Job Vacancies at MultiChoice

Tasks 

Operational Delivery 

• Management of the Travel & Expense Team and providing guidance from an operational standpoint, aligned to company policies. 
• Managed the End-to-End travel invoice processing, query management and reconciliation for all travel related vendors. 
• Provide month-end reporting for all Travel & Expense related transactions and relevant balance sheet reconciliations and disclosures, aligned to standard operating procedures. 
• Facilitate and maintain effective internal and external customer relations. 
• Ensure all supporting documents are verified from a VAT and compliance standpoint. 
• Review and verify travel costs aligned to Travel Policy. 
• Sort, code and match travel costs and invoices via the approved ERP system. 
• Ensure Travel related clearing is completed and reconciled within agreed timelines. 
• Review and provide support on the Balance Sheet accounts relating to Travel. 
• Track and report all exceptions for governance and operations meetings. 
• Reconcile Travel and related transactions. 
• Monitor all Lodge Card accounts to ensure payments are up to date and avoid finance charges. 
• Research and resolve all travel cost discrepancies and queries. 
• Maintain vendor files and supporting documents for audit and review purposes. 
• Correspond with Travel Desk and vendors regarding queries, payments, and allocations. 
• Produce monthly reports and assist with month end closing. 
• Provide supporting documentation for audits and VAT recoveries 

Administration  

Daily responsibility: 

• Conduct stand-up with operations team. 
• Attend to daily operational deliverables aligned to agreed SLA’s, Service Catalogue and Travel Policy  
• Preparation and validation of all travel costs aligned to Travel Policy 
• Follow-up on all outstanding invoices with the Travel desk 
• Monitor Travel accrual accounts. 
• Follow-up on Travel related queries with Finance Business Partners, Travel Desk, Procurement and Accounts Payable 

Monthly responsibility: 

• Perform all travel related vendor reconciliations for payment. 
• Reconciliation of lodge cards, with supporting documents 
• Perform GL recons and resolve old items across all GL accounts. 
• Maintaining of supporting documentation for audit purposes 
• Attend operational stakeholder management meetings 

People Management  

• Supervise a team of administrators to ensure effective daily operations.  
•  Support the line manager for the area to develop a high performing team by conducting daily and weekly operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions. 
• Coach and mentor team members on a daily basis on how to improve their own productivity and use of MultiChoice’s processes and systems.  
• Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.  
• Establish and maintain a succession plan for the team. 
• Together with the line manager for the area, interview candidates to join the team and provide input into the recruitment decision. The line manager for the area is the final decision-maker on who joins the team.  
• Obtain the workforce and recruitment plans created by the line manager and plan execution within given timelines. Make recommendations to the line manager on how to improve the plans and suggest how resources could be reallocated in case of excessive workload.  
• Review and update the team’s role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. Explain any updates to team members. 
• Review leave plans in place and make recommendations aligned to operational requirements. 

Reporting 

• Monitor travel related policy compliance and provide recommendations to relevant stakeholders to improve compliance 

Essential Qualifications 

• A Matric Certificate or Equivalent NQF Level 4 Qualification  
• Degree or Diploma in Finance/Accounting diploma or studying towards B.Com degree. 

Experience / Skills 

• 1 to 2 years of people management experience 
• A minimum of 3 years Travel Finance experience and Corporate Travel 
• Experience/Understanding of Accounts Payable 
• 2 years’ experience in a financial environment 
• Strong administrative skills 
• Computer literacy (MS Word, Excel and Outlook) 
• 2 to 3 years ERP/SAP experience  

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Tasks

Brand Management

• Establish performance specifications, cost and price parameters, market applications and sales estimates.
• Measure and report performance of all marketing campaigns and assess against goals (ROI and KPIs).
• Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues.
• Oversee marketing, advertising, and media activities to ensure consistency with product line strategy.
• Ensure alignment between content initiatives and marketing plans and execution.
• Support the online and social media strategy to ensure set targets are met.
• Monitor product distribution and consumer reactions.
• Brainstorm new and innovative growth strategies.
• Align the company and key markets around the brand’s direction, choices, and tactics.

Brand Strategy Development and Execution

• Develop and implement product marketing strategies that enhance brand positioning and market competitiveness.
• Lead go-to-market planning and execution for new and existing products.
• Analyse and influence how brand is positioned in the market to achieve the desired and relevant perceptual value.
• Partner with cross-functional teams to ensure seamless integration of campaigns across channels.
• Monitor product and brand performance, generating insights to inform decision-making and optimize campaigns.
• Analyze market trends, competitor activity, and customer feedback to identify opportunities for growth.
• Support the delivery of commercial targets by crafting compelling product narratives, sales enablement materials, and customer-facing content.
• Project manage campaigns across key channels including ATL, BTL and digital from start to finish including briefing of internal creative teams/agencies, media, approvals, internal alignment and stakeholder management and production.

Stakeholder Engagement

• Work closely with cross functional teams to deliver integrated marketing strategy and execution, as well as ensure brand consistency to drive acquisition.
• Drive alignment across internal and external teams across key regions to drive marketing strategy and brand.
• Establish and maintain effective relationships with creative agencies and suppliers.
• Regular follow up and feedback with critical business partners.
• Collaborate with the content team; enabling them to meet their channel objectives by providing campaigns and executions that meet business results.
• Prepare and deliver content, marketing, and communication plan presentations to various stakeholders as and when required.

 Qualifications Essentials

• National Diploma or equivalent qualification at NQF Level 6 in Marketing Management or a closely related field
• Bachelor’s Degree or equivalent qualification at NQF Level 7 in Marketing, Media, Communications, or a relevant discipline is preferred.

Experience & Skills

• 3–5 years of proven experience in product marketing, brand management, or related roles.
• Strong commercial mindset with the ability to link marketing activities to business outcomes.
• Excellent communication and storytelling skills, with the ability to translate technical features into customer benefits.
• Analytical proficiency in measuring performance and generating actionable insights.
• Creative problem-solver with experience driving cross-functional collaboration.
• Up to date with latest trends and marketing best practices
• Budget management experience
• Comfortable working with numbers, metrics, and spreadsheets
• Experience in managing advertising and media agencies

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Tasks 

Content and social media strategy 

• Daily, weekly, and monthly managing of social media platforms including content creation, scheduling, and planning.   
• Day-to-day management of always-on and large-scale marketing campaigns across multiple social media platforms and regions for local, international and original content.  
• Plan, brief, approve and execute content as and when needed from designers, mixed media specialists, creative teams, and external agencies.  
• Ongoing collaboration and alignment with internal teams (content, marketing, PR and comms, operations, partnerships etc) to develop and maintain a social media content calendar based on key marketing focus areas and region. 
• Provide guidance and support for key local and international content; partnerships; product and other brand relevant campaigns including specifying required deliverables, communicating support strategy, and ensuring timeous execution.  
• Identify relevant tactical social media content and customer opportunities to grow brand love across all regions.   
• Develop and execute detailed, original social media content strategies for relevant key marketing focus areas per region as required.   
• Assist in development/input of short and long-term social media strategy. 
• Manage platforms relevant to designated regions (Kenya, Nigeria, Ghana, Diaspora, and others) 

Internal and external stakeholder management 

• Align with and/or brief external agencies across multiple regions to ensure adequate support on campaigns.   
• Provide feedback and guidance to ensure all required creative is delivered on-brand, fit-for-purpose and of high quality, to be used on brand pages.   
• Align with various internal stakeholders across the MultiChoice Group to execute and deliver on cross-promotion of assets to drive, support and create awareness of the brand.  

Operational Excellence 

• Proactively contribute ideas to projects. 
• Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise. 
• Compile media and content calendar and regularly identify opportunities to strengthen our presence. 
• Coordinate and proactively think through all pieces of content. 
• Create social media content that demonstrates a solid understanding of the medium as well as understanding of our business objectives and how it is to be positioned in the social media ecosystem. 
• Consistently meet project deadlines.

Influencer campaigns 

• Manage and provide guidance on multiple influencer campaigns as required across multiple regions, including briefs, copy, content approval and PCAs. 

Reporting and analytics 

•  Actively measure, track and report on organic content on a weekly and/or monthly basis with actionable insights, as per management and business requirements.  
• Manage post campaign analysis reporting on social media campaigns to feedback on successes and key insights. 

People Management 

• Co-ordinate and oversee the workload and deliverables of the MAH Social Media Co-ordinator

Qualifications 

• Grade 12 
• Diploma or Degree in social media, marketing, communication and/or business would be preferred  
• Industry relevant certifications would be advantageous – Google Ads, PPC, SEO, FB Blueprint, Google search and Display etc.  

Experience/Skills 

• At least 4-6 years’ experience in a similar role. 
• Experience within implementation of Social Media Strategies 
• A creative portfolio of previous campaigns highlighting the role the candidate played to contribute to its success (strategy, ideation, briefing and execution) is required.  
• Highly organised and able to work in a fast-paced environment while managing multiple projects across multiple regions.   
• Ability to identify potential negative or crisis situations and apply conflict resolution principles to mitigate potential issues.  
• Experience with paid social media and managing a budget.  
• Interest in, and knowledge of Showmax Original programming, and streaming entertainment categories, is preferred.  
• Engaging social media content.  
• Up-to-date with relevant industry trends.  
• Clear understanding of content creation per platform. 

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Tasks

Onboarding and Initial Risk Assessment

• Facilitate the end-to-end Inherent Risk Questionnaire (IRQ) process.
• Coordinate and assess Third Party Questionnaires (TPQs) across seven risk domains:
• Business Interruption
• Data Governance, Information Security and Logical Access
• Fraud and Corruption
• Health and Safety
• Physical Access
• Subcontractor Risk
• Content Security
• Identify no-go criteria and risk indicators based on MultiChoice’s defined risk tolerance.
• Recommend remediation actions and escalate issues requiring attention.

 Expanded Scope Beyond Onboarding

• Ongoing Monitoring: Ensure third-party engagements remain within acceptable risk thresholds over time through periodic reviews and reassessments.
• Over-Reliance Risk Management: Identify and mitigate risks where business units become overly dependent on specific vendors.
• Contract and SLA Oversight: Actively manage service level agreements and contractual obligations to ensure compliance and performance.
• Strategic Procurement Support: Act as a bridge between risk and procurement teams to ensure strategic vendors are properly assessed and monitored.
•  Project and Stakeholder Management
• Conduct bi-weekly status meetings with stakeholders.
• Coordinate assessments and ensure quality assurance across assessors.
• Train new assessors on MultiChoice’s methodology and platform.
•  Maintain documentation and facilitate system-based automation of processes.

Reporting and Governance          

• Produce aggregated risk reports and dashboards.
• Support monthly and quarterly reporting to Governance Forums and Risk Committees.
• Track SLA performance and root-cause analysis for missed targets.
• Implement service credit mechanisms where applicable.

 Policy and Framework Alignment

• Ensure alignment with MultiChoice’s ERM framework and internal control environment.
• Collaborate with internal audit, compliance, and forensic teams for combined assurance.
• Review and update policies and SOPs in line with the Policy Framework

 Training and Communication       

• Provide training and communication on TPRM processes and updates.
•  Ensure stakeholders are informed and engaged throughout the lifecycle of third-party relationships.

Risk Management Oversight

•  Proactively identify and assess third-party risks across multiple domains.

• Monitor risk trends and escalate emerging risks to relevant stakeholders.
• Track and report on risk mitigation effectiveness and residual risk levels.
•  Maintain alignment with MultiChoice’s ERM framework and contribute to risk maturity initiatives.

Fraud Prevention and Ethical Conduct

•  Support the development and implementation of fraud prevention strategies.
• Promote ethical conduct through awareness initiatives and collaboration with forensic teams.
• Assist in designing controls to prevent fraud and misconduct.

Internal Audit Collaboration

•  Provide input and support for internal audit planning and execution related to third-party risk.
• Address audit findings and contribute to remediation planning.

 Qualifications and certifications

Essential

• BComm degree OR Bachelor degree in Internal Audit and/or Risk Management,
• An honours degree in either of the two disciplines is essential

 Recommended

• CIA, CRMSA, CISA, ISO31000 or similar international certifications
• Advanced data analytics qualification

 Experience and skill requirements

Essential

• At least 3-5, 6] years’ internal audit and/or risk management experience
• Minimum two years in a position regularly liaising with senior management
• Experience in third-party risk management, contract oversight, and strategic procurement support.
• Strong communication skills and demonstrated ability to communicate at a senior management level
• Excellent understanding of risks and controls
• Good understanding of business models and general business practices
• Relationship management

 Preferred

• Strong proven experience in understanding business processes and process improvements
• Evidenced data analytics experience and skills
• Project risk management experience

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Key Performance Objectives Tasks

Operations Management

• Ensure customers experience is of high standard and service by monitoring individual performance indicators on a day-to-day basis.
• Lead the achievement of the team’s sales targets as contracted.
• Adopt and where appropriate customize the sales plan for the team by analysing trends and ensure the plan is implemented and the objectives are met.
• Lead the team’s sales effort including the primary responsibility to maintain healthy customer relations.
• Coach and counsel, the individuals and/or team daily as per the set performance indicators versus achievement trends as well compliments and complaints feedback received, for informed continuous improvement initiatives and motivation.
• Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.
• Ensure the team has full understanding and training on the products and promotions for effective customer engagements.
• Ensure employees understand and adhere to all operational processes and procedures, to enable empowerment and efficiencies in the day to day running of the business.
• Ensure employee participation and understanding, on all changes made in the team.
• Actively manage absenteeism and partner with Service Centre Manger and HR if needs be.

People Management

• Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are facilitated and executed.
• Oversee the activities of the direct reports.
• Interview and recruit new members of the team,
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognized.

Qualifications

• Diploma in Business/Operations/Sales Management or equivalent.
• Certified Key Individual

Experience

• 5 – 7 years working experience in a Sales and/or Customer Services Environment of which 2-3 years of the years of experience should be people management experience