Job Vacancies at Discovery Limited

Key Purpose of the role:

The Legal Manager is part of a team that is responsible for safeguarding the business reputation by facilitating the process by which business follows legislative guidelines. The incumbent acts in an advisory capacity to Senior Management on a variety of legal matters, including those related to intra-group contracts, service provider negotiations and contracting, terms and conditions drafting; as well as other legal contractual arrangements.

Areas of responsibility may include but not limited to:

• Gives accurate and timely legal advice to Senior Management on a variety of legal topics.
• Collaborates with management to draft client specific legal requirements including product specifications, advise and review product, campaign and competition terms and conditions, legal notices and other contractual documentation.
• Provides legal input in respect of internal governance policies.
• Researches and analyses legislation with a view to identifying legal risks.
• Communicates and negotiates with external parties (external counsel, service providers etc.) in respect of drafting of legal documentation.
• Drafts:
• Complex agreements, which includes without limitation, commercial agreements, service legal agreement and NDAs;
• legal opinions and executive summaries; and
• other legal documents to ensure the company’s full legal rights are entrenched and that the obligations of all parties are incorporated.
• N.P.O. governance, which includes being the key legal advisor for Team Vitality running and cycling clubs
• Deals with complex legal matters across multiple stakeholders.
• Provides clarity on legal language or specific interpretation to various stakeholders.
• Advanced understanding and application of the Consumer Protection Act, Protection of Personal Information Act, Electronic Communications and Transactions Act, contract law, competition law, intellectual property law.
• Attending to court processes and legal notices
• Maintenance of electronic contract management system.
• Manage the repository of contracts
• Keep abreast with relevant legislation and ability to advise on associated implications and risks affecting the business.
• Working collaboratively with other areas in Discovery
• Manage the Intellectual Property portfolio.

A suitable candidate must demonstrate the following competencies:

• Strong drafting skills
• Ability to deliver in a high stress environment
• Ability to work independently as well as effectively within a team
• Ability to assume progressive responsibilities within assigned work as experience is gained in the position
• Demonstrable business acumen
• Excellent verbal and written communication skills
• Analytical skills
• Problem solving skills, including the ability to navigate technical legislative landscape to provide solutions to business
• Decisiveness
• Market awareness (locally & internationally)
• Relationship building.

Qualifications and Experience

• Completed LLB degree
• Admitted attorney or advocate would be advantageous
• 5 years to 7 years relevant legal experience, preferably in a corporate environment.

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Areas of responsibility may include but not limited to:

• Administration of Discovery Invest Products
• Death claim processing
• Emigration Claim Processing
• Maturity claims processing
• Ill Heath Claims Processing
• Discretionary Claims Processing
• Retirement Claims Processing
• Handling telephonic queries from policyholders, financial advisors and franchises
• Liaising with clients and franchise in obtaining outstanding requirements
• Relationship building with financial advisors and internal and external colleagues /clients
• Statistics of workloads to ensure that daily targets are met
• Ensure that all standard operating procedures and business rules are adhered to.
• Assisting with testing and system implementations

Personal Attributes and Skills

• Client Centric
• Values Driven
• Resilient
• Optimistic
• Drives Results
• Instils Trust
• People Savvy
• Excellent Communication Skills
• Problem Solver
• Learns on the Fly
• Detailed and Focused
• A strong ability to apply information
• Enthusiastic and flexible to change

Education and Experience

• Matric
• Business Degree (Advantageous)
• A minimum 2 years experience in the LISP industry
• Knowledge and Experience of the Pension Funds Legislation
• Knowledge if Long-Term Insurance Legislation
• Knowledge of the Collective Investment Schemes Legislation

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Key Purpose

The role of the query analyst is to support both internal and external stakeholders with queries around benefits. Also to liaise with key stakeholders and maintain their relationships. In addition, the administrator will be responsible for identifying trends and to report on them.

Areas of responsibility may include but not limited to

• Build analytics tools that utilise the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
• Assemble large, complex data sets that meet functional or non-functional business requirements and align data architecture with business requirements.
• Processes, cleanses, and verifies the integrity of data used for analysis.
• Liaise and collaborate with relevant stakeholders, providing support to the entire department for its data centric needs.
• Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes.
• Presents findings and observations to team for development of recommendations.
• Data management sets for:Electricity consumption via
• Municipality/Landlord
• Power meter data
• Solar power
• Generator data
• HVAC

Water consumption:

• Water meters
• Grey and rainwater

Other consumption:

• Diesel data
• Gas data (Egoli & LPG)
• Systems data

Personal Attributes and Skills

• Takes initiative and works under own direction
• Works productively in a high-pressure environment
• Relates well to people at all levels
• Expresses opinions, information and key points of an argument clearly
• Responds quickly to the needs of the client and to their reactions and feedback
• Writes in a well-structured and logical way
• Interpersonal skills
• Verbal & Written communication skills
• Resilience
• Attention to detail
• Time management skills
• Excellent problem-solving skills

Education and Experience

• 3 - 5 years working experience building and optimizing data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• 3 - 5 years strong analytic skills related to working with unstructured datasets.
• A successful history of manipulating, processing, and extracting value from large, disconnected datasets.
• PowerBI Development experience and development experience
• Knowledge of Microsoft Excel, Word and Outlook
• Proficient with the following computer packages:
• Ms Excel skills
• PowerBI Development experience and development experience

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Key Purpose 

The key purpose of this role is to play an integral part in developing strong and positive relationships with our Health Professionals.  

Implementation and delivery of initiatives that will provide the Health Professional with an escalated and specialised touch, whenever they interact with Discovery.  

Key Outputs 

The successful applicant will be responsible for but not limited to the following job functions: 

• Drive positive sentiment through relationship building and extensive networking with influential Healthcare Professionals within their region and owning the sentiment beginning to end. 
• Engaging with Healthcare Professionals to implement the strategic objectives identified 
• Managing the implementation of projects to achieve defined objectives and to provide reports on the progress, impact and sentiment. 
• Monitoring and analyzing performance of projects that have been implemented as well as  issue identification and robust resolution in supporting the environment  
• Identifying opportunities that will enhance the service delivery to Health Professional and Practice Managers 
• Recognizing and managing risk and potential threats, then providing solutions to address these and identifying areas for improvement 
• Internal networking  
• Maintaining and growing uptake of various networks and payment arrangements  
• Resolve and own escalations within region 

Personal skills and attributes 

• Customer Services 
• Communication Skills 
• Interpersonal relationship skills 
• Project Management skills 
• Ability to deal with people at all levels 
• Strong presentation skills 
• Ability to negotiate and debate 
• Ability to work independently 
• Influence and persuasion skills 
• Excellent verbal and written communication skills 
• Ability to gather and analyse relevant information 
• Microsoft office 

Education and Experience 

Essential 

• A minimum of eight years working experience of which at least two years should be in account management 
• Experience either in Healthcare /Pharmaceutical industry/Financial Services or related industries 
• Microsoft Office  

Advantageous 

• Would preferably have dealt with large Corporate clients at Senior level 
• Tertiary Education/NQF7 (Life Sciences or Clinical-HP) 
• Knowledge of discovery products 
• 3-4 years’ customer service experience 
• Discovery Health Processes 

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Key Outputs

• Verify and capture faxed, scanned or emailed claims within a required period and at a required quality level.
• Daily assessing of paper or image claims
• Collection, completion and returning of batches within stipulated times
• Achieving of daily target on Verify Processes

Competencies

Behavioural Competencies

• Delivering results and meeting customer expectations
• Analysing
• Following instructions and procedures
• Planning and organizing
• Coping with pressure and setbacks
• Adapting and responding to change
• Adhering to principles and values
• Working with people

Knowledge

• Pinpoint
• Paradigm

Skills

• Written communication
• Numerical skills

Qualifications & Experience

Essential:

• Matric
• Basic MS Office Knowledge

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Key Purpose

The Endpoint Security Engineer will to be employed to perform an Endpoint management and Release functions in the Endpoint Security Service team including to help maintain the Endoint security environment, and performing a admin role in the Endpoint Security Services Team

Areas of responsibility may include but not limited to

• Perform software deployments to Windows/MAC workstation and Windows servers. (Patching, upgrades, workstation - and server software installs)
• Vulnerability management and analytics.
• Perform incident, request, workflows calls and problem management.
• Capable in supporting a 24/7 coverage model with standby responsibilities.
• Provide direct and remote L2-L3 application/server support in the Windows and MacOS environments.
• Optimize employee satisfaction through a strong commitment to communication and customer service.
• Document configurations and procedures that will be transitioned to the help desk or support teams.
• Utilizes standard corporate tools to record change, incident, and problem activities for tracking purposes.
• Regular operational and management reporting.

Personal Attributes and Skills

• Ability to work in a team environment, outgoing and inter-personal skills
• Ability to work according to project deadlines, under pressure and cope with a highly stressful environment.
• Skilled in SQL, PowerBI, PowerShell
• Skilled Microsoft Endpoint Manager and MS Security management
• AWS or Azure Cloud certifications
• Ability to troubleshoot complex infrastructure related problems
• Mature, optimistic, energetic and positive
• High degree of accuracy and attention to detail essential
• Self-motivated, self-thinker and pro-active
• Deadline driven and willing to work overtime when necessary
• Sound work ethics, with the ability to work remotely when required
• Team player
• Willing to learn and develop oneself
• Strong Reporting and Data Analysis skills
• Value driven – Urgency, Integrity

Education and Experience

• 2+ years of relevant Endpoint Management in both Windows and MacOS experience in an enterprise environment.
• Must possess a strong knowledge of Windows Workstation 10/11 Windows server 2016 and above.
• Software installation and troubleshooting skills.
• 2+ year MacOS software installation and troubleshooting skills.
• 3+ years of Desktop support in enterprise environments.
• Vulnerability management and analytics knowledge is a plus.

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Key purpose

Member of the Health Professional Unit (HPU), Value Based Care (VBC) team are responsible for health Professional risk management. The unit plays a key role in defining and implementing benefit changes and innovations by developing, implementing, and monitoring initiatives that achieve the best possible clinical outcomes with the highest levels of cost efficiency to meet Strategic Risk Management (SRM) and, Discovery health objectives.

Key outputs

• Build a deep understanding of risk management factors that inform client scheme sustainability
• Develop both the clinical and practice management insight into issues that impact care delivery
• Monitor, with the support of the SRM team, key metrics reflecting stakeholder cost and care utilization experience.
• Proactively identify and develop creative, shared value proposals for presentation to risk management and governance forums to address identified client scheme costs, administrative and stakeholder sentiment challenges
• Work within a shared value approach, to ensure successful development and implementation of approved projects
• Develop mechanisms to track the ongoing operations of initiatives and ensure they continue to deliver on intended objectives
• Work closely with Discovery Health service, operational and system teams to ensure the highest levels of responsiveness and service excellence to stakeholders
• Develop and maintain strong relationships between DH and identified stakeholders to for initiative consultation and implementation

Essential experience and knowledge required:

• Medical degree or a degree in Analytics
• 3 to 5 years’ experience in the health care industry
• 2 - 4 years clinical training experience
• Skilled working with Microsoft Office: Excel, Word, PowerPoint
• Understanding of underlying care delivery process
• Consulting acumen
• Knowledge of Discovery Health products and coding
• Strong analytical acumen to be able to develop, guide implementation and track value-based care initiatives and the ability to work collaboratively with analytical teams – advantageous

Advantageous/Preferred Experience and Knowledge:

• At least 5 years of Health Funding or Corporate Health Care experience
• At least 5 years of Product Modeling and Design experience
• At least 5 years’ experience leading successful implementation of business initiatives or strategy

Skills required:

• Structured thinking and problem solving
• Organized time management
• Collaborative team member
• Confidence in doctor and society engagement with the support of the HP engagement team
• Flexibility in handling multiple projects simultaneously
• Taking initiative and working under own direction; self-starter
• Upholding ethics and values; demonstrates integrity
• Analytical and financial modeling