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The Systems Engineer is responsible for the operation and maintenance of a global technical infrastructure within specific areas of expertise. Positions at this level will work as part of a team and ensures work quality and adherence to established policies and procedures; participates in project activities; participates in the work of infrastructure projects/activities including software configuration control, quality control, integration, and documentation.
Working at NTT
Key Roles And Responsibilities
- Install, maintain, upgrade, and continuously improve the NTT(Ltd) operating environment.
- Maintain the ongoing reliability, performance and support of the server infrastructure.
- Monitors operating environments, responds to incidents and problems as well as planning for growth.
- Deploy the release of new or upgraded technologies, including the design, installation, configuration, maintenance and performance testing of operating systems, networks, etc.
- Manage security of systems and inter-application information transfers.
- Ensure utmost uptime for entire server estate.
- Performs capacity workload modelling and availability analysis for a variety of platforms, systems and environments.
- May recommend changes/enhancements for improved systems availability, reliability, and performance.
- Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management.
- Participates in testing efforts and coordinates feedback of test results.
- Analyses and reports on operational metrics to understand performance and to ensure success in process improvements.
- Identifies ways tasks can be automated.
- Documents, monitors, reports, and manages the resolution of systemic issues.
- Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.
- Plays an active role in the design and review process of new systems.
Knowledge, Skills And Attributes
- Requires strong knowledge of multiple infrastructure solutions
- Ability to engage with a variety of internal and external stakeholders
- Solid interpersonal skills and the ability to build solid working relationships
- Thorough knowledge of system administration and expertise to solve complex issues
Academic Qualifications And Certifications
- Bachelor’s degree or technical institute degree/certificate
- Relevant certification is preferred, Microsoft Certified Solutions Expert (MCSE) certification in one of the following: Windows Server, Azure, Exchange, or System Center
Required Experience
- Minimum of two years advanced systems engineering project experience. Desirable experience will include two or more of the following: server virtualization; system administration; enterprise level Active Directory; System Center; Azure and O365; database administration; distributed processing/storage administration; or, high-availability computing.
- Good experience with multiple infrastructure solutions
- Solid experience working in an IT services environment
What will make you a good fit for the role?
- Seasoned and experienced professional
- Resolves wide range of issues in creative ways
- Fully qualified, career level, career journey-orientated
- Uses good judgement in selecting tools and methods to solve problems
- Networks with senior internal and external people in own area of expertise
- Receives little instruction on day-to-day work, receives general instructions on new assignments.
- Typically requires demonstrable related experience.
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The Role
The Senior Systems Engineer is responsible for the operation and maintenance of a global technical infrastructure within specific areas of expertise. Positions at this level will work as part of a team and performs complex duties; ensures work quality and adherence to established policies and procedures; participates in project activities; participates in the work of infrastructure projects/activities including software configuration control, quality control, integration, and documentation. Incumbent may also be responsible for assisting management in planning and evaluating the work performed by other staff.
Working at NTT
Key Roles And Responsibilities
- Install, maintain, upgrade, and continuously improve the NTT(Ltd) operating environment.
- Maintain the ongoing reliability, performance and support of the server infrastructure.
- Monitors operating environments, responds to incidents and problems as well as planning for growth.
- Deploy the release of new or upgraded technologies, including the design, installation, configuration, maintenance and performance testing of operating systems, networks, etc.
- Manage security of systems and inter-application information transfers.
- Ensure utmost uptime for entire network services and servers.
- Enhance, plan capacity and design related to infrastructure engineering projects.
- Performs capacity workload modelling and availability analysis for a variety of platforms, systems and environments.
- May recommend changes/enhancements for improved systems availability, reliability, and performance.
- Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management.
- Participates in testing efforts and coordinates feedback of test results.
- Analyses and reports on operational metrics to understand performance and to ensure success in process improvements.
- Identifies ways tasks can be automated.
- Documents, monitors, reports, and manages the resolution of systemic issues.
- Provides technical guidance, coaching/mentoring to team members.
- Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.
- Plays an active role in the design and review process of new systems.
Knowledge, Skills And Attributes
- Requires strong knowledge of multiple infrastructure solutions
- Strong knowledge of systems design and related engineering processes
- Ability to engage with a variety of internal and external stakeholders
- Solid interpersonal skills and the ability to build solid working relationships
- Thorough knowledge of system administration, software development, and expertise to solve complex issues
Academic Qualifications And Certifications
- Bachelor’s degree or technical institute degree/certificate
- Relevant certification is preferred, Microsoft Certified Solutions Expert (MCSE) certification in one of the following: Windows Server, Azure, Exchange, or System Center
Required Experience
- Minimum of five years advanced systems engineering project experience. Desirable experience will include two or more of the following: server virtualization; system administration; enterprise level Active Directory; System Center; Azure and O365; database administration; distributed processing/storage administration; or, high-availability computing.
- Good experience with multiple infrastructure solutions
- Solid experience working in an IT services environment
What will make you a good fit for the role?
- Seasoned and experienced professional
- Has full understanding of specialism area
- Resolves wide range of issues in creative ways
- Fully qualified, career level, career journey-orientated
- Uses good judgement in selecting tools and methods to solve problems
- Networks with senior internal and external people in own area of expertise
- Receives little instruction on day-to-day work, receives general instructions on new assignments.
- Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
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Role Purpose
The DevOps Engineer consults with internal clients about the software technology environment with medium to high complexity. They translate business requirements into technology terms and develop database scripts to complete client’s requests. The primary objective of the DevOps Engineer is to work with internal clients, the technical teams, and business units to ensure only best practice business processes are employed and SLAs are met.
“Develops, analyzes and maintains tools that support and automate processes for software product release. Writes installation scripts and programs code for installation of products. Works with project teams and in agile teams to determine an appropriate build schedule and then initiates the build and packaging process. Compiles and assembles software from source code. Ensures tools are stored in source control. Supports development for software package registry and delivery. Works with others to complete analysis, evaluations and design alternatives and to implement process improvements. Works with development engineers to correct build errors.”
Working at NTT
Key Roles And Responsibilities
- The DevOps Engineer will support, maintain, and enhance the Goods Shipping and Tracking application, a propriety NTT Ltd platform.
- The DevOps Engineer will have full stack (front-end and back-end) development and support scope responsibilities of this platform.
- The DevOps Engineer will execute their duties within the defined ITIL aligned service management and change management governance established in NTT Ltd
- The DevOps Engineer will continuously engage the business stakeholders and end users to understand changes that require platform enhancements.
- The DevOps Engineer will continuously engage the internal IT stakeholders to collaborate on business platform and/or transactional data changes that have an impact on the Goods Shipping and Tracking application
- The DevOps Engineer will plan, develop, and test changes to the platform in accordance with the SAFe Agile Framework deployed within NTT Ltd
- The DevOps Engineer should have sound problem solving and analytical skills. They can communicate effectively with a variety of stakeholders, including the technical teams and clients. They demonstrate impeccable attention to detail and communicate effectively their choices and plans to correct issues and improve the platform.
- For support and business service requests, the DevOps Engineer will perform the necessary steps to clarify the issue/requests, and act on them accordingly. This may involve troubleshooting at application level, in databases, on windows servers or network connections.
- DevOps Engineer will provide business and end users with updates on the progress and using discretion to escalate as appropriate to resolve customer issues within defined SLA and OLA timeframes.
- Manage, maintain, and update technical documents for the platform.
- Flexibility of time may be necessary depending on user and system requirements.
Knowledge, Skills And Attributes
- Knowledge of Supply Chain and Logistics practices, including
- Tracking a parcel
- Proof of delivery
- Knowledge of what shipping entails (domestic vs international)
- Knowledge of 3rd party logistics in shipping
- Knowledge of the financial transactions in supply chain and logistics (e.g. purchase orders, proof of delivery, good receipt, freight payments)
- Strong people interaction and collaboration capability
- Customer centricity
- Highly focused on outcomes
- Highly organized and planned individual
- Self-starter and self-managed
- Strong stakeholder and relationship management
- Excellent communication skills
Academic Qualifications And Certifications
- Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience
- Relevant SQL Server Certification beneficial
- Relevant Microsoft Development Certification (MCSD) beneficial
- Relevant DevOps certifications will be beneficial
- Agile and/or SAFe related certifications preferable.
Required Experience
- Minimum of 7 years of software development experience in the following technologies and components
- Microsoft
- IIS, SSIS, SSRS
- SQL Server – SQL query writing, Stored procedures, Views, Transactional Processing – (deep understanding of ACID principals)
- C#
- ASP.net 3.5 Forms
- ASP.net 5.0 MVC
- Intermediate Microsoft Server Administration
- Windows Services
- SharePoint integration (advantageous)
- JavaScript and JavaScript frameworks with HTML 4.0 - 5.0
- Experience writing and using REST APIs
- Integration with SAP ECC or SAP S4 advantageous
- Software Development Architectures and Methodologies
- Gang of 4 architecture standards
- SOLID and FLUID methodologies
- Working in Pinvoke
- Continuous integration experience (advantageous)
- Experience with safe source (Git) repository and code version control
- Flexibility, willingness to be available after hours on an emergency basis as needed.
- Experience on ticketing systems for customer services
What will make you a good fit for the role?
- Seasoned and experienced professional
- Has full understanding of specialization area
- Resolves wide range of issues in creative ways
- Fully qualified, career level, career journey- orientated
- Uses good judgement in selecting tools and methods to solve problems
- Networks with senior internal and external people in own area of expertise
- Receives little instruction on day-to-day work, receives general instructions on new assignments
go to method of application »
Role Summary
Strategically transform the I&T testing area from a project led approach to a product led approach. This includes leading and coordinating the end to end testing and user acceptance testing of solutions developed by the I&T team, ensuring that the required quality standards are met.
Working at NTT
Responsibilities
- Develop, maintain and execute a testing strategy for solution end to end and user acceptance testing.
- Testing strategy to include shifting testing left from a project led approach to a product led approach.
- Set and continually manage testing expectations with project managers, scrum masters, testing teams and other stakeholders.
- Support multiple agile and waterfall delivery teams with test planning and test execution.
- Provide strategic guidance on the creation and on-going development of an automated testing framework for system, regression and user acceptance testing and manage and control the successful implementation thereof.
- Establish and execute a standardised testing management and defect fix tracking solution.
- Organize and lead initiatives to improve test processes and extend the use of testing tools / frameworks.
- Co-ordinate the use and maintenance of test environments ensuring best practices for data quality and consistency.
- Clearly identify testing stakeholders and keep them updated and engaged on an ongoing basis.
- Co-ordinate the user acceptance testing by multiple regional stakeholder teams.
- Analyse programme testing deliverables and where required, ensure that corrective action is taken.
- Resolve programme testing issues.
- Prepare executive testing status reports for business stakeholders.
- Drive continuous improvement of best practices and tools for testing execution and management.
Key Skills Required
- Excellent understanding of the organisation’s goals and objectives.
- Extensive programme management experience on the delivery of large IT systems.
- Experience delivering projects using an Agile delivery methodology.Knowledge of the Scaled Agile Framework would be an advantage.
- Extensive testing experience with the organisation’s Tier One software applications.
- Thorough knowledge of structured test methods and delivery processes (including waterfall and agile methodologies).
- A proven track record of system testing including an understanding of testing techniques and methods.
- Detailed knowledge of both manual and automated testing approaches
Behaviors
- Excellent and careful attention to detail.
- Excellent communication skills andexceptionally strong stakeholder management skills.
- A commitment to quality and a thorough approach to work
- Outstanding leadership and organizational skills.
- Excellent listening, interpersonal, written, and oral communication skills.
- Exceptional leadership, time management, facilitation, and organizational skills.
What will make you a good fit for the role?
Requirements, Education & Certification Required
- Degree in Computer Science
- Certification or post graduate learning in Testing will be an advantage
- At least 10 years’ relevant or related work experience
- Demonstrated people management experience
- Experience strategically managing projects
- Multiple stakeholder engagement experience
- Coaching and mentoring experience
Method of Application
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