Receptionist - Cape Town at PricewaterhouseCoopers (PwC)

Main Purpose of the Job

• To facilitate and reinforce the professional standards and values of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and thoroughly.

Performance Goals (What)

• Receiving of Clients
• Assisting Clients
• Knowledge & Reception Maintenance
• Soft Skills

Input (How)    

• Welcoming of clients/visitors and immediately notifying the appropriate host.
• Communicate instruction regarding specific arrangements to all receptionist members.
• Advising and ensuring the access experience for all visitors are of a high standard.
• Facilitate all visitors parking and access requests.
• Issue stickers to all other visitors.
• Early arrivals to be shown to the 5th floor reception, where the concierge will host them until their meeting time
• Familiarise yourself with the building and BU layouts to efficiently assist with queries from walk in clients
• Make photocopies for clients/visitors on request
• Direct clients to correct reception or waiting areas
• Know who the Partners are and where they sit.
• Be familiar with where BU’s are located.
• Monitor and manage the general aesthetic appearance of the Reception area.
• Clean desk policy to be adhered to as it is a public space.
• Booking online Courier collections.
• Manage incoming and outgoing switchboard calls.
• Ensure that Staff requests are met on a daily basis, and to give immediate feedback when there is a problem.
• The ability  to concentrate  on a task  over a period of time without being distracted.
• The ability to listen to and understand information and ideas presented.
• The ability to communicate information and ideas in writing so others will understand.
• The ability  to arrange things or actions in a certain order or pattern according  to a specific rule or set rules (e.g. patterns of numbers, letters, words, pictures, mathematical operations).
• The ability  to quickly  and accurately  compare similarities and  differences among sets of letters, numbers, objects, pictures or patterns.
• The ability  to tell when something is wrong or is likely  to go wrong. It does not involve solving the problem, only recognizing there is a problem.        

Outcome /Evidence of Competence (Measurable)

• Clients always assisted and never left to wait for long
• Clients welcomed with a smile.
• Update visitor on host arrival
• No complaints
• Reception Area Always looking immaculate.
• Report all maintenance or irregularities to management team

Enablers

Knowledge

• Word
• Excel
• Telephone etiquette
• Computer literate

Skills

• Excellent interpersonal skills.
• Excellent communication skills, verbal and written.
• Excellent listening skills.
• Excellent time management skills.

Attributes

• Good in creating team spirit, e.g. leading by example.
• Gaining willing cooperation, e.g. by emphasizing the importance of reaching a work objective.
• Encouraging cooperation between team members.
• Strong ethics.
• Committed.
• Very professional and neat appearance.
• Confidant in speaking to staff and visitors.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes