Job Vacancies at Santam Insurance

What will you do?

• The Agri Commercial Contact Center have an exciting position available for a Technical Quality Analyst. 
• The Technical Quality Analyst role provides technical underwriting and system support for the various divisions as and enables quicker decision-making when engaging with our intermediaries for new business quotes on larger risks, renewals, amendments and other technical queries.

What will make you successful in this role?

This role is focused on, but not limited to; 

• Upskilling new recruits by ensuring the new staff understand all the SOP’s and various processes 
• Help with Quality checking to ensure thoroughness and completeness before it goes to broker
• Assisting the team with all technical / escalations queries daily with regards process or system issues and logging an incident or change request if required – follow-up on incidents logged. If there is a training need, the technical quality analyst would need to schedule time with IC to train them.
• Provide clarity to the team members with regards to any new Underwriting guideline (circulars) that are published.
• Ensuring that if this affects the process or SOP that it be discussed with the team manager and changes are made.
• Be responsible to make the changes to the SOP’s and ensure they are published.
• The technical quality analyst also will be required to discuss and clarify with COE if required
• Investigate any rework that is linked to any Insurance consultant to understand what went wrong and what can be put in place to ensure it does not happen again

QUALIFICATIONS AND EXPERIENCE

• Short term insurance related qualification (min NQF lev 5); or similar
• Minimum of 5 years in an operations environment
• Computer Literate (MS Office Packages)

KNOWLEDGE AND SKILLS:

• Analytical thinking - ability to analyse and apply information and data 
• Appreciation of insurance and underwriting principles 
• Applying expertise and technology 
• Achieving personal work goals and objectives 
• Curious about new developments, technologies, and application to risk management 
• Good communication skills (verbal and written) 
• Information seeking 
• Keen attention to detail
• Solution oriented
• Tenacious

PERSONAL ATTRIBUTES:

• Interpersonal Savvy
• Decision Quality
• Plans and Aligns 
• Directs work
• Flexible and Adaptable (Reliance)

Knowledge and Skills;

• Call monitoring and assessments
• Coaching and developing consultants
• Training
• Process management and standards alignment
• Reporting
   

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What will you do?

• This career opportunity is available at Santam Agri for a Claims Clerk: Validations, who will be based in Bloemfontein. 
• The purpose of this role is to validate assessments on the Assessment Portal, register claims, assign assessments, and support Area managers and assessors with the Assessment App to ensure the accurate and timeous processing of Agri Crop Insurance claims.

What will make you successful in this role?

Validation on Assessment Portal:

• Analyse factual issues relating to assessed claims.
• Use validation program to validate assessed % damages.
• Use judgement in making appropriate decisions.
• Identify errors and action calculations by hand with all the data.
• Provide corrections to Claims Adjudicator to action correction on Admin system.
• Communicate differences to Area Manager to inform insurer.

Register claims and assign assessment:

• Register claim on Broker Portal as requested by insurers, Area managers or intermediary.
• Assign assessment on assessment Portal as requested.

AGRI App Support;

• Provide support to all Area Managers and assessors to upgrade/install new versions of the assessment App.

Testing new development;

• Conduct continuous testing of different crops according to procedures on the assessment App (improvements/changes/new development).

Analysis;

• Ability to apply crop insurance policy conditions to the claims environment.
• Full understanding of the crop assessment process.
• Have an in-depth understanding of technical and legal aspects impacting on the policy’s operation.

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Maintain and adhere to service levels
• Prepare for and attend meetings.

General Administration;

• Produce reports when required.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the typing of general correspondence if and when necessary.

Qualification and Experience;

• Matric
• 2 – 3 years claims assessment experience 
• Comprehensive understanding and experience of claims assessment processes and process workflow, preferably in crop claims/insurance.

Skills;

• Administrative Skills
• Analysis and Judgement
• Attention to Detail
• Client Orientation 
• Communication Skills including negotiation
• Follow Up
• Initiative
• Interpersonal Skills
• Organisational Awareness
• Planning and Organising
• Teamwork
• Computer Literacy
• Time management and ability to manage multiple claims at the same time
• Attention to detail