Job Vacancies at Al Baraka Bank South Africa

MAIN FUNCTIONS OF THE JOB

Deposits

• Ensures monthly sales targets are achieved by effectively promoting the Bank’s deposit products.
• Completes and submits all applications for clients.
• Undertakes for all administrative requirements as per bank’s policy.
• Submits completed applications for checking by COB.
• Captures client information on the relevant computer system.
• Ensures client signs legal documentation.
• Receives Insurance confirmations and handles queries that may arise from brokers.
• Ensures that the correct advice is given to the client and a needs analysis is conducted in order to ensure that the correct product is recommended.

Wealth Management

• Conduct marketing and sales of all unit trust and Wills products
• Ensures Wealth Management Sales budgets are met.
• Provides clients with efficient service and professional advice on the products.
• Ensure that all applications forms are completed, and correspondence is provided to the Client.
• Engage in marketing activities hosted by the Bank.
• Ensure that regular contact sessions are held with Clients, thereby keeping them abreast of their investment portfolios and explore further investment opportunities with Clients.
• Ensures that the relevant forms are submitted to the third-party unit trust company i.e Old Mutual timeously and that all FICA and compliance is done before opening these accounts.
• Ensures that the correct advice is given to the client and a needs analysis is conducted in order to ensure that the correct product is recommended.
• Facilitates the opening of performance guarantees for clients by following the process and liaising with the legal department.

Transactional Banking

• Markets and sells the Bank’s Transactional Banking products to individuals.
• Grows the Banks Transactional Banking Deposit book by sourcing new clients as well as servicing existing clients.
• Ensures Transactional Banking Sales budgets are met.
• Facilitates meetings and introductions with clients.
• Communicates with clients i.e. function planning, mailshots etc.
• Keeps up to date with Transactional Banking product ranges and pricing of Al Baraka Banks products.
• Keep abreast of competitor products, services and fees and make recommendations to the Bank accordingly.
• Proactively monitors client’s usage of Transactional Banking products and provide support on the enhancement of their usage of the product.
• Ensures that the clients are aware of the Mobile Banking App and provides training in this regard.

Sales and Marketing

• Attend to new clients by offering them the Banks Products as well as servicing existing clients and offer additional services.
• Meets with clients at their convenience at the Branch or at clients premises.
• Markets and sells the Banks products.
• Acquires new clients by requesting qualified leads from existing clients, other departments and leads generated internally or by customer service.
• Conducts a needs analysis on products and services in order to make   recommendations to clients.
• Offers Investment advice to clients based on their needs.
• Discusses banks investment, wealth management, transactional banking, wills, and services including performance guarantees to clients.
• Ensures all requirements are met in order to conclude the transaction.

Client Relationship

• Develops constructive and cooperative working relationship with clients and maintaining them over time.
• Attends to all clients’ Investment requests and queries.
• Provides an efficient and effective service to all clients at all times in order to promote the Banks services.
• Manages/Handles difficult client queries via face-to-face communication with walk in clients or by visiting clients and addresses client concerns by listening to any concerns/complaints in an efficient and appropriate manner in line with the professional image of the bank and providing an effective solution to the benefit of both the bank and the client.

Requirements

QUALIFICATIONS

• B. Com degree or Relevant Qualifications will be required in order to meet the requirements of the role at the highest level of competence.
• A minimum level of NQF5 is a prerequisite for this position.      
• Required to be FAIS (Financial Advisory and Intermediary Services Act) compliant.
• Driver’s licence

PREFERRED EXPERIENCE

• Minimum of 3 years’ experience within a financial services institution in a Sales position.
• General banking experience would be an advantage.

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MAIN FUNCTIONS OF THE JOB

 Fraud Detection and Prevention

• Monitor real-time transaction data and account activity using fraud detection tools.
• Identify patterns, anomalies, and potential indicators of fraud.
• Recommend and implement preventative measures to mitigate risk.

 Investigation and Reporting

•  Conduct thorough investigations of suspicious transactions, customer accounts, or system alerts.
• Collaborate with internal teams and external stakeholders, including law enforcement agencies, to gather evidence and resolve cases.
• Prepare detailed reports and summaries for management and regulatory compliance.
• Report to the Anti-financial crimes committee / ECC / Risk & Audit committee
• Reporting confirmed Fraud cases to SAFPS
•  Reporting confirmed fraud cases to PRECCA where applicable.

Risk Assessment

• Evaluate fraud risks for new and existing financial products or services.
• Analyse emerging fraud trends and develop strategies to counteract them.
• Contribute to the development of fraud detection models and thresholds.

Customer Interaction

• Communicate with customers to validate transactions and gather additional information, ensuring a professional and empathetic approach.
• Educate customers on fraud prevention best practices.

Compliance and Training

• Ensure adherence to legal and regulatory requirements related to fraud prevention and reporting.
• Provide training and guidance to bank employees on fraud detection techniques and policies.
• Maintain, customise, and update the fraud procedure in line with the environment.
• Maintain and update the Fraud Manual applicable to Albaraka South Africa and aligning the manual with Albaraka Banking group.

Requirements

QUALIFICATIONS

• Bachelor’s degree in finance, Accounting, Business, Computer Science, or a related field.
• Professional certifications such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) are advantageous.
• Awareness of current and emerging fraud schemes, techniques, and prevention strategies.
• Familiarity with industry standards, compliance requirements, and regulatory frameworks.

PREFERRED EXPERIENCE

•  2-5 years of experience in fraud detection, risk analysis, or a similar role in the banking or financial services sector.

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MAIN FUNCTIONS OF THE JOB

Technical Support

• Troubleshoots and resolves IT issues for staff and customers to maintain operational efficiency.
• Installs, configures, and upgrades software and hardware to ensure compatibility with existing systems.
• Maintains and updates documentation on IT processes and issues to ensure accurate records are kept.
• Monitors IT systems and networks to detect and mitigate potential issues.
• Respond promptly to user inquiries via phone, email, and helpdesk system.
• Guide users through step-by-step solutions, either in person or remotely.

Customer Service

• Communicates with staff and customers to provide timely updates and resolutions to their IT queries.
• Educates users on best practices for IT system usage and security to prevent future issues.
• Logs and tracks all incidents and requests to ensure a comprehensive support history.
• Professional demeanour and positive attitude.

System Maintenance

• Performs routine maintenance and updates on IT systems to ensure optimal performance.
• Collaborates with the IT team to implement system improvements and upgrades.
• Ensures compliance with IT policies and procedures to maintain data security and integrity.

Reporting

• Generates and analyses reports on IT support activities to identify trends and areas for improvement.
• Provides feedback to the IT Helpdesk Manager on recurring issues and potential solutions.

Requirements

QUALIFICATIONS

• Diploma or Degree in Information Technology, Computer Science, or a related field
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous

PREFERRED EXPERIENCE

• Minimum of 2-3 years in an IT support role, preferably within the banking industry
• Experience with IT service management tools and systems

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 MAIN FUNCTIONS OF THE JOB

• Strategic Marketing Planning: Develop and implement a marketing strategy that aligns with business goals and market opportunities while adhering to Shariah principles.                         
• Brand Management: Oversee the development and maintenance of the bank's brand, ensuring consistency across all channels.
• Campaign Management: Plan, execute, and manage marketing campaigns across digital, print, and social media platforms.
• Customer Relationship Management (CRM): Develop strategies to improve customer engagement and retention using data analytics for personalized marketing.
• Stakeholder Collaboration: Coordinate with internal departments and manage relationships with external partners for effective marketing execution.
• Digital Marketing and Innovation: Lead digital marketing efforts, keeping up-to-date with the latest trends and implementing new digital tools.
• Loyalty Programs: Develop Shariah-compliant loyalty programs, focusing on customer retention and value creation.
• Corporate Social Responsibility (CSR): Oversee the Bank’s CSR strategy, ensuring it aligns with Islamic values.
• Management of Budget Control: Manage and allocate the marketing budget, ensuring adherence to financial controls.
• Advertising and Media: Liaise with advertising agencies, manage media relations, and oversee communication initiatives.

Requirements

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Certification in Islamic Finance or Shariah Compliance is an advantage.

PREFERRED EXPERIENCE

• 7-9 years of marketing experience, with 2-3 years in a managerial capacity.
• Experience in banking or financial services, particularly in Islamic banking, is highly desirable.
• Experience in media communications / Public speaking.

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MAIN FUNCTIONS OF THE JOB

• Achieve targeted sales and underwriting profit.
• Drive growth and retention of business through strong partnerships.
• Ensure high-quality client service and effective underwriting processes.
• Implement and oversee service levels for internal and external stakeholders.
• Adhere to governance frameworks and best practices.
• Foster teamwork and professional collaboration.

Requirements

QUALIFICATIONS

• BCom degree or equivalent qualification
• AIISA or FIISA
• FAIS compliant.
• Valid Code 08 Driver’s License.

PREFERRED EXPERIENCE

• Minimum of 5 years of experience, with at least 3 years in a technical/operational role.
• Experience in the South African insurance/re-insurance market.
• Experience with distribution channels and broker development.
• Proven experience in leading and managing teams.
• Senior management experience is a distinct advantage

go to method of application »

MAIN FUNCTIONS OF THE JOB

• Achieve targeted sales and underwriting profit.
• Drive growth and retention of business through strong partnerships.
• Ensure high-quality client service and effective underwriting processes.
• Implement and oversee service levels for internal and external stakeholders.
• Adhere to governance frameworks and best practices.
• Foster teamwork and professional collaboration.

Requirements

QUALIFICATIONS

• BCom degree or equivalent qualification
• AIISA or FIISA
• FAIS compliant.
• Valid Code 08 Driver’s License.

PREFERRED EXPERIENCE

• Minimum of 5 years of experience, with at least 3 years in a technical/operational role.
• Experience in the South African insurance/re-insurance market.
• Experience with distribution channels and broker development.
• Proven experience in leading and managing teams.
• Senior management experience is a distinct advantage

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MAIN FUNCTIONS OF THE JOB

• Responsible for the Operational management of the Retail division within the Gauteng region.
• Maintains client relationships with existing clients and sources new business.
• Ensures that set targets are achieved for the Retail division in the Gauteng region.
• Manages the growth of the revenue stream for the Retail division.
• Responsible for the overall management of staff.
• Responsible for the development and implementation of the strategic objectives within the Retail division.
• Ensures that all administration requirements are met.
• Ensures excellent customer services internally and externally at all times.
• Responsible for the setting of the annual budget for the Retail division within the region.
• Attends general and strategic meetings concerning affairs that affect retail sales divisions.         
• Prepares reports for management purposes as and when required.
• Ensures that the Retail sales divisions within the region meet all compliance and internal policies and procedures requirements and in doing so manages the risk associated thereto.
• Represents the Bank at functions and events as and when required.                                                                                                                         

Requirements

QUALIFICATIONS

• BCom finance or accounting degree or related qualification
• FAIS accredited

PREFERRED EXPERIENCE

•  Minimum 5 years’ experience in the position of a Sales Manager (sales /finance/credit) within a financial institution. 
• Experience in an Islamic Banking environment would be an advantage.

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MAIN FUNCTIONS OF THE JOB

Teller Processing

• Manage cash deposits and withdrawals.
• Process EFT and internal transfers.
• Handle account closures and intersystem transfers.
• Manage unpaid debit orders and reversal of fees.
• Conduct forex transactions, including deposits, withdrawals, and transfers.
• Ensure end-of-day work processed balances.
• Verify and authorize deposit and withdrawal slips according to bank policies.
• Count and verify physical cash, identify counterfeit/stained banknotes.
• Stamp, date, and initial transaction slips.
• Maintain zero teller differences in surpluses and shortages.

Teller Administration

• Maintain and manage daily petty cash.
• Scan and upload documentation on Docuware and Sharepoint.
• Report suspicious transactions.
• Capture EFTs on Corporate Plus.
• Maintain standing profit instructions and debit orders.
• Organize and sort daily reconciliation.
• Update teller statistics and treasury limits on Sharepoint.
• Complete and balance treasury reports and ATM journals.
• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals.
• Process foreign exchange transactions and balance foreign currency at the end of the day.
• Adhere to Exchange Control Rulings and report suspicious transactions.
• Manage client communications regarding forex.

Enquiries Administration

• Provide statements, assist with deposit/withdrawal slips, and general client queries.
• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
• Assist with online statement registration and deceased client accounts.
• Manage client information updates, including FICA and personal information.
• Support clients with mobile app registrations and queries.
• Prepare various client letters and maintain the visitor's register.
• Printing of daily TB reports.

Customer Service

• Deliver professional and efficient client service.
• Participate in cross-selling bank products.
• Ensure the banking hall is presentable and functional.
• Address client complaints and refer clients to relevant consultants.

General

• Perform security checks on ATMs.
• Assist with back-office functions and special projects.
• Order and manage branch stationery.
• Act as Co-Custodian for Treasury and ATM.

Compliance

• Adhere to all bank procedures and compliance regulations.
• Ensure proper client identification and verification for all transactions.

Requirements

QUALIFICATIONS

• Appropriate Banking qualification will be required

PREFERRED EXPERIENCE

• A minimum of 1-2 years General banking experience or equivalent working experience

go to method of application »

MAIN FUNCTIONS OF THE JOB

Teller Processing

• Manage cash deposits and withdrawals.
• Process EFT and internal transfers.
• Handle account closures and intersystem transfers.
• Manage unpaid debit orders and reversal of fees.
• Conduct forex transactions, including deposits, withdrawals, and transfers.
• Ensure end-of-day work processed balances.
• Verify and authorize deposit and withdrawal slips according to bank policies.
• Count and verify physical cash, identify counterfeit/stained banknotes.
• Stamp, date, and initial transaction slips.
• Maintain zero teller differences in surpluses and shortages.

Teller Administration

• Maintain and manage daily petty cash.
• Scan and upload documentation on Docuware and Sharepoint.
• Report suspicious transactions.
• Capture EFTs on Corporate Plus.
• Maintain standing profit instructions and debit orders.
• Organize and sort daily reconciliation.
• Update teller statistics and treasury limits on Sharepoint.
• Complete and balance treasury reports and ATM journals.
• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals.
• Process foreign exchange transactions and balance foreign currency at the end of the day.
• Adhere to Exchange Control Rulings and report suspicious transactions.
• Manage client communications regarding forex.

Enquiries Administration

• Provide statements, assist with deposit/withdrawal slips, and general client queries.
• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
• Assist with online statement registration and deceased client accounts.
• Manage client information updates, including FICA and personal information.
• Support clients with mobile app registrations and queries.
• Prepare various client letters and maintain the visitor's register.
• Printing of daily TB reports.

Customer Service

• Deliver professional and efficient client service.
• Participate in cross-selling bank products.
• Ensure the banking hall is presentable and functional.
• Address client complaints and refer clients to relevant consultants.

General

• Perform security checks on ATMs.
• Assist with back-office functions and special projects.
• Order and manage branch stationery.
• Act as Co-Custodian for Treasury and ATM.

Compliance

• Adhere to all bank procedures and compliance regulations.
• Ensure proper client identification and verification for all transactions.

Requirements

QUALIFICATIONS

• Appropriate Banking qualification will be required

PREFERRED EXPERIENCE

• A minimum of 1-2 years General banking experience or equivalent working experience

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Description

Foreign Documentary Transactions

Letters of Credit (Import):

• Review and process Import LC applications.
• Ensure accuracy and completeness in collaboration with the FX Operation team.
• Vet applications and ensure compliance with international banking standards.
• Engage with clients regarding discrepancies and obtain written acceptance before rate confirmation.
• Submit instructions for finalization of transactions, including clearing charges where applicable.

Bills for Collection (Import):

• Process and review import trade checklists.
• Collaborate with Advance Tech Support to ensure compliance.
• Verify documentation and coordinate exchange rate confirmation.
• Finalize transactions based on client payment instructions.

Foreign Non-Documentary Transactions

Outward Telegraphic Transfers (Import):

• Process Payment Requests and Proforma/Commercial Invoices.
• Verify transaction accuracy and compliance.
• Submit exchange rate confirmations and finalize transactions.
• Administration of Trade Finance Advances

Foreign Payments (Documentary & Non-documentary):

• Review payment requests and ensure compliance with policies and Shariah principles.
• Prepare and approve applications for processing.
• Coordinate with clients regarding Offer to Purchase.

Local Payments:

• Process and vet local payment requests.
• Ensure transactions align with Shariah requirements and banking policies.
• Facilitate SWIFT payments and maintain compliance documentation.

Not Finalized Trade Advances:

• Maintain regular contact with clients regarding shipment status.
• Ensure timely receipt and vetting of Offer to Purchase documents.
• Oversee transaction finalization.

General Administration & Client Support

Client Support:

• Address customer complaints and inquiries promptly.
• Ensure timely execution of trade processes.
• Internal Divisions:
• Assist internal departments with trade finance queries.
• Compile audit files and provide feedback on compliance audits.

Department Operations:

• Ensure transaction verifications comply with Shariah requirements.
• Provide back-office support for staff coverage within the division.

Requirements

QUALIFICATIONS

• A diploma or recognized certificate in International Trade would be an advantage

PREFERRED EXPERIENCE

• A minimum of 2-5 years of general banking experience, accounting & international trade finance