Job Vacancies at Ares Holdings

Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual  target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.

Operations

• Ensure VM and windows comply with Store standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Complete month end Stock Receipt report and Sales reports
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy.

 Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations

Requirements

• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

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Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage.

Why work for us:

• Fast growing and well-established brand
• Extensive growth opportunities within
• Company upskill employees and provide training opportunities

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

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Responsibilities:

Media Analysis and Relationship Management:

• Keep up to date and targeted media lists – Research and perform techniques to keep up with media contacts
• Media relations and seeding
• Research and evaluate competitors PR and Digital content
• Help with planning and hosting of marketing events
• Assist in compiling monthly reports and learn to create trend analysis from the data
• Assist with daily administrative duties

Production:

• Monitor all social media platforms for trending news, ideas and feedback.
• Assist on and with the organisation of brand productions (Shoots, products, sourcing from store)
• Contribute to the creation of assets, follow up on content and assist in the management of suppliers.

Requirements

• Grade 12 and BTech PR Diploma/Marketing Diploma
• Excellent knowledge of MS Office
• Familiarity with marketing computer software and online applications
• Reporting specialist (Set up and implementations)
• Product knowledge advantageous

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Skills & Knowledge required:

• Relevant degree
• Advanced Excel
• Functional experience in HR and training development
• Demonstrated ability to drive the learning and development initiatives across different organisational levels
• Understanding of training design, development and delivery
• Facilitation Skills
• SDF knowledge
• Workplace Skills Plan & ATR submissions
• Communication skills
• Valid driver’s license & own transport
• Willingness to travel

Strategic Planning and Implementation:

• Develop and maintain a Learning and Development strategy based on identified training needs and skills gaps
• Collaborate with the Head of HCM to develop the Learning and Development Strategy in alignment with the organisational objectives and future skill requirements
• Transform strategies into actionable initiatives with defined business outcomes and measurable targets while promoting the development of operational best practices
• Implement, review and update Learning and Development policies, processes and procedures
• Development, sign off and submission of Workplace Skills Plans and Annual Training Reports for Group
• Monitor the implementation of the Learning and Development programmes and plans

Training Design, Facilitation and Delivery:

• Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve earning goals
• Design and develop training programs, workshops, and learning materials.
• Proactively explore training needs and design and adapt relevant training materials
• Engage with relevant subject matter experts and other stakeholders to become proficient and keep up date with any changes on the subject matter

People Management:

• Manage the people practices of the Learning & Development department
• Oversee performance of direct reports, establish annual goals and measure performance
• Cultivate a culture of high performance, accountability, and adherence to the company's values among team members

Stakeholder Management:

• Identify, build, and nurture collaborative relationships with internal and external stakeholders
• Develop and maintain strong working relationship with relevant SETA’s
• Collaborate with HR and business stakeholders to align learning and development methods with strategic business needs
• Collaborate with individuals across the business to determine and respond to organisational learning and development requirements

Operations / Financial Management:

• Forecast, plan and develop an annual training budget aligned to organisation Learning and Development needs
• Identify and approve service providers to implement training requirements as per the training plan
• Effectively manage and monitor the Learning and Development budget and expenditure
• Secure and manage the allocation of funding for all planned training with the SETA’s including mandatory and pivotal grants

Legislative:

• Work within policies and procedures and in compliance with all BBBEE / EE / SD Legislation
• Compliance and monitoring of the BBBEE (Skills Development section) scorecard system and ensure that the company requirements are maintained and updated timeously
• Review BEE scoring results, identify improvement areas and work with relevant stakeholders to implement action plans to secure improved scoring.

 Legislative Reporting and Administration:

• Maintain department records, ensuring complete accuracy and confidentiality
• Ensure accurate and up to date data capturing and filing according to department standards
• Comply with all statutory reporting requirements
• Prepare documentation for Skills Development audits including training, SETA and EE documents
• Oversee reporting and data analytics
• Compilation and submission of annual Skills Development Levies, Workplace Skills Plan and required training reports to the Department of Labour and other related stakeholders

Succession Planning:

• Formulate development plans (with HR team and relevant stakeholders) for successors and individuals with high potential
• Participation in succession planning process and discussions
• Support the HR Operations manager with updating and maintain succession plans annually

Partnership:

• Develop strategic partnerships and relationships with external training providers.
• Establish a good relationship and manage stakeholders (internal clients – management, employees) and external clients – training providers, training centres who provide learnership and SETAs
• Effectively work within a collaborative HR Team environment

Evaluation and Continuous Improvement:

• Keep up to date with Learning & Development developments and HR strategies within the industry
• Stay updated on industry best practices and policies
• Establish appropriate methods to measure success and impact of interventions
• Continually evolve and improve intervention delivery channels
• Active role in the promotion of diversity of the workforce throughout all programs in the Organization

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Key Responsibilities:

Team Management & Supervision:

• Lead, motivate, and manage a team of customer service agents to deliver excellent customer service.
• Monitor team performance to ensure that KPIs, including response time, customer satisfaction, and issue resolution, are consistently met.
• Conduct regular one-on-one meetings with team members to provide feedback, coaching, and support.

Scheduling & Resourcing:

• Manage team schedules, including shift planning, ensuring optimal coverage during peak hours.
• Coordinate with the HR department for the recruitment and training of new team members.
• Monitor and manage team workload to ensure timely and effective resolution of customer queries.

Coaching & Development:

• Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
• Foster a positive and supportive team environment that encourages continuous improvement and professional growth.
• Address performance issues proactively, implementing performance improvement plans when necessary.

SOP Maintenance & Compliance:

• Maintain and update department SOPs to reflect current best practices and ensure compliance with company policies.
• Ensure that all customer service agents are trained and compliant with department SOPs and procedures.
• Collaborate with other departments to streamline processes and improve overall customer experience.

Reporting & Analytics:

• Analyse customer service metrics and prepare regular reports for the Customer Service Manager.
• Identify trends, challenges, and opportunities for improvement based on data insights.
• Propose and implement process improvements to enhance service quality and efficiency.

Customer Interaction:

• Handle escalated customer queries and complaints, ensuring a prompt and satisfactory resolution.
• Act as a point of contact for high-profile or complex customer issues.

Qualifications:

Education:

• Qualification in Business Administration, Retail Management, or a related field is preferred.

Experience:

• Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team leader position.
• Experience in the fashion retail industry is highly desirable.