Job Vacancies at MORE Family Collection

Job Description

• The Pastry Commis Chef is to prepare all food to the highest standard in line with the property food directive.
• Please note that this is a 3 month FTC contract

KEY FOCUS AREAS

• Follow procedures as directed to minimize shortages and wastage and effective stock control.
• Follow procedures for effective asset management to maintain company assets in the best possible condition.
• Follow cleanliness and hygiene procedures as directed.
• Assist in maintaining fridges and stores as directed.
• Follow communication procedures as directed.
• Set up meals and functions to standards.
• Assist in the preparation of staff food when required.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Good knowledge of food preparation and Kitchen hygiene.
• Good knowledge and understanding of all dietary and religious requirements.
• Basic knowledge on stock take procedures and stock control.
• Basic knowledge of all MORE properties and all activities offered.
• Basic knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.
• MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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Position Overview

• The Operations Manager is a key member of the leadership team, responsible for the effective management and coordination of all guest-facing and operational departments. This role ensures that every aspect of lodge operations runs smoothly, efficiently, and in alignment with the company’s strategic goals. The Operations Manager acts as a bridge between the General Manager and the operational teams, driving performance, supporting departmental heads, and fostering a culture of accountability, collaboration, and continuous improvement. This role will also assume senior leadership of the guest experience at Ivory Lodge.

KEY RESPONSIBILITIES

Operational Leadership & Departmental Oversight

• Support the General Manager with all aspects of Operational management and assume total responsibility for the operations of the business unit in the General Manager’s absence.
• Oversee all guest-facing departments: Food & Beverage, Housekeeping, Guides, Maintenance, and the on-site coordination of Reservations information.
• Ensure operational departments deliver consistently high standards of service, safety, and guest satisfaction.
• Monitor daily operations, proactively identifying and resolving issues to maintain seamless lodge functioning.
• Support Heads of Department (HODs) in achieving operational, financial, and service goals.

Financial Management & Performance

• Collaborate with the Financial Controller to manage departmental budgets, monitor financial performance, and implement cost-control measures.
• Oversee inventory management, procurement, and revenue generation activities within operational departments.
• Ensure accurate financial reporting and compliance with company policies and regulatory requirements.
• Drive initiatives to maximize profitability while maintaining quality and guest experience.

Human Resources & Staff Development

• Coordinate recruitment, onboarding, and training for operational teams in partnership with the HR Business Partner.
• Foster a positive, inclusive, and high-performance workplace culture.
• Champion staff welfare, engagement, and retention through effective communication, recognition, and support.
• Oversee disciplinary actions, compliance with labor laws, and implementation of HR policies.

Guest Experience & Service Excellence

• Ensure all guest-facing operations deliver exceptional, personalized experiences that reflect the Lion Sands brand.
• Act as a key point of contact for guest feedback, complaints, and special requests, ensuring prompt and professional resolution.
• Collaborate with the Lodge Manager to enhance guest offerings, amenities, and activities.
• As senior leadership of the guest experience at Ivory Lodge, ensuring exceptional guest interaction and create a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.
• Strategic Planning & Reporting
• Contribute to the development and execution of lodge strategic plans and objectives.
• Provide regular operational performance reports to the General Manager, highlighting achievements, challenges, and opportunities.
• Implement and monitor Standard Operating Procedures (SOPs) to ensure consistency and compliance across departments.
• Collaboration & Stakeholder Engagement
• Work closely with the General Manager, Lodge Manager, Financial Controller, HR Business Partner, and Support Office to achieve shared goals.
• Facilitate effective communication and collaboration between departments.
• Represent the lodge in meetings, audits, and external engagements as required.

Skills & Experience

• Minimum 5 years’ experience in hospitality operations management, preferably in luxury lodges or hotels.
• Proven leadership and people management skills, with experience in developing and motivating diverse teams.
• Strong financial acumen, including budgeting, reporting, and inventory control.
• Excellent organizational, problem-solving, and decision-making abilities.
• Outstanding communication and interpersonal skills.
• Commitment to delivering world-class guest experiences and upholding brand standards.
• Ability to work collaboratively across departments and with senior leadership.
• Relevant tertiary qualification in Hospitality Management or related field (preferred).
• Familiarity with compliance, health & safety, and labor regulations in the hospitality sector.

What We Offer

• The opportunity to lead operations in one of Africa’s most iconic safari destinations.
• A passionate, supportive team environment focused on excellence and conservation.
• Competitive remuneration and benefits.
• Opportunities for professional growth, training, and career advancement.
• The chance to make a meaningful impact on guest experiences and the future of sustainable tourism

Closing Date: !4th November,2025

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KEY FOCUS AREAS

Scope of Work

• Supervising and training of the kitchen staff in line with the property food directive, ensuring food preparation to the highest standard.
• Assist in effective Kitchen Administration as directed to minimize shortages and wastage and effective stock control.
• Assist in performing effective asset management as directed to ensure that all company assets are maintained in the best possible condition.
• To ensure that the section cleanliness and hygiene is of the highest standard.
• Maintain fridges and stores to ensure they are clean and stocked at the correct levels.
• Assist in maintaining constant communication between the Kitchen, Management and Front of House staff.
• Check that meals and functions are set up to standards.
• Staff food control: cost, quality, and quantity.
• Attend meetings when required.
• Food & Menu Preparation
• Assist the Executive Chef/Head Chef/Sous Chef in the following tasks:
• Implement menus throughout the different outlets and properties.
• Quality check taste and presentation of dishes to ensure the excellent standard of the food.
• Ensure that portion size and plating of food are controlled to avoid wastage and maintain a high standard.
• Ensure that all food is being prepared to the highest standards.
• Ensure efficient work with the focus on completing the task within the time available and to the standard set.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Sound knowledge of food preparation and Kitchen hygiene.
• Sound knowledge and understanding of all dietary and religious requirements.
• Good knowledge and understanding of stock procedures and control.
• Good knowledge of product and supply.
• Basic knowledge of planning, budgeting, and departmental administration.
• Basic knowledge of creating, implementing, and maintaining written control documents and training manuals.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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Job Description

• The Assistant Executive Housekeeper supports the Executive Housekeeper in maintaining the highest standards of cleanliness, presentation, and guest service across the lodge or hotel. This role ensures that housekeeping operations run smoothly, staff are well-trained and motivated, and that all rooms and public areas meet luxury hospitality standards. The position is ideal for someone with strong leadership skills, attention to detail, and a passion for creating exceptional guest experiences.
• Please Note - This Role requires you to live off site, company transport is provided if you do have your own transport. 

Key Responsibilities

• Housekeeping Operations & Standards
• Oversee daily housekeeping activities including room cleaning, laundry, and turndown service.
• Ensure all rooms and public areas meet 4–5-star presentation standards.
• Implement and monitor eco-friendly and sustainable housekeeping practices.
• Maintain health, safety, and hygiene protocols including PPE use and chemical safety.
• Team Leadership & Staff Development
• Supervise and guide housekeeping staff, ensuring high performance and morale.
• Provide on-the-job training and mentorship, especially for team members from local communities.
• Promote respectful leadership and foster a culture of pride and accountability.
• Support internal promotion and career growth within the housekeeping team.
• Inventory & Stock Control
• Manage stock levels of cleaning supplies, amenities, and linen.
• Conduct regular inventory checks and ensure accurate record-keeping.
• Liaise with suppliers and ensure timely replenishment of essential items.
• Guest Service & Communication
• Interact professionally with guests, ensuring their needs are met with discretion and warmth.
• Handle VIP guest requirements and special requests with precision.
• Communicate effectively with other departments to ensure seamless guest experiences.
• Administration & Systems
• Assist with scheduling, rosters, and staff attendance tracking.
• Use property management systems and basic computer tools for reporting and communication.
• Maintain housekeeping records and contribute to operational reporting.
• Required Skills and Experience
• Education & Training
• Minimum: Grade 12 (Matric)
• Preferred: Certificate or Diploma in Hospitality, Housekeeping Operations, Tourism, or Hotel Management

Experience

• Minimum 3 years in a housekeeping role within a lodge, guesthouse, or hotel.
• At least 1 year in a supervisory role.
• Experience in a luxury hospitality environment is highly advantageous.

Closing Date: November 14, 2025

Skills

• Leadership and team management
• Advanced cleaning and laundry knowledge
• Inventory and stock control
• Customer service excellence
• Basic computer literacy
• Fluency in local language(s) and basic English
• Knowledge
• 5-star housekeeping standards and VIP guest handling
• Health, safety, and hygiene protocols
• Sustainable housekeeping practices
• Personal Attributes
• Attention to detail
• Pride in work and presentation
• Honesty and reliability
• Respectful leadership style
• Willingness to learn and mentor others

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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Job Description

• The HR Administrator is responsible for monitoring correct HR processes as well as recording HR data accurately and ensuring that the correct documentation is kept up to date. Working closely with the HR Manager to ensure that HR policies and procedures are adhered to.
• Please Note - This Role requires you to live off site, company transport is provided if you do have your own transport. 

KEY FOCUS AREAS

HR Administration

• Drive and monitor correct processes relating to counselling, disciplinary/grievance procedures and annual wage negotiations as directed.
• Monitor and accurately record all leave processes, ensuring the correct documentation (cycle, annual, unpaid, sick, maternity, etc.).
• Run processes of recording, monitoring, and reporting on overtime.
• Compile, maintain and audit all HR administrative documentation (employee HR files, new staff and terminations, medical aid, provident fund, etc.).
• Drive and run induction and exit processes according to company and property standards.
• Ensure that all procedures relating to Health & Safety and Security are being practiced and adhered to, including injuries on duty and Workmen’s Compensation.
• Secretary for Employment Equity Committee, responsible for the annual skills submission and the execution of annual training plans.
• Assist in the review of departmental structures.
• Oversee recruitment and interviewing processes (obtain GM approval for all vacancies, compile advertisements and advertise through the correct channels, follow interviewing processes and recruitment criteria guidelines).
• Training & Development
• Monitor the execution and ensure accurate recording and reporting of monthly training plans, providing feedback to program participants and management.
• Facilitate short training sessions (P&V, daily training, etc.)
• Evaluate and make recommendations on training material and methodology.
• Assist in the development of training aids such as departmental operations manuals in line with the MORE Guest Stories, orientation and departmental checklists, and handbooks.
• Driving, monitoring, tracking and recording of the MORE Buddy Program.
• Present training programs using recognized training techniques and tools.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Assist in the design and apply assessment tools to measure training effectiveness.
• Handle logistics for on-site training activities including venues and equipment.
• Manage and maintain in-house training facilities and equipment.
• Coordinate off-site training activities for employees.
• Succession Planning
• Assess training needs for new and existing employees.
• Identify internal and external training programs to address competency gaps.
• Partner with internal stakeholders regarding employee training needs.
• Inform management and employees about training options.
• Map out personal development and training plans for individual employees.
• Ensure that employee training records are maintained.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound knowledge of HR and Training Administration processes and procedures.
• Sound experience with instruction or training.
• Sound knowledge of the local legislation and labor law.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge and understanding of cultural diversity.
• Sound knowledge of motivational and inspirational techniques, emotional intelligence, and wellness programs.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Excellent attention to detail with excellent hygiene principles.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.