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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will make you successful in this role?
Key Responsibilities:
Change management chapter lead:
Lead the change management and transformation team, which is a chapter in the Lean Agile Centre of Excellence.
In this role you will be contracting appropriate change management support to projects with internal stakeholders as required and allocating suitable change consultants to the projects in our portfolio.
Promote change management by offering a value for money service to our business partners while providing attractive opportunities for the change consultants in the team.
Provide support and guidance to the change managers in the team through servant leadership, enabling them to deliver value-adding work.
Support and develop their skills to incorporate the way of work of the Lean Agile Centre of Excellence.
Responsible for the necessary HR, finance and reporting line management tasks relevant to the change management team.
Change management consultant:
Form part of the team’s change management capacity and be allocated to one or more of our evolving pipeline of business initiatives requiring change management support.
Sanlam Data and Digital Academy:
The Sanlam Data and Digital Academy is a structured two-year graduate programme contributing to developing our workforce of the future.
Responsibilities will include oversight of the SDDA and its core team and supporting the SDDA’s stakeholder relations within the wider business.
Business Change and Transformation Manco:
As the Head of Change Management you will form part of our Business Change and Transformation management team.
Within Sanlam Group Technology, Business Change and Transformation is supporting SGT’s mandate to drive digital transformation, efficiency and synergy across IT in Sanlam and as such, SGT has embarked on its own transformation journey.
You will support the Executive Head: Business Change and Transformation with thought leadership and advice to help lead this change from within.
Results driven areas:
Provide value for money change management services to Sanlam’s project portfolio.
You will be required to form strong relationships within the business and build credibility as a change management specialist across multiple stakeholder groups.
You will show an appreciation for, and create visibility for others of, the complexity, ambiguity and interconnectedness of today’s business challenges.
You balance a pro-active, results-orientated and practical mind-set with a collaborative approach which creates space for others to navigate change.
You will be required to develop a deep understanding of each change initiative, and its impacted business areas and stakeholders, from both a technical and cultural perspective.
You will be using your understanding and insight into the nature of the change and the impacted business to develop an appropriate change approach.
You will facilitate the successful implementation of the change, which will require you to be involved in strategic change guidance and/or tactical and operational change tasks (e.g. communication and training) as necessitated by the specific initiative.
You will build collaboration across multi-functional teams involved in the delivery of the change initiative.
You are focused on adding business value
Qualification
Relevant degree or diploma
Knowledge and experience:
At least 10 years’ experience as a change manager on large change initiatives of which at least 5 years as the change lead
Financial services and specifically life insurance industry experience will be an advantage
Experience in line management across a team consisting of permanent, fixed term and contract staff will be an advantage
Experience working with technical and management teams
Knowledge and Skills
Change Management
Project Oversight
Reporting and administration
Quality, Compliance and Accreditation
Business Requirements definition
Personal Attributes
Being resilient - Contributing strategically
Decision quality - Contributing strategically
Interpersonal savvy - Contributing independently
Optimises work processes - Contributing strategically
Plans and aligns - Contributing strategically
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Communicates effectively - Contributing strategically
Decision quality - Contributing strategically
Drives results - Contributing strategically
Being resilient - Contributing strategically
Collaborates - Contributing strategically
Cultivates innovation - Contributing strategically
Customer focus - Contributing strategically
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing date: 3 September 2021
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
What will make you successful in this role?
Qualifications:
Grade 12
Preferred: IT Degree (Technikon / University)
Other relevant IT Industry Qualifications(s): Java, SQL, Analysis & Design, etc
Experience:
Minimum of 5 years’ experience within a Java development environment
Core Skills:
Knowledge:
Additional Skills that would be advantageous:
Good grasp of OO concepts and the implementation thereof.
Agile environment would be advantageous.
Experience in the Financial Services industry will be advantageous.
Experience and knowledge of the SanPay application will be advantageous.
Behaviours / Attitudes:
Problem solving skills
Conceptual and Analytical thinker
Good communication / interpersonal skills
Action / results orientation
Quality orientation
Knowledge seeking / learning orientation
Must have a positive attitude
Have a strong desire / willingness to learn and to always improve
Conduct must be professional at all times
Must take ownership of tasks and be accountable
Team Player
#LIWRAP
Core Competencies
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing date: 31 August 2021
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
What will you do?
Key responsibilities
Recruitment
Telephonically Screen shortlisted candidates, and complete summary spreadsheet
Schedule placeholders and coordinate interviews for shortlisted candidates accordingly
Conduct the required pre-employment checks and submit to HR Coordinator
Arrange psychometric assessments
Regret unsuccessful candidates on myWorkSpace
Update Recruitment Tracker on a weekly basis
Fielding exploratory CV’s and scheduling exploratory interviews
Onboarding
Engage with PA’s on all new starters in their team to ensure IT requirements are logged accordingly
Confirm with PA that new workstation (laptop) is setup and ready for new starter
Arrange medical aid and Sanlam Staff Umbrella Fund consultation sessions
Complete onboarding on myWorkSpace, including uploading of documentation
Update monthly advice list
Send new starter information to Learning & Development team for first day Onboarding
Obtain and ensure that all new employees’ onboarding documents are submitted to payroll within one month post the start date
Termination process
Contact the employee to explain process of capturing the termination on myWorkSpace
Assist Line Manager and employee to complete termination process on myWorkSpace
Ensure PA makes necessary arrangements for return of the employee laptop
General HR Administration
Draft Line Manager changes; amend notice periods; job title changes – ensuring that the Line Manager and employee sign the relevant documentation and that the documentation is submitted to payroll for processing
Check that the changes are captured / reflected on payroll, post first payroll run
Query handling from Line Managers and employees, and liaising with HR Operations team as required
Coordinate diary management, travel arrangements and all other team administration for Head of HR: Investments and HR Business Partners
Manage the training approval for employees, including updating of Skills Development scenario planners per business area
Ensure all training documents received from employees is completed correctly, with supporting documentation and submit to Learning & Development team for processing
Follow-up on payment of employees’ study assistance requests
Responsible for receiving all invoices on behalf of SI HR, submitting these invoices to relevant cost centre owners for approval and thereafter submitting the invoices with supporting documentation (completed requisition form, and proof of bank details, etc.) to Finance for payment
Capture all invoices on the invoice tracker, and manage remittances
Minor Sanlam Investments email distribution lists
Managing medical aid queries from employees
Draft fixed term contract extensions – ensuring that the signed letters are received and submitted to payroll for processing
Take ownership of payroll outstanding lists
Assist Head of HR: Investments with monthly and quarterly reports, including SIH Board reports
Schedule meetings for and on behalf of Head of HR: Investments
What will make you successful in this role?
Diploma / Bachelor’s degree
A keen interest in how technology can be used to make work processes more efficient
Qualification and Experience
Knowledge and Skills
Personal Attributes
Build a successful career with us
Core Competencies
Turnaround time
Our commitment to transformation
What will you do?
• To provide a complete and informed response on first contact to all customers (single point of contact).
• To provide first-line support where possible to customers.
• To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to customers.
• To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
• To ensure customer satisfaction and continuity of service is managed, by following specific procedures but also by recommending and developing (where appropriate) improvements to these processes/procedures and ensuring they evolve with the organisational goals
• To compile and manage IT service-related documentation, administration and reporting where applicable
• Gives telephonic training on systems.
• Conducts trend analysis of series data to determine common occurrences and recurring issues.
• Determines absolute cause of problems by either recreating the issues in a test environment or reviewing system design.
• Co-ordinates and ensures that adequate training is provided for users
What will make you successful in this role?
• Relevant IT qualification
• At least 3 years of experience in IT and/or administration
• Advanced level of computer literacy (MS Office, etc.)
• Experience in IT procurement, inventory management, vendor management beneficial
• Experience in diary management beneficial
• IT understanding beneficial
• At least two years’ experience with Desktop support (hardware/software troubleshooting)
Qualification and Experience
Knowledge and Skills
Personal Attributes
Build a successful career with us
Core Competencies
Turnaround time
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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