• Working closely with existing partners,
• Business Development Success: Number of new partnerships or business opportunities secured and their contribution to revenue growth.
• Partnership Growth: Expansion of existing partnerships through new products, services, or geographies

RELATIONSHIP & CLIENT FOCUS:

• Adequate client engagement
• Ensure RM’s perform their duties in line with standards set
• Client satisfaction measure
• Recruiting of top talent when necessary to avoid vacancies
• Facilitates operational and technical support, serving as the liaison between partners and internal teams such as Product, Integration, and Solutions
• Play a key role in strategic collaboration, ensuring smooth communication across teams and ensuring all partnership initiatives align with the bank's broader objectives.
• Partner Satisfaction: High levels of partner retention and positive feedback on service delivery.
• Operational Efficiency: Timely resolution of partner operational and technical issues.
• Strategic Alignment: Degree of alignment between partner activities and the bank’s strategic goals.
• Market Expansion: Successful introduction of new partnerships, business models, or innovations to enhance market presence

PERSONAL DEVELOPMENT

• Identify self-development opportunities
• Coaching and developing staff

PEOPLE MANAGEMENT

• Manage relationship staff daily with reference to performance

SKILLS

• General business acumen
• Strong understanding of strategic partnership management, business development, and market expansion in a banking context
• Experience liaising across multiple teams, including operations, product, and technical support
• Excellent communication and negotiation skills

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Main Responsibilities

Client Relationship Management

• Establish and maintain strong relationships with local and international financial institutions, including correspondent banks and non-bank financial entities.
• Serve as the primary point of contact for financial institution clients, addressing inquiries and providing tailored trade finance solutions.

Business Development

• Identify and pursue new business opportunities in trade finance to expand the bank's portfolio.
• Develop and implement strategies to increase market penetration and revenue from financial institution clients

Product Structuring and Execution

• Structure and negotiate trade finance products such as letters of credit, guarantees, and forfaiting arrangements.
• Collaborate with internal teams to ensure the seamless execution of trade finance transactions.

Risk Management and Compliance

• Assess and mitigate risks associated with trade finance activities, ensuring adherence to the bank's risk appetite and regulatory requirements.
• Stay informed about changes in trade finance regulations and ensure all transactions comply with local and international laws

Market Analysis and Reporting

• Monitor market trends and competitor activities to provide insights and recommendations for product development and pricing strategies.
• Prepare regular reports on trade finance activities, performance metrics, and market developments.

Requirements

Academic Knowledge: 

• Bachelor’s degree in Finance, International Trade, Business Administration, or a related field.

Work Experience: 

• Minimum of 5 years' experience in trade finance, specifically dealing with financial institutions.
• In-depth knowledge of trade finance products, services, and regulatory frameworks.
• Proven track record in client relationship management and business development within the banking sector

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Innovation Pipeline

• Number of new products or features introduced, and their success in terms of market uptake and partner feedback
• Lead the ideation, design, and development of new products and services that align with customer needs and market opportunities.
• Conduct market research to identify trends, gaps, and competitive products, providing insights that will shape product innovation strategies.
• Develop product roadmaps and manage the product lifecycle from concept to launch, ensuring timely and successful execution.
• Create innovative solutions that leverage technology, digital platforms, and partnerships to enhance Access Bank’s product portfolio

Revenue Growth

• Contribution to cross-selling opportunities and increased revenue generation through innovative product solutions

Market Research

• Quality and relevance of insights from market research, and their application to product development strategies

Product Launches

• Timeliness and success of product rollouts in partnership ecosystems.

Requirements

Academic Knowledge:

• Bachelor’s degree in finance, Economics, Information Systems, Accounting or a related field

Work Experience:

• 3-5 years of experience in product innovation, market research, or product development in the banking or fintech sectors