Job Vacancies at Sage

Job Description    

The Database Administrator is responsible for the overall management of Data resources including but not limited to:

•  Data Policies, procedure & standards
•  Data conflict resolution
•  Data analysis, modelling data requirements, business rules, design and administration tasks,
• Whilst work closely with IT project and development managers, programmers, architects and test engineers.

The Database Administrator will assume ownership in the design, development and delivery of high quality products and/or systems and services that exceed customers’ and business expectations and will proactively share their own knowledge for specific technical solutions and business processes in their area of responsibility.
Key Responsibilities    

• Performance, integrity and security of databases in Microsoft SQL Server , Microsoft SQL AZURE Servers
•  ensure data remains consistent and clearly defined across the database servers
•  users access data concurrently, in a form that suits their needs
•  there is provision for data security and recovery control (ensuring all data is retrievable in an emergency).
•  establish the needs of users and monitoring user access and security
•  monitor performance and manage parameters in order to provide fast responses to front-end users
•  map out the conceptual design for a planned databases
•  consider both back-end organisation of data and front-end accessibility for end-users
•  refine the logical design so that it can be translated into a specific data model
•  continuous refinement of the physical design to meet system storage requirements
•  install and test new versions of the database management system (DBMS)
•  maintain data standards, including adherence to the Data Protection Act
•  write database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
•  develop, manage and test back-up and recovery plans
•  ensure that storage and archiving procedures are functioning correctly
•  carry out capacity planning
•  communicate regularly with technical, applications and operational staff to ensure database integrity and security (LSM & Security Champions)
•  commission and install new applications and customise existing applications in order to make them fit for purpose
•  manage the security and disaster recovery aspects of a database.
•  Advise Management on Long Term Capacity plans and Growth
•  Analyse Impact of Database Changes to the Business
•  Audit Database Access and Requests

Skills, know-how and experience:
Must have:

•  Ability to interpret and/or gather user requirements and translate these into technical specifications and/or code
•  SQL Availability Groups
•  Query Store
•  problem-solving and good analytical skills
•  communication, teamwork and negotiation skills
•  familiarity with the main data manipulation languages and the principles of database design
•  the ability to work to tight deadlines under pressure
•  good organisational skills
•  flexibility and adaptability
•  the ability to create and maintain strong working relationships with colleagues and customers
•  business awareness and understanding of business requirements of IT
•  an understanding of information legislation, such as the Data Protection Act.
•  Be an active and enthusiastic team player
•  The ability to self-train on new technologies
•  Strong oral and written communications skills
•  Ability to collect requirements from business people

Preferred:

•  Innovative and creative thinking
•  a willingness to keep up to date with developments in new technology
•  a commitment to continuing professional development (CPD)
•  High numerical reasoning and logic ability with good problem solving skills
•  Team-oriented individual who effectively collaborates with various roles involved in the software delivery process.

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Job Description    

Customer success is a key strategic pillar within our Sage Strategy.

• The manager of Strategic Customer Communications is responsible for embedding our communications strategy and creating relevant and timely messages/content for our customers by building a variety of communications programs to keep them informed and engaged, increasing customer satisfaction and enhancing their overall customer experience.
• As the Customer Communications Manager, you will work closely with representatives from across the business to collaborate and help them address their specific customer communication needs, supporting a cross-function team of writers and email automation specialists in the creation, editing, approval, and delivery of customer communications and programs about our solutions, services, and organisation.

Key Responsibilities    

This position operates in a fast-paced, deadline-driven environment. You must be a self-starter requiring minimal supervision and be able to develop new ideas, adapt to last-minute changes, and handle challenging work situations. You’ll frequently manage “issues of the day” by prioritising, developing strategies, getting relevant stakeholders involved, and then executing – quickly.

•  Set the Customer Communications strategy in collaboration with relevant business teams, feeding into the overall AME marketing and communications objectives, to support our brand and business ambitions.
•  Write communications as needed.
•  Collaborate with other departments on specific communication needs
•  Execute communications plans with a detailed understanding of the project’s objectives, value, and priorities.
•  Put customers first and actively work to improve their overall Sage communication experience.
•  Manage the customer communications calendar, edit extensively, understand the workings of our email solution and customer database, and realign.
•  Maintain and improve current knowledge of effective methods for communicating with a customer audience.
•  Build and maintain current knowledge of Sage’s products and services.
•  Participate in release planning, product launches, and organisational readiness meetings and activities.
•  Ensure quality, accuracy, and completeness of communications produced by the team.
•  Serve as the escalation point for issues with communications.
•  Measure communication program success to ensure goals are being met
•  Recommend new approaches for customer communication, including new messaging, new email templates, or strategic changes to delivery methods.
•  Guide team’s approach to writing communications through appropriate voice and persona.

Skills, know-how and experience:
Must have: (5 or 6 Max)

•  8-10+ years of communications and business experience.
•  Proven issue and crisis management experience.
•  Incredibly well organised, able to execute project planning responsibilities with a detailed understanding of company vision, strategic objectives, priorities and ecosystem.
•  Demonstrated success in developing and executing compelling communications programs.
•  Excellent professional English writing, speaking and reading skills, and demonstrated ability to write for various channels.
•  Demonstrated ability to manage multiple projects with strong collaborative and cross-functional working skills.

Preferred: (2 or 3 Max)

•  Bachelor’s degree in Marketing or Communications
•  Experience in the IT, Telecommunications or Software industry
•  Solid understanding of marketing, communications, digital and social media

Technical / professional qualifications:

•  8-10 years of experience in corporate communications, marketing communications or customer communications
•  Degree in Marketing or Communications
•  Knowledge of email automation and customer relationship management systems a plus (examples: Eloqua, Salesforce, etc.)

Key performance indicators: (3-5 Max)

•  Contribution to improving NPS
•  Successful and timeous execution of customer communication or multiple discipline projects
•  Value add - best practice and knowledge sharing with relevant teams within the business

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Job Description    

The Software Engineer is responsible for building, enhancing and maintaining products and/or systems to enable Sage’s business plans and long-term objectives using the identified architecture. The Software Engineer will design, develop and deliver high quality products and/or systems and services that exceed customers’ or business partners’ expectations and will proactively share their own knowledge for specific technical solutions and business processes in their area of responsibility.
Key Responsibilities    

• Successful develop, delivery maintain high quality software (requirements, design, code, documentation, etc.)
•  Contribute to quality activities, incl. peer reviews of estimates, designs and code
•  Resolve defects/bugs during QA testing, pre-production, production, and post-release patches
•  Be an active and enthusiastic team player. Partner effectively with all team members to deliver against commitments.
•  Proven experience with Agile Development, SCRUM, and/or Extreme Programming methodologies – international expertise is an advantage
•  Participate in all phases of the project lifecycle
•  Continuously strive to make improvements to the existing products and/or systems and services.
•  Ensure all tasks are completed to the required quality standards

Skills, know-how and experience:
Must have:

•  Knows and applies the fundamental concepts, practices and procedures of cloud software development such as Solid Design Pattern and Single Page Application
•  Ability to interpret and document user requirements and translate these into technical specifications and/or code
•  High numerical reasoning and logic ability with good problem-solving skills
•  Knowledge of one or more relevant programming languages, frameworks and databases
•  Knowledge on Architecture Best Practices and Patterns (Microservices, CQRS, Event Sourcing, Domain-Driven Design, …)
•  A rapid ‘pick up and learn approach’ that will ensure valuable contribution to any team within days of joining the team
•  Very good in spoken and written English (must have!)

Preferred:

•  3-7 years relevant professional experience, Payroll and/or financial domain expertise is an advantage
•  Innovative and creative thinking
•  Atlassian Collaboration Tool Jira & Confluence
•  MS Azure experience
•  Proven experience in using a TDD approach

Technical / professional qualifications (technical skills on intermediate level):

•  Computer Science (or related degree/qualification)
•  Real world cloud application development experience
•  C#.Net
•  JavaScript client-side framework (ReactJS)
•  Microsoft SQL Server
•  REST API / Web API
•  Entity Framework or similar
•  API development & testing tools – e.g. Postman

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Job Description    

• This role is one that demands a passion for continuous improvement of product, system and customer knowledge. Test Engineer should expect to manage their own project work items and work closely with the delivery teams to carry out thorough and efficient testing to team processes and testing standards. The Test Engineer will create accurate test plans, and execute against these, ensuring that all issues and risks are raised and managed to completion. The Test Engineer will have an eye for detail and be quality focussed resulting in thorough and well-organised test phases across all projects they work on.

Key Responsibilities    

• Key accountabilities and decision ownership:
•  Demonstrate a level of understanding of the system under test and gain an understanding of how customers use the products under test.
•  Create and track to accurate and timely test estimates for projects
•  Collaborate with the delivery team to create source documents used for testing artefacts and create and maintain test artefacts that maximise the efficiency of the test phase, cover all requirements and allow for timely delivery of products and/or components to our customers
•  Execute different testing approaches within each defined stage of development and keep up to date with advances in the discipline, e.g. rapid, risk based, exploratory, regression, security, usability etc.
•  Have an awareness of the test automation framework and as a result create, execute and maintain efficient and effective test automation scripts
•  Take accountability for all test related activities within a test phase, accurately record and communicate risks and issues found during test phases and produce effective test metrics for the Test Team Lead
•  Share knowledge and expertise across the wider testing team and where required coach others to avoid key person dependency
•  Carry out such tasks as directed to meet the needs of the business

Skills, know-how and experience:
Must have:

•  At least 3 to 5 years of hands-on software product functional testing
•  Experience testing web applications (Intermediate level)
•  Natural high level of attention to detail in all aspects of working
•  Able to prioritise and plan own time to ensure deadlines are met
•  Good problem-solving and troubleshooting approach; always able to provide logical solutions and options
•  Clear verbal and written communication style to enable conversations with all levels of stakeholder including direct customers and to ensure accurate issue recording
•  Must be able to assess tasks for the best testing approach and apply these throughout the different phases of a project.
•  A rapid ‘pick up and learn approach’ that will ensure valuable contribution to any team within days of joining the team
•  Experience with Agile methodologies

Preferred:

•  Experience with performance and/or security testing
•  Good domain, component or product knowledge in either finance, payroll or HR fields
•  Proven experience in testing including experience in designing and implementing test artefacts and awareness of relevant automation tools
•  Knowledge of relational databases is very desirable
• Technical / professional qualifications:
•  ISTQB Foundation or equivalent is essential
•  Ability to write sql queries is desirable