Job Vacancies at PricewaterhouseCoopers (PwC)

Main Purpose of the Job

• To facilitate and reinforce the professional standards and values of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and thoroughly.

Performance Goals (What)

• Receiving of Clients
• Assisting Clients
• Knowledge & Reception Maintenance
• Soft Skills

Input (How)    

• Welcoming of clients/visitors and immediately notifying the appropriate host.
• Communicate instruction regarding specific arrangements to all receptionist members.
• Advising and ensuring the access experience for all visitors are of a high standard.
• Facilitate all visitors parking and access requests.
• Issue stickers to all other visitors.
• Early arrivals to be shown to the 5th floor reception, where the concierge will host them until their meeting time
• Familiarise yourself with the building and BU layouts to efficiently assist with queries from walk in clients
• Make photocopies for clients/visitors on request
• Direct clients to correct reception or waiting areas
• Know who the Partners are and where they sit.
• Be familiar with where BU’s are located.
• Monitor and manage the general aesthetic appearance of the Reception area.
• Clean desk policy to be adhered to as it is a public space.
• Booking online Courier collections.
• Manage incoming and outgoing switchboard calls.
• Ensure that Staff requests are met on a daily basis, and to give immediate feedback when there is a problem.
• The ability  to concentrate  on a task  over a period of time without being distracted.
• The ability to listen to and understand information and ideas presented.
• The ability to communicate information and ideas in writing so others will understand.
• The ability  to arrange things or actions in a certain order or pattern according  to a specific rule or set rules (e.g. patterns of numbers, letters, words, pictures, mathematical operations).
• The ability  to quickly  and accurately  compare similarities and  differences among sets of letters, numbers, objects, pictures or patterns.
• The ability  to tell when something is wrong or is likely  to go wrong. It does not involve solving the problem, only recognizing there is a problem.        

Outcome /Evidence of Competence (Measurable)

• Clients always assisted and never left to wait for long
• Clients welcomed with a smile.
• Update visitor on host arrival
• No complaints
• Reception Area Always looking immaculate.
• Report all maintenance or irregularities to management team

Enablers

Knowledge

• Word
• Excel
• Telephone etiquette
• Computer literate

Skills

• Excellent interpersonal skills.
• Excellent communication skills, verbal and written.
• Excellent listening skills.
• Excellent time management skills.

Attributes

• Good in creating team spirit, e.g. leading by example.
• Gaining willing cooperation, e.g. by emphasizing the importance of reaching a work objective.
• Encouraging cooperation between team members.
• Strong ethics.
• Committed.
• Very professional and neat appearance.
• Confidant in speaking to staff and visitors.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

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JOB PROFILE 

BRIEF DESCRIPTION/PURPOSE: 

• Provide full administrative and office support at an executive level to the Partners/ Directors within the team to ensure the smooth management of client interaction, team management, Finance management, and most effective use of their time. Handle sensitive and complex issues in a professional and objective manner. Take initiative as appropriate representing the Partners/Directors when required.

DESCRIPTION :

Partner/Associate Director Support:

• Acting as a first point of office contact.
• Proactive diary management – managing internal and external requests for meetings, addressing conflicts in availability as well as effective meeting logistics and communication. Appropriate management of Partners/Directors with respect to important tasks and deadlines.
• Completion of timesheets, expenses and general support with financial matters.
• As agreed with the partner - managing Partners and Directors email inbox, diary requests and keeping them updated accordingly.
• Arranging both local and international travel arrangements, including visas, airport shuttle, detailed directions to meeting venues.
• Coordinating and arranging internal staff functions, client events, conferences and seminars.
• Effective client meeting management on and off site
• Typing, formatting and editing (as appropriate) of correspondence, reports and proposals.
• Liaison with both internal and external clients in a professional manner at all times.
• Assisting Partners and Associate Directors with ad hoc tasks as well as dealing with various internal and external queries.
• Handling highly confidential and sensitive documentation / information.
• Being proactive in identifying opportunities for efficiencies within the team.

Team and Engagement support:

• Support finance processes to help improve financial discipline, including opening of project codes, preparation of client invoices, WIP, debtors, etc
• Assisting with inter-office payment processes, locally and internationally
• Assist with payment of creditors/contractors, and ensure payment has been affected.
• General project and proposal administration - printing, formatting, binding, etc
• Arranges payment of appropriate team-related expenses through payment requisitions e.g. assisting with the payment and renewal of professional memberships/software licenses
• Ensuring all new joiners to the team have the necessary software, network access and related support to ensure they can commence their duties
• General secretarial and office administration functions to ensure smooth running of office.
• Sourcing and ordering stationery and office equipment.
• Assisting staff with ad hoc tasks as appropriate/agreed.

MINIMUM QUALIFICATIONS:

• Secretarial Diploma / Certificate.

EXPERIENCE:

• 5 - 8 years’ experience
• High levels of proficiency in MS Office (Full suite including Google)
• Experience of working in a professional financial services firm will be given preference

SKILLS & ATTRIBUTES:

• Discretion and trustworthiness: you will often be party of/to confidential information
• Efficient, self-motivated organized and proactive
• Flexibility and adaptability
• Good oral and written communication skills
• Organisational skills and the ability to multitask
• Willingness to take the initiative
• Communication skills
• A knowledge of standard software packages and the ability to learn company-specific
• Virtual competency and efficiency
• Complex problem solving
• Critical Thinking
• Creativity
• People management
• Coordinating with others
• Emotional intelligence
• Judgment and decision making
• Service orientation
• Negotiation
• Cognitive flexibility
• Tact and diplomacy

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?