Job Vacancies at Hitachi Energy

• You as an Operations Manager will be part of Hitachi Energy business based in Modderfontein, South Africa. You will be managing the grid integration business units for dynamic order, revenue growth with ever increasing cash flow. Coordinating with external and internal service providers in order to achieve the budgeted, profitable growth targets for the business unit. Being responsible for achieving group specific KPI’s in relation to Orders, Revenue, EBIT, OCF. Developing and executing strategic business planning to meet PGGI objectives for market penetration, sales and earnings.

Your responsibilities

• Developing and managing of business processes. Preparing key information for quotations to customers; design development and release; product group performance budgeting and forecasting; asset management and coordination of customer inspections, tests and deliveries.
• Managing of the business portfolio including design developments, offerings, and customizations in coordination with HBU Management or Global Product Group Management and Technology Management.
• Developing and implementing of Strategic Business Plans for the Local Product Groups including. Assessing market sizes and potential throughout the Africa region. Determining factory capacity, capital investment and product technology needs; and forecasting future financial performance.
• Developing and managing customer relationship and project management services that assure smooth execution of orders from time of order quotation. Including order handling and scheduling; design development and release to manufacturing, management of customer tests and inspections; and shipment of product to customer sites.
• Providing the prime interface between the factory and the customer for order and project management.
• Asset management including net working capital and cash flow for the operating unit.
• Leading and directing cost of poor-quality improvement efforts for the operating unit. This includes analyzing margin slippages, warranty claims, internal quality issues and areas of process inefficiency.
• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in engineering or business management.
• 10—15 years’ experience as a business, marketing or sales or project manager. Prior operations management experience desired.
• Experience in international business and project management. Experienced use of microsoft applications.
• Ability to multi-task and manage multiple tasks-efficient time management. Excellent leadership capabilities with a team-oriented attitude.
• Knowledge of project management fundamentals and techniques.
• Management of diverse functions including sales, marketing, engineering and factory operations.
• Proficiency in both spoken & written English language is required.

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• Collaborating with our customers to build the relationships, teamwork and trust that enables the delivery of valuable solutions and superior customer services. The customer is our highest priority.

Your responsibilities

• Understanding, troubleshoot, analyze, tracking and taking ownership of customer issues and queries and managing through to solution.
• Researching and troubleshooting of Enterprise Software Solutions software issues.
• Providing prompt and accurate customer feedback.
• Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally.
• Organizing regular customer meetings and provide status updates to internal and external stakeholders.
• Managing and own all aspects of customer success, while maintaining a holistic view of customer satisfaction.
• Ability to quickly establish customer relationships and trust.
• Applying and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions.
• Always providing an outstanding customer experience.
• Ensuring that the customer inquiries and concerns are resolved in a timely manner.
• Following CX standards and procedures and suggest improvements where possible.
• Working with minimal supervision with wide latitude for independent judgement to provide the customer an exceptional customer experience.
• To understanding the context and priority of a diverse range of applications and associated support cases.
• Identifying own training needs and undertakes Hitachi Energy training programs as directed by Management.
• Following and complying with company health, safety, and environmental policies such as described in our Values in Action, the blueprint for the way we work, helps us realize our full potential, individually and as an organization.

Your background

• Proven experience ideally five years working in a Technical Support Engineer or similar role supporting enterprise software solutions.
• Experience of aspects of asset management, maintenance, and work management in asset intensive industries; specifically, power generation and transmission, utilities, transportation, mining, or public infrastructure. Desirable, but not essential.
• Understanding the development process flow, not pertaining to coding abilities.
• Experience in database technologies like Microsoft SQL Server / T-SQL Procedures; Oracle / PL/SQL Procedures.
• Experience in tools/utilities like windows and Microsoft Office 365 applications, Sales force, etc and GIT, VSTS, Azure, Jenkins, Jira.
• Knowledge in web service and XML message-based systems such as ActiveMQ, JMS.
• Experience in Microservice-based applications on Azure Service Fabric platform.
• Experience in the .NET technology stack: C#, REST Web Services, .Net Core, and Entity Framework.
• Good knowledge of the Unit and Integration testing technics and frameworks.
• Experience in Azure DevOps / Jira / Helm Knowledge of DDD, Event Sourcing, Go or python and Katalon will be an advantage.

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• You as a Senior Sales Specialist Digital, will be part of Power Grids Marketing & Sales business and reporting to Local Sales Manager. You will be responsible for planning and ensuring execution of Hitachi Energy’s sales strategy for digitalization and software, to achieve both qualitative and quantitative targets for products, systems and/or services in a profitable way in the Southern and Eastern African market. Responsible for developing and coaching the Sales organization proactively in the area of digital and software solution selling, to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction.

Your responsibilities

• Sales strategy: -Planning and implementing sales strategy, and strategic sales and business development initiatives, in alignment with global sales strategy. Achieves sales targets in respect of both budgets and sales efficiency. Develops localized digital and software sales strategy for the Southern African market from the global digital strategy.
• Sales targets: -Establishing sales targets and ensures sales achievement through regular oversight and definition and implementation of improvement plans as needed.
• Customer acquisition: -Identifies opportunities at existing and potential new customers within defined geographical area and determines plans for acquisition and allocates resources.
• Information sharing: -Coordinating the flow of information for sales activities and transactions, including leads, billings, orders, contracts, etc. and evaluates data to ensure achievement of goals. Monitors and provides reports to the Marketing and Sales organization on market intelligence.
• Customer relations: -Supporting the development of strong relationships with key customers. Builds and maintains strong relationships with key decision makers. Ensures efficient marketing communications.
• Volume, profit and cost: -Ensuring achievement of sales volume and product mix targets by setting appropriate price and margin for sales. Participates on negotiations of key contracts. Manages ongoing costs.
• Risk: -Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels.
• Sales process: -Takes ownership of the sales processes, and all relevant training and development plans, actions, and programs.
• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s Degree in engineering or Information Technology.
• Minimum 8years of experience in customer relationship building, business development and sales in an enterprise software environment, preferably in the electrical power industry.
• Proven track record of sales of software and digital solutions.

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• You as a Tender & Quotation Specialist will be part of Hitachi Energy business based in Modderfontein, South Africa. You will be creating and completing bids or estimations, or quotations based on customer specification or customer requirements or budget to achieve both market competitiveness and high margin for the company. Maintaining and improving the balance between all Hitachi Energy units and customers that are present in the area of responsibility.

Your responsibilities

• Target: Formulating competitive bids or estimates or quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation. Ensuring tenders are well documented in a timely manner and with appropriate level of detail, including full and accurate costs.
• Preparation: Managing the preparation of all technical (e.g. defining the most suitable technology and product type(s)), financial (e.g. total price sheet, cash flow analysis) and if necessary project management (e.g. quantifies hours of engineering and commissioning) aspects of the bid or estimate or quotation, indicating prices and trading conditions.
• Coordination: In accordance with bid or estimate or quotation planning, ensuring that inputs for editing activities are provided on time and according to established quality procedures. Managing external services to support bid or estimation preparation such as translations and governmental approvals.
• Documentation: Collecting and archiving documentation regarding the offer/order and records assumptions and decisions taken during the development process. Regularly reports the status of the bids or estimates or quotations using defined tools and collects and analyses the reasons for tenders being lost and won.
• Risk: Identifying potential risks in the bids, quotations and estimates, and in any related contract agreements across customers or channels. Providing information and/or participates in the risk review process in accordance with Hitachi Energy policy.
• Information coordination: Being responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements.
• Customer relations: Establishing and maintaining effective customer relationships to understand customer needs. Ensuring a positive customer experience throughout the sales process. Providing any necessary technical support to Sales Managers during technical meetings with customers.
• Supplier selection: Identifying potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications. Collaborating with supply chain management to coordinate requests to subcontractors.
• Safety and integrity: Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering.
• 2 years’ experience in tendering and quotation.
• Knowledge in bids and proposals.
• Proficiency in both spoken & written English language is required.

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• You as a Project Engineer, will be part of Grid Automation business based in Modderfontein, South Africa. Reporting to the Technical Lead: Telecommunications, you are responsible for acting as an engineer design authority for telecommunication projects on assignments classified as low engineering complexity. Engineering discipline lead on small projects or portions of larger projects. Completing engineering assignments efficiently and cost-effectively and in accordance with contract specifications, quality standards, and safety requirements.

Your responsibilities

• Technical contribution: Creating the engineering design concept/philosophy definition. Evaluating, selecting, and applying standard techniques, procedures, and criteria to perform engineering assignments. Reviewing and approving design deliverables for telecommunication engineering and acts as the technical lead with the client. Providing technical support for testing, installation, and commissioning activities.
• Sales: Assisting in creating proposals for engineering projects or programs through provision of bills of materials and estimated engineering hours for own discipline.
• Contract management: Supporting contract managers in issuing claims.
• Planning and control: Creating work plans and cost estimates for work in own area of responsibility and proactively manages this work to deliver the agreed program on time, on quality and at the targeted cost.
• Risk and opportunity management: Ensuring completion of risk and opportunity assessments and the implementation of resulting actions for own projects. Reporting early any contract/quality/program/cost issues to management.
• Customer: Acting as the Hitachi Energy technical lead for telecommunication engineering on a project. Interacting with customers and officials, contractors, and others. Attending project meetings and presents specific aspects of engineering assignments. Ensuring that Hitachi Energy is presented as a professional organization in all interactions with the customer.
• Supply chain management: Collaborating with the Supply Chain function to ensure that the technical requirements for equipment or services are communicated and agreed with potential suppliers. Providing technical evaluation of supplier proposals.
• Processes and tools: Accepting as fit for purpose supplied equipment or services. Using standard processes and tools applicable to own area.
• Safety and Integrity: Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering.
• Experience in telecommunication systems including fixed line fiber and copper networks wireless networks and IP Networking proficiency required.
• ECSA registered candidate or better.
• Proficiency in both spoken & written English language is required.

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• You as a Field Service Engineer will be part of Hitachi Energy business based in Modderfontein, South Africa. You will be executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines. Delivering excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new service business opportunities for Hitachi Energy.

Your responsibilities

• Service delivery: Performing service tasks, identifies technical problems and makes analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Customer approach: Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understands their needs. Identifying new sales opportunities and communicates them internally.
• Materials and supply: Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities.
• Documentation and reports: Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed.
• Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshooting equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational excellence: Proactively identifies suggestions for product and quality improvement and communicates them further in the Hitachi Energy organization. Providing recommendations to management to improve operations and customer service.
• Health, safety and integrity: Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents.
• Safety and integrity: Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering or technical qualification.
• 2+ years of experience in tender and quotations.
• Knowledge in bids & proposals.
• Proficiency in both spoken & written English language is required.

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• You as a Sales Specialist - High Voltage Products will be part of Hitachi Energy business based in Dar es Salaam, Tanzania. You will be generating high voltage sales opportunities and securing profitable sales within the designated area(s). Focusing on installed base penetration (IB) and sell the entire High Voltage product portfolio in collaboration with other Hitachi Energy business units. Building long term customer relationships and ensure immediate response to specific customer needs and issues.

Your responsibilities

• Proactively sales of HV product and service portfolios - GIS, AIS, Power Quality Products, Cable Accessories, Service, extensions and retrofit solutions in Southern Africa.
• Adequately knowledge in HV product and services, condition monitoring solutions and extension & retrofit solutions. Proactively and reactive sales of High Voltage portfolios.
• Planning daily activities, developing and maintaining customer relations and managing customer accounts, developing, implementing, and following up on strategic sales plans.
• Establishing effective business relations with sales executives, management, and technical team members. Preparing periodic sales reports, forecasts and market plans.
• Monitoring and evaluating on market activities and trends. Meeting with personal sales targets as planned.
• Coordinating with Service Manager and Market Manager to decide on pricing strategies. Negotiating and securing contracts. Exploring further market opportunities from both existing customer and potential customers.
• Engaging with customers to learn and understand the drivers influencing their specification. Work out ideas on how to influence customer buying criteria.
• Supervising distribution and archiving of documentation issued to customers as part of tendering and contract negotiations. Maintaining project pipeline and ordering forecasts using Hitachi Energy tools.
• Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
• Recommending customer for immediate and future service and product requirements, provide feedback to Market Manager. Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understand the scope of the job to be performed.
• Acting as voice of customer back into internal engineering and quality functions. Effectively managing multifunctional interfaces - internal, feeder factories, service department, customers and sub suppliers.
• Ability to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
• Updating installed base in ServIS (the approved service database) with the changes made at site.
• Establishing long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product or solutions knowledge to promote product Life Cycle Management.
• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in engineering.
• 5-7 years of experience in sales, preferably in High Voltage products and service. Previous experience in manufactural companies is an added advantage.
• Proven technically, analytical, proactive & innovative, solution & target and teamwork oriented.
• Knowledge in High Voltage products is preferred.
• Ability to network and build relationships both internally and externally.
• Proficiency in both spoken & written English language is required.

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• You as an HR Operations Front Office, will be part of Power Grids business based in Modderfontein, South Africa. Reporting to the HUB HR Operations Manager - MEA, you are responsible for performing day to day processing of HR requests related to multiple service lines Employee Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation & Benefits, Payroll, People Analytics and HRIS for an assigned group of employees. Providing appropriate support for internal customers and deliver accurate and timely processing of information for all stakeholders.

Your responsibilities

• Service Delivery: Executing and delivering assigned HR services in compliance with all standard operating procedures or policies or other procedures in place and according to defined service level agreements.
• Support Service: Delivering HR service support to the HR community, managers, and employees. Shows a customer service mind-set and a proactive way of working to serve customers with a “can do” attitude.
• Process Optimization: Recommending enhancements and simplification of existing processes and procedures based on feedback and experience with customers.
• Communication: Communicating information regarding policies and standards on assigned processes to internal customers as needed.
• Data Entry: Recording employee enquiries in an appropriate IT system, ticket tool. Performing data entry into appropriate systems as necessary for assigned HR Services. Maintaining a high level of data quality and accuracy in the systems. Providing on-demand reports related to the process, where required.
• Documentation: Preparing information and documents for external authorities, social security, income tax, etc.
• Safety and Integrity: Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background

• Ideally you should have a degree or diploma in Human Resources or Business Administration .
• Minimum 5 years of experience in HR operations as well as the end-to-end employee life cycle management & processes i.e., hire to retire.
• HRIS systems Workday or master data and must have excellent skills in Microsoft office i.e., excel.
• Experience of the people processes in HR as relates to the operations and overall HR offering.
• Payroll & benefits knowledge & experience including an understanding of the processes.
• Experience in working for a multi-national organization is advantageous i.e., matrix reporting & team structures across countries.
• Experience in leading change initiatives and managing HR projects.
• Management of internal risk and controls as relates to HR processes and activities.
• Proficiency in both spoken & written English language is required.

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• Hitachi Energy is seeking a Product Manager - Outage Management Systems for its Houston, Texas location. This role is responsible for planning, developing and executing the product strategy and roadmap for Network Manager focused on managing power outages (planned and unplanned) and associated switching plans to energize and de-energize electrical grids in a safe manner. Implement and follow global product management best practices, apply sound business strategy approaches, and manage (i.e., market assessment, product competitiveness, direction of R&D investment, tracking of portfolio realization and impact) the associated product portfolio to meet requirements of global and local markets. Work closely with Product Development and Marketing & Sales to position the product and new initiatives and enable the rest of the organization to capture business. Additionally, work with the Professional Services Organization in deployment of new product functionality, and with the Customer Success Organization to understand and prioritize logged product defects and enhancement requests.

Your responsibilities

• Manages the Outage Management products within the Enterprise Software Solutions Product Group throughout its entire life cycle, with responsibility for product financial targets. Leads continuous business analysis of the existing portfolio and potential new portfolio items and contributes to decisions on product obsolescence and end-of life.
• Translates local market requirements and business unit strategy into global product portfolio. Positioning of the current and future product through market and customer segmentation, and anticipation of needs based on applicable trends. Contributes to the definition of new product line or product portfolio strategies.
• Analyses and tracks market, technology, competitor, and customer requirements related to the product business and determines competitive attributes, prioritization, and value proposition. Identifies needs, opportunities, risks and positioning against competition and feeds information to global team as input to decision making.
• Defines the business plan and approves the pricing model where applicable. Makes decisions and approves prioritization of product portfolio development activities.
• Engages regularly with customers. Manages challenging customer escalations and non-conformities.

Your background

• Graduate degree in Electrical Engineering required and a minimum of 10+ years’ experience in the Utility T&D space.
• Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
• Experience as a customer/user of Utility Control Systems is highly desirable
• Experience in a vendor environment either in Sales or Product Management is highly desirable
• Strong collaboration skills working in a team environment
• Strong presentation skills
• Strategic thinking
• Business mind