Job Vacancies at Microsoft

Overview

• Business Function Overview:
• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Site Operations Manager (SOM).
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 2+ years’ experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)

Background Check Requirements: 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 5+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years’ experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.
• 3+ years’ experience in leading a diverse, technical team.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP Enterprise-level experience in managing large-scale and complex projects/programs
• Responsibilities:

People Management

• Deliver success through empowerment and accountability by modeling, coaching, and caring.
• Live our culture, embody our values, and practice our leadership principles.
• Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
• Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.
• Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.

Data Center Operations

• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
• Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services.
• Drive accountability with building landlord to adhere to MSFT service-level agreement.
• Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
• Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
• Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
• Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
• Follow and adhere to run book provided by Environmental Health & Safety division, immediately reporting any safety or security issues or concerns and ensuring a culture of safety is upheld.
• Service Delivery
• Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
• Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
• Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business.
• Share common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution.
• Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting.
• Lead key processes, prioritize work across team, and rebalance resources and priorities to respond to changes, while recommending additional resources as necessary.
• Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
• Be accountable for end-to-end service compliance, quality, and client satisfaction for agreed-upon service levels.
• Empower teams to work collaboratively, ensuring they have the platform and support to participate in cross-functional work and the opportunity to network.

Data Center Work Environment

• Drive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels.
• Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
• Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
• Establish a culture of safety, quality, and customer obsession while ensuring team’s standards are consistent with overall service objectives.
• Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
• Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
• Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
• Delegate to others to promote growth and development of future leaders.
• Recognize team successes and reward teamwork and contributions to team success while driving a culture that’s focused on meeting strategic goals

Ownership

• Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
• Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
• Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
• Model and foster accountability and morale for the team.

People Management

• Help employees identify growth opportunities, develop skills, and build development plans.
• Establish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met.

Other

• Embody our Microsoft One culture and values.
• Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
• Industry leading healthcare

Educational resources

• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away Giving programs Opportunities to network and connect

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Overview

• As a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 1+ years industry experience
• OR 2+ years industry experience and college course work.
• Background Check Requirements: 
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• While not required, we also look for the following Preferred Qualifications:
• 2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Responsibilities:

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
• Embody our culture and values.

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Overview

• Microsoft’s Worldwide Energy & Resources (E&R) Industry Team focuses on empowering our customers and partners to deliver the World’s energy and resources with less carbon. We are looking for industry leaders who can drive business transformation by collaborating with customers, partners, and internal teams to unlock new sources of value and create new operating / business models through the application of digital technologies.  Our team prides itself on embracing a growth mindset, inspiring others, and encouraging everyone to share their unique viewpoints.   
• Industry Advisors are responsible for driving commercial business success by developing new insights / innovations, leading consultative customer engagements, and enabling others on industry related opportunities. In this role, you will serve as the industry subject matter expert to engage business decision makers to identify, assess and nurture new business opportunities leveraging Microsoft's products, partner offers and repeatable industry solutions. We are seeking an experienced enterprise sales professional with deep knowledge of the energy and resources industry, i.e. Oil & Gas, Mining and Power & Utilities operations.  
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   
• Qualifications
• Bachelor's or Master's Degree in Energy, Computer Science, Information Technology, Engineering, Supply Chain, Business or related field AND solid customer-facing experience in operations, enterprise-level improvement program management, product management, consultative selling, technology or industry-relevant equivalent management or technical work experience 

Responsibilities

• Lead the vision, strategy, and execution of Microsoft’s industry efforts in Energy & Resources in Africa. 
• Originate and qualify new opportunities leveraging industry depth and consultative selling.
• Serve as Microsoft’s industry advisor within the Energy & Resources industry in Africa, delivering keynote presentations, publishing thought leadership, and mentoring teams on E&R trends, challenges, and opportunities.
• Drive industry-focused digital transformation by leading strategic customer engagements, shaping solution strategies, and accelerating adoption of Microsoft technologies. Collaborate across internal teams and partners to co-create impactful solutions, leveraging deep industry expertise. Influence account planning, identify scalable opportunities, and guide customers through multi-horizon transformation journeys. Act as a trusted advisor to senior stakeholders, aligning Microsoft’s cloud capabilities with customer business goals.

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Overview

• Microsoft has an immediate opportunity for a highly skilled and experienced government affairs professional to join Corporate, External and Legal Affairs (CELA) as the Government Affairs Policy Lead for Africa. The successful candidate will report to the Head of Government Affairs for Africa.
• Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Qualifications

Required Qualifications : 

• Master's degree in public policy, Public Administration, or related field AND many years of experience in government affairs, corporate affairs, public policy, or government OR a Bachelor’s degree in public policy, Public Administration, Law, or related field AND several years of experience in government affairs, corporate affairs, public policy, or government; OR extensive years’ of experience in these areas.
• Significant policy development or government affairs experience in the legal department of an international company, business, trade association, consultancy, or multilateral organization (or similar experience in an international law firm).
• Experience in developing and managing strategic relationships to advocate and influence public/technology policy priorities.

Preferred Qualifications: 

• Familiarity with policy and regulatory challenges facing the technology industry, particularly across Africa.
• Proficiency in written and oral advocacy skills in English and French.
• Ability to understand and explain complex technical and/or legal issues to diverse audiences.
• Excellent organizational and planning skills; proven project management, coalition-building, and resource management abilities.
• Ability to manage multiple projects concurrently and motivate and lead others, including in non-hierarchical contexts.
• Detail-oriented, with demonstrable business acumen and cross-cultural skills.
• Demonstrated ability to build and maintain lasting relationships and consensus with a variety of constituencies both inside and outside an organization.
• Willingness and ability to adapt quickly as the legal, policy, and business landscape evolves.

Responsibilities

• Strategy & Program Management
• Advocate for and manage policy issues (social, political, legal, technical), leading the company’s engagement and campaigns with senior internal stakeholders on priority issues, strategies, and programs.
• Shape and contribute to Microsoft’s policy agenda in Africa, addressing complex governmental issues and business priorities, and develop highly impactful solutions for advancing the agenda while managing risks and consequences.
• Steer project-related government affairs work, including stakeholder management, outreach strategy, narrative development, and related political communications.
• Identify and create opportunities for Microsoft technology and cloud computing services to empower government leaders and address challenges within the African political landscape, including competitive analysis of Microsoft’s offerings.

Intelligence & Analysis

• Develop and maintain an intelligence network, systematically gather and analyze external and internal data, and share findings to support Microsoft’s and customers’ business objectives.
• Keep abreast of technology policy trends and developments, understanding their intersection with Microsoft’s business and the broader technology landscape.

External Relationships & Coalition-Building

• Develop and influence partnerships with coalitions, the public sector, relevant interest groups, and industry thought leaders to achieve desired regulatory and legislative outcomes.
• Lead the implementation of improvements to initiatives based on community and stakeholder feedback.
• Build and maintain a broad network of relationships with decision-makers in pan-African institutions, governments, regulatory agencies, and international organizations.
• Manage consultants, partners, and allies on legislative and business-related initiatives.

Internal Collaboration & Cross-Group Alignment

• Advocate for and manage policy issues, leading Microsoft’s engagement with internal stakeholders related to government affairs.
• Facilitate and coordinate internal business operations within the region to raise awareness, resolve complex cross-group priority conflicts, and enable alignment across teams.
• Advise senior executive leadership teams on the political landscape and measures related to project priorities.
• Support the preparation of project-related executive visits and events in close collaboration with the entire CELA team.

Communication & Representation

• Direct and align complex or conflicting policy with Microsoft’s goals and strategies; enhance company reputation by driving a communication framework and messaging for Government Affairs.
• Clearly communicate Microsoft’s commitments and explain complex technical and policy concepts to policymakers, business decision-makers, and influencers.
• Participate in and assist in developing internal/external events to drive Government Affairs objectives and social media engagement.
• Drive strategic partnership engagement in external events and represent Microsoft in key forums.

Change Management & Adaptability

• Demonstrate willingness to experiment, learn quickly from mistakes, and adapt to evolving legal, policy, and factual landscapes.
• Operate comfortably in fast-paced, high-pressure environments and in cutting-edge legal and policy matters where ambiguity is common.