Job Vacancies at Metabolic

What’s the Team Environment Like?

• You’ll be stepping into an environment that’s been built for scale: We’ve built a robust data analytics and campaign tracking platform to handle immense scale, automated our media buying using Smartly, have a dedicated conversion rate optimization (CRO) team and a robust internal performance creative team to continually deliver creative that converts. We’ve done the heavy lifting so you can crush it out of the gate as our dedicated coordinator.

What’s the Ideal Candidate’s Background?

• The ideal candidate should have hands-on experience in managing paid media, knowledge of project management systems like Wrike and Jira, and a strong understanding of digital platforms like Google, TikTok, and Facebook. Proficiency in Excel, pivot tables, and data analysis is a must in this role and if you have experience with campaign builds and QA of media builds you’ve got our attention!

What Will You Be Working On?

• Reporting – Partner with the team to develop required reports allowing us to understand the results and trends so we can pinpoint the signal in the noise and scale our successes
• Planning – Assist ideating full funnel strategies tailored to each social platform, including audience research, message sequenced creative strategy, etc.
• Analysis – Dive DEEP into campaign results to extract insights that can help us design better performing campaigns while avoiding tactical mistakes that bring performance down
• Trafficking – Load new campaigns or ads into the various platforms in use for the team so we can speed the time between ideation and live testing of those ideas
• Data Integrity – Monitor conversion pixel / server-to-server event firing to ensure our 1st party CRM data aligns with in-platform data to avoid any signal loss
• Project Management – Provide ownership of the ongoing sets of projects between our internal creative team and our digital team, helping to set priorities and deliver results
• Optimize Workflows – Own establishing effective and efficient workflows to make our ad operations run smoothly as we double ad spend over the next year
• Quality Assurance – Perform QA on all campaigns to ensure all settings are correct, links are working and verify other elements to ensure smooth campaign delivery
• Research Best Practices – Pinpoint new media buying best practices by scrutinizing industry blogs and publications, networking with others in paid media and doing independent homework

What’s Our Culture Like?

• We have a human-first culture that puts the needs of our team first. We combine dedicated time for deep work to deliver world-class performance with a standard set of rhythms that allow us to stay aligned, be transparent, and eliminate office politics.

Who Are We and How Are We Different?

Our mission is simple: make living healthy easier than living unhealthy. We empower people to fix their own health with 4 key things that make us different:

• Metabolism-First – After 12 years of trial-and-error with 500k+ people, we’ve found optimizing your metabolism delivers the results you want: feeling your best, looking your best, performing your best and living longer. Your metabolism is your inner compass for health, but most people don’t understand how to read it; once you do, it’ll tell you exactly how to thrive.
• Individualized-Approach – Paleo may work great for one person, Vegan for another, Keto for another, etc. Everyone’s metabolism is different, so to achieve results that stick, those differences must be respected; if not, things will backfire. That’s why our approach is 100% customized to the individual – there is no perfect program to find, it must be built to support how that person’s unique metabolism works. This is where the standard one-size-fits-all solutions fail.
• Integrated Ecosystem – It’s too hard to live healthy – lots of great individual solutions, but nothing is connected. We’re left to stitch everything together, which is confusing. We simplify with our integrated ecosystem of offerings to optimize your metabolism. We started with nutrition, then exercise, then supplements, then coaching and are constantly adding new elements.
• Unified Platform – All of our offerings are being combined into our proprietary Metabolic Optimization System (MetabolicOS) that unites practitioner wisdom and scientific research with machine learning to deliver a truly customized experience that helps dial in your metabolism at any stage of life. We expect this unification to be completed by Q1:24 with the launch of our app.

What You Need to Succeed

• 2+ Years’ Experience – In digital marketing, with a focus on paid media. You know the paid media space and might and have worked with cross-functional teams to deliver results
• Strong Excel Skills – You have experience working with Excel, with the ability to create pivot tables and conduct data analysis interpreting data to identify trends, and optimize performance
• Platform Navigation – You possess strong understanding of key media platforms including Facebook, TikTok, and Google, and can navigate them with ease
• Project Management – You are proficient with tools such as Wrike or Jira, and understand how to use them to manage tasks, coordinate teams, and track
• Reliable Tools – A high quality laptop and internet connection, as well as the ability to work during load shedding hours without interruption
• Exceptional English & Communication Skills – A perceptive listener who quickly synthesize info and can formulate a methodical action plan that can be clearly articulated verbally and in writing
• Passion for Health, Fitness and Habits – An unquenchable thirst to improve your health and fitness with an intentional focus on constantly optimizing your daily habits and routines

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What’s the Ideal Candidate’s Background?

You have a detail-oriented mindset, with a strong background in project coordination, resource management, and working with data. You are autonomously organized, enjoy building organizational systems and workflows, have a positive attitude and excel at working with others, always getting what you need from other teams and departments. Familiarity with Adobe Creative Cloud, specifically Premiere Pro or an understanding of Video NLE platforms (Final Cut, Avid, Vega, etc) with a clear desire to learn. Experience with Wrike management, data report pulling, and metadata tagging will be a significant advantage.

What Will You Be Working On?

• Resource Management – Ensuring efficient use of editors and other resources, you'll be the go-to person for coordinating our creative assets and ensuring everything runs like clockwork.
• Project Coordination – Overseeing small projects and assisting with high-level tasks. You'll be the linchpin that keeps us on track, ensuring deadlines are met and communication flows smoothly between all parties.
• Data Analytics – Pulling data reports and conducting data analysis to inform decision-making. Your findings will help shape our direction and ensure we're making data-driven decisions.
• Casting and Outreach – You'll assist with casting cattle calls for Creative Directors, conducting UGC outreach on various platforms.
• Delivery and Quality Control – Ensuring our media is delivered on time and meets our high standards. You'll conduct quality control checks and manage any issues that arise.
• Wrike Management – You'll become our Wrike expert, managing tickets, linking footage, and ensuring visibility across all projects. Your management will help us stay organized and efficient.
• Metadata Tagging – Regularly updating and managing manual meta tags on Smartly. Your attention to detail will ensure our content is easily searchable and organized.
• Email Coordination – Assisting the email team with various tasks, helping to streamline communication and ensure nothing falls through the cracks.
• File Management – Organizing files in Iconik.io, managing master files, and keeping track of project file updates.

What’s Our Culture Like?

We have a human-first culture that puts the needs of our team first. We combine dedicated time for deep work to deliver world-class performance with a standard set of rhythms that allow us to stay aligned, be transparent, and eliminate office politics.

What You Need to Succeed

• 2+ Years’ Experience – In a similar role, ideally within a creative or marketing team.
• Adobe Suite– Familiarity with Adobe Creative Cloud, with an emphasis on Premier Pro.
• Data Analytics – Proficiency in data analytics and report generation, with a high-level of detail.
• Project Management – Experience managing projects and working collaboratively with other departments and teams.
• Driven to Excellence – An ownership mentality with a relentless inner drive to excellence that other people who aren’t built that way find disturbingly intense :-)
• Exceptional Communication Skills – A perceptive listener who quickly synthesizes info and can formulate a methodical action plan that can be clearly articulated verbally and in writing.
• Fast Internet Connection and Quality Computer – This is a MUST. In order to use tools such as Adobe Creative Suite and MS 365, we require a minimum speed of 30K. 
• Ability to Work During Load Shedding – Must have the ability to work during load shedding hours without interruption in internet service or productivity.

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What’s the Ideal Candidate’s Background?

As a top-notch Customer Service Supervisor, your coaching and mentoring skills are unparalleled, enabling you to develop your team's potential and guide them to achieve excellence. You understand that individual growth contributes to overall team success. This, coupled with your ability to provide continuous feedback and foster a culture of learning, helps your customer service leads and the overall team improve their performance and deliver outstanding customer service. Furthermore, your track record in managing the performance of customer service representatives, setting clear expectations, and holding them accountable further solidifies your expertise as a leader in a customer service environment.

Last but not least, your proficiency in working with Workforce Management (WFM) tools and other call center software solutions equips you with the capability to effectively forecast, schedule, and manage resources. This adeptness helps ensure service level agreements are met, and customer satisfaction is consistently maintained, positioning you as a pivotal force in the operational success of our customer service department.

What Will You Be Working On?

• Team Management – Lead a team of four customer service leads, training, developing and mentoring them to improve their skills and performance.
• Performance Management – Driving robust performance and providing constructive feedback to your team.
• Department Escalations – Addressing and resolving escalated customer complaints and inquiries, such as Chargebacks and Agent and Internal Escalations.
• Production Planning – Evaluating agent performance with key metrics and creating actionable strategies.
• Payroll Verification – Confirming hours worked and validating biweekly payroll.
• Performance Reviews – Conducting department performance reviews, ensuring KPIs are being met, and implementing corrective actions as needed.

Who Are We and How Are We Different?

After 11 years of trial and error with over half a million people, we've discovered that optimizing our metabolisms delivers the results we all want: feeling our best, looking our best, performing our best, and living longer. Our metabolism is our inner compass, but most of us don't understand how to read it. Once we do, it will show us exactly what we need to thrive, and Metabolic helps our customers get there.

We began just over a decade ago with no centralized brand, launching products and services to solve one consumer problem at a time. Since then, we've evolved into an $80 million metabolic optimization company, unified under the Metabolic name. We launched our e-commerce site in early 2023, and our all-in-one digital subscription app, the MetabolicOS, is set to launch later this year, propelling our next phase of growth.

What You Need to Succeed

• 2 + Years’ Experience – Supervisor experience in a BPO or contact center environment, with excellent team management and coaching skills, with the ability to inspire a diverse global team.
• Strong Workforce Management Software – Call Center Software Platforms such as Five9, RingCentral, and Aircall, and CRM Software such as Salesforce and Hubsoft.
• Exceptional Communication – Both written and verbal with advanced English proficiency.
• Change Management – Ability to manage, drive and embrace change in a fast-paced environment.
• Conflict Resolution Skills – Exceptional ability to resolve issues and handle difficult situations with customers and internal employees.
• Fast Internet Connection and Quality Computer – This is a MUST. In order to use our tools such as Salesforce and Vonage, we require a minimum speed of 20K. 
• Ability to Work During Load Shedding – All reps must have the ability to work during load shedding hours without interruption in internet service or productivity.
• Quality Camera, Headset and Microphone – Important for daily video and audio sales team huddles and one-on-one meetings with sales management to optimize performance.
• Quiet Workspace – You’ll be attending daily video calls with our entire team so an environment free of distractions and noise is crucial so you and others can focus.

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What’s the Ideal Candidate’s Background?

You're a seasoned Salesforce Engineer with at least 5 years of comprehensive experience, boasting extensive technical knowledge in the Salesforce ecosystem, particularly Salesforce Sales Cloud. You're adept in Apex, Visualforce, Lightning Web Components, and SOQL, as well as managing and implementing integrations via SOAP and REST APIs. Your proficiency in Salesforce Sales Cloud extends to its configuration, customization, and utilization, developing solutions that optimize business processes, enhance customer relationships, and increase sales productivity. You're Salesforce certified (Platform Developer I, II or equivalent), with advanced certifications indicating your commitment to continuous learning.

You've honed exceptional collaborative skills, demonstrated in your successful work with diverse teams including business analysts, solution architects, and other developers, to design, test, and deploy high-quality solutions on the Salesforce platform. Your expertise includes the implementation of Agile methodologies in the development cycle. Your exceptional problem-solving skills, meticulous attention to detail, proactive attitude, and ability to translate technical requirements into well-structured code are key assets. Combining all these skills, you're the ideal fit for this role.

What Will You Be Working On?

• Salesforce Sales Cloud Customizations – You'll be architecting, designing, and developing custom solutions within the Salesforce Sales Cloud. This includes creating unique sales processes, automating tasks with Workflow Rules and Process Builder, and developing lightning components to enhance user experience and efficiency
• Robust Integrations – You will be tasked with the integration of Salesforce with various other systems and data sources, providing seamless data flow and interoperability. This includes working with APIs, managing complex data migrations, and ensuring data integrity
• Advanced Features & Analytics – You'll leverage Salesforce's advanced features, including Einstein Analytics and AI-powered insights. This includes creating predictive models, custom reports, and dashboards, ensuring that data-driven decisions can be made effectively
• Security and Performance – You'll ensure the Salesforce instance maintains top-tier security, meeting industry standards and protecting sensitive data. Additionally, you will fine-tune the performance of the Salesforce Sales Cloud, optimizing load times and response times, delivering a smooth user experience.

What’s Our Culture Like?

• We have a human-first culture that puts the needs of our team first. We combine dedicated time for deep work to deliver world-class performance with a standard set of rhythms that allow us to stay aligned, be transparent, and eliminate office politics.

What You Need to Succeed

• 5+ Years’ Experience – Proven experience with Salesforce development, specifically with Salesforce Sales Cloud, including designing custom solutions, automating tasks, and enhancing user experience
• Comprehensive Salesforce Certification – Certified Salesforce Platform Developer I, II, or equivalent work experience. Additional advanced certifications such as Sales Cloud Consultant or Architect credentials are a plus, but not required. 
• Mastery of Salesforce Integrations – Adept in managing and implementing integrations via SOAP and REST APIs, handling complex data migrations, and maintaining data integrity across systems
• Knowledge of Best Practices – Familiar with the best practices in Salesforce coding, testing, security, and performance optimization
• Strong Problem-Solving Skills – Demonstrated ability to understand complex business needs and design innovative, efficient solutions within Salesforce Sales Cloud
• Reliable Tools – A fast laptop and stable internet connection that can handle Salesforce and other tools, with full productivity during load shedding
• Exceptional English & Communication Skills – Ability to articulate technical solutions in a clear, concise manner to a diverse range of stakeholders