Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
- Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
- Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Undergraduate degree in BCom Information Systems, Engineering, BSc Computer Science, BSc Data Science, or BSc Business Mathematics & Informatics (BMI).
Minimum Experience Level
- 1-3 Years experience as Analyst - Programmer or Developer. The ideal candidate is a self-starter and problem solver who is able to work in a multi-functional multi departmental team
- Experience in requirements documentation
- Data analysis (SQL)
- Development experience using Java, Python, or C#
- Exposure to testing
Technical / Professional Knowledge
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Quantitative Skills
Behavioural Competencies
- Adaptability
- Applied Learning
- Earning Trust
- Communication
- Stress Tolerance
- Driving for results
- Continuous Improvement
- Technical/Professional Knowledge and Skills
Closing Date: 27 January 2026
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Job Purpose
-
To provide leadership, manage sales and service, mitigate risk, grow market share and deliver an integrated customer experience through the execution of end-to-end strategic objectives for Commercial Banking.
Job Responsibilities
- Drive financial performance by growing market share through acquisition, cross-selling, and upselling to achieve revenue targets.
- Accelerate growth in Net Interest Revenue (NIR) and Net Interest Income (NII) by securing new acquisitions and unlocking strategic opportunities.
- Expand Nedbank’s market presence among existing and new clients by leading and motivating the sales team to deliver on growth objectives.
- Promote Nedbank’s reputation by role-modelling the brand essence and aligning client experience with the brand promise.
- Formulate and execute tactical plans aligned to the Business and Commercial Banking (BCB) strategy.
- Influence and leverage the matrix leadership structure through effective collaboration and communication.
- Monitor and manage expectations of clients, service providers, partners, and stakeholders.
- Ensure sustainability through proactive credit, operational, and regulatory risk management.
- Participation and support in credit committee meetings to ensure conversion of the credit pipeline
- Comply with all standards, policies, and regulatory requirements.
- Deliver best-practice client service through proactive contact management.
- Monitor and analyze client experience using established tools and metrics, taking prompt corrective action where required.
- Provide world-class client service in full compliance with Nedbank standards and expectations.
- Manage direct reports’ performance and ensure accountability for cascading performance management.
- Identify development needs and foster growth within the team.
- Build and maintain a high-performing team by developing a strong talent pipeline.
- Strengthen managerial capability by deepening skills and knowledge across the leadership team.
- Cultivate a high-performance culture focused on sales excellence and superior client service.
Essential Qualifications
- Honours Degree (NQF 8), Relevant industry specific qualification in Finance or Sales
- RE5 (FAIS) and KI (Key Individual)
Minimum Experience Level
- Minimum of 10 years experience in Commercial Banking
- Minimum of 8 years people management and leadership experience
- Minimum of 5 years credit committee experience
Technical / Professional Knowledge
- Strategic planning
- Budgeting
- Financial Accounting Principles
- Business principles
- Communication Strategies
- Financial Acumen
- Business writing skills
- Capacity planning
- Relevant regulatory knowledge
- Governance, Risk and Controls
Behavioural Competencies
- Aligning and Executing Sales Strategy
- Motivating the Sales Team
- Driving for results
- Decision Making
- Planning and Organizing
- Building the Sales Team
- Driving Successful Customer Engagements
- Coaching
Closing Date: 30 January 2026
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Job Purpose
- We are seeking an experienced data leader to manage the regulatory data delivery within a banking environment, with a strong focus on Anti‑Money Laundering (AML) and ESG/Sustainability reporting.
- This role will suit a technically strong, hands‑on professional with deep data warehousing, SAS/SQL, and cloud (Azure) experience, combined with proven people leadership.
- The role offers the opportunity to shape delivery models, build a sustainable high‑performing team, and partner with senior stakeholders to meet critical regulatory reporting obligations.
Job Responsibilities
- Managed Financial and Business Results
- Manage a team focussed on delivery of data for AML reporting obligations
- Work closely with Business and the Project managers to understand, prioritize items and deliver on commitments made
- Enhance current way of delivering to the internal customers
- Build a sustainable team
- Ensure that all individual and department results are delivered within budget to deadlines
- Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
- Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
- Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions
- Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
- Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
- Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards
- Ensured that all individual and department results were delivered within budget to deadlines
- Delivered services to client expectations and Nedbank standards
- Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
- Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
- Managed Stakeholder Relationships
- Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements , contractual agreements, and project schedules are met as stipulated
- Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
- Ensure that professional solutions delivered within agreed parameters and timelines
- Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
- Enable the building of commercially viable relationships with clients by providing quality advice to clients
- Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
- Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
- Delivered best practice services to client expectations
- Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
- Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards
- Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
- Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
- Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
- Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
- Manage multiple assets through the development, implementation, review of strategies and planning for area
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Tertiary Qualification/ formal accreditation in Professional field
- MMP/SMP / MM or equivalent
- BSC Computer science
- BComm Information Technology
- Post graduate management qualification
- MBA
Essential Certifications
- ITIL Talent nurturing or equivalent MMP/SMP / MM or equivalent
Minimum Experience Level
- 6 to 8 years line management 10 years IT Industry experience
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Workforce planning
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- System Development Life cycle(SDLC)
- ITIL
- IT Architecture
- General Communication Skills
- Joint application development
- Organisational structure
- Influencing
- IT Assets management processes
Behavioural Competencies
- Building Partnerships
- Facilitating Change
- Inspiring others
- Business Acumen
- Building partnerships
- Driving for Results
- Selecting Talent
Closing date: 2nd February 2026
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Job Purpose
- This is a leadership role within Nedbank Group Internal Audit (GIA), responsible for providing independent assurance over the Corporate and Investment Banking (CIB) cluster, a strategically significant portfolio within the bank. The successful candidate will play a role in modernising audit practices, driving efficient audit execution, driving improved visibility and understanding of control weaknesses and risks, and advancing GIA’s digitisation and data‑driven audit journey.
- The role offers high executive visibility and strategic influence, with accountability for delivering high‑quality assurance to the Nedbank Group Audit Committee and supporting the bank in driving effective and sustainable audit practices. The Senior Audit Manager will contribute to a high‑performing and collaborative audit function, ensuring that assurance themes, risk insights, and audit execution meet the highest standards across the CIB cluster.
Job Responsibilities
- Lead complex audits and reviews across various areas within a corporate and investment bank environment, including across multiple regulatory expectations.
- Demonstrate deep understanding of the banking environment in South Africa, including the key risk types and their impact on the CIB cluster and broader Nedbank.
- Lead and coordinate portions of the CIB audit portfolio, providing guidance to audit teams and ensuring that assurance outcomes and reporting to executive and board stakeholders are accurate, insightful, and effectively communicated
- Influence the cluster control culture, risk maturity, and sustainable remediation thereof.
- Contribute to thought leadership on emerging risks within the cluster.
- Engage meaningfully and influence executive level stakeholders across the cluster.
- Manage stakeholder expectations and provide stakeholder awareness and education on audit best practices, methodology and audit issues policy.
- Provide audit feedback on outstanding audit issues and progress to audit plan
- Collaborate with teams within GIA, create awareness and demonstrate best practice.
- Promote diversity and talent growth to support GIA strategic objectives.
- Deliver a world class service through others by creating a client service culture.
- Achieve operational excellence and support the implementation of business optimization improvement in GIA through team engagement.
Essential Qualifications - NQF Level
- Honours degree, Chartered Accountant (CA(SA)), Certified Internal Auditor or other relevant qualifications.
- Preferred Certifications
- CIA, CISA, FRM, PRM, CIPRA or similar
Minimum Experience Level
- Minimum 6 years business experience in the financial services industry, specifically in corporate and investment banking, with internal auditing/risk management experience,
- At least which 3 years must include people management experience.
- Technical / Professional Knowledge
- Accounting standards
- Change management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Risk management process and frameworks
- Strategic planning
- Institute of Internal Auditors standards
- Code of Ethics
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Coaching
- Communication
- Driving for Results
Closing date: 2nd February 2026
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Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Certificate: Financial Planning
Essential Certifications
- FAIS representative and preferably a Key Individual
Preferred Certifications
- FAIS Qualification - RE 5
Minimum Experience Level
- Role specific / 1 year experience / exposure in Commercial sales
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Relevant software and systems knowledge
- Relevant regulatory knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
Behavioural Competencies
- Sales Disposition
- Building Trusting Relationships
- Energy
- Adaptability
- Continuous Learning
Closing Date - 30 January 2026
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Job Purpose
- Join Nedbank’s Global Payments tribe, a close‑knit team of professionals operating at the heart of a dynamic, fast‑paced, and delivery‑driven environment. This role offers the opportunity to work across a broad and diverse stakeholder base while contributing to impactful solutions at scale.
- We’re looking for a curious, driven engineer who’s eager to learn, challenge the status quo, and grow their skills, particularly through exposure to innovative technologies, including the application of Artificial Intelligence.
Job Responsibilities
- Produce working quality software that meets the design
- Modernising a legacy orchestration engine to run natively in Azure
- Continuously enable modernised solutions to meet Global Payments demand
- Willingness to learn how to us Artificial Intelligence to develop, test and deploy code
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable , maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organisational standards
- Continuous improvement of software
- Provide Maintenance and support of software in environments of accountability
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Provide mentoring for multiple software developers
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSc Degree and related IT Degrees
Preferred Certifications
- Certificate in relevant language where available
Minimum Experience Level
- Minimum of 4+ years Java and/or C# experience in Software Development
- API Integrations
- Cloud Integrations
- Systems Analysis
- Deployment Patterns
- DevOps
Technical / Professional Knowledge
- IT Data structures
- Application systems
- Agile Development
- System Development Life cycle(SDLC)
Behavioural Competencies
- Managing Work
- Collaborating
- Quality Orientation
- Applied Learning
- Initiating Action
- Technical/Professional Knowledge and Skills
Closing Date - 30 January 2026
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Job Purpose
- To lead and execute the quality assurance, back‑testing, and credit verification function across Personal & Private Banking credit products.
- The role ensures that credit assessment decisions adhere to policy, identifies trends and exceptions, strengthens affordability logic, and provides a feedback loop to support automation enhancements.
- This role is critical to mitigating credit risk, improving decision quality, and enabling a consistent, policy‑aligned credit assessment environment.
Job Responsibilities
Quality Assurance & Policy Adherence
- Conduct back‑testing of credit assessment decisions across PPB products (Home Loans, Vehicle Finance, Credit Cards, Personal Loans).
- Identify policy deviations, rule overrides, affordability gaps, and control breakdowns.
- Develop and maintain a sampling methodology and assurance framework for ongoing monitoring.
- Produce clear, auditable evidence of findings and ensure corrective actions are implemented.
Credit Verification (Approval to Registration Cycle)
- Perform verification on approved cases where conditions may change prior to loan registration (e.g., income changes, affordability deterioration).
- Investigate discrepancies proactively and escalate material risks.
Automation & Affordability Model Support
- Provide a structured feedback loop into automation teams, data teams, and affordability model owners.
- Highlight patterns emerging from QA (e.g., income anomalies, behavioural trends, system gaps).
- Recommend enhancements to data usage, rules, and calculation logic based on ground‑level insights.
Reporting, Insights & Decision Support
- Prepare and present high‑quality analytical reports to senior stakeholders, including Credit Heads and functional leads.
- Identify trends, systemic issues, and improvement opportunities across channels and products.
- Translate complex findings into practical operational and strategic recommendations.
Stakeholder Management & Collaboration
- Engage consistently with multiple stakeholders (Sales, Credit Executives, Legal, Technical/Model teams).
- Build strong relationships to resolve issues, close gaps, and drive adoption of QA insights.
- Provide constructive feedback to assessment teams to improve judgement, consistency, and policy alignment.
Operational Governance & Continuous Improvement
- Contribute to enhancing credit processes, controls, and governance frameworks.
- Participate in initiatives aimed at improving decision quality, turnaround time, and risk mitigation.
- Maintain awareness of PPB policies, risk appetite, regulatory requirements, and system changes.
Leadership & Functional Ownership
- Own the QA/verification function end‑to‑end, operating with autonomy and setting standards for the discipline.
- Provide coaching, guidance and upliftment to team members or dotted resources where applicable.
- Drive a culture of continuous improvement, accountability, and collaboration.
Essential Qualifications - NQF Level
Preferred Qualification
-
Degree in Finance, Business, Risk Management, Administration, or a related discipline.
Minimum Experience Level
- 5+ years experience in a banking credit assessment environment (mandatory).
- Experience performing quality assurance, back‑testing, or verification of credit decisions.
- Exposure to multiple PPB products advantageous.
- Experience engaging and influencing senior stakeholders and cross‑functional teams.
- Demonstrated ability to operate independently and drive processes without oversight.
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Consumer behaviour
- Financial Accounting Principles
- Governance, Risk and Controls
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Diversity management
Closing date: 29 January 2026
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Job Purpose
- To provide transformational leadership, guidance and direction by supporting the business in the delivery of end-to-end strategic objectives, in line with Nedbanks' Value Proposition.
Job Responsibilities
- Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
- Manage performance of outlet staff by implementing performance agreements and ensuring a clear vision.
- Provide regular performance feedback, including counselling, in disciplinary hearings and representing the bank at the CCMA. Ensure a high-performance culture and motivated outlet staff.
- Mentor and coach outlet staff on identified performance gaps.
- Create an environment of teamwork by encouraging staff participation in the decision-making processes.
- Build capability of outlet staff by identifying current and future training and development needs.
- Achieve sales growth.
- Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
- Ensure outlet cost management and increase outlet profitability month-on-month.
- Improve efficiency, quality of processes and increasing revenue.
- Ensure business objectives are met and revenue increased.
- Review the asset register for accurate reflections of all the assets in the outlet.
- Ensure outlet Risk Observation Training Analysis (BROTA) objectives are met.
- Manage the Living Disaster Recovery Planning System (LDRPS).
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
- Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
- Improve processes and systems contributing to improved client service delivery.
- Monitor compliance of outlet staff to applicable operational and legislative requirements.
- chieve business objectives, improvement year on year and outlet operational effectiveness.
- Improve client service.
- Ensure service standards are adhered to and that clients are retained.
- Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
- Increase client acquisition, satisfied clients and revenue.
- Create an environment of teamwork by encouraging participation in decision making processes.
- Ensure an enhanced client experience aligned to the Nedbank brand.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Financial Management
Minimum Experience Level
- Minimum 8 - 10 years experience in Banking or Financial Services Industry, with at least 5 years experience in general management and managing teams
Technical / Professional Knowledge
- Business administration and management
- Communication Strategies
- Governance, Risk and Controls
- Nedbank systems
- Nedbank vision and strategy
- Negotiation techniques
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Nedbank culture
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Coaching
- Communication
- Guiding Team Success
- Delegation and Empowerment
Closing Date: 28 January 2026
go to method of application »
Job Purpose
- To provide transformational leadership, guidance and direction by supporting the business in the delivery of end-to-end strategic objectives, in line with Nedbanks' Value Proposition.
Job Responsibilities
- Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
- Manage performance of outlet staff by implementing performance agreements and ensuring a clear vision.
- Provide regular performance feedback, including counselling, in disciplinary hearings and representing the bank at the CCMA. Ensure a high-performance culture and motivated outlet staff.
- Mentor and coach outlet staff on identified performance gaps.
- Create an environment of teamwork by encouraging staff participation in the decision-making processes.
- Build capability of outlet staff by identifying current and future training and development needs.
- Achieve sales growth.
- Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
- Ensure outlet cost management and increase outlet profitability month-on-month.
- Improve efficiency, quality of processes and increasing revenue.
- Ensure business objectives are met and revenue increased.
- Review the asset register for accurate reflections of all the assets in the outlet.
- Ensure outlet Risk Observation Training Analysis (BROTA) objectives are met.
- Manage the Living Disaster Recovery Planning System (LDRPS).
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
- Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
- Improve processes and systems contributing to improved client service delivery.
- Monitor compliance of outlet staff to applicable operational and legislative requirements.
- chieve business objectives, improvement year on year and outlet operational effectiveness.
- Improve client service.
- Ensure service standards are adhered to and that clients are retained.
- Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
- Increase client acquisition, satisfied clients and revenue.
- Create an environment of teamwork by encouraging participation in decision making processes.
- Ensure an enhanced client experience aligned to the Nedbank brand.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Financial Management
Minimum Experience Level
- Minimum 8 - 10 years experience in Banking or Financial Services Industry, with at least 5 years experience in general management and managing teams
Technical / Professional Knowledge
- Business administration and management
- Communication Strategies
- Governance, Risk and Controls
- Nedbank systems
- Nedbank vision and strategy
- Negotiation techniques
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Nedbank culture
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Coaching
- Communication
- Guiding Team Success
- Delegation and Empowerment
Closing Date: 28 January 2026
Method of Application
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