Relationship Head: Commercial Banking at Nedbank

Job Purpose

• To provide leadership, manage sales and service, mitigate risk, grow market share and deliver an integrated customer experience through the execution of end-to-end strategic objectives for Commercial Banking.

Job Responsibilities

• Drive financial performance by growing market share through acquisition, cross-selling, and upselling to achieve revenue targets.
• Accelerate growth in Net Interest Revenue (NIR) and Net Interest Income (NII) by securing new acquisitions and unlocking strategic opportunities.
• Expand Nedbank’s market presence among existing and new clients by leading and motivating the sales team to deliver on growth objectives.
• Promote Nedbank’s reputation by role-modelling the brand essence and aligning client experience with the brand promise.
• Formulate and execute tactical plans aligned to the Business and Commercial Banking (BCB) strategy.
• Influence and leverage the matrix leadership structure through effective collaboration and communication.
• Monitor and manage expectations of clients, service providers, partners, and stakeholders.
• Ensure sustainability through proactive credit, operational, and regulatory risk management.
• Participation and support in credit committee meetings to ensure conversion of the credit pipeline
• Comply with all standards, policies, and regulatory requirements.
• Deliver best-practice client service through proactive contact management.
• Monitor and analyze client experience using established tools and metrics, taking prompt corrective action where required.
• Provide world-class client service in full compliance with Nedbank standards and expectations.
• Manage direct reports’ performance and ensure accountability for cascading performance management.
• Identify development needs and foster growth within the team.
• Build and maintain a high-performing team by developing a strong talent pipeline.
• Strengthen managerial capability by deepening skills and knowledge across the leadership team.
• Cultivate a high-performance culture focused on sales excellence and superior client service.

Essential Qualifications

• Honours Degree (NQF 8), Relevant industry specific qualification in Finance or Sales
• RE5 (FAIS) and KI (Key Individual)

Minimum Experience Level

• Minimum of 10 years experience in Commercial Banking
• Minimum of 8 years people management and leadership experience
• Minimum of 5 years credit committee experience

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Aligning and Executing Sales Strategy
• Motivating the Sales Team
• Driving for results
• Decision Making
• Planning and Organizing
• Building the Sales Team
• Driving Successful Customer Engagements
• Coaching

Closing Date: 30 January 2026