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  • Posted: Nov 19, 2025
    Deadline: Not specified
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  • M-KOPA is the pioneer and global leader of Connected Asset Financing that offers millions of underbanked customers access to life-enhancing products. Our advanced connected asset financing platform combines digital micropayments and IoT connectivity to offer access to products including solar lighting, televisions, fridges, smartphones, financial services an...
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    Director of Product Design

    In this role, you would be responsible for:

    • Leading the strategic direction and evolution of our Product Design function
    • Collaborating with Product Management and Tech leadership to define overall UX strategy
    • Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
    • Reviewing design work to ensure quality and cohesion before release
    • Mentoring design team members and fostering a sense of belonging while helping advance their careers
    • Working with marketing teams to ensure visual cohesion across the M-KOPA brand
    • Translating design metrics into business outcomes that executives understand and value

    This role will require frequent travel across our operational markets, therefore an ideal candidate should either be based in one of our markets or be willing to relocate. This will allow you to be at the heart of Africa's most dynamic tech hubs with direct access to our core market.

    Your application should demonstrate:

    • 10+ years experience leading design teams and complex projects in digital products
    • Deep understanding of UX strategy with the ability to balance business goals with user needs
    • Experience building and maintaining design systems across multiple touchpoints
    • Solid leadership and mentoring capabilities
    • Ability to work with diverse, cross-functional teams across multiple countries
    • Solid interpersonal, communication, and collaboration skills
    • Experience translating design impact into business metrics
    • Experience in fintech or similar industries

    go to method of application »

    Head of Product Design

    In this role, you would be responsible for:

    • Leading the strategic direction and evolution of our Product Design function
    • Collaborating with Product Management and Tech leadership to define overall UX strategy
    • Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
    • Reviewing design work to ensure quality and cohesion before release
    • Mentoring design team members and fostering a sense of belonging while helping advance their careers
    • Working with marketing teams to ensure visual cohesion across the M-KOPA brand
    • Translating design metrics into business outcomes that executives understand and value
    • This role will require frequent travel across our operational markets, therefore an ideal candidate should either be based in one of our markets or be willing to relocate. This will allow you to be at the heart of Africa's most dynamic tech hubs with direct access to our core market.

    ​​​​​​​Your application should demonstrate:

    • 10+ years experience leading design teams and complex projects in digital products
    • Deep understanding of UX strategy with the ability to balance business goals with user needs
    • Experience building and maintaining design systems across multiple touchpoints
    • Solid leadership and mentoring capabilities
    • Ability to work with diverse, cross-functional teams across multiple countries
    • Solid interpersonal, communication, and collaboration skills
    • Experience translating design impact into business metrics
    • Experience in fintech or similar industries

    go to method of application »

    Business Analyst - Credit Eligibility

    In this role, you would be responsible for:

    • Analyzing M-KOPA's repayments data and other data sources to continuously improve our loan eligibility criteria while managing credit risk
    • Refining loan pricing based on credit analysis and customer behavior
    • Testing new types of loans to understand customer demand and credit performance
    • Monitoring credit performance to detect risk shifts and quantify margin impact
    • Testing the predictiveness of new data sets for the purposes of eligibility criteria
    • Using Python, SQL, and other tools for data analysis to drive insights
    • Working with data scientists to leverage machine learning models as part of loan eligibility decisions
    • This role can be remote or hybrid, but candidates must be located within our time zones (UTC -1 to UTC+3) to ensure effective collaboration with teams across our multiple locations.

    Your application should demonstrate:

    • Several years in roles with significant analytical components
    • Strong statistical modeling and quantitative analysis skills, including the ability to conduct your own analysis of unstructured data
    • Fluency in Python, SQL, and other relevant tools for data analysis
    • Experience translating complex data insights into actionable business strategies
    • Ability to work cross-functionally with product, engineering, and commercial teams
    • Strong data communication skills — written, oral, and visual
    • Strong interpersonal and collaboration skills
    • (Nice to have) Experience in credit, underwriting, or lending analytics

    go to method of application »

    Data Analyst - Credit Eligibility

    In this role, you would be responsible for:

    • Analyzing M-KOPA's repayments data and other data sources to continuously improve our loan eligibility criteria while managing credit risk
    • Refining loan pricing based on credit analysis and customer behavior
    • Testing new types of loans to understand customer demand and credit performance
    • Monitoring credit performance to detect risk shifts and quantify margin impact
    • Testing the predictiveness of new data sets for the purposes of eligibility criteria
    • Using Python, SQL, and other tools for data analysis to drive insights
    • Working with data scientists to leverage machine learning models as part of loan eligibility decisions
    • This role can be remote or hybrid, but candidates must be located within our time zones (UTC -1 to UTC+3) to ensure effective collaboration with teams across our multiple locations.

    Your application should demonstrate:

    • Several years in roles with significant analytical components
    • Strong statistical modeling and quantitative analysis skills, including the ability to conduct your own analysis of unstructured data
    • Fluency in Python, SQL, and other relevant tools for data analysis
    • Experience translating complex data insights into actionable business strategies
    • Ability to work cross-functionally with product, engineering, and commercial teams
    • Strong data communication skills — written, oral, and visual
    • Strong interpersonal and collaboration skills
    • (Nice to have) Experience in credit, underwriting, or lending analytics

    go to method of application »

    Product Analyst - Credit Eligibility

    In this role, you would be responsible for:

    • Analyzing M-KOPA's repayments data and other data sources to continuously improve our loan eligibility criteria while managing credit risk
    • Refining loan pricing based on credit analysis and customer behavior
    • Testing new types of loans to understand customer demand and credit performance
    • Monitoring credit performance to detect risk shifts and quantify margin impact
    • Testing the predictiveness of new data sets for the purposes of eligibility criteria
    • Using Python, SQL, and other tools for data analysis to drive insights
    • Working with data scientists to leverage machine learning models as part of loan eligibility decisions
    • This role can be remote or hybrid, but candidates must be located within our time zones (UTC -1 to UTC+3) to ensure effective collaboration with teams across our multiple locations.

    Your application should demonstrate:

    • Several years in roles with significant analytical components
    • Strong statistical modeling and quantitative analysis skills, including the ability to conduct your own analysis of unstructured data
    • Fluency in Python, SQL, and other relevant tools for data analysis
    • Experience translating complex data insights into actionable business strategies
    • Ability to work cross-functionally with product, engineering, and commercial teams
    • Strong data communication skills — written, oral, and visual
    • Strong interpersonal and collaboration skills
    • (Nice to have) Experience in credit, underwriting, or lending analytics

    go to method of application »

    Senior Growth Analyst - Product Analytics

    What You'll Do

    • At M-KOPA, you'll own our growth measurement framework – defining key events, conversion funnels, customer cohorts, and success metrics across mobile app, CRM systems, and telesales channels.

    Key responsibilities include:

    • Building our Looker analytics layer: Collaborate with analytics engineers to create reusable LookML data models, set up governed metrics, automated data tables, user permissions, and use Git for version control
    • Moving from spreadsheets to a single source of truth: Audit Excel files, recreate them as data models using dbt, and replace manual tracking with automated Looker dashboards
    • Leading the transition to data-driven tools: Help teams migrate from manual spreadsheet tracking to automated dashboards, including migrating funnel data input into structured systems
    • Building automated dashboards: Create dashboards for upgrade conversion rates, repeat purchase behaviour, customer lifetime value (LTV), and unit economics
    • Designing agent performance and incentive analytics: Build dashboards tracking call volume, conversion rates, talk time efficiency, lead quality, and revenue per agent. Design data-driven incentive structures and real-time leaderboards
    • Calculating and tracking customer lifetime value: Build models estimating profit per customer cohort and track early signals predicting long-term value

    Your Analytics Environment

    Tools & Technologies:

    • Data transformation: dbt, SQL
    • Visualization: Looker, LookML
    • Product analytics: Amplitude, Mixpanel, Statsig
    • CRM & engagement: Braze, CleverTap, Fresh Desk
    • Analysis: Python or R
    • Data pipeline: Fivetran, Stitch, Airbyte
    • Version control: Git

    Required Experience:

    • Proven track record in product analytics at fintech, telco, e-commerce, or subscription company
    • Strong SQL skills and experience with dbt for building reliable data models
    • Hands-on experience with Looker (dashboards, LookML, data governance and permissions)
    • Python or R for analysing experiments, building cohort models, and calculating customer lifetime value
    • Experience combining data from multiple sources (Amplitude, Mixpanel, Statsig, Braze, CleverTap, call-center data)
    • Understanding of experiment design and analysis
    • Experience designing performance metrics and incentive structures

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    Senior Growth Marketing Manager

    What You'll Do

    • At M-KOPA, you'll bridge strategy and execution - designing, running, and optimising digital campaigns that drive measurable customer and revenue growth. You'll partner closely with Product, Data, and Telesales teams to uncover insights, test hypotheses, and translate learnings into repeatable playbooks.
    • Your mission: make every campaign smarter, faster, and more profitable than the last.

    Your Core Responsibilities

    • Design and execute growth experiments: Identify friction points in the customer journey and run structured tests (creative, audience, incentive, or channel) to improve acquisition, activation, and retention
    • Own campaign strategy and performance: Develop cross-channel campaign plans (WhatsApp, SMS, telesales, Direct Sales Agents) aligned with growth goals. Track and analyse funnel performance to spot new opportunities
    • Translate data into strategy: Interpret dashboards, segment users, and recommend next actions that maximize ROI and customer lifetime value
    • Collaborate cross-functionally: Partner with Product, Telesales, and Operations to align campaign messaging, offers, and timing - ensuring experiments connect with real customer behaviour

    Your Environment 

    Growth Marketing Tech Stack:

    • Tools: CleverTap/Braze, GA4, Amplitude, Looker, or similar omnichannel engagement platforms
    • Channels: WhatsApp, SMS, telesales, and integrated Direct Sales Agent networks
    • Data: Proprietary customer insights spanning millions of transactions across 5 African markets

    What You Need

    • You're a proven growth marketer who can design experiments, interpret data, and scale what works. You understand omnichannel campaigns and know how to bridge creative strategy with analytical rigour to drive measurable business outcomes.

    Required Experience:

    • 5–8 + years of experience in Growth, Product Marketing, or Lifecycle/Performance roles - ideally at a fintech, telco, e-commerce, or subscription company (bonus if you've worked in emerging markets or with pay-as-you-go models like M-KOPA's)
    • Proven experience leading growth initiatives end-to-end (strategy → experiment → scale)
    • Familiar with omnichannel engagement tools like CleverTap/Braze, GA4, Amplitude, or similar

    go to method of application »

    Senior Android Engineer - Financial Inclusion at Scale

    What You'll Do

    • At M-KOPA, you'll build sophisticated Android applications with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge Android development with purpose-driven engineering that makes digital and financial inclusion possible across Africa.

    Technical Environment 

    • Modern Android Stack: We use predominantly Kotlin with Jetpack Compose for our UI
    • Architecture & Patterns: Clean Architecture principles with unidirectional data flow (MVI)
    • Cloud Integration: Our microservices are hosted on Azure using Kubernetes
    • Release Cycle: Bi-weekly Android releases with multiple backend deployments daily
    • DevOps Culture: Azure DevOps for CI/CD with trunk-based development

    Our Engineering Approach

    We work in self-organised, agile teams that:

    • Focus on raising coding standards and improving application quality
    • Embrace testing and observability as first-order concerns
    • Deep dive user journeys using data to implement focused updates
    • Own the entire software stack throughout the lifecycle under a DevOps culture

    What You Need

    • We expect you to be comfortable working as part of a team which owns the entire software stack, including supporting infrastructure, throughout the entire software lifecycle - from inception through production to decommissioning under a DevOps culture.
    • You'll value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first-order concerns in development.

    Required Experience:

    • Solid senior-level expertise with Kotlin and Android app development
    • Deep knowledge of Clean Architecture and Dependency Injection
    • Experience with unidirectional data flow (MVI) and Jetpack Compose
    • Trunk-based development and Feature Toggles expertise
    • Strong testing practices and DevOps mindset

    go to method of application »

    Senior Backend Engineer I

    What You'll Do

    • At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring.
    • Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa.

    Technical Environment 

    • Modern C# Stack: We use predominantly C# written against the latest .NET stack
    • Microservices & Cloud: We favour microservices hosted on Azure using Kubernetes
    • Event-Driven Architecture: We are constantly iterating towards a completely decoupled, event-driven architecture
    • Mixed Environment: We have both legacy services and greenfield microservices
    • Your On-boarding Journey: When you join, you'll participate in our Internal Engineering Bootcamp - an immersive on-boarding experience with our staff engineering group. You'll deep-dive into our event-driven architecture, explore our engineering practices, and understand how we approach building systems at scale. We invest in getting you up to speed properly from day one.

    Our Engineering Approach 

    We're looking for low-ego, experienced engineers who collaborate exceptionally well and embrace continual learning. As an engineer, you'll work as a collaborator, with more senior members coaching and contributing, placing emphasis on:

    • High quality output
    • Observability and monitoring
    • Automated testing in all environments, including production
    • Infrastructure as code and DevOps practices
    • Knowledge sharing and collaborative problem-solving

    What You Need

    • We expect you to be comfortable working as part of a team which owns the entire software stack, including supporting infrastructure, throughout the entire software lifecycle - from inception through production to decommissioning under a DevOps culture.
    • You'll value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first-order concerns in development.

    Required Experience:

    • Strong grasp of C# .NET development
    • Experience with Event-Driven Systems
    • Microservices architecture experience
    • Testing and deployment expertise
    • DevOps culture mindset
    • Proven ability to collaborate effectively in distributed teams
    • Continuous learning mindset and openness to feedback

    go to method of application »

    Senior Backend Engineer II & III

    What You'll Do

    • At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring.
    • Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa.

    Technical Environment 

    • Modern C# Stack: We use predominantly C# written against the latest .NET stack
    • Microservices & Cloud: We favour microservices hosted on Azure using Kubernetes
    • Event-Driven Architecture: We are constantly iterating towards a completely decoupled, event-driven architecture
    • Mixed Environment: We have both legacy services and greenfield microservices
    • Your On-boarding Journey: When you join, you'll participate in our Internal Engineering Bootcamp - an immersive on-boarding experience with our staff engineering group. You'll deep-dive into our event-driven architecture, explore our engineering practices, and understand how we approach building systems at scale. We invest in getting you up to speed properly from day one.

    Our Engineering Approach 

    We're looking for low-ego, experienced engineers who collaborate exceptionally well and embrace continual learning. As an engineer, you'll work as a collaborator, with more senior members coaching and contributing, placing emphasis on:

    • High quality output
    • Observability and monitoring
    • Automated testing in all environments, including production
    • Infrastructure as code and DevOps practices
    • Knowledge sharing and collaborative problem-solving

    What You Need

    • We expect you to be comfortable working as part of a team which owns the entire software stack, including supporting infrastructure, throughout the entire software lifecycle - from inception through production to decommissioning under a DevOps culture.
    • You'll value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first-order concerns in development.

    Required Experience:

    • Strong grasp of C# .NET development
    • Experience with Event-Driven Systems
    • Microservices architecture experience
    • Testing and deployment expertise
    • DevOps culture mindset
    • Proven ability to collaborate effectively in distributed teams
    • Continuous learning mindset and openness to feedback

    go to method of application »

    Head of Product Security

    What You'll Do

    • At M-KOPA, you'll lead both Application Security and Threat Intelligence teams while driving comprehensive security strategies that align with business objectives. Our security teams own their solutions end-to-end, from threat modelling and vulnerability research to production monitoring and incident response.
    • Join us in combining cutting-edge security practices with purpose-driven leadership that makes digital and financial inclusion possible across Africa.

    Team Leadership:

    • Lead Application Security and Threat Intelligence teams
    • Build and scale specialised security capabilities
    • Mentor talented security professionals

    Technical Focus:

    • Offensive security including hardware hacking and Android exploitation
    • Threat intelligence collection and automation
    • Vulnerability research and penetration testing
    • Security workflow automation using platforms like n8n

    Strategic Responsibilities:

    • Threat modelling and risk assessments
    • Red team exercise coordination
    • Executive partnership and security-to-business translation

    Our Security Approach 

    • Proactive defence: Combining offensive security research with threat intelligence to stay ahead of emerging risks
    • Automation-first: Building automated security workflows and threat intelligence systems for scale
    • Business enablement: Translating security requirements into business value and growth opportunities
    • Technical excellence: Hands-on leadership that maintains deep expertise in vulnerability research and exploitation
    • Cross-functional influence: Partnering across product, engineering, and executive teams to embed security throughout the organisation

    What You Need

    • You'll bring exceptional leadership and technical depth to shape security at the intersection of offensive security, threat intelligence, and product development. This role offers unique growth potential through executive visibility, cross-functional influence, and direct impact on product security at scale.

    Required Experience:

    • Hands-on experience in product/application security with proven expertise in vulnerability research, penetration testing, and security architecture
    • Experience leading and scaling security teams with demonstrated success building high-performing Application Security and Threat Intelligence functions
    • Proven track record building threat intelligence programmes including automation platforms like n8n and hands-on experience with Android security and hardware hacking

    go to method of application »

    Senior Enterprise Solutions Architect - MS Dynamics 365

    In this role, you would be responsible for:

    • Managing end-to-end implementations of Microsoft Dynamics 365 F&O solutions, from requirements gathering to post-go-live support
    • Designing and configuring Supply Chain Management modules including warehouse management, inventory, logistics, procurement, and manufacturing
    • Architecting Finance modules including landed cost, invoicing, tax compliance, and financial reporting
    • Driving digital transformation of operations through D365 optimization and automation initiatives
    • Serving as the Dynamics 365 expert, advising teams on optimal platform utilization and integration strategies
    • Collaborating with Product Managers and Engineers to translate business requirements into technical solutions
    • Ensuring inventory management meets financial and audit compliance requirements through proper system configuration
    • Providing training and support to end-users across warehouse operations, finance, and other business units

    This is a fully remote role reporting to the Head of Engineering - Acquisition Sales and working within the UTC -1 through UTC+3 time zones.

    Your application should demonstrate:

    • 5+ years designing, configuring, and deploying Microsoft D365 Finance & Operations solutions
    • Strong background in ERP concepts including supply chain, warehouse management, inventory, and finance operations
    • Experience managing complex stock movements, reverse logistics, and repair tracking systems
    • Proven track record of end-to-end D365 F&O implementations from requirements gathering to post-go-live support
    • Experience with multi-phase, multi-country, enterprise-wide implementations
    • Ability to work with diverse, distributed teams across multiple countries
    • Strong analytical and problem-solving skills with experience in data-driven decision making
    • Experience with agile methodologies and cross-functional team collaboration
    • Nice to have: Microsoft Dynamics 365 certifications (MB-300, MB-330), experience with Power BI/SSRS, background in financial services or emerging markets

    go to method of application »

    Financial Accountant | M-KOPA South Africa

    This role: 

    • Work across M-KOPA's South African operations with exposure to our pan-African structure. Your reconciliations inform cash flow decisions for 35,000 agents. Your tax compliance supports a company contributing $45 million in taxes. Your balance sheet work underpins decisions that help thousands access their first smartphone or e-motorbike.
    • You'll partner directly with the Senior Finance Manager where your technical skills are respected and your insights shape decisions—not just schedules.

    What You'll Do

    • Own the full financial accounting cycle: Record transactions under IFRS, prepare month-end journals and accruals, maintain balance sheet reconciliations for banks, creditors, debtors, and intercompany accounts. Support daily cash management and payment processing. Prepare weekly cash flow forecasts that inform real business decisions.
    • Maintain fixed asset registers for infrastructure supporting 2 million smartphones assembled in Kenya. Support tax compliance across corporate income tax, VAT, and statutory returns. Prepare audit schedules for annual and interim audits. Identify process improvements and control enhancements as we scale.

    You're Ready If You Have

    • Completed articles through SAIPA, SAICA, CIMA, or ACCA with demonstrable post-qualification experience in financial or management accounting
    • Strong technical foundation in IFRS and South African VAT with hands-on experience in financial reporting, reconciliations, and statutory compliance
    • Proficiency with accounting systems like Sage, SAP, Xero, or Dynamics and advanced Excel skills that turn data into insights.

    go to method of application »

    Senior Anaplan Model Builder (Remote Friendly)

    What This Role Actually Means

    You'll be the technical architect behind M-KOPA's financial planning transformation. That means:

    • Designing, building, and owning robust Anaplan models that support everything from annual budgeting and long-range planning to rolling forecasts and scenario modeling across multiple business units and geographies. You'll ensure these models scale, perform, and align with Anaplan best practices—because when you're operating at our velocity, architecture matters.
    • Owning the integrations between Anaplan and our ERP, CRM, and data lake, ensuring seamless data flow and real-time insights. You'll establish model governance, documentation standards, version control protocols, and security controls that make the platform sustainable as we grow. You'll identify every opportunity for automation, optimization, and continuous improvement—because you understand that great models evolve.
    • Partnering directly with Finance, Commercial, and Operations teams to understand business needs and translate them into scalable solutions. You'll lead user training and onboarding, driving platform adoption and ensuring teams become empowered and self-sufficient. You'll work with internal stakeholders and external consultants across time zones and cultures, aligning on design and implementation best practices. You'll explore opportunities to integrate AI and advanced analytics into the roadmap, future-proofing the platform as the business evolves.
    • This is a core role in M-KOPA's broader finance digital transformation journey. You won't be isolated in a technical silo—you'll be working alongside senior finance leadership who understand that modern planning infrastructure is strategic, not administrative.
    • Your work will directly enable faster decision-making, better resource allocation, and smarter growth strategies in one of the world's most dynamic emerging markets.

    What We Need You to Bring:

    • Certified Anaplan Model Builder (Level 2 or higher)—and if you're a Master Anaplanner, even better.
    • 5+ years of hands-on experience developing and scaling complex Anaplan models, ideally in fast-growing fintechs, telecoms, or global multi-country environments where complexity is the baseline.
    • Strong financial planning knowledge—P&L, balance sheet, cash flow, driver-based forecasting—because you can't model what you don't understand.
    • Advanced Excel and data modeling capabilities and proven experience integrating Anaplan with ERP and data systems through APIs, ETL tools, or middleware.
    • Experience in an Anaplan-focused consulting role serving companies like ours, or as the internal builder implementing Anaplan in a high-growth organization. You've managed or worked alongside external implementation partners. You've collaborated across cultures and time zones.
    • Excellent communication skills and the ability to translate technical complexity into business value.

    go to method of application »

    Fraud Manager (Operations)

    What Makes This Role Different:

    • This isn’t traditional corporate fraud management. You’ll lead a team of field investigators and analysts, build scalable prevention systems, and work hand-in-hand with law enforcement to prosecute fraudsters and protect vulnerable customers.
    • You’ll need to be as comfortable in a boardroom as you are in a township. You’ll combine public sector experience with private sector agility—bringing deep relationships with law enforcement agencies and a proven track record of managing investigations that deliver results.
    • Your work will protect operations that have contributed KES 17.2 billion to local economies, created over 16,000 jobs, and enabled financial access for millions.

    Your Impact:

    Lead South Africa’s fraud strategy

    • Manage the full fraud lifecycle—from prevention systems and detection protocols to field investigations and criminal proceedings.

    Build and manage high-performing teams

    • Lead a dynamic group of field investigators and data analysts. Set clear goals, coach for performance, and foster a culture of accountability and impact.

    Strengthen law enforcement partnerships

    • Leverage your existing relationships with police, prosecutors, and regulatory bodies to accelerate investigations and secure convictions. You’ll be our bridge between corporate compliance and public enforcement.

    Design scalable fraud frameworks

    • Develop systems that protect customers accessing digital financial services for the first time—without creating barriers to inclusion.

    Enable trust through action

    • Ensure fraud prevention never becomes a bottleneck. Your work will reinforce customer confidence and support sustainable growth.

    Must-Have Qualifications

    • Demonstrable experience managing fraud investigation teams in both corporate and public sector environments.
    • Proven field investigation experience, with a strong track record of conducting and overseeing fraud investigations across diverse communities and geographies.
    • Deep experience collaborating with law enforcement agencies, with strong existing relationships across South Africa’s criminal justice system.
    • Certified Fraud Examiner (CFE) or equivalent, with knowledge of criminal procedure, evidence handling, and prosecution processes.

    go to method of application »

    Sales Training Officer

    What Makes This Role Different

    • This isn’t a classroom job. It’s a frontline leadership role where you’ll design and deliver training that drives measurable results. You’ll work across multiple sites, engage diverse teams, and ensure every sales agent and cluster leader is equipped to succeed in a fast-paced, high-growth environment.
    • Your work will directly influence how thousands of customers access smartphones and financial services—many for the first time.

    Your Impact

    Training Delivery & Facilitation

    • Conduct engaging training sessions for new and existing sales agents and cluster leaders across multiple locations.
    • Deliver product knowledge and advanced sales techniques that boost performance.
    • Use interactive methods—role-playing, digital tools, and real-world scenarios—to make learning stick.

    Training Administration & Reporting

    • Maintain accurate records of training sessions, attendance, and assessments.
    • Track and report on training effectiveness and performance improvements.
    • Prepare training materials, manuals, and presentations aligned with M-KOPA standards.

    Cross-Functional Collaboration

    • Work closely with Sales Administrators and Regional Sales Managers to identify training needs.
    • Align programmes with company sales objectives and strategies.
    • Provide feedback to management on gaps and opportunities for improvement.

    Continuous Improvement

    • Support development and implementation of new training initiatives.
    • Monitor industry trends and best practices to keep our sales training cutting-edge.
    • Contribute to a culture of continuous learning and performance excellence.

    Must-Have Qualifications

    • Diploma or degree in Sales, Business Administration, Training & Development, or related field.
    • Minimum 1–2 years’ experience in sales training, sales support, or a related role.
    • Strong presentation and facilitation skills with proven ability to engage diverse audiences.
    • Excellent communication and interpersonal skills.
    • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
    • Ability to travel across training sites within Pretoria and surrounding areas.
    • Experience in a fast-paced sales environment is advantageous.

    Method of Application

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